Complaints

This profile includes complaints for Wright's Impact Window & Door, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wright's Impact Window & Door, LLC

  7816 S Dixie Hwy West Palm Beach, FL 33405-4820

  
• 

  Wright's Impact Window & Door, LLC

  8204 Tourist Center Dr Bradenton, FL 34201-2029

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  contract date was 4/6/2022 I paid a deposit $7,526.14. I was told by salesmen that it would take about 3-4 months for installation. Today it's been 10 months from contract date. Total for the contract is $15,052.85. I have called customer service and no one will talk to you. I have reached out to the salesmen, and have been told its a supply chain problem. I have ask for my money back and was told that was not possible. *** the salesman tells me that it's going to bee soon. I feel that i have been totally misled and ignored.

  

  Business Response

  Date: 02/13/2023

  The materials for this project were received on 1/13/23. We began the installation on 2/10/23. We are in the process of calling for final inspection today (2/13/23).

  This project should be completed shortly.

  Thank you for your patience with the product delays. 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been one of the worse experiences ever. The sad part is most of it could be avoided if ****** just had good customer service and answered calls, emails, or texts. We signed an agreement to replace our entire home with hurricane windows, doors, and a garage door on 3/10/2021. The first problem was permitting. They kept saying the permits were being denied. They didn't finally get approved until 3/10/22literally a year later. During that time, we were told by the product specialist that we needed to buy regular doors and windows from ********** to enclose our patio for the permit. We bought them according to the specs he gave, and ****** agreed to pick them up from ********** and store in their warehouse. These extra doors/windows from ********** cost $2,132.54. The hurricane windows and doors don't arrive until 11/8/22. The garage door came first, but they ordered the wrong door, so that had to be sent back. When they installed the windows on 11/8, 2 were wrong, they broke one, and they didn't finish a lot of work. BUT, the project manager had no idea about the ********** windows and doors. Apparently, he didn't even know they were needed for the permit to pass. Now, ****** can't find the ********************************************* and nobody will say if they were ever needed in the first place. They came back out on 1/31 to fix the broken window, finish the other work, and replace the 2 windows that were wrong. They ordered the wrong window again and still didn't finish the work. Plus, I still keep asking about the misplaced ********** doors and windows and nobody will give me an answer. So, to recap, it's almost 2 years and not complete, 3 wrongly ordered windows and garage door, misplaced doors and windows in their warehouse, and they still can't give me an answer about will this pass final inspection. I've reached out so many times via phone, email, and text, but never get responses. I'm really fed up. This is the most unprofessional company I've ever worked with.

  

  Business Response

  Date: 03/10/2023

  The problem with this project was an illegal enclosure. It did not meet the current code requirements and could not be permitted as it was. The only way to get this permitted was to install a door between the house and the enclosure. The customer was advised and did purchase a door from ********** (we do not sell non impact products). In the interest of good customer relations we agreed to pick up the door at ********** and store it until the impact products arrived. We are sorry for the delays. Our products are custom made and replacements are not quick to come. There were re-order mistakes that caused further delays. We have provided service to this project as recently as 3/8/23 and have received what should be the last replacement product required from our supplier.

  I have asked our Installation Manager to visit this project next week and review with the customer what next steps are to bring this project to completion including final inspection. We are prepared to install the door between the house and the enclosure as was required to issue the permit (********** door). 

  I am sorry this has taken so long, but we are close to completion and we truly appreciate your continued patience. 

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a window contract with Wrights in July of 2021. The salesman we spoke with (***) was extremely pushy. A year came and went with little contact from Wrights. We had life circumstances (job loss and pregnancy) that forced us to move out of our home. We called to get out of the contract (even buy out) and *** yelled at us saying we could not. The windows still were not ordered. We gave up for the time being as I didnt even have enough time or money to eat two meals in a day let alone track down and argue with ***. They took so long the permit and funding expired. We were forced to move from our home, and now they are calling and emailing. Theyve hired a lawyer and are threatening to *** for the full amount of the contract (about 9K). We dont live there, we never received windows, and we still dont even have proof of the windows even existing and they are trying to *** us for the full 9K.

  

  Business Response

  Date: 02/13/2023

  Please understand these are custom manufactured materials that we ordered on your behalf based on a contract you signed. Your home is/was located in a Historic District which does add to the processing time as they require an additional level of oversight and approval. There were many discussions between yourself and Wrights staff documented during the multiple changes required to receive the necessary approvals prior to ordering your materials over the course of the project. 

  I am sorry that your situation has changed and that you have sold your house. However, we have received your custom ordered products. If you require some evidence that we have the materials we would be happy to provide that. There may be some options to discuss if you think your buyers would have interest in the product.

   

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2022 I paid the company $11,965.94 to order the windows. They informed me that the installation probably not happen until the first of September. I agreed to that though it did seem excessive. September came and went. I was in contact with the assigned coordinator of my project. Finally in November they informed me that the windows had arrived. Still I received no contact from the installers. I went back and forth with the contact who finally told me there was nothing else she could do. Shortly after that she had left the company. The new contact tried to be helpful and yet still no call from the installers. I kept telling them that I would be forced to call you if the installers did not contact me. I was given many excuses but no call. I am concerned that they will just take my money and not provide the service and another hurricane season will come around and this time I will be more vulnerable than before because I have taken the shutters I had up down in anticipation of the window installation.

  

  Business Response

  Date: 02/13/2023

  We are sorry for the extended delay in receiving the materials and getting this project scheduled for installation.

  We did begin the installation of this project on 2/7/23 and we are nearly complete. There is a second in progress inspection called for tomorrow (2/14/23), once passed we can begin to close things up and call for final inspection.

  The project is on track and should be completed shortly.

   

   

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for eleven impact windows signed on January 12th, 2022. Nine of the windows were installed almost one year later on January 11th, 2023. Two of the windows are sitting in the flower bed uninstalled.Unfortunately, ten of the windows were ordered incorrectly:1) Seven double hung windows are single hung, with four damaged during installation.2) One awning (projection) window is fixed (does not open).3) Two horizontal roller windows open the wrong direction.The VP of sales and marketing (***************************) says it is out of his hands and has forwarded our concerns (on January 13th) to upper management. We have not heard from anyone regarding any resolution! Meanwhile, we have an incomplete home and can't do any sheetrock repair or paint until this complaint is resolved to our satisfaction.

  

  Business Response

  Date: 02/13/2023

  We have been in contact directly with this customer and we are working on a settlement. They were told by their Product Specialist the windows were going to be double hung, and they are single hung. The double hung feature is not available from this manufacturer. 

  We will be changing the window in the cabana bath which is currently a fixed window, but they want it to open. 

  We will install the last two windows (2/10/23) and complete the inspection (2/13/23).

  We will complete the service items to include installation of s**** covers and screens including screen repairs. 

  We are very sorry for this unfortunate miscommunication regarding the product features. They have been very nice in working out a resolution.

   

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18887220
  
  I am rejecting this response because:

  We have not received a written settlement as of 02/16/2023. We sent an email on 01/27/2023 to the ********** ******************************** for an acceptable resolution since we did not receive the correct windows as per the signed contract. He and ***************************, VP of sales, called that day and we proposed what was acceptable to us. Mr ********* stated he would contact us on 01/30/2023. We never heard back and another email was sent on 01/31/2023 asking for his written response to our verbal agreement. Mr. ********* replied on 02/03/2023 that he had been out and would get back to us shortly. We have not heard from Mr. ************************** proposal is as follows:

  (1) We will keep the improperly ordered windows, saving us waiting possibly another year; creating the upheaval, and mess all over again; the added expense to ******** of reordering the contracted windows and removing/reinstalling the correct window order. 

  (2) The fixed window is unacceptable and must be replaced with an opening awning style. 

  (3) We will accept the damage done to several windows during installation.

  (4) Replace the two damaged screens. 

  (5) ******** accept the first deposit as payment in full. 

  Unless these terms are met in writing, the other acceptable resolution is to get what we contracted and signed off on with the initial deposit. Inadvertently we were sent a bill for a third payment on 02/14/2023,  possibly due to a lack of inner office communication. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/16/2023

  I have spoken to this customer today 2/16/23. 

  All products have been installed and we have passed final inspection.

  We have reached a settlement agreement, but execution will take a little time as we have to re-order a special order window (fixed window) and repair two screens. 

  A written settlement will be provided as requested.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2022 we made a $3,455.36 deposit for installation of 4 new hurricane windows with Wrights impact window and door. They are told us that would take a few months, but they kept pushing back the installation date until August 2022, and then for some reason, said they didnt have our windows & were trying to make excuses that there are custom order, even though they werent and they never installed our windows. We have tried to get an install date & now our money back via ************* calls - to no avail. We would like our deposit money back and would also like a official complaint filed for an F rating for this bad customer service. Thank you ????

  

  Business Response

  Date: 01/11/2023

  Unfortunately we cannot cancel an order once it has been released to manufacturing.

  I am aware of the hardships this manufacturer (*******) is causing our customers. We have many orders with them experiencing similar delays. 

  By way of an update as of today (1/11/23) it appears the order is complete and just waiting on balance rods (a component part that allow single hung windows to go up/down and stay in place where the sash is left). Our customer service representative said it would only be a matter of days until they would be able to ship the order complete.

  As soon as we receive the materials we will prioritize scheduling the installation.

  We are sorry for the manufacturing delays and thank you for your patience.

  It is absolutely our intention to complete this project as quickly as possible as soon as we get the material delivery.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 93 yr old mother contracted with Wrights Windows and Doors on 6/24/21 to replace all the windows and doors in her condo in ********* ******* at a cost of *********. It has been 1.5 years since the order was placed and the job is still not complete. She is living on a fixed income and this was a large investment for her. She is a *********. She has been staying with my sister in ** waiting for the job to be complete. I have not received a return call or email made to the Project Manager ********************* or or from the in-house customer service rep assigned to our job for months. I have only had limited and brief response from the installer ******************. The items in bold print still need resolution. The job was wrought with problems from the start: The order was placed 6/24/21 and the initial installation didnt take place until June of 2022 a year later. In the six months since then there have been many issues with the doors and windows i.e. wrong windows/parts ordered that still have not been fixed/resolved. First, the wrong glass was ordered for the front window by the front door. 2 panes of Glass were reordered in June 2022. One was installed a few months ago but the other glass was somehow lost in the warehouse and had to be reordered again. Emails and calls go unanswered, and we have not been given any information as to timeframe to change the glass in that window.Second, the back kitchen door had to be rehung due to improper installation. This was recently done on 12/9/22. The installer ******* provided excellent service, however, the nail strip covers still need to be installed/caulked and no one is returning my calls or emails to coordinate a date to complete that task. Third, the balance rods for the kitchen window were measured incorrectly and did not fit. It took a few months to reorder. They finally installed the window/rods in august 2022 when I was not present. When I met with the installer Dec 9 2022 to rehang the door we noticed that the kitchen window did not open correctly. The installer, ********************************* said it needed to be rehung and that I could request him to come back and do it after Jan 16 when he returns from vacation. I am unable to get the installer ***** to return my calls or emails as has been the case the past 1.5 years. I need to coordinate a date with him for the window and the door strips.There have been several other issues that have been resolved that I am not mentioning but they all added to 1.5 year timeline and still ongoing. I would appreciate any assistance the BBB can provide in helping to resolve these installation issues.

  

  Business Response

  Date: 12/19/2022

  There are parts on order to address the three outstanding services.

  Replacement glass for the dining room window (#7).

  Balance rods for the kitchen window (#2).

  Kitchen door s**** covers (#3).

  The manufacturer has not provided ETA's for these parts as of yet, but they are on order. I will work with leadership at the manufacturer to provide an ETA for these service parts.

  Thank you for your patience.

   

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18598383
  
  I am rejecting this response for the following reasons:

  The response is not sufficient because (keep in mind this project is 1.5yrs old):
  

  1.  The replacement glass for the dining/Livingroom window was order almost 2 months ago and should have arrived ( ref7).  I have had jobs with wrights before and the **************** staff sends regular updates to tell the customer exactly where the item is in the process and an estimated date for install (i.e. its on the ship...its in the doc...its on its way to wrights warehouse etc.).   I have rcvd no notifications. This is the 2nd time the glass was ordered  (the first time it was lost in the warehouse) and as I said it was order about 2 months ago ..it should have arrived and I need  more detailed info as to exactly where it is and an estimated date for installation. I know they can do this.  I also want a customer service rep assigned to me (a name as is their process )that I can call on the phone to run things down and give me updates. 
  

  2.  I do not need new balance rods for the kitchen window.   When the two man crew came to the unit Dec 9th the first man that arrived (who was new),  thought I needed new balance rods (which by the way were already replaced once) because the window was not opening correctly.  The 2nd experienced man...the installer came and said...no the window just needs to be rehung because the wall is bowed.   The wall  must be shaved and the window rehung.  He said I could ask for him to come do it and that he was free starting Jan 16.  I want a date for him to come and rehang the window...Im not waiting for balance rods that I do not need which would take 2 months to arrive that I dont need.  The installers name is **********************************  I want a call from Wrights with an installation date for Jan.

  3.  The door s**** covers come with the door and since they are mainly standard size that just have to be cut to length they are usually in the warehouse and dont have to be custom ordered.   This is just a delay tatic.   I want a date for the strips to be put in for the kitchen door and the kitchen window to be rehung (I want a january date with Anotonio).  I can wait on the glass for dining area as long as I have more specific info as to where the part is and a reasonable ETA given its already been 2 months and should be in the warehouse now.

  I dont think I am being unreasonable.   I am willing to work with Wrights.  I have worked with the company before and I know how the business runs and that they are capable of providing much better service. If I do not get a better response within the next 24 hours I will be reaching out to the **** and will also be sending a letter (both are ready to go) to all the senior members of the Wrights company on their website with copies of prior documentation and this notice.  I hope to hear from wrights with an installation date for January. 

   

  Sincerely,
  

  
  *******************************

  ************

  

  Business Response

  Date: 01/11/2023

  There are 3 outstanding items to complete this project.

  Glass replacement for one window that came in wrong. The *** to port is 1/11/23. We do not have a delivery date from port to our warehouse yet, but it should be delivered within 2/3 weeks worst case. I will have the order department call today and try to schedule the delivery. 

  The kitchen window reinstallation. This will not require any parts.

  Screw covers for the kitchen door. These parts are in stock.

  We are scheduled with **** (as requested) and ***** for 1/31/23 to address the window reinstall and s**** covers. It is likely we will have the glass before the scheduled service date. If so, we will change out the glass on that date as well. If not, as soon as we have the glass we'll schedule the replacement.

  If you require anything further after the service date you can contact ****** (x345) he is an Install Manager and will be happy to help you.

  We do appreciate you patience and hopefully can get this project completed during our 1/31/23 scheduled service.

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered our products Jan 7, 2022 and was told 8 wks tops to get in since we needed to get the upstairs sliding door replaced asap due to water getting in and leaking into our kitchen ceiling. My husband was also set to deploy later this year with the military and was told they would be put in way before then.We have video of water to support the issue.Wrights never gave us an update unless we requested info on our products and it was also to tell us a delay in shipment. I have several emails where they do not respond to my questions, my sales rep has only emailed back once after I asked for a refund so I could solve my water leak issue. He stated no refund could be made since my doors were already getting manufactured. I have requested info constantly from them on when my product will be in and was told the *** was Nov 21, then called on Nov 27, to which they then said *** Dec 22. When I emailed again asking what the Home Free/Money back guarantee related to I didn't get any response. I truly feel they are waiting until Jan 7, 2023 (my 1 year) so they don't have to give me my money back. My husband is now deployed and I have 3 small kids at home. I'm pretty sure I have mold growing in my ceiling that will also require attention and extra costs.I've attached my contract which they were hesitant to give me since the lady stated I had 2 contracts since I made multiple changes but the only change that was made was on 1 product relating to the glass. I truly just NEED my initial deposit back of $6k so I can fix my multiple issues.

  

  Business Response

  Date: 01/11/2023

  This project is ready to schedule installation. The products were marked in received 12/7/22. Contact was **** on 12/12/22, but installation has not been scheduled. I have asked our scheduling department to reach out to this customer again today.

  We deal with custom made products and our industry has been very severely effected by supply chain disruption. The lead times for product change frequently and we are not generally notified of the changes until we see the materials backordered. It has been very difficult to pull a complete order together as different products have different lead times. In addition, once we release an order to a manufacturer we are NOT able to cancel it because all products are custom. 

  Complicating things further is permitting in the Keys. We must obtain permit approval prior to releasing the order for manufacturing. Frequently permits are denied and require adjustments so the order must match the permit. This permit was approved on 4/25/22.

  I understand the customers concern over the existing condition (leak) and need to have that repaired as quickly as possible. Unfortunately the processing of this order was delayed beyond what anyone would have expected. I am very sorry.

  I am confident we can get this project scheduled quickly and complete the installation. 

   

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door installation failed inspection four months ago and I have been unable to get the company to come out to resolve the issue. Multiple attempts have been made and Wrights has canceled each time. Doors are still installed incorrectly and are a fire and safety issue.

  

  Business Response

  Date: 01/11/2023

  This inspection is scheduled for final 1/17/23.

  We are sorry for the delay. Staffing changes caused the disruption in service. ****, an Install Manager (x315) will see this project through completion. Please feel free to contact him if you need anything further.

  Thank you for your patience. 

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was executed September, 2021 and gave a deposit of $4,116.64. Windows arrived May, 2022, but because we were building a pool, the doors couldnt be installed yet. Date was set to install on August 4th. I couldnt be at home when they arrived, but gave them permission to replace doors. When I arrived home, the doors were bronze and not white. I called project manager to stop construction, but they had to install the one door they already started. New doors were reordered, but would take 3 to 4 months before they would arrive. At this point, I asked to speak to the owner several times and they said he would call back, but never did. The next day ********** Inspector came and I told her they installed the wrong door and they were reordered. She said she wouldnt have passed the inspection if they were correct because they never called for the buck inspection and the label on the door was ripped so it as hard to read.. she also said she would have made them remove the door due to the fact they didnt call for the buck inspection. New doors came in and install is set for December 2. Arrival between 8:00 and 10:00 am. At approximately 9:30, the Wellington inspector arrives to do the buck inspection on all three doors, but Wrights hasnt even showed up at our home. I called the project manager and he said they were tied up on another job, but later said they were at the warehouse picking up the doors. Two guys arrived at the job at approximately 11:55 am to just drop off the doors. Now I am rescheduled for December 9th. At this point, I just finally want the doors installed correctly and to code. I also have asked to be compensated for everything I have gone through, but not sure if they will. This whole project has been a nightmare, and I feel like my Mom and I have been totally taken advantage of. There is so much more to this store, but I couldnt fit it all in.I COULDN'T ATTACH SUPPORTING DOCS, BUT WILL EMAIL TO YOU. IM NOT COMPUTER SAAVY.

  

  Business Response

  Date: 01/11/2023

  The installation was re-scheduled for 12/9/22 to install the correct color doors. The installation is nearly complete with a small amount of exterior tile work to be completed. 

  The final inspection is currently scheduled for 1/19/23. Providing there are no issues we should be able to complete this project that day or shortly after.

  We do apologize for the long wait time as a result of the products coming in the wrong finish. We truly appreciate your patience.