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Business Profile

Impact Windows

Wright's Impact Window & Door, LLC

Headquarters

Reviews

This profile includes reviews for Wright's Impact Window & Door, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wright's Impact Window & Door, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.26/5 stars

    Average of 84 Customer Reviews

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    Review Details

    • Review fromMegan F

      Date: 10/26/2023

      1 star
      SOUTH ******* SCAM I was referred to Wrights Impact ***************************** in December 2021 by a neighbor. It cost nearly $10k for the installation of 2 windows and 1 door. I also hired them to install a sliding glass door for $7k. They were given $10k cash and I was to finance the $7k. I was ignored until I was basically begging them daily. Finally in November 2022, subcontractors installed my 2 windows and 1 door. The project manager **** canceled the sliding door install and rescheduled for February 2023. ***** let me know on 2/21/23 the sliding glass door was LOST. I hired a lawyer ($600) who advised me to submit a formal complaint against their license. ********************** began to comply and agreed to revise my permit. Below is the document showing the agreed revision in JUNE for a credit amount of less than $7k, meaning I would owe them additional money. Since I wouldnt agree to sign that document, my case was escalated to a ******* DBPR investigation specialist who helped me settle with them on a 3-way call in September. I was mailed a check for $880 and the inspection was completed. It wasnt until after the settlement that I received a debt collection in the mail. Wrights tried to *** me for work they did not perform while they were well aware the project was canceled. I forwarded this to the investigator who quickly had it dropped. Unfortunately thats where my story ends, and they are still open for business. To this day Ive never met anyone from Wrights, except the salesman *********************. Its my own observation that when Ive called, it sounds like the same voice with different names over the last 2 years of dealing with them, which is why I put names in quotes. I believe ***** in the email is also **** and *****.DO YOUR RESEARCH OR DO NOT DO IT. Id say dont trust anyone, not even your neighbors.
    • Review fromScott R.

      Date: 09/28/2023

      5 stars
      Tony the Lead Project Manager took a personal interest in my project, due to some issues that had take place before his involvement. Ralph made sure to schedule the right people to finish my project. They have been very courteous and professional. I am convinced that Tony and Robert will play an important role in getting my project completed to my satisfaction. Thanks ***** 
    • Review fromBarbara R

      Date: 08/31/2023

      5 stars

      Barbara R

      Date: 08/31/2023

      First of all, ********, the coordinator, and my second encounter (after ****, a salesman who is not pushy, thank goodness) at ****** took me by the hand and led me through what was going to happen and when. *************************** was the fast-talking project leader who was most patient and got things done. All the workers were careful and respectful and did very good work. Following the installation of door and side panel, ******** came to the rescue with requirements from *********************. All in all it was a long but rewarding experience and Im most happy with the outcomeas are my friends.

      Wright's Impact Window & Door, LLC

      Date: 08/13/2024

      Thank you for your positive review of Wrights. We are pleased to hear that our team members, ********, **** and ****, provided you with expert and professional service. Our team takes pride in completing work thoroughly and cleanly to ensure our customers are satisfied and happy with the outcome. At Wrights, we strive to maintain a high level of professionalism and expertise with all our work. Thank you for choosing us and we hope to have the opportunity to work with you again in the future.
    • Review fromPaul R

      Date: 08/31/2023

      1 star
      One of the worst service companies Ive dealt with ever. Two years to resolve poor workmanship, product delivery and their customer service is atrocious. Then they had the audacity to threaten with liens and lawsuits. This company needs to be closed and investigated by the states attorney office.****
    • Review fromSharon S

      Date: 08/10/2023

      5 stars

      Sharon S

      Date: 08/10/2023

      Although my windows have yet to be installed, I wanted to express my gratitude for Ms. Samantha (Sam). She has been great to work with. She is always pleasant and she answers all my questions with patience and respect. She goes out of her way to update me on information of when my windows came to the warehouse, to the date of installation. I look forward to ordering more windows in the future from Wright's Window and Door and working with Ms Sam.

      Wright's Impact Window & Door, LLC

      Date: 08/13/2024

      Thank you for taking the time to leave us such a great review! We are thrilled to hear that ******** provided excellent service and understood your needs. At Wrights, we always strive to deliver top-quality products and services to ensure the best experience for our customers. We appreciate your business and hope to keep serving you in the future. Feel free to contact us if you have any questions or concerns. Thank you again for choosing Wrights!
    • Review fromNeil G

      Date: 08/02/2023

      5 stars

      Neil G

      Date: 08/02/2023

      My 1st review is for the **************** Mgr, *****************************. She was a pleasure to deal with. We did have some issues with the supply chain, considering the factory was in ******** South America. But ******** was true to her word.The installation was completed on Monday and I cannot say enough nice things about the 2 installers. They were pleasant to deal with. They were cleaning up as the install process continued.When they were done, I was very happy with the quality of their work. The windows and front door look great

      Wright's Impact Window & Door, LLC

      Date: 08/13/2024

      Thank you for taking the time to share your experience with Wrights Impact Windows & Doors. We are thrilled to hear that you are happy with our team's services and products and appreciate your recommendation. At Wrights, we pride ourselves on providing top-notch services to all our clients. We will share your kind words with ********. If you ever need our services again in the future, please do not hesitate to contact us. Thank you again for choosing Wrights!
    • Review fromJames C.

      Date: 07/22/2023

      1 star
      ******** 7/21/23. Wrights Impact Windows and Doors are the worst company I have ever dealt with in my 40 years of construction. Bait and switch (brought a quality window to the estimate then installed garbage) management not a true professional to be found. Installation crews should be on the back of a trash truck not installing windows and doors. There is nothing RIGHT about Wrights
    • Review fromKaren O

      Date: 06/12/2023

      5 stars
      ******** Windows just finished installation of impact windows and sliders in our home in **************. The product is beautiful, and came in earlier than we expected! I think some need to remember that South ******* is still recovering from Hurricane *** and it is understandable the product demand is high. In addition to the their work, ***** in the office was amazing, and even helped ** find someone to get some stucco repaired (work left unfinished by another contractor). She gave ** regular updates of the status of our project from time we signed, up through and including final inspection. I highly recommend ******** Windows if you want a quality product and great customer service.
    • Review fromJim D

      Date: 06/08/2023

      5 stars
      My experience has been nothing short of exceptional. From ****************** and *** the process has been a pleasure. They are a professional, courteous, knowledgeable and *********************. They do exactly what they say they will do! I highly recommend ****** Window! A+
    • Review fromLisa S

      Date: 05/26/2023

      2 stars
      We waited over a year when they said installing would be 6 months. Finally got them installed. Now because of bad workmanship our downstairs neighbors roof is caving in from leak where seal was badly put on. Also they didnt put our doors together properly and cannot completely close one of our sliders in our bedroom and our wood floors are starting to buckle. Badly sealed and put together. Horrible experience. Please please do not use this company

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