We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Storage Rentals of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

This profile includes reviews for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storage Rentals of America has 611 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.3

    Average of 507 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lincoln H

      Date: 08/15/2024

      Lincoln H

      Date: 08/15/2024

      **** was amazing and super helpful. She clear, concise, and answered all my questions. She made the difficult process of moving much easier.

      Storage Rentals of America

      Date: 08/16/2024

      *******,

      Thank you for sharing that **** did an amazing job of delivering on the **** Service promise. We are always humbled when our tenant family members take the time to share their 5 Star **** experience.

      We value your business and hope that you have an amazing weekend ahead.

      Thanks

      The **** Team

      Storage Rentals of America

      Date: 08/22/2024

      We are glad that we could get you set up with a storage unit that met your needs. We are happy to know that the property team thoroughly reviewed our processes and that you are happy with your service.  We welcome you to the SROA Tenant Family and value your business.  We know that you have choices in storage and are thankful that you chose Storage Rentals of America!  Thank you for the 5 star review.

      We hope that you have a wonderful Wednesday!

      Thanks,
      The SROA Team

    • Mark T

      Date: 08/14/2024

      Mark T

      Date: 08/14/2024

      Good facility, friendly staff, but the air conditioning in the climate control unit I rented is broken. I'm hoping it is fixed soon and I get a partial refund.

      Storage Rentals of America

      Date: 08/15/2024

      ****,

      Good day and a wonderful review to read. Thank you for the kind words of appreciation for our services. We value your business and will forward your request to the property to handle the issues you raise.

      Thanks

      The SROA Team

    • Cheryl B

      Date: 08/14/2024

      Cheryl B

      Date: 08/14/2024

      ******* was wonderful at helping us with a quick move of storage units.

      Storage Rentals of America

      Date: 08/15/2024

      ******,

      Thank you for the shout out to ******* and the team. Glad that we could help you get moved in with little to no stress. We value your business and welcome you to the **** Tenant Family.

      Thanks

      The **** Team 

    • Kenneth M

      Date: 08/13/2024

      Kenneth M

      Date: 08/13/2024

      **** was awesome he totally made the process easy and answered all my questions

      Storage Rentals of America

      Date: 08/14/2024

      *******,

      Thank you so much for letting us know that **** delivered an amazing experience which made the process easy and understandable. We value your business and thank you for sharing your 5 star SROA experience for others. We hope that you have a wonderful Wednesday.

      Thanks

      The SROA Team

    • Stanley S

      Date: 08/12/2024

      Stanley S

      Date: 08/12/2024

      A pleasure to do business with Everything made easy very helpful managers

      Storage Rentals of America

      Date: 08/13/2024

      *******,

      Thank you so much for sharing your kind words of appreciation for our team;. We will be certain to pass along this review to that team. We value your business and hope that you have a terrific Tuesday.

      We are grateful for your 5 star review.

      The SROA Team

    • Elias E

      Date: 08/11/2024

      Elias E

      Date: 08/11/2024

      We rent 4 units and been a good customer for years. One unit door has been broken for weeks now. Complained many times but yet to be fixed.

      Storage Rentals of America

      Date: 08/13/2024

      *****,

      We are sorry to read that this issue has not been fixed. We will ensure that we forward this to the Property Manager and field leadership team for review and hopefully a swift resolution.

      Thank you for your feedback and have a terrific Tuesday.

      The SROA Team

    • Shayla R

      Date: 08/11/2024

      Shayla R

      Date: 08/11/2024

      I rented this space 2 years ago from another company. SROA bought out the original company 6 months ago. We had no problems with the prior company. I went to retrieve my stuff from the unit about a month ago to move into a new house and all my stuff was infected with rats and maggots. My couches, mattresses, clothes, washer/dryer, and everything I owned had been ate through and urinated on by rats. We found 3 dead rats in the unit covered with maggots. When we reached out to the Storage unit, we kept getting the run around. Upper management was of no assistance. We were offered $500 for our damages, not enough to cover any of the items damaged. We were promised by the upper management/corporate that they would review the claim with an executive board. After a week of NO response and calling repeatedly, we got a call from an assistant with $500. It's been over a month and I still haven't received a call from the regional manager. I highly recommend YOU DO NOT USE STORAGE RENTALS OF AMERICA. THEY DO NOT EXERCISE PROPER PEST CONTROL POLICIES. MAKE SURE YOU READ YOUR CONTRACTS BECAUSE THE STORAGE UNIT WILL DO EVERYTHING TO NOT COVER DAMAGE CAUSED AT THEIR FACILITY.

      Storage Rentals of America

      Date: 10/11/2024

      Sorry for the delay in responding to your complaint. We hope that you were able to work with the property and we could resolve this matter for you.

      Have a nice day and again our apologies.

       

      The SROA Team

    • Marquita R

      Date: 08/10/2024

      Marquita R

      Date: 08/10/2024

      The manager at the Danville units is great. She answers all my questions.

      Storage Rentals of America

      Date: 08/12/2024

      ********,

      Thank you for sharing your 5 star SROA experience with our Danville team. We will be certain to pass along the kind words of appreciation to her and the team. We value your business and thank you for taking time out of your busy day to recognize our team.

      Thanks again and have a wonderful week ahead.

      The SROA Team

    • Freddie S

      Date: 08/10/2024

      Freddie S

      Date: 08/10/2024

      Ms C. went over and above to help me with my issue. Not to mention she did it all with a pleasant smile and attitude. She is the best!

      Storage Rentals of America

      Date: 08/12/2024

      *******,

      We appreciate the shout out to ********************. We will be certain to share with her your kind words about her service and smile. We thank you for sharing your 5 star SROA experience and thank you very much for your business.

      Have a wonderful week ahead.

      Thanks

      The SROA Team

    • Jason B

      Date: 08/10/2024

      Jason B

      Date: 08/10/2024

      Day one of my contract I could not gain access to the facility!

      Storage Rentals of America

      Date: 08/12/2024

      *****,

      We are sorry to hear that you were not able to gain immediate access into your unit. We hope that you were able to contact our offices and they were able to provide you with your permanent code or a temporary gate code that would have let you in. Our hours of operation are Monday through Friday 8am - 8pm ET and Saturday & Sunday 9:00am - 5:30pm ET.

      We will forward to the property to see if they can confirm all the details with you and get you in!

      Thanks for the feedback!

      The SROA Team

      Storage Rentals of America

      Date: 08/17/2024

      *****,

      Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Our managers tried to reach out but could not find your name in our system. Please reach out to us at ************** at your earliest convenience.

      Thank you,
      The SROA Team

    Storage Rentals of America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.