Storage Units
Storage Rentals of AmericaHeadquarters
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Reviews
This profile includes reviews for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 507 Customer Reviews
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Review fromLee H
Date: 06/09/2024
1 starLee H
Date: 06/09/2024
Rented a 40 foot slot to park my enclosed trailer and boat on 5/30/24. The boat was parked there at this time, but not our enclosed trailer. Went in today to park my trailer after we were done with it to find out that my trolling motor with a transducer that goes with the front mounted depth finder, was stolen off of my boat and they made an attempt to get the main motor off the boat. There was rash of theft of people's property over the last week and we got ZERO NOTIFICATION from the managers. The gate, which they said was broken and would be fixed within the week, has been broken for months according to another person who stores their stuff here and the **** No lights work on open parking lot and most of the cameras are out, even though the ones that are up can be viewed in office, but they'll tell you they have cameras viewing everything. DO NOT PUT ANYTHING OF YOURS IN THIS STORAGE UNIT!!!Storage Rentals of America
Date: 06/10/2024
***,
We are so sorry to read this story and have raised this up to our Senior Field Leadership Team to investigate and resolve. We hope to have someone work with you soon to gain resolution. We value your business and look forward to working with you on this.
Thanks
The SROA Team
Review fromLM D
Date: 06/09/2024
5 starsLM D
Date: 06/09/2024
I had a great experience working with ****** who was efficient, kind, and professional!!!Storage Rentals of America
Date: 06/10/2024
Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review to the team. We value your business and hope to continue earning your trust and this rating.
Thanks,
The SROA Team
Storage Rentals of America
Date: 06/15/2024
Thank you for the great 5 star review! We're thrilled you have had an amazing **** experience. We value your business and will be sure to pass along your kind words of appreciation to the team. We strive to create personal connections in every interaction and it appears that our team modeled the **** core values.
The **** Team hopes that you have a wonderful day!!Review fromAmanda H
Date: 06/09/2024
4 starsAmanda H
Date: 06/09/2024
Wonderful place and very friendly lady who checked me in.Storage Rentals of America
Date: 06/10/2024
******,
Thank you for the review! We really appreciate you taking the time to share your 4 star SROA experience. We value your business and hope to continue wowing you with improved service.
Thanks
The SROA Team
Storage Rentals of America
Date: 06/15/2024
******,
**** prides itself on having a friendly and accommodating staff. We are happy to hear that they are living the **** core values of the customer experience. We value your business and are so happy that our team was able to assist you! Thank you for taking the time to recognize how helpful and caring they were. We appreciate the 5 star review.
The **** Team hopes that you have a wonderful day!!Review fromRichard S
Date: 06/08/2024
4 starsRichard S
Date: 06/08/2024
The staff was personable and helpful. the facility was somewhat tight and weathered looking. Being built on a hill, the driveways,were somewhat difficult to navigate with a twenty sixth foot truck. Leaving the facility on a Saturday evening after hours.The gate code didn't work and there was no in customer service. We tried the 800 number to no Avail. All I got was a recording. ******* us to leave a message, that they would get back to us, which they never did. we sat for an hour Inside not able to leave until another customer came in and opened the gate from the outside.Storage Rentals of America
Date: 06/09/2024
**** prides itself on having a friendly and accommodating staff. We are happy to hear that they are living the **** core values of the customer experience. We value your business and are so happy that our team was able to assist you! Thank you for taking the time to recognize how helpful and caring they were. We appreciate the 4 star review.Storage Rentals of America
Date: 06/14/2024
*******,
We are sorry to read that we did not earn a 5 star review. We would love to learn where we can do better. If you would like to discuss your concerns or issues with the Property Manager, please contact our office. We are appreciative for the feedback and hope to build some new initiatives for improvement. We value your business and look forward to wowing you with improved service.
The SROA Team hopes that you have a wonderful day.Review fromRebecca C
Date: 06/08/2024
5 starsRebecca C
Date: 06/08/2024
Mya and Ethan were both so helpful, welcoming and knowledgable! On top of that, they are extremely personable, happy people that make the process a pleasure! 5 plus plus!Storage Rentals of America
Date: 06/09/2024
Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review with *** and ***** and the team. We value your business and hope to continue earning your trust and this rating.Storage Rentals of America
Date: 06/12/2024
*******,
We are glad that we could get you set up with a storage unit that met your needs. We are happy to know that *** and ***** with our team thoroughly reviewed our processes and that you are happy with your service. We welcome you to the **** Tenant Family and value your business. We know that you have choices in storage and are thankful that you chose Storage Rentals of America! Thank you for the 5 star review.
The **** Team hopes that you have a wonderful day!!Review fromTonda C
Date: 06/08/2024
5 starsTonda C
Date: 06/08/2024
This storage company is by far the best around and the lady that works the office is truly amazing and wonderfulStorage Rentals of America
Date: 06/09/2024
*****,
Thank you for the great 5 star review! We're thrilled you have had an amazing **** experience. We value your business and will be sure to pass along your kind words of appreciation to the team. We strive to create personal connections in every interaction and it appears that our team modeled the **** core values.
Storage Rentals of America
Date: 06/14/2024
*****,
Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review to the team. We value your business and hope to continue earning your trust and this rating.
The SROA Team hopes that you have a wonderful day!!Review fromRaymond R
Date: 06/07/2024
5 starsRaymond R
Date: 06/07/2024
Great service. Very informative and easy to talk to. I was comfortable with asking questions and he had all the answersStorage Rentals of America
Date: 06/09/2024
*******,
Thank you for the great 5 star review! We're thrilled you have had an amazing **** experience. We value your business and will be sure to pass along your kind words of appreciation to the team. We strive to create personal connections in every interaction and it appears that our team modeled the **** core values.
Storage Rentals of America
Date: 06/14/2024
*******,
We are so happy to have been of service. Glad to know that our team answered all of your questions and was transparent in the **** storage process. We love questions and happy tenants, so come back again to see us. We value your business and appreciate the 5 star review.
The **** Team hopes that you have a wonderful day!!Review fromJohn E
Date: 06/07/2024
5 starsJohn E
Date: 06/07/2024
****** helped me set up my account and was not only helpful but was a Delightful to deal with. Courteous and friendly were an understatement!!!Storage Rentals of America
Date: 06/09/2024
****,
Thank you for taking the time to write us a 5 star review. We love when our tenants tell us that we are doing a great job delivering on our customer service promise. We value your business and will be sure to share your review and the kind words with the team!!
Storage Rentals of America
Date: 06/13/2024
****,
We are so happy to have been of service. Glad to know that our Midland team answered all of your questions and was transparent in the **** storage process. We love questions and happy tenants, so come back again to see us. We value your business and appreciate the 5 star review.
Please let us know if there is anything else we can do for you; we are more than happy to help!Storage Rentals of America
Date: 06/14/2024
****,
Thank you for the great 5 star review! We're thrilled you have had an amazing **** experience. We value your business and will be sure to pass along your kind words of appreciation to our team. We strive to create personal connections in every interaction and it appears that our team modeled the **** core values.
The **** Team hopes that you have a wonderful day!!Review fromFred W
Date: 06/06/2024
4 starsFred W
Date: 06/06/2024
Saw that I had been there checking on my unit. I like that aspect of security. Makes me feel better about using the facility. Thank you.Storage Rentals of America
Date: 06/07/2024
****,
We are so glad to hear that you feel safe and secure with SROA. We hope that you continue to enjoy us serving as your storage provider. We value your business and hope that you have a wonderful weekend ahead.
Thanks
The SROA Team
Storage Rentals of America
Date: 06/13/2024
****,
Welcome to the **** Tenant family. We are so excited to have you at Storage Rentals of America. Thank you for trusting us with your treasured items. We value your business and appreciate you taking the time to share your 4 star **** experience.
The **** Team hopes that you have a wonderful day!!Review fromJoshua L
Date: 06/06/2024
5 starsJoshua L
Date: 06/06/2024
Fast easy and everything was as expected, great job and thank you for the help!Storage Rentals of America
Date: 06/07/2024
******,
We are glad that we could get you set up with a storage unit that met your needs. We are happy to know that the property team thoroughly reviewed our processes and that you are happy with your service. We welcome you to the **** Tenant Family and value your business. We know that you have choices in storage and are thankful that you chose Storage Rentals of America! Thank you for the 5 star review.
Storage Rentals of America
Date: 06/13/2024
******,
We're happy to hear that our team made the rental process quick and easy for you. We love smooth and it sounds as though our Midland team hit the **** on service. We welcome you to the **** Tenant Family and look forward to earning your trust and business. Thank you for the 5 star review and kind words of appreciation.
Please let us know if there is anything else we can do for you; we are more than happy to help!
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