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Business Profile

Storage Units

Storage Rentals of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

This profile includes reviews for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Storage Rentals of America has 611 locations, listed below.

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    Customer Review Ratings

    4.3

    Average of 507 Customer Reviews

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    Review Details

    • Gregory S

      Date: 06/05/2024

      Gregory S

      Date: 06/05/2024

      These guys are very pleasant and easy to deal with.. they quickly set up everything over the phone and even left my lock with my new unit.

      Storage Rentals of America

      Date: 06/08/2024

      *******,

      We're happy to hear that our team made the rental process quick and easy for you. We love smooth and it sounds as though our team hit the **** on service.  We welcome you to the **** Tenant Family and look forward to earning your trust and business.  Thank you for the 5 star review and kind words of appreciation.

      The **** Team hopes that you have a wonderful day!!

    • Kristina M

      Date: 06/04/2024

      Kristina M

      Date: 06/04/2024

      Recently my storage in ************** was sold to SROA. This business is an absolute disgrace. From the very beginning in January they increased the rates immediately. I had a concern at the beginning and had to call 3x and never, until this day received a call from the regional manager. This month I paid multiple months and they double charged me at ****** per payment. When I finally got a hold of my site she informed me that they bought not return charge to card. She followed up with me a bit later and informed me that the only way to get my money back was via check that will take 3-4 weeks via mail. If my payment is late they charge 20% but I can't get my money back for 3 to 4 weeks. Okease understand I DID NOT choose this company. I originally left SROA prior to this unit due to poor management and now they are still poor management. If you can avoid this company I highly recommend it. ***** my site manager is WONDERFUL! Not her fault this is a disgrace!

      Storage Rentals of America

      Date: 06/05/2024

      Thank you for letting us know. Unfortunately, technology was not our friend and caused this unfortunate issue. We have been in contact with the tenant about this situation. We are processing a refund for the amount and should have this resolved shortly. We are sorry that this happened and appreciate her understanding.

      Thanks

      The SROA Team

      Storage Rentals of America

      Date: 06/12/2024

      ********,

      We understand that you are concerned about a refund value your satisfaction and appreciate your business, we will alert the property of your concerns and ask them to contact you to discuss this matter further. 

      Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

    • Sherry T

      Date: 06/03/2024

      Sherry T

      Date: 06/03/2024

      The facility is very nice and clean. The most important to me is that its climate controlled! The staff is very personable and answered all my questions. Highly recommended.

      Storage Rentals of America

      Date: 06/06/2024

      ******,

      Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review to the team.  We value your business and hope to continue  earning your trust and this rating.

      We hope that you have a wonderful Wednesday!

      Thanks,
      The SROA Team

    • Barbara O

      Date: 06/03/2024

      Barbara O

      Date: 06/03/2024

      The process was quick and easy,i was able to get me a unit and the location was handy.The lady was friendly she walked me through the process of doing my lease.Thank you.

      Storage Rentals of America

      Date: 06/04/2024

      *******,

      Glad to read that our process was easy and quick. So wonderful that the process worked so well and that we took the worry out of the storage process. We value your business and thank you for allowing us to serve as your storage provider.

      Thanks

      The SROA Team

      Storage Rentals of America

      Date: 06/10/2024

      *******,

      We're happy to hear that our team made the rental process quick and easy for you. We love smooth and it sounds as though our team hit the **** on service.  We welcome you to the **** Tenant Family and look forward to earning your trust and business.  Thank you for the 5 star review and kind words of appreciation.

      Please let us know if there is anything else we can do for you; we are more than happy to help!

    • valerie P

      Date: 06/03/2024

      valerie P

      Date: 06/03/2024

      The ladies in the office were super helpful and a pleasure to work with. When leaving, my sons car wouldnt start. They went above and beyond to get us back on the road!

      Storage Rentals of America

      Date: 06/04/2024

      *******,

      So glad that our team went above and beyond the call of duty and to get the car started. Wonderful news. We value your business and thank you for allowing us to serve as your storage provider.

      Thanks,

      The SROA Team

      Storage Rentals of America

      Date: 06/10/2024

      *******,

      We're so happy to hear that our team went above and beyond to exceed your expectations! We strive to create relationships and experiences in every interaction.  It appears that our team did just that.  We value your business and thank you again for taking the time to leave your 5 star SROA review.

      The SROA Team hopes that you have a wonderful day!!

    • Jillian Y

      Date: 06/03/2024

      Jillian Y

      Date: 06/03/2024

      We used Storage Rentals of America for several months as we transitioned between homes. We had a wonderful experience working with this company. The process of registering and reserving my unit online was simple and painless. When I went in to retrieve my keys, the staff was kind and helpful. We spoke several times with Debbie and she was always very courteous! The rental unit was easily accessible during the hours we needed to enter. I always felt safe and comfortable entering the space. The gated entrance is secure and the area around the units are well-lit. Our unit was clean and the area is well-maintained. Overall, we are extremely satisfied with the time that we used this facility. Highly recommend!

      Storage Rentals of America

      Date: 06/04/2024

      *******,


      We are glad that we could get you set up with a storage unit that met your needs. We are happy to know that the property team thoroughly reviewed our processes and that you are happy with your service.  We welcome you to the **** Tenant Family and value your business.  We know that you have choices in storage and are thankful that you chose Storage Rentals of America!  Thank you for the 5 star review.


       

    • Andrea D

      Date: 06/02/2024

      Andrea D

      Date: 06/02/2024

      The staff listened and helped me when I asked questions.

      Storage Rentals of America

      Date: 06/03/2024

      ******,

      What a very kind note of appreciation for SROA and our staff. We will be certain to pass along your 5 star review to the team. We value your business and remain grateful that you took the time to share your SROA experience.

      Have a wonderful week ahead.

      The SROA Team

      Storage Rentals of America

      Date: 06/08/2024

      ******,

      We are so happy to have been of service.  Glad to know that our team answered all of your questions and was transparent in the **** storage process.  We love questions and happy tenants, so come back again to see us.  We value your business and appreciate the 5 star review.


      The **** Team hopes that you have a wonderful day!!

    • Ronald L.

      Date: 05/31/2024

      Ronald L.

      Date: 05/31/2024

      Great experience lady who greeted me not of her name was pleasant very friendly professional had great attitude showed where my unit is located no complaints

      Storage Rentals of America

      Date: 06/04/2024

      ******,


      Thank you for the great 5 star review! We're thrilled you have had an amazing **** experience. We value your business and will be sure to pass along your kind words of appreciation to the team.  We strive to create personal connections in every interaction and it appears that our team modeled the **** core values.


      Thanks,


      The **** Team

    • Sunshine S

      Date: 05/30/2024

      Sunshine S

      Date: 05/30/2024

      Absolutely the best customer service you could ever get. 10/10 EXCELLENT

      Storage Rentals of America

      Date: 05/31/2024

      Sunshine,

      What a wonderful review to close out our day. Thank you so much for taking the time to share your 5 star SROA experience. We value your business and are humbled by your kindness. Have a wonderful weekend

      Thanks,

      The SROA Team

      Storage Rentals of America

      Date: 06/06/2024

      Thank you for taking the time to leave us a 5 star review. We love to hear from our tenants and are grateful for your business.  We look forward to continuing to earn your trust and business.

      We hope that you have a wonderful Wednesday!

      Thanks,
      The SROA Team

    • Lowell G

      Date: 05/30/2024

      Lowell G

      Date: 05/30/2024

      The customer service was superb. Donna listened to our needs and made an otherwise difficult move smooth and easier. I have gone back again! Highly recommended in a difficult market.

      Storage Rentals of America

      Date: 06/05/2024

      ******,

      We are glad to have been able to help you.  The storage process can be tricky and nerve racking, so we are happy to know that ***** with our team were able to take all the worry and stress out of it. We value your business and thank you for taking the time to write this 5 star review.

      The SROA Team hopes that you have a wonderful day!!

    Storage Rentals of America is NOT a BBB Accredited Business.

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