Business Profile
Compliance Consulting
Moving Claim ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Moving Claim Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 35 Customer Reviews
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Review fromJennifer D
Date: 06/28/2024
1 starI can even begin to tell you how they have treated me,.I was called and told THEY were denying my claim because I could not understand simple english instructions (concerning how to scan documentation and pictures of damaged antigue furniture and missing boxes,m not to mention I was sexually assaulted by the driver from the company United Prime Transport who is using this sight and not able to deal with insurance company direct.I was then told I could mail my documentation.. I sent a very large manila envelope with pictures, invoices, claim documentation, receipts. I sent it through **** and paid for service for tracking.Post office sent me a email that package was received and delivered to the POB.Well guess what? Moving claim said they never received my package of documentation.I think it is pretty obvious they have been hired by insurance company to make it too **** difficult on the customer so they give up. I am an old woman on SSDI and do not want to waste any more of my time. They give you a certain amount of time to finish claim, then because of the harassments. the time runs out.Because of the many complaints I have read, I am surprised they have not been shut down as a sham.I paid ***** for my move from ** to ***Thank you,********Review fromHoydoo Y
Date: 06/13/2024
1 starHoydoo Y
Date: 06/13/2024
Paid insurance premiums 60 cent per pound of moving, they made major damages including piano. I file claims 4 months ago. There was a no response on email or phone messages. It is a scam or fraud to collect money without any intention of processing claims. Coast2coast and ocean moving and storage are all front companies collect insurance without any intention of service. A disaster moving experience. Stay away from coast2coast and ocean moving.Moving Claim Services
Date: 06/14/2024
To Whom It May *********** style="box-sizing: border-box; font-family: proxima-nova, Verdana, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!Review fromChris K
Date: 05/14/2024
1 starChris K
Date: 05/14/2024
************** hired by moving companies to s**** their customers when things go wrong. I had over $4,000 worth of damage to our furniture and they offered us $100.00 to resolve the dispute. What a joke.Moving Claim Services
Date: 05/15/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service DepartmentReview fromJennifer D
Date: 01/13/2024
1 starJennifer D
Date: 01/13/2024
I have spent over an hour filling out the claim information and uploading all documentation only to be stopped by a GoDaddy page saying I am not authorized to continue. WTF?Moving Claim Services
Date: 01/15/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service DepartmentReview fromMatt G
Date: 01/12/2024
1 starMatt G
Date: 01/12/2024
Worst experience ever. Website *****. Timeliness is a joke. Zero customer service aspect. Dont expect much and the people running this should be fired. I wish I could leave zero starsMoving Claim Services
Date: 01/15/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service DepartmentReview fromJames T
Date: 01/09/2024
1 starJames T
Date: 01/09/2024
As far as I can tell, it is not possible to get any **** of ********** from this company. Their business is based on an odious and confusing on-line process designed to insure that the customer will give up -- as I have. My ********************** company was Allied Moving Group LLC. They hired this Moving Claims company and that makes them guilty of bad judgement at the least. Note that the customer reviews are 1 -- that is as low as it goes.Moving Claim Services
Date: 01/10/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service DepartmentReview fromChris S
Date: 12/03/2023
1 starChris S
Date: 12/03/2023
Worst customer.er service EVER!! Our bed was less than 1 year old, washer and dryer also. My work desk was less than a year old among other items the moving company moved. Not 1 item came out of this move not damaged. The bed alone was $5000.00 and they offered $69.00 total for the claim. What a joke.Moving Claim Services
Date: 12/04/2023
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
Review fromPatricia B
Date: 12/01/2023
1 starPatricia B
Date: 12/01/2023
This company is a nightmare! I have been trying to file a claim for damaged and missing items from a move that occurred in March by a company called All Exclusive Transportation Services, **** The Moving Claims website is a joke! I was unable to attach photos or receipts in any format that I attempted so I reached out to the company via email. I was told to email them and mail them the information. Of course, they have never received anything that I have sent. I have been emailing since April with no resolution. I asked for a phone number to speak with someone and was notified that they had attempted to phone me and gone to voicemail. This never happened! Stay away from any company that uses their services....Moving Claim Services
Date: 12/02/2023
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service DepartmentReview fromThomas and Kathy S
Date: 10/21/2023
1 starThomas and Kathy S
Date: 10/21/2023
******** Heritage Moving Solutions LLC ** Safe Moving LLC Dear Reader,If you are reading this then you are either reading a review or inquiring if these companies are legit. We have found them to be legit in the sense that they have been in business for a long time. But we wonder how with all the complaints and dissatisfied customers.Here is our experience. 1.Their promise to pack us out completely and unload the same way. That did not happen. We had to take them to court to receive our own belongings. We waited 132 days. Only after they wanted us to drop US Safe Moving LLC from the litigation did US Safe Moving deliver. We did not drop them when the court asked us if we were.2.******** Heritage took our payment under a binding contract that they sub-contracted out to US Safe Moving LLC.3.US Safe Moving LLC took the pickup and delivery checks which should have been enough to deliver under that binding contract. They increased the amount by doubling what was in the original binding contract. They used the same figures from the original contract adding additional square cubit feet that was not there. 4.The exact same belongings on original contract adding that as more freight when it was the exact same freight with the exception that they didnt want to load some of the things we wanted saying it would be more. Though it was on the original binding contract we had to leave behind.In our minds and the law this is extortion, under threat and is provable by US Law codes. We have researched the law thoroughly and know where we stand. It is up to the court, because both defendants defaulted.We are hoping, praying and believing that the court grants relief as well grants a larger amount which they can do to discourage any other companies that are practicing the same deception on unexpecting consumers in the future. These laws are here to protect us, yet, they have not been slapped hard enough to stop them. We say enough is enough.Moving Claim Services
Date: 10/29/2023
To Whom It May Concern:
Moving Claims is a third party claims company hired by moving companies in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT Moving Claims, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!Review fromRachel W
Date: 09/14/2023
1 starRachel W
Date: 09/14/2023
This company is an absolute nightmare, and I couldn't be more furious with the outcome of my experience. My move turned into a disaster as I had items stolen and damaged. Despite their so-called commitment to being 'on my side,' they brushed off my claim and left with a settlement offer that didn't even begin to cover my losses.I went above and beyond, submitting every piece of evidence they could possibly need detailed descriptions, manufacturer weights, and photos of the damages. And what did I get in return? They offered me chump change, way less than the 60 cents per pound they're supposed to cover.They had the audacity to toss in an extra $50 "to maintain their high level of customer satisfaction," but it was a pathetic attempt to hush me up. Multiple times they refused to take another look at the items I submitted documenting my losses, that I spent hours preparing. My total settlement offer was an insult nowhere near what I deserved for the stuff that got trashed, stolen, or overcharged by the associated moving company.To add insult to injury, they basically held my ability to leave reviews hostage. If I accepted their disgraceful settlement, I couldn't leave a single word of truth about this nightmare. I urge you, and anyone else, to steer clear of any company associated with Moving Claims Services. If they dare to 'accept your claim,' DON'T LET THEM HANDLE IT. Insist on dealing with a different company for your claim because this one is an absolute disgrace!Moving Claim Services
Date: 09/17/2023
Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.
When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.
It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution.
In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.
To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.
We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):
? Bill of Lading (contract)
? Order for Service
? Household Goods Descriptive Inventory (both pickup and final delivery copies)
? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)
We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.
We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Very ************************************************************************************ Dep.
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