We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sanitation Consultants

American Disposal Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation Consultants.

This business has 1 alert

Complaints

This profile includes complaints for American Disposal Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Disposal Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 150 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for weekly trash collection service on September 27th, for service to begin on October. 1st. American Disposal told me that they would drop off a trash cart at my house on October 5th, and that my first pick up would be October 6th. They did not drop off the trash cart on October 5th. I called and was told that the trash cart would be dropped off on October 6th. It was not dropped off. I called again and was told that the trash cart would be dropped off on October 7th. Again, it was not dropped off. I was also told that if I signed up for auto pay, I would receive a $35 credit. I did not get the promised credit. I phoned 3 times and spoke with 3 different people. Each person told me that they would call me back the same day with resolution. None of them called me back. I called on October 10th and cancelled my service. Since I did not receive any service, I told the company representative that they needed to provide me a full refund. I received an email also on October 10th indicating that my service was cancelled and I would receive a full refund. I did not receive it. I disputed the charge with my credit card company. On November 4th, I received a bill from American Disposal for the full amount as if I had never cancelled the service. This company has not done anything whatsoever that they promised to do, and has been a nightmare to deal with.

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My last quarterly bill from American Disposal was on 8/1/22 for $87.71. This was the price I was quoted by a representative over the phone after I had called to compare rates several weeks before, and this was the rate I was told I would have going forward. Last evening (11/1/22) at 8:45 PM I received my paperless invoice for the next quarter, which was $107.05. I was not alerted to the increase prior to the invoice. American Disposal then charged my card via autopay at 9:22 AM this morning (11/2/22), just 12 hours and 37 minutes after I received notification of the sudden price increase. I called customer service at 2:44 PM today (11/2/22) to find out what happened. The customer service representative simply told me that the price had increased and there was nothing she could do. She also said that they were not made aware of the price increase until this morning as well. I requested to speak to someone who could help resolve the issue, and she said that she was the only one who could do anything, and there was nothing she could do. I requested retuning to my old rate or at least refunding the difference for this quarter because I received no warning. She said that no partial refund or adjustments or changes to the bill could be made. She also told me she thought I should be paying more than I am currently paying.American Disposal raised my bill above our agreed upon rate with no warning and charged my card less than 13 hours later. No attempt at resolution was made, and I have no guarantee that I won't receive another rate raise and immediate charge next quarter.

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 28 July 2022 I moved out of an address at ************************************************************. Upon moving, I scheduled my trash and recycle bin pickup with American Disposal Company - the pick up was to occur on 7 July.Upon reviewing my bill at the end of July, I noticed a $200 charge for non-return of the bins. I called the company to inquire about the charge and after no resolution, also called my previous landlord. The landlord stated that the new tenants were told by ADS to keep the current bins, as they now had started service with ADS for garbage collection.I have since clled ADS again asking for a reimbursement of my $200 charge, as well as sent messages via their website, which have been unanswered.I am requesting a reimbursement of the $200 charge, which should not have occurred since the current tenants were told to utilize the bins I had scheduled for pick up.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/20/22 I paid American Disposal Services of ******* $129.20 For weekly trash service to include delivery of 1 64 gallon Recycle container and 1 96 gallon trash container. Service was to begin on 6/27/22. I have never received containers nor service from American Disposal Services of Georgia. I have given *********************** permission to speak with them. She has called numerous times requesting service and when it was evident I was not going to receive service ************** requested a refund of $129.20 for what I had paid. An email was also sent requesting the refund. I have now received an invoice for the next quarter in the amount of $107.34. When ************* called today and again requested the refund she was told they need to speak to me. I have already authorized ************** to handle this account on my behalf. The information today is I supposedly have a credit on my account and do not owe this amount on invoice 1474138W501 but they will not refund my money yet. I am a senior citizen on a fixed income. I need the funds returned to me for service American Disposal Services has not provided.

    • Initial Complaint

      Date:10/24/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chronically missed services on a regular basis. Did not response to numerous emails through their app portal. Sent emails to me specifically stating they were skipping pick *** then made no payment adjustment for non service nor responded to my request for an adjustment When I spoke to someone after multiple long holds that I had to terminate, they said it was my job to call them to tell them they were missing pick *** even though they were sending us emails that they were missing pick ***.They suspended my service effective 9/30 which was a new billing cycle that had not started and continue to bill me for 9/30-12/31 services that are suspended and that I also cancelled and now added 2 late payments. One for the upcoming cycle that no pick up has ever happened. I verbally told them on a recorded call I did not want service from 9/30 forward and wanted them to respond to my multiple inquiries on the plan for adjustment for all of the missed pick *** and nothing. Please just ****** this company and you will see this is their standard of operations and vast amounts of customers have same issue.

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have communicated via email per the American Disposal website as their office is 8-4:30pm M-F.I work M-F and when I get home to find my trash and recycle has been missed I call the number and get directed to go to the website and submit a concern or missed pick up.I have done this several times in the month of July and called the office the next morning and was told I would receive a credit on my next bill. I pay online quarterly and paid for the upcoming quarter October- December and did not see any credit on my new bill. I paid $72.05 on 9/2/22 and received an email on 10/1/22 telling me I owe $12.62. I send another email correspondence asking for clarification on why I owed this money and why it was due the day it was sent. I emailed on 10/1/22. I did not get any response even though their website states one will hear in 2 business days. It is 10/10/22 and I called the office number staying on hold for ******************************************************************** back on hold to review my account. the bottom line is she told me point blank the company will not credit for a missed pick up X1 or recycle. I have missed two weeks in a row and two recycle days ( they only come every other week). I requested a manager to speak to and she , ******** told me they will communicate via email and call me back. this is terrible customer no service. I have been empathetic during Covid when they had staff out with covid but they have not compensated the customers at all. I would like to get a credit on my statement for the missed pick up days. ******** tells me any of my email correspondence is not recorded only if I reach someone by phone. I work at a hospital and see patients and find this very inconvenient as their website directs the consumer to communicate via email. I feel my voice has not been heard and the company does not want to fix the issues or hear my concerns. It is shocking that they admit they will not compensate for one missed pick up.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled **************** July 27, 2022 and was told there would be a refund for the rest of the time I had paid after July 27. I still have not received my refund and no one will answer the phone at the business so I can ask a human being employee when they will send my refund.

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, 9/30/2022, I made a payment online to American Disposal for my residential trash bill in the amount of $******. On Monday, 10/3/2022, I noticed, after viewing my bank account on line that there were two payments 'pending' for $****** to American Disposal. Later during that same day those charges were no longer 'pending' but actually debited from my account. I've been attempting to reach someone at American Disposal and each time (3 times since Monday) I'd speak with someone it's a different story.First, it's not posted so, therefore they don't have it. I've sent PROOF via my bank statement showing the two debit charges and I get the same reply, 'it's not posted' but, yet, the funds have been taken from my account.The last person I communicated with, *********************, *********************************************************************************, I sent her both emails verifying that American Disposal did in fact charge me twice but still there is no resolve Dear ************************,Thank you for your ACH payment today.Details of this transaction Date: 09/30/2022 09:10 AM Account #: ****** Account Number: **** Amount paid: $****** Invoice(s): ******* Have a great day!AMERICAN DISPOSAL SERVICES OF *********** Thank you for your business!Your payment has been processed:Merchant: American Disposal GA - MP7BT Date/Time: Friday, September 30, 2022 at 07:13:44AM Pacific Daylight Time Amount: $ ****** Entry ************************ ********************** Card Type: MasterCard Card Number: **************** Auth No: SALE:202489:227314202489:2113:**********:Y::M OrderID: ********** TransID: ********** Merchant Order Number: 0 Description: ****** - 0 Thank You!

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled service, but continued to receive bill. I have called and waited over 30 minutes on hold with no response. I have contacted the business through their online form, and via email for four months at least 6 times with no response. I am disputing incorrect charges and can get no response from the business.

    • Initial Complaint

      Date:09/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      acc.# ****-465100 - in previous (3 months billing period) they missed 2 pickups, trash was waiting 1 week at thee curb - I reported this on their portal and then I called ; they told me that they will credit this in next billing ; no they did not - thus on bill I did adjustment ; $63.8 : 12 pickups X2 missing =$10.63 deducted ( payed $52.75) then I called ,was told I can't adjust myself and demanded to pay a difference, I refused.-they e-mail and called me treating of suspension of service - on 09/01/22 I paid $63.8 (as previous bill for 3 months service) - my deduction of $10.63 rose to $18.56 ? - on 09/22/22 8 AM I called again ,and was told that that I must to pay their invoice and I did (9AM) and they did not updated driver ,so about 11 AM hi ignored my trash bin -thus third time I was not served ,I called not clearly that my trash has to wait all week for next pickup -they did not pickup next Friday **************** was rude

    American Disposal Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.