Reviews

This profile includes reviews for American Disposal Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Disposal Services

  25 North Dr SE Acworth, GA 30102-3156

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  American Disposal Services

  PO Box 28150 Miami, FL 33102

Review Details

• Review fromMartha H

  Date: 08/19/2023

  1 star
  After three days of promised exchange for a broken recycling bin and still no service, we have decided to change to another company. This is after mediocre service over the years. I can understand a missed pick-up occasionally but excuses are no substitute for *************** and addressing errors. Is there a rating below "1"?

• Review fromKatie S

  Date: 08/17/2023

  1 star
  We have been patient with American Disposal for over a year now while they have "worked out dispatch issues, new employee issues, and workforce shortages." After having my recycling not picked up for 3 cycles (6 weeks) I finally cancelled service with them, but CANNOT GET THEM TO PICK UP THE ***** They required a 14 day notice, which I gave them. Cans were scheduled to be picked up on 8/14 and they are still here. (With a full recycling bin because they still haven't picked up recycling). Every time I call and wait on hold for 20 minutes, I get the same answer that they are running behind and they will be picked up that day. I generally try to give ***** to companies trying to make things work but this has been beyond terrible service and I will likely not get refunded for the recycling service that I did not receive. I would not recommend using this company for trash removal.

• Review fromLavonnia S

  Date: 08/16/2023

  1 star

  Lavonnia S

  Date: 08/16/2023

  I can not WAIT to move out of this neighborhood in hopes of not having to deal with this TRASH of a company! For some reason.all of a suddenafter 7 years of living over here, they have just decided to stop picking up the trash every week like they are supposed to. What happened?! So what you have to do to ensure that customers get what they are paying for every freaking month. Hire more people, but definitely do a background check geeeeshhh.these people are lazy and incompetent, and there is no excuse! Im sick of the apologies..get it together!!!!

  American Disposal Services

  Date: 08/18/2023

  Please reach out to us @ ********** and provide more detail on the issue for us to investigate. 

• Review fromChris P

  Date: 08/11/2023

  1 star
  Not only will they not pick up my trash and recycling, but I cannot contact the business to cancel service. The only option is to cancel bank payments.

• Review fromBibiana M

  Date: 08/08/2023

  1 star

  Bibiana M

  Date: 08/08/2023

  I highly recommend staying away from this disposal company if you can. We used them for several years. Missed and delayed pick*** were the norm. Most lately, they changed their pick-up days and weeks, leaving us with a scheduled delay of 3.5 weeks between recycling pick*** instead of the 2 weeks we paid for. Then they missed the pick-up even though the can was at the curb. I immediately reported the missed recycling pick-up but did not hear back from them until 12 days after the missed pick-up - that is, more than five weeks after the last recycling pick-up. And all I got was an automated message asking me if my recycling had been picked up - which it still had not. They also do not issue a refund unless they miss two pick-*** in a row. Needless to say, we found a different trash company at a better price and with better ratings than American.

  American Disposal Services

  Date: 08/10/2023

  ADS is sorry to lose you. However, if miss pickups are reported in a 24 hour to 48 hour time frame and we can identify the miss pickup and provide credit if possible. It is hard to provide credits if we aren't identified when it happens. 

• Review fromClay S

  Date: 08/07/2023

  1 star

  Clay S

  Date: 08/07/2023

  Do not use American disposal, note that it appears they are trying to rebrand as Waste ******************* but still same horrible service. Always late and always increasing prices yet will neve give credits for days missed or if they are late. My neighborhood has had issues with them for over 2 years and most have switched. Now I am switching as well. Good luck getting them on the phone, what a joke for such a large company.

  American Disposal Services

  Date: 08/10/2023

  ADS does provide credits once we review dash cameras and verify waste was missed. If the customer calls a week later it is hard to identify and makes it harder to apply credits to accounts. We ask that customer call the same day or next day for any miss pickups. 

• Review fromMike D

  Date: 08/07/2023

  1 star
  Horrible service and customer service. Let me start by clarifying that my account w/ ********************************************* (AD) is paid in advance so this is not a non payment issue. 4 weeks in a row AD has not picked up our trash or recycles. Our bins are smelly and overflowing. I have called several times to complain to AD and each time experience hold times of up to 50 minutes. The call takers are polite but they just make apologies and false promises, ask you to hold then magically disconnect you. it can take you yet another 50 minutes to get them back on the phone. They promise week after week to pick up the trash but have failed each time. Others on my street that use AD have been picked up, but ours remain un checked. Overall they gat a rating of zero unless we are able to use negative numbers. we have switched trash companies and look for a better experience going forward. I refuse to pay for a service that I am not receiving. AD *****. Plain and simple. Don't use them!

• Review fromBen G

  Date: 08/03/2023

  1 star
  Today is third week in a row that garbage has not been collected. I called daily after second week of missed pickup and was told their dispatcher would be informed and a missed run scheduled. The missed run NEVER HAPPENED. Odd thing is I see their trucks driving through our neighborhood each week. We paid in advanced to have garbage and recyclables collected. We are promised refunds for missed days, but that is not an excuse for not performing work for which they were paid. Poorly managed company, recommend you use ********** or other service.

• Review fromJason B

  Date: 08/01/2023

  1 star
  Absolute horrible company. Numerous missed pickups. They let your report a missed pickup online. Then they send you an email to call in. Once you call in, they tell you to report the missed pickup by email. Then no one addresses the email. You cant even cancel the service. These guys need to got out of business fast, its a joke. DO NOT GIVE THEM YOUR BANKING INFO.

• Review fromDerek M

  Date: 07/29/2023

  1 star
  American Disposal skipped my trash and my two neighbors trash for 2 weeks in a row. When I called them 3 times to talk about it nothing happened. I asked to speak to a manager the 4th time when nothing got resolved. The manager, *****, hung up on me instead of finding a solution or making things right. Its hard to even talk to a human there without being on hold for 30 min. I had to speak to another manager to cancel my service. Unacceptable.