Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being discriminated against by the company. I tried cashing a money order check that was meant for me to cash. Customer spelled my name wrong, so I updated money order on proper spelling. I was kicked off and blacked listed from using **** for trying to cash a check that was meant for me to cash!!! No falsification or fraud took place.... I want my account access back and black listing taken off INGO.

  

  Business Response

  Date: 02/28/2025

  Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24 I used ******* cash a check service. They use money ingo as a third party to cash checks. Upon cashing the check via ****** I realized they charged me the incorrect amount per their own policy. My check was a payroll check which is a 1% fee. My fee should have been $13 and some change. Money ingo charged me $68.85 that is a lot more than what I anticipated. I contacted money ingo several times and kept being told via email that my refund would be processed however I have get to see that refund back. In this economy as a single mother, I cannot afford to be charged the wrong amounts to cash my payroll check.

  

  Business Response

  Date: 02/04/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mobile deposited a $294 check from Nation Wide (backed by **********) on 12/30/2024. I did this in the GO2 Bank app. On 01/03/2025 Nation Wide and ***** received information that the check cleared, but in the ******** app it said it was declined. ******** said Ingo Money makes all check deposit decisions, so I've contacted them. There has been a great deal of contact with GO2, Nation Wide, and Ingo. The check became no longer outstanding once it was deposited with GO2 and Ingo. I tried depositing it elsewhere because they said it was outstanding and ********** received a fraudulent duplicate notification. The check was cleared by Ingo. They say it wasn't. They are lying. My funds are trapped in **** and they won't give them to me. Nation Wide has never seen this happen before with their claims checks. I do not know what else to do. ***** and Nation Wide can't cut me a new check because this one WAS in fact CLEARED. Please help me. Ingo just keeps giving me the run around.

  

  Business Response

  Date: 01/30/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to create an account in order to cash a check. It kept giving me an error stating I already had an account. I finally was able to speak to a customer service *** from **** who proceeded to tell me that I had an account with a email address that was not mine. They also had a phone number listed for me that was not my phone number. The *** continued to refer to them as my old email address and old phone number. I have never had that email address or phone number. I have had the same phone number for 18 years and only one email address that is Hotmail not a Gmail account. This is very concerning that you have my social security number linked to an email *************** number that have never been mine. I was able to easily cash my check somewhere else but this company should be trying to investigate when people have created fraudulent accounts with other people social security ******************** instead of continuing to insist to someone that was there old phone *************** Do better.

  

  Business Response

  Date: 01/30/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22836696
  
  I am rejecting this response because: The company called & verified that the account open in 2019 was not me. I ask did the person have an id with my name on it they said the individual did not provide them with an id.  The person that opened the account was unable to provide the information needed to verify my identity so they declined there request to cash a check. No additional steps were given to me to do anything. They basically said there is nothing they can do besides note the account that they spoke with me & that the account that was open in 2019 was not me. 
  
  Sincerely,
  
  ***** ****** ******

  

  Business Response

  Date: 02/04/2025

  Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer but resolve their issue. All attempts to contact the customer were not successful.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 11th 2025 I attempted to cash ************* issued check with Ingo through the Venmo app. Everything was going great until it wasnt. The check was APPROVED (because its an easily verifiable legitimate check) The next step was to upload an image of a voided check. So I wrote VOID across the check and tried to submit it. Meanwhile, whole time Venmo is giving me issues after I submitted the check. I always log out when I get off the screen. Well, I was having issues logging back in and the next thing you know submitting the voided check, it was denied and closed out I tried calling customer service. They were not trying to hear it and completely unhelpful, but I requested to speak to leadership and they said I would receive a call. Never did. I am active duty military, and Im about to be gone for 45 days. Meanwhile, Im stuck with a check that I really needed and is no longer any good, because this company instructed me to write void across it. In 2025 there really is no excuse for there not to be any options with finding resolutions especially when information is so easily verifiable. I would truly appreciate a resolution because any other options I have are going to take so long to resolve with asking the ******************* to cancel my check and re-issue another one, if that is even possible!

  

  Business Response

  Date: 02/05/2025

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to deposit a check on my ****** account using a mobile app. ****** uses **** to process all mobile checks. When I attempted to deposit my check **** would not process the check. This has happened before however they never tell you the reason for the denial. Once I contacted customer support I was told the account was closed for suspicious activity and that they would need to escalate it to get resolved and that I should get a response from within ***** hours. I requesting a little more information. If suspicious activity was happened with my account why wasn't I notified and how could I resolve this. The next day I received an email confirming that the account was closed and a refusal was given to reactivate it and it would remain closed. I responded by once again asking what the issue was. If something suspicious is happening with my account it would be good to know (you know so I could report it to law enforcement). I was again told that nothing more could be done because of "privacy" and good luck. So apparently there is not way to find out the issue or get it resolved.

  

  Business Response

  Date: 01/30/2025

  Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to deposit a check for $11.56 through my **** account. I was told my account was on hold through Ingo for check processing due to collections. What collections? I do not know of any debt to Ingo. Please confirm why my account is on hold for depositing checks.

  

  Business Response

  Date: 01/30/2025

  Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.

  Customer Answer

  Date: 01/30/2025

  Can you explain why I was blocked before?

  

  Business Response

  Date: 01/30/2025

   Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a check from my college for a refund from my financial aid. The check was for $940.26. Since I do not have a bank account yet, I used my venmo. I used the Cash a ************* on Venmo. I used this on 10/24/2024 originally. I submitted my check without a signature not realizing it needed one because I was new to this and have never dealt with a check before. It said it wasnt approved. I resubmitted it with the signature and it still said it wasnt approved. On 11/21/2024 they contacted me telling me Unfortunately, the check in the amount of $940.26 that you submitted for funding on 11/04/2024 was returned to us unpaid. Since the check has returned, your account will not be funded on 11/14/2024. The issue is that my school already said the check was deposited and there was nothing they could do about it. Ingo has my money. My school accepted the transaction from Ingo but I have yet to receive the money.

  

  Business Response

  Date: 02/05/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22784024
  
  I am rejecting this response because: both parties have said they do not have the money. However neither have showed proof. I contacted my school after Ingo recommend I talk to someone in accounting. I did and he said they have confirmed they do not have the money. Someone has my money and I do not want to be paying off $940.26 on a student loan in the future when I never got that money. I do not know what else to do. Both parties are saying they dont have it and thats kind of it and that they cant help any further. I have provided a picture of my school saying they dont have the money. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 02/14/2025

   Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.
  

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate Ms. **** so much for not giving up for me. I am forever thankful for her for helping me so much with this. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd, 2025, I attempted to cash a check in ****** using the services provided by Ingo Money using the free 10-day cashing option. After submission, I received a notice that the check was not accepted and would not be cashed. The next day, on January 3rd, 2025, I attempted to do so again, as no specific reason was given. The check was, once again, denied. I called customer support in an attempt to figure out what the issue was. I was initially told that because the last name on the check matched mine, it was considered "high-risk" and that they would not cash it. When I pressed the customer support representative for the reasoning behind it, I was rebuffed and told that it would violate their privacy policy. I escalated the case to a supervisor, who then changed the reasoning that personal checks cannot be cashed using the free 10-day option because they were considered "high-risk". However, just like the initial customer representative I spoke to, I was rebuffed when I attempted to ascertain the reasoning as to why it was considered "high-risk". I asked if there was any way to expedite the transaction so that I could do a one-time exception so that I would have access to all the funds of the check because I need the entirety of the check to pay for life-saving medications and the supervisor refused.I currently only use ****** to bank and now have no avenue to cash and receive the full value of this ******** note, these policies are not listed anywhere that's easily visible. Had I known this would be an issue, I would have found a different way of getting the money.

  

  Business Response

  Date: 01/09/2025

  Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to deposit a check using Ingo money service. The check was initially approved. As instructed, I wrote VOID on the check with black ink and sent a photograph. They then denied the check, saying VOID was not written in blue or black ink. I now have a voided check I cannot deposit anywhere else. I have deposited several checks using Ingo money and none have had any issues.

  

  Business Response

  Date: 01/09/2025

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.