Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey i started using **** the beginning of this month. Everything went well i cashed my first 2 checks. Eventually the following week i went to cash my 3rd check and my account instantly got hit with a hold. So I Voided a check that couldnt get cash.Very frustratingly i called and email Ingo to see why and how i can get my account out of the hold status. I was otp and the representative said she was gonna transfer me and never did, just hung up. Days later i got a email my account was closed. I want ingo to review my account tell me why it got on hold and re open it. i see no reason why my account got put on hold in the first place. Plus i got a check with VIOD all over it i cant cash.

  

  Business Response

  Date: 01/30/2025

   Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a computer printed commercial check from a gas drilling company, my royalty check. The card ******** uses ******* mobile check cashing. After taking a photo of the front endorsing the back and taking a photo of the back It stated successful and said please wait while we approve these photos this may take a few minutes. A few minutes went by and a message popped up saying success the check has been approved we just need you to write "void" across the front of the check or we cannot cash it. So I did what they said and took another picture of the void check and sent it in. It said please wait while we review the picture this may take a few minutes. When it came back after a few minutes it said the check has been declined. They intentionally ruined my check and then refuse to cash it. Then they told me do not attempt to try to cash it again on their app. Feel free to try other financial institutions. Now they know dang well that I got Void written on the front of it, why are they telling me to try other institutions? It's two days before Christmas and that was Christmas present money. Now Christmas is ruined. I've been researching this happens quite a bit with INGO

  

  Business Response

  Date: 01/30/2025

  Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval. All attempts to contact the customer were not successful.
  

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cash app check issued by the state of Texas into my wisley account, and the ingo platform denied it, when I emailed customer service they can't tell me why I'm not allowed to use their service.

  

  Business Response

  Date: 01/30/2025

  Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval. All attempts to contact the customer were not successful.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cash a check and they accepted it and cashed the check but I did not receive my money. This is the 2nd time this has happened I will not be using ingo after I get my money. They are extremely shady

  

  Business Response

  Date: 12/31/2024

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ***** for years and have cashed a monthly check with them for as long as I've had the account. Today I log in to cash said monthly check and told my account was being closed as I am a risk! This not only effected my Venmo but my child support account as well due to both places being through ingo. This needs resolved immediately as I do not believe ******* or dollar general carry a risk on purchasing. To top this closure of my account off my child had a linked card that this is effecting.

  

  Business Response

  Date: 01/02/2025

  Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23rd I went to deposit a check into my venmo account via ingo check cashing option, and when I went to deposit the check it completed and told me to "void" the check. I then voided the check making the check no good anymore all for ingo to say they had closed my account. I have cashed numerous checks through them, and numerous checks from the same business that is issuing me the check. My concern is how are you going to have me void a check and then close my account causing me to be stuck with an uncashed voided check? if you want to close my account, please do so before I void my check.

  

  Business Response

  Date: 11/25/2024

   Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to express my frustration and anger regarding an ongoing issue with my account that has yet to be resolved. On October 3rd, I deposited $4,300 into my Venmo account, with the expectation that it would be available for instant transfer. However, despite the deposit, I never received the funds, and the transfer never went through. I have made multiple attempts to resolve this matter, yet no clear explanation has been *********** make matters worse, I recently learned that Ingo has flagged my account as a "risk" and that I now allegedly owe $618 for a check that was cashed on September 28th. This is completely absurd, as I have no recollection of any such check or authorization for the withdrawal. The fact that my legitimate deposit of $4,300 was mishandled, and now Im being presented with this additional charge, is both unacceptable and highly distressing.I demand an immediate resolution to the situation. I need my $4,300 deposit credited to my account without further delay, and I expect a thorough explanation for why this transaction was not processed as expected. Furthermore, I request that the charge for the check cashed on September 28th be reviewed and, if applicable, corrected, as it is not something I authorized.The lack of communication and clarity from your end is completely unprofessional, and I am now forced to escalate this matter unless it is resolved promptly. Please address this issue as soon as possible, and provide me with a clear explanation of how you plan to resolve both the missing deposit and the unsubstantiated charges.I look forward to your prompt response and immediate action.

  

  Business Response

  Date: 12/05/2024

   Ingo Money has investigated this consumer's account. We were unable to communicate with the consumer and advise the steps needed to resolve their issue. All attempts to contact the customer were not successful.

  
  

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to deposit a check into my ****** account on 11/11/24. After accepting my check, I was instructed to write 'VOID' across the check. After doing this, the company decided they were not going to be depositing the funds into my account. I spoke with a customer service *** who confirmed with me that the check was indeed accepted and she told me I would have to resubmit it to collect my funds. She informed me she would include in her notes that VOID is already written on the check. I attempted to resubmit the voided check several times and they denied it every time. I have since then attempted to have the check reissued by my check writer who told me they will not be reissuing the check because it was accepted by this institution!I have attempted to get in contact with customer service again via email, phone, and online chat, and they do not respond or pick up at all anymore. They essentially stole my check and now are not ***lying to me. I have no idea where to go from here.

  

  Business Response

  Date: 12/05/2024

   Ingo Money has investigated this consumer's account. We were unable to communicate with the consumer and advise the steps needed to resolve their issue.  All attempts to contact the customer were not successful.

  
  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cash a HUD check in my ****** account which uses Ingo after submitting it approved & voiding the check it was accepted but later reversed & I got on the phone customer support who walks me through instructions & told me to resubmit the check while on the phone with support the funds were released to my account after that though once I got a second check from HUD & attempted to cash it in the same account it denied me once I went to customer service again they said that I banned & got sent to collections cause I had to cash the check twice & that I owed them money & that I had committed fraud which wasnt true & was a lie when I went to the bank who issued the checks I got proof showing the first check was only cash once that the account had funds & that it was a legit check from the government & then I also cashed the 2nd check showing that I had no issues trying to cash the 2nd check from the same ************** showing that I got ************** of this I sent it to their collections agency in order to erase that debt cause it was fraudulent & that they were trying to make me pay them money that I did not owe even after I was able to get their fraudulent claims dismiss I have no longer been able to cash any checks in my account anymore cause they have me flagged & restricted which is not fair & clearly is some type of racial profiling cause they assume that someone who gets a check from HUD is black & therefore they also shouldnt be able to cash any checks cause its assumed I commit fraud cause Im not expected to have large quantities of money which is discrimination cause I have cashed checks larger than that amount that I received from the government which also doesnt make sense cause it was easy for them to verify that it was real & that I never cashed it twice They failed to do that because they didnt care & just wanted to restrict my account once once they realized that I was black & shouldn't have that type of money I was suspicious

  

  Business Response

  Date: 11/25/2024

  Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted.

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded Ingo to cash a check and have it deposited onto my pay card. After writing void on the check and Ingo processed the check, they then would not deposit it onto my card. I had to open a bank account to get a new debit card. Even after communicating via email I was having a new debit card mailed to me they closed my account and took the ********************** from the check and will not issue me my funds. The check was already cashed by them - how is this legal?

  

  Business Response

  Date: 11/01/2024

  Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.