Business Profile

Title Agent

Loanmax

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Complaints

This profile includes complaints for Loanmax's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

93 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is fraudulent I made payments totaling over $1400 for a $700 loan and still shows I owe over $600 after talking to them about my health and having Covid 3 times I need them to work with me a little they agreed Im making payments as agreed then they try to take my car is unbelievable
Business Response
Date: 04/06/2023
Thank you for notifying us of ********************' complaint. We appreciate this opportunity to respond.
The company operates in strict compliance with state and federal laws and has committed no wrongdoing. The terms, conditions, and cost of ********************' loan was fully explained to her by the company's personally and clearly disclosed in her loan documents in compliance with the Federal Truth and Lending Act. Based on the monthly income and expense information that ******************** disclosed on her application, the loan's scheduled payment was within her ability to repay. At no time did ******************** ever indicate that she did not understand the terms of her loan. A review of ********************' account reveals that she did not pay her loan off in full when due and instead elected to submit the minimum amounts needed to renew the contract for additional 30 day periods. Moreover, ******************** did not always submit the payments to renew her contract in a timely manner.
Notwithstanding the above, the company always tries to work with customer as opposed to repossessing a vehicle. Therefore, the company has agreed to settle ********************' account for a reduced amount. If ******************** would like to take advantage of this offer, she should call the LoanMax office where she obtained her loan at ************, by April 12, 2023.
Thank you for your assistance with this matter.
Customer Answer
Date: 04/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:03/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am diabetic and had my right big toe removed and loss sight in my right eye. This caused financial challenges for my family and me. I took out a loan for $1200 around August of 2021. I was informed this month (March 2023) that I owe $1400. The company said they would settle for $1400 which is more than I borrowed. I am sure that I have paid the amount borrowed plus interest, however I still owe $1400. I have been paying and only missed a few payments. This is so unfair! Please help!
Business Response
Date: 04/03/2023
Thank you for notifying us of ********************** complaint. We appreciate this opportunity to respond.
An investigation into the grievance proved the company committed no wrongdoing. The annual percentage rate and finance charge were fully disclosed to ****************** by the companys personnel, as well as on the loan documents in compliance with the Federal Truth in Lending Act. Based on the monthly income and expense information that ****************** entered on his application,the loans scheduled payment was within his ability to repay. At no time did ****************** indicate that he was confused or did not understand the terms of the loan. A review of ********************** account reveals that he has not submitted his payment as agreed. In fact, the last payment ****************** submitted was on Jun 21, 2022. Thereafter, ****************** had limited communication with the company. Nonetheless, the company is a customer focused lender and therefore, in a good faith effort to resolve this matter has agree to settle ********************** account for the reduced amount of $700. If ****************** is interested, he should contact the office where he obtained the loan at ************ by April 7, 2023.
Thank you again for your assistance with this matter.
Customer Answer
Date: 04/05/2023

Complaint: 19853374

I am rejecting this response because: I have been making payments. Loanmax stated that I haven't paid since June 2022. That is untrue. I made a payment of $234 in February 2023. I have also been communicating with the company. I am asking for Loanmax to settle for $350. I can bring it tomorrow 4/6/23. Please let me know if this is possible. I really would like to have this account settled and paid in full. Thanks for responding.

Sincerely,

*************************
Business Response
Date: 04/06/2023
Again, the company committed no wrongdoing. The terms, condition, and cost of the loan was fully explained to ******************* At no time did he indicate that he was confused or did not understand the terms of his loan. Furthermore, despite his contentions, the last payment he submitted was on June 21, 2022. Nonetheless, in a good faith effort to assist ******************, the company has agreed to settle his account for the reduced amount of $700 and if he would like, ****************** can pay that in two monthly payments of $350.00. Should he have any further questions, ****************** can contact the company's Assistant General Counsel, ******* at ************. Otherwise, he may contact the LoanMax office where he obtained his loan at ************ to take advantage of this offer.
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a previous title loan with Loan Max title loans located in *********** is ***** ************************* I paid off loan in January and they still have not sent me my tile or removed the lien on my title. I have been going back and fourth with things that they have been requesting for me to remove and deal with in ** i paid off tolls removed everything that was conflicting in them removing lien. I contacted ** and they informed me there is nothing restricting them from removing the lien they never heard of a company making me do things and they just simply needed to remove the lien I just need that lien removed so I can sell my vehicle it isnt even running at this point and Im having complications with the dmv in regards to this situation
Business Response
Date: 03/06/2023
An investigation proved the company committed no wrongdoing. *********** released its lien electronically, but the ******* *** rejected its attempts. After several hours on the telephone with the ******* ***, the *** removed the lien. *********** has contacted ************ and provided her with proof that the lien has been removed.
Customer Answer
Date: 03/06/2023

Complaint: 19539302

I am rejecting this response because: I have not received any email or form stating the lien was removed I verified with FLHSMV and they do not see the lien has been removed on there end and neither on mines. No proof was provided to customer in regards to lien removal

Sincerely,

*************************
Business Response
Date: 03/07/2023
Attached hereto, please find the verification that the lien has been released, which was sent to **************** email on file. The ******* DMV should have this information reflected on their records within 24 hours.
Customer Answer
Date: 03/07/2023

Complaint: 19539302

I am rejecting this response because:
Im currently at the tax collector office and they informed me they do not see the title in my name nor they see the lien has been removed per representative Loan Max would need to contact ***********, ******* and remove lien electronically form was not sufficient to receive title

Sincerely,

*************************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 3, 2022, or a day of two after I took out a loan for $2700.00. 25 days later I had to have an operation and I ended up on life support for 28 days. I had a tracheotomy for 2 1/2 months after and I could not talk. When I finally had the tube removed and I could talk I called the office and explained why I had not been in contact. I was called a liar and was talked down to like a piece of trash. I paid $2200.00 of the loan 2 days later. I was in the hospital for 6 months and was deemed disabled. I called and reported this to the office and again was called a liar and offered proof of what I had been through. I have called the corporate office several times to speak to an area manager to try and work out where I can pay the remainder of $2700.00 considering my situation. To date I have not received a call back. Im not sure why the corporate office tells me they dont handle issues with the title loans. I suffer from brain damage and paralysis on the right lower part of my body. Im on disability and cannot afford to pay the $4926 balance due to the minutes budget and needing my insurance and a roof over my head. Im scared to death Im going to be at a doctor *********** and Im going to come out and my car will be gone. I have no family and no way to get to my ***********s if they take my car. Considering what has happened to me, I pray that they are willing to help me. I have consulted an attorney and I realize there is no way to work around the contract. Since I did contact and pay when I could talk and was insulted and made to cry by being called a liar I would hope they would work with me. The behavior all the way around, from the store to the area manager is unacceptable.
Business Response
Date: 02/27/2023
The company is sorry to hear of ****************** hardship, however, an investigation into the complaint proved the company committed no wrongdoing and her statements are simply untrue. On March 1, 2022, ************** borrowed $2,733.00. The total cost of the loan was fully explained to her by the companys personnel and clearly disclosed on the loan documents in compliance with the Federal Truth and Lending Act. Based on the monthly income and expense information that ************** entered on her application, the loans scheduled monthly payments were within her ability to repay. At no time did ************** indicate that she was confused or did not understand the terms of her loan.
A review of Ms. ****** account reveals that on June 15, 2022, she submitted a payment online of $2,000.00 . Thereafter, ************** has had extremely limited communication with the company. Furthermore, despite ****************** contentions, the employees have always been courteous and polite towards her and certainly never called her a liar. Nonetheless, the company is a customer focused business and therefore, in a good faith effort to resolve her complaint, is willing to discuss a mutually beneficial settlement arrangement with her. However, ************** has not responded to the voicemail message left by the Area ************************* With that said, if ************** is interested in discussing a mutually beneficial settlement arrangement, she should contact ***** at ************** by March 7, 2023.
Thank you for your assistance with this matter, as well as the opportunity to respond.
Initial Complaint
Date:02/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I obtained a loan from LoanMax in *********** in May 2022. I defaulted and my vehicle was sold in July 2022 I am owed nearly $6000 from the sale of my vehicle and have been in contact with Select ******************** since August 2022. The phone numbers I have for Select ******************** seem to be disconnected. I do not understand why it is taking so long to issue me the refund I am owed. I need some resolution and my refund check immediately.
Business Response
Date: 02/15/2023
A check for the surplus has been mailed to ******************* Thank you for your assistance with this matter.
Customer Answer
Date: 02/15/2023

Complaint: 19396778

I am rejecting this response because: There is no detailed information and I have not received the check. Would you PLEASE tell me the date check was mailed and which address it was sent to?

Sincerely,

***********************
Business Response
Date: 02/22/2023
The check was mailed on February 13, 2023, to *********************************************************************, via **** Certified Mail, tracking number:70201810000195921721
Initial Complaint
Date:02/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** locations closed & never received payoff or my title. I paid this loan off in 2019 and since then the car has become inoperable. I have no money to fix but still need title for my records..I also filed Chapter 13 in 2020 and heard nothing from company. The vehicle is inoperable and will cost more to fix than its ********** simply trying to get an agreement to get this clear this up, even though the vehicle is done for.I tried to visit an office and didnt realize the **** location closed ** I have been living on and off in Georgia and dont currently drive. Pls send me my title and contact me for an updated address.
Business Response
Date: 02/13/2023
Thank you for notifying us of ****************** complaint. We appreciate this opportunity to respond.
An investigation proved the company committed no wrongdoing. On December 8, 2018, ************** borrowed $2015.00, using her 2011 ******* Sonata as collateral for the loan. Thereafter, ************** never submitted a payment. In November 2020, ************** filed for Chapter 13 Bankruptcy; however, she did not disclose to the Court that the vehicle was subject to a lien. Moreover, she never notified the company that she filed for bankruptcy. Regardless, her account is now pin Bankruptcy status and therefore, no activity is taking place on her account. However, should she want to discuss this matter further, she can contact *******, the Company's Assistant General Counsel at ************.
Thank you again for your assistance with this matter.
Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So my husband lost his job and we were not able to pay the loan back. We spoke to them several times which they told us the would hold the truck for so long.. Before that time would come they sold it in August 22, 2022. We just got a letter regarding this on 10/21/2022. It has been 12 weeks since it has been sold and when we called to see about the payment (because it was sold for almost $6*** more what we borrowed) we are just getting the run around. Nobody can help and right now we are in need of this money that is owed to us. We have called and called and today when we called they told us that the check has no even been cut. I am sorry but the sell was in *****, I borrowed the money in ***** so i should be able to deal with someone from here in *****... Instead i am dealing with someone from GA that doesn't know anything or cant even help... Wellshire is holding on to money owed to me and i consider that theft... I also dealt with someone from the accounting department and they were so rude and gave attitude and when i got nasty she was like don't need to get nasty but it is ok for you to get attitude and disrespect us.. She continued to say my husband was a liar and that he never called and dealt with her when i was in that call and they just keep giving you a bunch of Bull****!!!!!
Business Response
Date: 01/11/2023
An investigation proved the company committed no wrongdoing. A check has been mailed to **************** via certified US Mail.
Customer Answer
Date: 01/12/2023

Complaint: 18645936

I am rejecting this response because: They stated that they have sent me a check but i have not received anything. I want to know
when it was sent out date wise. When i receive the check then i will accept that but as right now they are still in the wrong doing.

Sincerely,

*********************
Business Response
Date: 01/18/2023
The check was mailed to ****************************** address on file last week.
Customer Answer
Date: 01/20/2023

Complaint: 18645936

I am rejecting this response because: i called them yesterday to verify that the check was sent out. They stated the check was sent out and gave me tracking number
when i went to enter the number that they gave me it was wrong. I called back and they stated that it was wrong on their end as well and they were going to look into it
because when it is entered it should be correct and for someone to do that was not good. I felt that it is another excuse and that they have not sent the check out. So until i get
the check i will not accept anything they say.

Sincerely,

*********************
Customer Answer
Date: 01/25/2023
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
As of today i have just received the check they owed me and i have deposited and waiting
for it to clear.
Regards,
*********************
Initial Complaint
Date:12/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE CAR PICKED UP: August 14th, 2022 (CAUSING ME TO LOSE MY JOB AND SOLE SOURCE OF INCOME)DATE CAR SOLD: October 10th, 2022 LOAN AMOUNT: Original Loan Amount $5, ****** PAYMENTS TOTAL: $8138.16 APR: 321% (THIS IS PREDATORY AND WILL BE REPORTED TO THE ***** AG)LOANMAX "MANAGER" IN *******: RUDE, UNPROFESSIONAL AND COMPLETELY USELESS AUCTION COMPANY: IAA (auction company) Insurance Auto Auctions: UNDERSOLD MY CAR TO CREATE A BALANCE THAT I WILL NOT BE PAYING AND WILL BE FILING A LAWSUIT TO DISPUTE. CONCLUSION: I AM CALLIING ON ANYONE DISENFRANCHISE BY ***** LOANSTAR TITLE AND LOANMAX TO JOIN ME IN A CLASS ACTION LAWSUIT AGAINST THEIR PREDATORY PRACTICES THAT HAVE RAMPANT IN *******, ***** AND BEYOND WITH NO EXPLANATIONS, NO INVESTIGATIONS AND PREDATORY PRACTICES FOR FAR TOO LONG. TAKING ADVANTAGE OF THE CITIZENS OF ***** WILL NO LONGER BE TOLERATED. FROM READING THE OTHER COMPLAINTS ON HERE, WE HAVE ALL BEEN FOOLED, DISENFRANCHISED AND STOLEN FROM BY ***** LOANSTAR TITLE AND LOANMAX.
Business Response
Date: 12/07/2022
Thank you for your notifying the company of ********************** complaint. We appreciate this opportunity to respond.

*********** operates in strict compliance with state and federal laws and has committed no wrongdoing. On July 23, 2021, ******************** borrowed $5,033.00. Thereafter, instead of paying her loan off in full when due, ******************** elected to refinance two times. A review of her payment histories reveals that ******************** has not submitted all of her payments as agreed. In fact, after her most recent refinance, which was on January 6, 2022, ******************** never submitted another payment. Moreover, she had extremely limited communication with the company. After exhausting all available means of working with ******************** on August 14, 2022,the company repossessed its collateral. Thereafter,on September 9, 2022, the company sold the vehicle in accordance with the law. After the vehicle was sold, the company mailed ******************** a Statement of Final Accounting. Although the sale of the vehicle left ********************** account with a deficiency balance, the company has no intention of collecting on that balance. With that said, the company considers ********************** account closed and will assume the same with regards to this matter unless you should need anything further for your files.

Thank you again for your assistance with this matter and the opportunity to respond.
Initial Complaint
Date:12/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a loan max title loan in June of 2021. I failed to make payments and had my vehicle repossessed in May of 2022. My vehicle was auctioned and sold for approximately $13,500 more than what I owed to Loan max. I was sent a letter to call their 800 number to claim my overage payment. I was told I had to wait 120 days for my check. Ridiculous but I had no choice. As of today I have waited MORE than 120 days and can not get a straight answer from loan max as to when I will receive my money. THEY received theirs, auction got theirs, tow company, impound lot etc have all been paid as I have contacted them all. I assume 120 days is punishment for inconveniencing loan max but after waiting patiently I now call twice a week and get the same response. I cant tell you when you will be paid, all I know is a payment has not been approved or released. I have letters stating the amount I would receive and the date that marked 120 days. I am contacting an attorney next.
Business Response
Date: 01/09/2023
An investigation proved the company committed no wrongdoing. A check for the amount of the surplus has been mailed to ***************
Initial Complaint
Date:11/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/28/22 I opened a loan for $850.00, Loan star was running a promotion for $500.00 off interest if paid off within the first month. I made two payments on 10/14/22, one for $650.00 and another for $100.00. On 10/27/22 I called in to Make my final payment of $100.00. I was then told that my total would be $214.52, And if I want to lower that payment to $110.00, I will need to refinance the loan. I should not have to refinance a loan with only $100.00 left on it. Long story short, they did not honor their own promotion and charged me interest. I paid the loan off within the month there should not be any interest. I have a copy of the check and all my receipts, which shows a much higher principle balance than what I borrowed. I currently have a loan open. I borrowed $1400.00. right your wrong and deduct $114.52 from that principle balance. I have tried to speak with the reps in the store and they refused to correct this. If I cannot get this resolved my next complaint will go to the **** IDK about you, but I don't think $114.52 is worth an FTC investigation.
Business Response
Date: 11/21/2022
Thank you for notifying us of ****************** complaint. An investigation proved the company committed no wrongdoing. Nonetheless, in a good faith effort to assist ******************, the company issued a credit to her current account. Thank you for your assistance with this matter.

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Loanmax is NOT a BBB Accredited Business.