Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consented to receive information from this company. After researching decided not interested. ******** is aggressive and when told not interested insisted I signed something saying I want this. Told again not interested. If he comes on my property again I will call police and have him removed. This company preys on seniors sending young scary men to their door. Bullies

  

  Business Response

  Date: 08/04/2023

  Good afternoon, we apologize for this experience and will investigate the matter further, delete your information from our database so you are not visited again, and will speak with this agent about his selling practices.  We take these concerns very seriously and will work to make sure other seniors don't have a similar experience.  Thank you for bringing this to our attention!

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a surprise visit by an agent ******************, he used catchy words and got me off guard when i answered yes that i had requested information..wanted to sell me expensive life insurance without me agreeing; took picture of my I.D., looked through my medications and asked me for my SS# thats when i stopped everything and he suddenly ran out my house leaving my door flung open.

  

  Business Response

  Date: 08/03/2023

  Good afternoon, we apologize for this experience and will investigate the matter further, delete your information from our database so you are not visited again, and will speak with this agent about his selling practices.  We take these concerns very seriously and will work to make sure other seniors don't have a similar experience.  Thank you for bringing this to our attention!

• Initial Complaint

  Date:07/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten about 10 calls today in regards to Senior Benefits from 10 different numbers.My number is on a DND Registry

  

  Business Response

  Date: 08/03/2023

  Good afternoon, we apologize for the experience you are having with these calls. These calls are not coming from our company.  Over the past few months, we have been alerted to a third party that has been using our name to make these calls.  We are working with law enforcement and our legal counsel to determine the identity of the party making these calls. However, given the ease in spoofing numbers, this has been difficult.  If the complainant is willing to provide additional information, such as the date and time of some the calls, what number was identified in the caller id for the caller and the number that was called, we can provide that to our investigative team.
  
  North American Senior Benefits, *** takes full compliance with the **** and related laws and regulations very seriously. We are working diligently to the extent we can to help stop these calls.

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want all of my information taken off and out of this companys possession. Agent couldnt give a straight answer. Agent shows up unannounced at the doorstep saying I mailed a letter back to them. That is completely false. I did not ask for their services and they are demanding to see my life insurance policy which is insane to show up on a doorstep as a complete stranger and ask for. Are you kidding me??? Take my name, number, everything off of your contact list and do not step foot back on this property.

  

  Business Response

  Date: 07/28/2023

  Thank you for making us aware of this matter, we will immediately remove your information from our database and you will not be contacted further! We apologize for the experience you had with that particular agent and will be investigating the matter further. 

• Initial Complaint

  Date:07/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This incident happened about a year ago. I had filled one of the postcards you all had sent me in the mail never suspecting what would happen next. A few days later, someone was knocking loudly on my door and when I asked who it was, a woman said she was from you all's company about the insurance. I opened the door and she kept asking if she could come in after I repeatedly told her no she couldn't. She was extremely pressuring me about the insurance and how I had called her but I know I never did. She started getting more upset by the minute and I really thought, even though I never felt threatened, that I was going to have to defend myself against this woman because she kept getting more and more aggressive about coming into my home. All I can say is, she'd better be very glad that she didn't hit me or anything because I know how to fight and will if I have to defend myself. She also better be glad she didn't come back because the police would've had to get involved eventually. Idk what you all's company employees are being told to do when they go to ppls homes but it's not morally right or decent how they've been conducting themselves and it needs to STOP ASAP! I'm sure I speak for a lot of other ppl when I say that too. ** for your time and attention to this issue.

  

  Business Response

  Date: 07/24/2023

  Good morning!  Thank you for bringing this matter to our attention.  We will fully investigate the matter.  Do you happen to know who the agent was who was at your door?  We will look into our records and see if we can determine who it was as well as delete all your information from our system so you are not contacted again.   Thank you again for letting us know about this.  Our seniors privacy and safety is important to us as well as your peace of mind.  

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07-19-23, a very aggressive female pounded and pounded on my front door until I answered it. She said she was from North American ********************** ans demanded to speak to my mother.I told her my mother was well aware of her spouse's visit (another agent, supposedly) a week earlier and would advise if she were interested. The agent continued to ask prying, personal questions and demanded to know if she lived there.The agent insisted that her printout (piece of paper with a barcode and phone number on it) gave her the right to visit as she pleased. I advised her that she could be denied, to which she stood around huffing and puffing and finally left.I notified the corporate office of their agent's behavior and that she was seconds away from being physically removed. Supposedly, my mother's name was removed from their database.

  

  Business Response

  Date: 07/20/2023

  We apologize you had this experience and you have been removed from our database.  If you can provide us with the name of the agent we will be able to further investigate and address this behavior with the agent.  Please feel free to email me at *************************** and I will handle it immediately.  Thank you for bringing this matter to our attention!

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agent came to my door today using a fraudulent excuse for being on my floor in the Apartment complex. He said he was here to see someone that was not a resident in this complex. Then, he kind of forced himself in my apartment trying to sell me insurance. I told him I was not interested. However, I had given him my birthday and my current insurance carrier. I became frightened after he left. Please stop all contact from this person. I am not interested.

  

  Business Response

  Date: 07/19/2023

  We apologize that you had this experience.  We will remove your information from any of our systems but will need the agents name or identifying information in order to specifically request that he not contact you further. Since your information was not a lead that we would have provided him, we cannot track down the agent without a name.  We would also like to prevent this agent from soliciting any person who did not request insurance information in the future so again, the name or identifying information would be greatly appreciated to help us with this.  Thank you for bringing this matter to our attention, we take these issues very seriously and will do everything we can to track down this agent and prevent further contact to your residence.   

  Customer Answer

  Date: 07/19/2023

  The agents name is *********************; email, *******************

  

  Business Response

  Date: 07/20/2023

  Thank you, I am contacting his manager right now and you will not be hearing from him again!  Thank you for letting us know about this and again, we apologize for the experience you had!

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an aggressive agent to come to my home 7-13-23 today He showed me my signature of a check that was issued to me 2 years ago 10-2021 He was very pushy, asking me different questions after I told him that I had to be leaving shortly, he continued with his questions about insurance and ******** I continued to let him know that I needed to be getting ready to leave shortly. Why did he have a check that was 2 years old, and why am I being targeted?I would like my information to be removed and that this agent do not come back to my property. He continued to talk and ask questions even after he was told not to

  

  Business Response

  Date: 07/14/2023

  I apologize that you had this experience.  We will immediately delete your information and contact the manager of the agent who pursued that old lead.  Thank you for bringing our attention to this matter!

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An aggressive agent showed up at my door begging to be let inside. He was hesitant to take no for an answer. I came and read all the complaints once he left and I do not want to be continually harassed. I am also about half the age of 50. Why am I being targeted? Remove all info of mine and do not come back to my property or I will contact the police.

  

  Business Response

  Date: 06/26/2023

  We sincerely apologize you had this experience!  We will investigate the agent involved and take action to prevent this type of behavior in the future and immediately remove your information from our database so you are not further contacted.  We have a data company that supplies the names and addresses which are supposed to be age based and it looks like they made a mistake in listing your address as one containing an individual of senior age so we will let them know as well.  Thank you for bringing this matter to our attention!

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times to reach the agent I'm dealing with via either phone or text. I'm always getting a voicemail which I leave a message with. If I even get a response, it's through a text saying she's on the phone with the insurance company and that she'll get right with me or she'll call me shortly. I never hear from her as I'm trying to give her the benefits of doubt and time. It's been almost a month now with promise of a reimbursement from the previous life insurance company that apparently were fraudulent with what I was told. I'm owed two months payment already from previous company and now as of the first of July, I not only will probably get charged again but additionally from your company. I have tried until I'm exhausted with attempting to have some resolution. This will be my last attempt to settle this with your company. Please make this right.

  

  Business Response

  Date: 06/23/2023

  Good afternoon!  I am so sorry you have been having this experience.  I would be happy to help you either by reaching your current agent or having one of our very experienced regional managers take over the case and help you find a resolution.  Can you email me the name of the agent you have been working with so I can get more details about the case?  I cannot access policy information without the carrier and the agent's name.  Please email us at *************************** and we will handle this asap.  Thank you!