Complaints

This profile includes complaints for Popeye's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Popeye's has 512 locations, listed below.

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  Popeye's

  400 Perimeter Center Ter NE STE 1000 Atlanta, GA 30346-1234

• 

  Popeye's

  1635 Pleasant Hill Rd Duluth, GA 30096-4619

• 

  Popeye's

  2691 Windy Hill Rd SE Marietta, GA 30067-8612

• 

  Popeye's

  159 Cobb Pkwy S Marietta, GA 30060-9208

• 

  Popeye's

  PO Box 725489 Atlanta, GA 31139-2489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed at the incorrect location and never picked up. I used my points and paid with my card for the order. I talked to ******* from your customer service who was rude and no help in retrieving my points.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Popeyes location in *********************************** always closes their lobby hours earlier than what their suppose to. For example I just went to the Popeyes in *********** at 7:30 PM. Their lobby was already locked, but its not supposed to close until 11 p.m. Also 3-4 of the workers were seated outside on the concrete smoking pot while there were 19 cars in the drive-through. We waited over 40 minutes for three chicken strips! And when I finally received my order, the chicken strips had no batter hardly on them and they were not even cooked all the way. The biscuit was completely burnt and the fries were stone cold. My whole order ended up getting thrown into the trashcan because the food was so repulsive. And I could not even go back into the store to ask for a refund because they wouldnt let me in because they had locked the doors and I was not gonna sit in the drive-through for another hour just to get my money back. This is a common problem at that location. I do not feel that it is OK that they are closing their lobby hours earlier than their supposed to just because they dont want to serve customers because their workers are too busy sitting in the parking lot getting high. I even approached a worker in the parking lot (who was smoking weed) and asked him why their lobby was closed this early and he literally looked at me and saidUhhh I really dont know. The manager working at the time is named ******.

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************************************. This location repeatedly has a 30+ minute wait for your chicken. There is no sign of management. The customer service is nonexistent. They always forget something in your bag and they are never apologetic about the inconvenience.On April 26, 2025 I placed an order that took 45 minutes within that 45 minutes one employee came out let me know they were still waiting on chicken. I went back in the line for an update with no Apology or concern of my time, she told me they were still waiting on chicken. Within these 45 minutes only two other cars were serviced. There wasnt manager in sight, I dont know who was in charge of food or customer service. when I finally received my order, I was missing the mash potatoes, my receipt and the food was cold. Incidences like this happen often, many people in the community share they say frustration this Popeyes needs to seriously seek management and employee training.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there I placed an online order and my card got charged! When I went to pick it up they stated that they were out of stock for the chicken I had purchased and asked me if I wanted something else I said no I wanted a refund they refused the refund and said I needed to contact customer service support! What kind of company takes your money and refuses to refund you for the mistake they made!

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered food through the app. When I arrived at the drive-thru I was informed that they didnt not have my food. When I asked for a refund she said no and to go through the app. The app doesnt allow for refunds

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today at 3:44 PM I was just at the Popeyes on 15th & chestnut st. ************ **. And was literally cursed at, called stupid,AND called a "racist white b***h". The manager was tall last with haor braided down her back, skinny, not white obviously and very rude. All over her inablility to let customers know that there was no line to order from. So I waited in the line as she watched me stand there for literally 13 mins before she finally said that the line wasn't open with a rude attitude at that. I am not happy AT ALL. And I will not let this go. They're will be some kind of resolution here. I'll make it my sole purpose until something is done and I am content with that result. I will go up the chain and keep going up until I get heard. This is not okay

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have visited this Popeyes location where I placed an order for pickup at a specified time, and upon arrival, the order was not ready. I requested my order to be ready at 6:15 PM. I arrived at 6:15 PM, went through the drive-thru, only to be told to come inside to pick up my order. I came inside and waited from 6:25 PM to 6:48 PM for an order that should have been ready at 6:15 PM. I asked to speak to the manager, but the manager did not answer my question and proceeded to assist the next customer. The customer service and food service at this location are very poor. They are disorganized and disrespectful. I refuse to purchase any more food from this location. This issue must be addressed immediately. The ******* community will not tolerate this poor attitude and service in our community.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Popeyes ***************************************************************** ************ I had a pick up order for the drive through that was placed on the app. April 12, 2025 Order number 82 Order placed at 5:47pm 2x 2 strawberry cream cheese pie $5.98 2 sandwiches + regular side $12.00 Ghost pepper chicken sandwich Ghost pepper chicken sandwich Regular red beans and rice 5 pc spicy tender large combo $19.29 5pc tenders - spicy Bayou buffalo sauce Large red beans and rice $3.00 Large mashed potatoes with Cajun gravy $3.00 Biscuit *************** 5pc spicy tender large combo $19.29 5pc tenders - spicy Sweet Heat sauce Bold bbq sauce Large red beans and rice $3.00 Large Cajun fries $3.00 Biscuit Large sweet tea Subtotal $56.56 Tax $4.67 Total $61.23 We showed up to the restaurant for pick up at 6:00pm. We were told the fryers were down and to cancel the order through the app. I attempted to do that and was met with errors as the app was telling me that cancellation of orders was not acceptable through the app. 6:35pm we asked for a refund from the restaurant. Was then told the fryers were fixed and we could wait for our order. We agreed. 7:00pm no order has come out yet. Other people have shown up, ordered, received their food and left. 7:30 still nothing so my husband walks in to see what is going on and the workers are busy helping other customers but have not even started on our order. He asked for them to cancel it and for a refund and was told they never got the order to begin with so we left. Popeyes still pulled the money from our bank account. We paid for a service and the service was not completed.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents both was traveling from the doctor , when they decide to stop at Popeyes to get something to eat before traveling 2 hours back to OBX. My mother discovered her food was not correct and my father went back to have it corrected.. Young lady at counter got really upset. She verbally assaulted my father and , proceeded to call the police to have him trespassed.She would not correct his food and did not give him a full refund. I look up the past complaints on this store and all says the same thing. I can not reach any manager or corporate level management.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered A handful of items from the store totaling to over $30 and didnt receive $18 worth of stuff i ordered. The quality of my food was unacceptable as well. I didnt receive butterfly shrimp rather the burnt fried pieces of breading no one wants. I didnt receive my large mac and cheese or any substitute and i was also missing my mashed potatoes and 6 piece boneless. This popeyes always has a problem and im tired of nothing being done their service is complete rubbish and i want this rectified.