Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/22 I purchased 3 cell phones... One was delivered and the other two did not receive I reported this to purching power customers service immediately. I was told they would resend me a replacement order. 2 weeks go by and I received nothing. I contacted customer service again and was told my order was canceled and someone would contact me. I then received a email stating my claim was canceled. I contacted the sender to ask why. She had already canceled the replacement order before speaking with me. When I finally spoke with the sender and explained I did not receive my merchandise. She stated she would get back to me. I never heard anything back. I have been paying Over $100 every two weeks for merchandise I never received. A investigation was never completed.

  

  Business Response

  Date: 11/21/2022

  We apologize for ********'s experience and thank her for allowing us the opportunity to review her concern further. We have been in communication with her to set expectations for an update of 2-3 business days to provide her a resolution.  At that time she will be contacted by phone and email with the update.

  

  Business Response

  Date: 11/26/2022

  We've been in communication with ******* in an effort to provide a final resolution. Detailed information was provided on November 23, 2022 regarding our decision.  With regards to the customer requesting replacement or refund the customer was advised ********************** is unable to replace or refund the items due to items were delivered to the address provided. The issue is resolved, and we sincerely apologize for the customer's experience.   

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13 I purchase a PlayStation five through Purchasing Power for $855 and they would take around $68 out of my check biweekly until it is paid off. I got a notification that the PlayStation was being shipped and it was supposed to be delivered on October 26. The carrier was *** at around 1:40 PM. I checked the tracking to see if I can check how many stops was remaining and it said it was delivered at 1:26 to the lockers in my complex. There was no locker code, sent to me via the app or a text message for the ************** lockers. I reached out to Purchasing Power and let them know that no package was delivered. I have my sister go look in the complex and see if the delivery driver with *** was still in the complex and he was that I have some purchasing power all of the documentation letting them know I did not get a delivery on October ************************************************************************************************************** Purchasing Power continues to ask for the same documentation that I have already sent them From the partial lockers that there was no delivery. My last delivery was on October 21 and that was via US PS processing power is refusing to give me any type of resolution. At this point I do not even want to continue and do business with them. I do not even want to get a replacement because this is completely unacceptable. I tried to file a claim with *** And they said that I needed to contact the shipper because they were unable to assist. I went over to ***. They have refused to even file a claim because they say again I purchased it with a third-party and I will have to contact them. I have went above and beyond trying to get it resolved. It is going on three weeks almost 4 and I still have yet to get a resolution and I keep sending them over all of the same documentation showing them that I do not have a delivery for October 26 and they keep axing for the same thing

  

  Business Response

  Date: 11/15/2022

  We've been in communication with the customer, and the issue has been resolved. The credit has posted to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi ...either you guys messed something up or *** did...because i got my first camera and liked it so much ...that i ordered another with a 60..00 set of 3d glasses....the 1st one came on oct.14....with all the alerts from you guys and *** "delivered" message...as for the 2nd one(the missing one)...i got 1 email from you guys saying "your item was shipped"....then no other emails, nothing...no camera...no *** alerts...(dang sure didnt sign anything from ***) I heard nothing from you guys ...IT NEVER CAME...no "out for delivery" messages from ***...as for leaving it outside...no ,my house is uncluttered outside...it was never delivered...and you guys want me to pay for it ?!!...im colledge educated and i dont play games with things that i order,and i dont steal things,i buy them....sometimes i get defective products and never return them because its a hassle...ive worked at the hospital for 15years,ive bought approx.$80,000 of high end items and only never recieved one item(a ***** backpack sprayer)wouldnt common sense tell you if i was into stealing your products i would have said i didnt get my $2200.00 projector, or one of the many other expensive items ive bought throughout the years....i love purchasing power i tell every new hire about you guys and how wonderful your service is, but now i have a bad taste in my mouth and im not paying for something you guys never delivered...i have a porsche,2 mercedes,and an acura in my driveway ALL delivery services know me and trust me. Furthermore whos job is it to investigate these matters...i was told you guys would call me in 5 to 7 days...i waited 11days ,good thing i checkrd my email,but to hear "hey the items were delivered,you got them" really irks me...no investigation at all or you would have seen my ring doorbell footage of that day.....i told you i had as evidence...we live on a circle dead end...not only no *** truck appeared on that day at ANY time...NO other delivery trucks were on my continuous footage.

  

  Business Response

  Date: 11/11/2022

  We've initiated contact with ****** via phone and email and have provided our direct contact information and availability.  We requested to allow us 3-5 business days to review and research his concern and provide an update.  At that time we will contact him at the phone number and email listed to provide the final resolution.  We welcomed the customer to contact us on the number and or email provided in the interim with any questions or concerns. 

• Initial Complaint

  Date:11/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* Galaxy S22 Ultra on 10/19/2022. Order number: ******** The email that I used is *************************** I did order a otter phone case also, I received that.The phone was shipped and an envelope arrived at my apartment building. The manager signed for the envelope not knowing what it was. I did let her know that it was a phone and she stated the envelope was to light to be a phone. When I got home that night, I looked at the envelope and noticed that it had been sliced open and whatever was in there was not in there.Now Purchasing Power is tell "sorry your loss because someone signed for it" but I have questions.Why would they ship a phone that I was being charged $1,761.90 for in an envelope? I know that there is no way that a phone and charger and instruction manual could have fit in that envelope. Was the envelope slit open at the processing place or did the shipping company slit it open. Don't phones usually ship in boxes with padding of some type?I did try and talk to people at purchasing Power and this is the response I got back ?"Thank you for providing information for us to investigate your delivery experience. After further review, we have determined that the item delivered to the address on file successfully by the carrier and is not eligible for a return credit/replacement Hopefully, you have been able to retrieve your item. If youre still unable to locate your package, please try the following: Look around your delivery area such as a garage or leasing office for your package. Check with other members in your home or neighbors to see if someone accepted or located your package on your behalf. Check your mailbox area or wherever else you receive mail due to some packages travel through multiple carriers"I live in a secure building with cameras all over the place. If any of my neighbors had messed with the package it would be on camera.

  

  Business Response

  Date: 11/11/2022

  We've been in communication with ******, and the issue has been resolved. The credit will post to her account as requested. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 11/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the speed in which this matter has been handled.  I will be doing business with Purchasing Power again.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:11/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Playstation 5 w/controller from them for nearly $1000. Already felt like I was getting ripped off, but I liked the idea of paying in increments from my paycheck. But immediately after I placed the order I realized it auto-populated my old shipping address which I have long since moved from. Minutes after I placed the order and saw the mistake I called to correct the address issue and have it updated to my current address. The start of the nightmare begins. The first agent assures me that they went ahead and updated my address and it should ship to me. That's a relief. Then once it finishes processing it STILL says it is still shipping to my old address. I call back, to an unsympathetic agent who basically said whelp too bad once it's processed its out of our hands. So I waited for weeks for shipping information to become available so I can intercept the delivery and have it rerouted to my new address. The shipper didn't allow for any changes or holds to be placed and it was already out for delivery. So now I am staring at a picture of my new console sitting on the porch of my old address. Nobody wants to take responsibility or help me figure out a solution. Even though I've been more than proactive in trying to fix the matter. I feel straight up scammed and treated like garbage by Purchasing Power. Human errors like this happen all the time but your ordering process can't account for changes or cancelations even within minutes of the order being placed? Such predatory business practices. So yeah guess I'll be stuck paying for a console I never received even after trying everything within my power as a consumer to get this resolved. The images attached show that I called to try to correct the incorrect order the very same day I placed the order and spoke ******************* who assured me all was well and it would make it to me without issue. Total scam.

  

  Business Response

  Date: 11/08/2022

  We have been in contact with *********  We apologized for his experience and requested he allow 3-5 business days for us to provide an update regarding his request and he agreed. We will be contacting **** within this timeframe with an update.

  Customer Answer

  Date: 11/10/2022

  Spoke with someone named ***** who assured me she is working on helping me resolve this matter. I've provided her all the details already and at this point I'm so fatigued from trying to figure this out on my end. **** keeps redirecting my package back to the incorrect address even after providing them as well as ***** with my correct information. Just waiting for some sort of update regarding what the next steps are. I work very long shifts as a health care worker and ever since I've made this purchase I've had nothing but stress trying to sort this out when I could have been enjoying my time off work and relaxing. Would like to resolve this ASAP and get past this stressful experience. 

  

  Business Response

  Date: 11/22/2022

  We have been unable to reach **** through phone and email.  We have assisted him to the best of our ability without contact. The credit has posted to the account. A final resolution was provided via email including specific next steps; a direct contact number; email address, and availability for additional assistance.  The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. We truly appreciate the opportunity to make things right.  

• Initial Complaint

  Date:11/04/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ************* job, I ordered a laptop through Purchase Power which is part of DC 37 union. You can buy products through payroll deduction. What purchase power failed to let customers know is that they have a contract with the *** ***************************. *** *************************** is if you have a life Insurance policy through your job, all payments go through the *** Insurance Program. I was contacted by the *** Insurance Program that Purchase Power had failed to start payroll deductions, which interfered with my payments for my life insurance; having me to be backed up on my life insurance payments.I have contacted Purchase Power on numerous occasions, only reaching customer service and was told that someone would get back to me, as of November I owe over $300.00 to Purchase Power because of their failure to start the payroll deductions. If I had known that my life insurance payments were going to be attached with purchase power through employee payroll deduction, I would have never made the purchase. This is very deceptive practice because it causes city employees to have a large payroll deduction practically leaving employees no money to pay bills.

  

  Business Response

  Date: 11/04/2022

  We are actively working to provide the appropriate resolution for *******'s complaint.  We've reached out to him via phone and email and provided our direct contact information with availability to discuss the concern and set expectations moving forward.  It was requested that he allow us 3-5 business days for an update. We truly appreciate the opportunity to look further into this matter and provide a resolution.

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18357408
  
  I am rejecting this response because: Purchase Power delayed my payments by 2 pay cycles. Because both Purchase Power and VIP Insurance come out together from Payroll deduction this messes up payroll deduction for my Life Insurance 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 11/18/2022

  We've been in communication with ***************  We went over the additional questions he had surrounding the deductions process and confirmed he's satisfied with the information provided.  This matter has been resolved. We thank him for allowing us the opportunity to further assist. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 11/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send a request for a refund but I'm getting the run around

  

  Business Response

  Date: 11/04/2022

  We've reached out to Santresa via phone and email to provide the resolution.  She was advised in the email her refund has been honored as requested and when to expect to receive the funds via check by mail. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, I noticed from ** Purchase Power via email that I have a bill overdue for a computer & other item I never ordered or received. Please note the following: I never signed anything confirming the receipt nor did one of my neighbors accept anything from my location on my behalf from ***** or **** if any. All my personal mail has been forwarded to my ***************************************** for the last 2-3 years current. I have been trying to contact and inform ** Purchase power representatives for the last two weeks, only to be ignored and put on hold. I have thoroughly read an email last week informing me of no payments received and forced collections upon me will initiate. I have excellent credit and this unauthorized transaction accepted by ** Purchase Power has caused stress and a major interruption in my credit history due to not verifying this transaction. I tried filing a police report, but they have no documentation for the item being at my home. In addition, I no longer work for the ***********, since December 2021.

  

  Business Response

  Date: 10/25/2022

  We have begun making attempts to communicate with ****** and confirm a good time to reach him to gather additional information and to set expectations moving forward. He has been provided a direct email, phone number, and availability to contact us directly. We will continue to make additional contact attempts to assist over the coming days to reach him to further assist. 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that upon resolution that BBB be notified of the results if satisfactory to me or not.

  I am requesting that the company correspond with me via email only thru the email provided, I no longer trust the ********************** *********** ha reached out to me via that email and I prefer the one provided

  to protect my privacy. That old email is null and void to me. I ask my wishes be accepted going forward.

  Please note, to the company I need ID's, signatures and copies of all tracking and signatures who accepted this product on my behalf without my knowledge.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT KING SIZE ***************** BEAR CREEK BED, HAD ONLY 2 MONTHS, AND THE WOOD IS BROKEN THAT YOU LAY THE MATTRESS ON, THEY TAKE MONEY OUT MY ACCOUNT EVERY TWO WEEKS, A REP FOR THEIR COMPANY TOLD ME THERE'S NOTHING THEY CAN DO. SO I HAVE A BED THAT IS BROKEN AND THEY STILL TAKE MONEY OUT MY CHECKING ACCOUNT, THAT IS NOT RIGHT, I NEED A NEW BED OR A REFUND. THEY NEED TO FIX THEIR BEDS BETTER THE WOOD SHOULD NOT BEEN FALLING APART, I WILL NOT BE GETTING ANYTHING FROM THEM ANYMORE, PLEASE BEWARE OF THIS COMPANY, IF YOU HAVE GOTTEN ANTHING FROM THEM AND IT BREAKS IN A WEEK, A MONTH OR SO, THEY WILL KEEP TAKING MONEY OUT YOUR CHECKING ACCOUNT ON SOMETHING THAT YOU DO NOT OWN ANYMORE.

  

  Business Response

  Date: 10/21/2022

  We are attempting to reach Layna both by phone and email.  We will make additional attempts to reach her to assist within the coming days. Layna was provided our direct contact information and availability to reach us directly as well.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Apple Watches. I purchased the wrong one the first time which was a series 7 so when I realized it, I called them immediately but they couldnt cancel it. They recommended getting the correct one and sending back the wrong one. I sent back the 7 but accidentally with the series 8s tracking return label. I called immediately and rep ensured it was okay. But now, I needed to return the series 8 because it was wrong color. So the rep sent me a label to return the series 8. He said it would be the series 7s tracking return label. Well come to find out that he sent me the same tracking return label for the series 8. Ive been calling for several weeks. I emailed proof of the receipt where it was sent from **** A rep said she escalated and it will be back in my account for 3-5 days and its been past that. I am still paying for both of them. I have been a loyal customer and made several ********************** with this company. I will not be doing any business going forward, especially if they cant credit me back for a product I dont have.

  

  Business Response

  Date: 10/21/2022

  We've been in communication with *******, and the issue has been resolved. The credit has posted to the account. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.