Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* 1/4 ct TW Bridal Set Ring Silver for $330.00 in July of 2022 from Purchasing Power, the ring was too big. When i contacted customer service the agent never sent me the return label. The ring then started to turn black a couple weeks later. I reached to customer service was given the run around then ************************ me the return label *************************** <**********************************>Thu, Sep 1, 9:50 AM to me Good morning,I hope this email finds you well. This is in regards to the Delamore 1/4 CT Diamond TW Bridal Set Ring Silver, Size 9 reported it turned black. Warranty claim was started with manufacturer and they requested to have item returned to them for repair, please find below link to print the label, once fixed they send it back to you and it may take between 10 to 15 business days. I send the ring back and around Sep 21, the new ring is left outside almost like clock work with in 14 days the ring is black, I reached out purchase power and got the run around. I received another email from ********* that has only made my experience that much worst . she did not address my concerns, sent me a generic email and even after sending photos over 10 days ago nothing. I am beyond disappointed by the sub par service i have received-On Sat, Oct 8, 2022 at 9:49 AM ******************* <*************************> wrote:The ring is black again I want a refund for 350 this is unacceptable On Tue, Oct 4, 2022 at 12:27 PM *************************** <**********************************> wrote:Good afternoon,I got notification yesterday you were trying to get updates about the ring sent for repair to manufacturer. I asked ****** about it but they said that they had already sent the item back to you, it was under tracking number 1Z8R9V140320596192 and *** shows this was delivered on September 21st. You would have to file a claim with *** for the package.

  

  Business Response

  Date: 10/21/2022

  We've been in contact with ******. As discussed we've sent her an email to forward us additional details needed to research and provide and update/resolution.  Once received we requested ****** allow 3-5 business days for an update and she agreed. We will follow up with her at that time with the outcome.

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** at Purchasing Power resolved my concerns in a timely manner and was beyond professional. As I explained to her my issue wasn't  with Purchasing Power but the product in general. I appreciate all that ***** has done for me. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18237296
  
  I am rejecting this response because:I am not happy- you closed my complaint as duplicate however this a new complaint. After coming to an agreement based on my previous complaint, I was told to send the ring in and be credited. I did that and instead of giving me a refund they sent me a third ring that i will not be opening so no this complaint is not a duplicate, 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/24/2022

  We have initiated communication with ****** by phone and email and requested to allow 3-5 business days for an update. We will follow up with her at that time with the outcome.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new watch for my son's birthday Order number: ******** on October 8, 2022 once the package arrived the watch was out of its original box and in secondary wrapping which makes this watch used and that's not what I paid for, I don't like to be ripped off especially for an expensive watch, also the back of the watch had scratches as if it was worn before. I'm definitely not satisfied with this order or the company to attempting to rip me off

  

  Business Response

  Date: 10/21/2022

  We are attempting to reach ****** both by phone and email.  We will make additional attempts to reach him to assist within the coming days. ****** was provided our direct contact information and availability to reach us directly as well.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing power has been taking too much money from my pay check. Bi weekly. I called and was told the problem will be whither 5 days. Awaiting on a response still.

  

  Business Response

  Date: 10/17/2022

  We spoke with ************************* today regarding her concern.  She let us know that she will provide documentation related to her requests no later 10.17.  We advised her account will be researched upon receipt of her documentation.  The turnaround time for this research can take 3-5 business days and she will be provided an update within that timeframe.  We provided a direct email address to send her documentation and a phone number should she have any additional questions.

• Initial Complaint

  Date:10/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th 2022 I ordered a TV and the order was canceled on their end. I have called multiple times about credit back on my account and assured i would receive,it's been 6weeks and nothing Mean while I'm still getting charged every week for the item they canceled . It's unfair this is the second time they refused to issue me credit and I'm stuck paying for items which were lost in the mail never delivered to me on Nov 2021 I been paying every week out my pay check and I never received that item either. My claim was denied which is unfair,I was a loyal customer I will never buy from them again!

  

  Business Response

  Date: 10/05/2022

  We are reviewing the customers issue and will follow up with her directly with a resolution within 3-5 business days. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: July 2022 I purchase a Gel Mattress with Adjustable Frame, the mattress arrived but after investigating the frame was damaged in transit and was not deliverable. I called PP to explained and they confirmed with the shipping company. I was asked to email photos of what actually arrived, I thought was unnecessary because the shipping company confirmed I did not receive it. After multiple attempts to either get a replacement the frame or adjust the price, I still do not have what I purchased and the payments for both items are being deducted from my paycheck every two weeks. Two weeks ago I finally opened the mattress and placed it on my floor so that I can rest properly as I was sleeping on the couch. I really would like a replacement as I suffer from chronic back pain, the reason for the bed type and adjustable frame. I am also open to adjusting the price as they both were under a single purchase, purchased as a set together.

  

  Business Response

  Date: 10/05/2022

  We are researching this issue and will follow up with the customer directly within 3-5 business days to provide an update for a resolution in this matter. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I'd also like to mention, I spoke with a representative on 10/1/22 who also stated it would be 3-5 days before the next step is taken, the replacement was ordered Saturday and I'm awaiting an order number and delivery info. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I purchased items at different times of the year from this company also put down deposits that should of been refunded or added to the total of my purchase. I've talked to corporate about this issue at the beginning of 2022 at the time I thought the situation was fixed turns out it wasn't. Upon checking to see my balance as of today it's show that I will be getting charged for over the 12 month contract that I signed. I called there customer service in 2021 and *********************************************************** to resolution team; after talking to the customer service rep today he stated it was never submitted. It would take 5 to 6 days which I've have been told before by their reps. ** of today I will be trying to find a way to start a class action lawsuit against this company. I'm sure I'm not the first person being charged over the 12 month period for something. I'm also sure this is not the first time it's happened to me and others since we've been dealing with this company. I have ever check statement needed and also screenshots from their websites showing how they have overcharged me for these items. Get ready to anyone reading this and is able to reply we need to get together and file a class action lawsuits against company's like them.

  

  Business Response

  Date: 10/03/2022

  We are reviewing the customers account and will reach out to the customer directly within 3-5 business days with an update. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business.
  

  Customer Answer

  Date: 10/10/2022

  Currently still waiting on a call from business been past the days in the above message. Also account still not updated still being over charged. 

  

  Business Response

  Date: 10/12/2022

  Attempted to reach the customer on ***** and was able to reach and speak to her on 10.12.  Advised customer we are having her account reviewed in order to provide response to her questions regarding the allocation of payments to the open orders on her account.  The customer agreed to allow 3-5 business days for an update.  We advised she will be contacted by phone within that time frame.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from Purchasing Power In August 2022-it arrived September 13,2022. The first issue is that the bed i ordered offered free assembly as an upgrade on the bed, i called the day before delivery to confirm it was set up, i was told from Purchasing power it was not an Promo! i saved the screenshot and advised them it in fact was after going back in forth I said well where do they deliver he said in the first room of the house or the "threshold" I said fine- day of delivery the driver/carrier did not call or text and i got an alert on my camera as he pulled off, he left my boxes each weighing (80 lbs x 4 boxes and 1 box of 136lbs) on the curb on a pallet! i called them back and told them to come get the items because they did not deliver to the door and i cant move the items, he placed me on line with a supervisor named ********** who said he would credit my account $250 for inconvenience if i didnt return i agreed if I could see it on my account within 24 hrs to be within my return timeframe. I called the next day and email as supervisor told me to and they saw nothing, ironic!? spoke with another supervisor who said she can only get approval for the $180 delivery fee but will add it now, called back next day still same thing. Promises and no actions. called today 09/22 to see where credit is and was told they are in process of approving credit for $91 which is half of total delivery fee! told them that is not what I agreed to and I was told that well you are outside of your return timeframe so it seems like they stalled so I couldn't return or they wouldn't accept it. I had to pay my neighbor and friend money to move the boxes outside of my driveway that they left blocking entire driveway and left a pallet with ***** nails in it as well, as it rained so wooden bed wouldn't get ruined. I want a full refund of the entire delivery fee or I will be suing this company for what they promised me initially.

  

  Business Response

  Date: 09/23/2022

  We are reviewing the customers issue and will contact her directly to follow up with an update by Tuesday 9/27. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 iPhones from them on Aug.8th,2022. 1 was lost from **** Its now been over a month and I still havent got a credit from them like I was told and their still taking money from me for a product I dont have.

  

  Business Response

  Date: 09/20/2022

  We've been in communication with the customer, and the issue is being reviewed. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with purchase power and submitted a automatic debit for my account and they was taking out regularly and stopped for over several months without a single debit and now without any notification they debit a large amount without any knowledge of this large payment they take out of my account without my permission. I feel that purchase power breached there contract by not following through with the payment process and they cant just take out money of any amount without the customer knowing about this in which know my accident severely in the negative because I had no knowledge of this transaction until it was already too late! This company has been absolutely rude to me with customer service especially with the younger generation of lazy workers dont know you can not just take money when they want without the customer knowledge or consent! I want my money back because they breached contract!

  

  Business Response

  Date: 09/19/2022

  Refer  this complaint to Purchasing Power, LLC  ID# ******** ************************** Would you also review my account history, I have never had a complaint against my company, they were all against the firm in ******* **.

   

  ********************

  Purchasing Power

  ************

  

  Business Response

  Date: 09/21/2022

  We  are currently researching this deduction issue. We will contact the customer to provide an update by Monday 9/26/22.The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 09/26/2022

  Hello again, yet again they took another $150 out of my account and thats my grocery money they took Im a single father of three daughters and that was my food money. They had no right taking that amount of money from my account. Im total they have taken $300 in 7 days without my permission and I didnt sign anything to say I would pay this much! Im curious what my options are to take action? I want a full refund of what I paid for these products and Im willing to return the items to get my money back! I dont think this is right considering they never told me they was taking that kind of money! My payment was only $28.26 a week drafted from my account, they stopped taking pay in July then start back last week taken all that money but thats not fair they didnt keep there word taken the money from account and then they just take large amounts without the customers permission thats fraud! I want something done about this or my full refund thank you

  

  Business Response

  Date: 10/03/2022

  The customer has been advised by our refund department to please add his banking information to his account in order to process this refund. We also have escalated this issue to our accounting team to correct this billing issue. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18039202
  
  I am rejecting this response because:
  The company still took my money from my account without notifying me which was over $300 putting my account in the negative and I didnt have food for almost two weeks because of this and they did nothing but confirm my bank info on the phone this company is lying they didnt do anything to make the customer happy at all Im still without money and Im not giving this company another dollar until I get my money back period. They told me they was going to refund my money and they havent they lied to me and this is very poor customer service Im ready to take legal action against this company per lawyer or attorney!!! Please help me with this company they are thieves 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/05/2022

  We've been in communication with the customer, and the issue has been resolved. A refund was approved and issued to the customer. The customer was advised of the **** business days for processing the check. The reported service failures will be addressed, as going forward, we do not want another situation like this to occur. We apologize for the customer's experience and thank him for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate his business. 

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you and god bless!! 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing Power will not refund my lost package. After not receiving the items I ordered fr PP they still continually deducting money from my paycheck. I file a claim with *** and the claim is already approved but they will not work with *** to get my refund. PP says that on the tracking number its says delivered so they said I am still responsible for paying it. *** did an investigation and they approved that my claim is lost in transit and they send a refund form to the sender but they refuse to provide/share information to ***. I need help how to resolve this matter. *** claim is approved claim that I filed but *** says that sender should be the one contacting them. PP uses ****** Micro to ship my order to me so *** sent the paper works to ****** Micro but ****** Micro says PP should be the one contacting them. I am lost as I dunno what to do. Please any advice or any help. I am stuck with automatic bills that being taken out on my bi weekly paycheck. I dont think its right that they wont refund me when claim is approved. Why *** will not deal with me straight when I am the one that filed the claim? Why ****** Micro not returning the form for refund? And why PP will not refund me with approved claims. I am begging anyone for help please

  

  Business Response

  Date: 09/20/2022

  We've been in communication with the customer, and advised we will follow up with her by 9/26. We apologize for the customer's experience and thank her for allowing us the opportunity to make things right. The customer is highly valued, and we appreciate her business. 

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18039006
  
  I am rejecting this response because: They never contacted me at all they are lying big time no one trying to solve thus matter!
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/23/2022

  This issue has been reviewed for a second time by our risk team and the claim has been denied. We do not honor *** claims and are unable to make an exception at this time. We apologize for the customer's experience and thank her for allowing us the opportunity to assist.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18039006
  
  I am rejecting this response because: how can they denied the claim when *** is already approved the claim and ready to send them the refund all they needed to do is fill up the form attached (*** forwarded that form to me) so it's means *** is gonna get away with loosing my packages and they don't care? *** are doing their part why Purchasing Power not? is it because they will get paid anyway because they automatically deducting it on my pay check? will I be able to stop this deduction their taking every 2x a month? and if I do so for sure they will put my account in bad situation that I am not paying. Or can they just call *** and provided all the information that *** needed and tell them to refund me directly if they don't want to deal with it but doing absolutely nothing and just denied my claim is not right. I am not gonna pay anything if I don't have the item.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************

  

  Business Response

  Date: 10/01/2022

  We are conducting a review of the customers complaint in accordance with our policies and will contact the customer within 2 business days to further discuss the final resolution.