Complaints
Customer Complaints Summary
- 568 total complaints in the last 3 years.
- 206 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order on Jan 14 order was never received when . Company refuses to refund me or replace items *************** multiple times no one ever returns calls or resolve issues
Business Response
Date: 02/03/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 02/04/2025
Complaint: 22869360
I am rejecting this response because: Ive contacted this company numerous of times.Not once did anyone contact me yet the email you sent in no regards addressed the issue at hand .I need my items or a refund and neither of those have been done.Ive even contacted *** to look into the matter .Every time I contact Power Purchase they tell me know supervisors are available you refund and resend has been denied and they promise a call back and I havent received one yet
Sincerely,
******* ******Business Response
Date: 02/12/2025
Hi *******,
I appreciate your follow up to the email sent on 2/3/25. We have investigated this inquiry thoroughly and cannot overturn the decision. The order is no longer eligible for credit, refund, or replacement. We confirmed that all items were delivered to the correct address at the front door through *** proof of delivery (POD).
If youre still unable to locate your package, please try the following:??????????????????????????????
??????????? Look around your delivery area such as a garage or leasing office for your package.
??????????? Check with other members in your home or neighbors to see if someone accepted or located your package on your behalf.
We at Purchasing Power believe in empowering our customer to ensure their packages are secure upon delivery. Please keep in mind that *** does offer access points to have your items sent to for your pickup. If you have any evidence supporting your claim, such as photos or videos of the items not being delivered, please attach and send it directly to the email from the corporate specialist.
We apologize for any inconvenience this may cause you.
Best regards,Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned items on Monday January 13th, tracking number **** THEY have confirmed received order. I was advised I will receive my refund on January 23rd, I have not. I have been calling and each time I call, I'm advised a ticket will be submittedBusiness Response
Date: 01/31/2025
Hi Cieara,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCInitial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a couch on 12/11/24 @ 10:11am. At 1:24pm on 12/11/24, I received an email saying the order had been processed. Along with the message below. I did not get any calls or receive any updates. I went online to chat on 12/28/24, the *** stated the order would be updated on 1/31/25. I was told 2-4 weeks and that was more than the time frame. He did not have any info as to why it was going to be late. I asked him to give me the company I asked for a supervisor to call me. Devon ************ called & left a voicemail stating "the estimated ship date is 1/31/25 and he knows it is taking a very long time to get shipped. Based on the *************** of the product the window they will update when they can. He stated if I wanted to cancel the order I would have to pay the shipping fee $299. He also said the purchasing power policy mentioned clearly it will take 14 days to ship & the 14th business day is 1/1/25 so call back on 1/2/25." I waited & called back on 1/14/25. I asked the *** to look back at the notes, from *****. He stated "there were still no ************** couldnt contact the vendor or give me info because they have to protect the vendor." I asked for a supervisor to call me. Again another supervisor called me w/ the same message. Said the same thing, no updates 1/31/25. No one has apologized, no one has tried to get any info from the vendor, no one has tried to help me. Poor customer service & unprofessional. Today makes 6 weeks. I have not got a call from the vendor regarding setting up a ship date and purchasing power cant seem to help. Their only solution is for me to cancel & pay $299 for shipping when apparently the item has not even been shipped. Im confused as to why I would be paying shipping fee. Your order ******** has been processed and will be shipping soon. Please be sure to check your email for all information concerning the shipment of your item(s). You can also check the status of your shipment on your My Account page.Business Response
Date: 01/31/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 02/01/2025
Complaint: 22851317
I am rejecting this response because:
Sincerely,
******* ******-******Business Response
Date: 02/03/2025
Hi *******,
Thank you for your time and patience as we resolved your issue. Your order has been expedited as of 1/31/25 with an update to your service level. A corporate specialist has reached out to you directly. If you have any additional questions or concerns, please respond directly to the email. We look forward to serving you in the future. Sincerely, Purchasing Power, LLC.
Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I place the order for a ring and necklace for my husband 12/15/24. Christmas we open it the item is not the size or description as online. I go to the site and place a return request 12/25/24. I ship the item and both arrives in ** 12/30/24. The necklace was credited 1/4/25. I called in to see why the ring was not credited and the young lady said it could take up to 1 week. I have called every week. Finally 1/15/25 the young lady creates a ticket. I call 1/22/25 to follow up and was told it hasnt been 5 days. So I call back 1/23/24. The gentleman researching says it hasnt met the threshold for a refund. The site says within 8 days of receiving from **** It has been 24 days. The crazy part is if I was not due a refund they would have immediately sent that email. So the gentleman says it will be refunded within the next 3-5 days. Im not waiting. They have lied repeatedly so Im not waiting another 3-5 days.Business Response
Date: 01/29/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/25/24 I made a purchase from Purchasing Power to buy a Electric bike for the price of $1412.06 and I agree to have $54.31 be deducted from my payroll every week until I paid off the balance. The bike supposed to have arrived with in 14 business days. I waited after the 14 business days to contact customer service about not receiving the bike. When I did talk to a customer service person they got in contact with the company that they ordered the bike from and founded out that the bike was loss in transit. They told me that the company didn't have a replacement for the bike I ordered. I ask them to stop the payroll deduction and refund the money that they have taking already from my payroll. I have contacted them several times about this issue and they still haven't stopped the deduction and have not given me a refund yet . As of 1/23/25 I'm still waiting for them to stop the payroll deduction and refund all the money they so far have taking from my payroll.$597.41 and still counting.Business Response
Date: 01/29/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order on 12/19/2024 for **** PlayStation Portal. Package was delivered by *** to an unknown address with no confirmation photo provided or signature for delivery. Tried to dispute on *** website but Purchasing power restricted the claim process. I tried to dispute it with the company but their resolution team denied my claim saying it was delivered. Im not able to speak to a supervisor or get any information as to why it was denied.Business Response
Date: 01/28/2025
Greetings Averie,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. Per your request we will contact you tomorrow to discuss this matter and identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 02/02/2025
Waiting to hear from ****** ****** at Purchasing Power to come to a conclusion about the **** PlayStation portal. She should be contacting me on 02/03/2025.Business Response
Date: 02/10/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. If you have any questions or concerns, please follow up with them directly. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 02/10/2025
Complaint: 22838309
I am rejecting this response because:No resolution has been reached. No one has attempted to call me regarding this matter and No documents have been presented to show the item has been delivered!
Sincerely,
****** *****Business Response
Date: 02/11/2025
Greetings Averie,
Thank you for speaking with us regarding your non receipt delivered concern. We are pleased that we were able to resolve this concern for you. Please expect to receive full return credit to your account in 3-5 business days for the cost of the non received item. We sincerely apologize for your experience, and thank you for allowing us the opportunity to make things right.
Sincerely,
Purchasing Power, LLC
Initial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed 12/11/24 date shipped 12/12/24. I ordered 2 **** Playstation portals and did not recieve them. I contacted *** and filed a missing package claim and they did their investigation and confirmed the package WAS NOT recieved as the proof of delivery photo was a picture of someone's feet!! *** issued a claim refund to the shipper as a result of the investigation. Purchasing power is telling me there's nothing they can do and I have to pay for the items still even though it was proven they weren't recieved and a refund was given from *** to the company that shipped them but purchasing power is refusing to refund me the almost $800 I paid. It was ****** plus applicable taxes.Business Response
Date: 01/23/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 01/24/2025
Complaint: 22836823
I am rejecting this response because: a specialist reached out however I'm told you have to make sure purchasing power gets their credit back from the 3rd party vendor before purchasing power can issue my refund. I'd like the cash to remain open until the case is 100% resolved.
Sincerely,
***** **********Business Response
Date: 02/03/2025
Hi *****, we appreciate your time and patience as we resolved your issue. Your credit has been released to your account. This will reflect within ***** hours. The corporate specialist has sent communication to your regarding this resolution. Please reply directly to the email for any additional assistance or questions. Thank you choosing Purchasing Power and we hope to make your next experience better than this one. Sincerely, Purchasing Power, LLC.Initial Complaint
Date:01/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/17/2024, Ordered a Honeywell El Capitan 27.5" Electric Bicycle in Charcoal from Purchasing Power. They stated the order would ship between 1/6/2025-1/13/2025. That date passed and no delivery. Online it should processing. I emailed customer support without results. I called and got a representative. She said it would tale five business days. I waited five business days and now it says *** Label created, 1/09/2025. As of 1/18/2025 same message shows on line. *** is does not have possession of the item. No one answers customer service number. I am paying payments on this item and no results. I need this order cancelled or shipped ****.Business Response
Date: 01/23/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. We have contcated you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCCustomer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:01/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *** Kiss through program purchasing power the can be used through CVS Aetna employee payroll deduction. Order # ******** placed on 11-21-24 @12:40am. Delivered 11-26-24. Amount is way above price through others @$187.00 to be deducted from paycheck @$7.19 bi-weekly. System stopped working Dec 23, 2024. Called purchasing power customer service where I was advised sorry can not provide a new item as replacement & should have inspected it when delivered. Explained the order was left at front door did not get option to inspect, and it has only been 22 days since i ordered it why can i not get a replacement was informed by agent only 14 days since window can't be refunded or replaced. I asked so i received this product on 11-26-24 and 12-23-24 just stops working and I still have to pay for the next yr. The company must know they are selling merchandise that will possibly break otherwise what 14 days only. I'm upset that did not even get to use longer than a month and stops workingBusiness Response
Date: 01/23/2025
Greetings,
We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss your replacement. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
Sincerely,
Purchasing Power, LLCInitial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a sectional January of 2024 It was sent out for delivery in April2024. The carrier took it to the wrong state. A *** from purchasing power did a return from the carrier and established a refund and stop payment to me. Obviously because Im not paying for a couch I didnt get. Or so I thought. I have now been chard over $3,000 so far for a couch that wasnt delivered and they continue to take it out of my check. Ive called them for a year trying to get this resolved only to be put off every time telling me the back end team or upper management is working on it. Only to call back again and get the same response. Its ridiculous. Refund the money youve taken out of my check and stop taking payments for a product you didnt deliver. That shouldnt be that hardBusiness Response
Date: 01/23/2025
Greetings *******,
Thanks for speaking with us regarding your return credit and refund concern. We have set expectations to further assist with your request. We will continue to keep in contact until complete resolution and have included our direct contact information should you have any questions in the meantime. We sincerely apologize for any inconvenience that you have experienced and want to assure you that your satisfaction is of utmost importance to us. We will keep you informed and aim to provide a timely resolution to your concern.
Sincerely,
Purchasing Power, LLC
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