Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer dryer tower from Purchasing Power LLC. The unit arrived September 11, 2024. The box was in good shape with no visible damage. Upon opening the appliance packaging we found the top of the tower was severely dented in. The unit did not operate in the condition. I called Purchasing Power on September 11, ************************************* for a replacement. I made no less than 14 subsequent phone calls trying to accomplish this task. Purchasing Power was collecting their biweekly payments the entire time. I have bank statements and statements from Purchasing Power to confirm this. Each call was put off on to another representative until I would be told that my case was escalated to a supervisor. By October 1st I had still not gotten a confirmation that a new unit was being shipped out. I called to tell the company that I would be canceling my automatic payments for this broken unit that I have not been able to use yet. After escalating my case for the dozenth time, a new unit was shipped. I received the new unit around October 15th. The freight company was unable to take the broken unit to return. They stated they required paperwork from Purchasing Power to allow for this. So I was back on the phone daily with Purchasing Power trying to get this done. It's January 14th, ***************************************************************************** the meantime they were still charging me for both units now. I had canceled the payment for the broken unit and have not received compensation for it. To make matters worse they are threatening me to pay the owed payments or they will take it from my accounts themselves. This is reprehensible business practice. I have emails and recorded lines to provide to confirm my case.

  

  Business Response

  Date: 01/21/2025

  Greetings,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. We will be contacting to you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.

  Sincerely,
  Purchasing Power, LLC

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3rd 2024, I purchased a living room suit from Purchasing Power where I had to pay a down payment and now I have paid 2 months and not yet received the product. During the initial contract it states product would be delivered in 4-6 weeks. I attempted to follow up and filed a complaint and they said they would look into and would have a response within 7 days. I called back 7 days later and the person told me the complaint had never even been opened. I reached back out to purchasing power in late December advising I wished to cancel my order due to purchasing new furniture elsewhere. A few days later I received and email stating I could not. I then called the person and informed them they were in breach of contract and that they should cancel my order and not attempt to deliver the product. The person said she would contact me back on December 24. Here we are on January 13 and I have yet to receive a call for delivery but have paid an additional months payment on the product.

  

  Business Response

  Date: 01/16/2025

  HI *******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently contacted purchasing power on December 28, 2025 to inform them that I was double charged $453.05 on my account bi-weekly payments. My normal payments were $218.31. I have made several attempts to contact customer service to correct the problem. The representatives including supervisors have been rude and inconsiderate. They have promised multiple call backs and nothing has happened. I am now considering legal action.

  

  Business Response

  Date: 01/16/2025

  Hi *****,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has reached to you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22805764
  
  I am rejecting this response because: After verifying with my payroll and checking my pay stubs from the dates in question about the overage. It clearly shows I was double charged on the date in question. My rewards havent been returned as promised. I was told the situation would be rectified the day I spoke to a cooperate representative. After reaching OUT TO HER again. She then stated the situation would be corrected Monday. As it turns out Monday is a federal Holiday and the offices are closed. Once again they are doing the exact thing that made me contact the BBB in the first place. This company once again is not operating under fair conditions. I will continue to press these issues even if the ones that affect myself arent corrected.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/23/2025

  Hi *****,
  
  Thank you so much for following up. I apologize for the delay. We ran into some slight technical issues when attempting to add the reward points to your account. Your rewards have been added back to your account and can reviewed/used immediately.
  
  Also, the double charge on 12/27/24 was for the payroll date of 12/13/2024 ($218.31) + 12/27/2024 ($234.74) = $453.05.
  
  We apologize if this caused any inconvenience for you. Please let me know if you have any additional questions or concerns.
  
  Best regards,
  
  

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22805764
  
  I am rejecting this response because: I have already informed them multiple times that my account was overcharged. I have no reason to lie about something that I have supporting documentation. Pay stubs etc. I am not understanding why they are refusing to acknowledge the error that is clearly on their side. This company clearly has a communication problem amongst employees. The unprofessionalism is mind boggling.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company does not have any security in place to protect against fraud. The company works with other employers to take money out of employees paychecks to cover expenses yet nothing alerts them when a potential fraud is committed. A person was able to change the emails to my account, add a fake phone number, fake credit card as backup, change the mailing address to a different state, purchase 6400 dollars worth of product, and finally pick it up at a *** access point and not once did this trigger any kind of security alert. Instead they started charging my paycheck instead of contacting my employer or contracting myself using the original contact information.

  

  Business Response

  Date: 01/15/2025

  Greetings ******,
  
  Thank you for speaking with us regarding your account concern. We have set expectations to further assist with issuing your refund. We will continue to keep in contact until complete resolution and have included our direct contact information should you have any questions in the meantime. We apologize for your experience, and thank you for allowing us the opportunity to make things right.
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered iPhone 16 pro max it was supposed to be to be delivered Jan 4th but I wasnt home to sign for it. On Jan 6th I get a text from *** ex saying my package was delivered without a signature when I went to open the box my iPhone box was very light inside it and had been opened already I proceeded to open the iPhone box and the phone was gone I contacted customer service and they said that my order was going to be replaced I seen they put a replacement order in the same day Jan 6th . I checked the app today on Jan 8th and see that they canceled the replacement order I called customer service and he stated that my replacement got denied it seems to me something is fishy here because everyone on this bbb site have the same problem is purchasing power trying to scam us federal workers out of money ? Ive contacted fed ex and filed police report on this matter still havent got response from fed ex but purchasing power is still trying to take money from my paycheck when I have no phone

  

  Business Response

  Date: 01/16/2025

  Hi ******,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. We have provided a full credit for your missing item delivered. If you have any additional questions or concerns, please respond to the email from our Purchasing Power specialist. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.

  Sincerely,
  Purchasing Power, LLC

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spending limit was reduced from $6700 to $3400 without any bonafide explanation. I contacted purchasing power and requested to speak to a member of management/leadership and have been refused. I have not received any return phone calls nor written explanation from any management or leadership persons. I've been a loyal customer for over 16 years and I'm truly upset and feel disrespected and devalued as a customer.

  

  Business Response

  Date: 01/14/2025

  Greetings ***********,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day I purchased an unlocked iPhone 16+ (256 gig) on December 29th, order number ********. Once I received the phone, set up was beautiful everything worked well on the south side of ******* for 8 hours. I went into the city for an event later that evening, and the phone went to activation required mode, and stayed that way until I made it back to the south side of *******. I did a reset on the phone made sure I did all my due diligence to no avail this did not resolve issue. On Sunday evening I called ***** support they advised me the phone was locked under ******* and they were surprised my phone worked at all. Unfortunately I have a new driver and her phone died and I had to give her my old phone so I can make sure she is safe on the road. I called customer support they said they do not have any other phone they can ship me, all they could do is refund the money and I can re order. I asked could someone just unlock the phone they said no. I stopped by ******* they will not do anything,. The only reason my phone works a little is because my carrier is ************** and we are backed by *******. I asked for a call from the customer care team on Monday, no response. I sent and email on BBB Monday, no response. So now I am filing a compliant. I am ok with coming to you guys in the ******* to get the replacement but because of my situation me, nor my kid can be without a phone. Thank you for your attention to this situation.

  

  Business Response

  Date: 01/10/2025

  Greetings,
  
  Thanks for speaking with us regarding your order concern. We have set expectations to further assist you with placing a new order. We will continue to keep in contact until complete resolution and have included our direct contact information should you have any questions in the meantime. We apologize for your experience, and thank you for allowing us the opportunity to make things right. 
  
  
  Sincerely,
  
  
  Purchasing Power, LLC
  
  

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ****** and the ladies at Purchasing Power were very responsive and worked really hard to find a resolution for me.  I appreciate the diligence!  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement 'i purchased an I phone ************************************************************************************************************************* to return it for a new one i did as they asked they sent a new one same problem contacted them again and was told just send phone back asked to speak to a supervisor and i was asked why and told there going to tell you the same.the false advertisement cost me time and money bought accessories because it was a gift just a whole lot of head ache ,

  

  Business Response

  Date: 01/13/2025

  Greetings,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 11, 2024, afterwards I got a processing error. I called ************ on Saturday December 14th and was on the phone for 15 minutes to be told that they were not sure why there was an error . I called again on Monday December 16, and was told that They had to submit a ticket to get the error fixed and it would take 3 to 5 business days, add an additional few days due to the Christmas holiday. I then called on December 26 for an update and was told that since there was no resolution that they would expedite the ticket to a higher level and it would take 24 to 48 hours, because the previous expedite request was not submitted. I called again on December 30, and received the same reply that it has not been looked at and to wait another 24 to 48 hours. I called again today January 2, 2025 and waited for 30 minutes to be told the same thing, and that another expedite request was submitted. I asked them to cancel the order and refund the 207 dollars that has already been paid, only to be told that they nor I can cancel the order while its in processing. This is 414 dollars a month (207 every paycheck) that is allotted to come out. I am not sure what to do next, but this is unacceptable! I have used purchasing power previously multiple times and have never had this issue.

  

  Business Response

  Date: 01/13/2025

  Greetings,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  Purchasing Power, LLC

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a refund for my returned product since 11/22/2024 and i have been told multiple times that it has been escalated and each time i wait for the allotted response, it somehow disappear and i have to wait longer. I returned the item due to the fact the description didn't match and *** states they received it. Purchasing power has done this before where they can't "find" returned items. I honestly want my money back and it rather frustrating.

  

  Business Response

  Date: 01/13/2025

  Greetings,
  
  We apologize for your service experience and for not meeting your service expectations. We truly value you as a customer, and our goal is to do our best to provide a stellar service experience for our customers. A corporate specialist has contacted you to discuss this matter and to identify the best resolution. Thank you for being a Purchasing Power customer and for giving us an opportunity to assist you.
  
  Sincerely,
  
  Purchasing Power, LLC

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

  ps as long as what was promised in the email is done I am satisfied.