Reviews

This profile includes reviews for Atlanticus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Atlanticus has 18 locations, listed below.

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  Atlanticus

  5 Concourse Pkwy STE 300 Atlanta, GA 30328-6101

  
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  Atlanticus

  PO Box 105374 Atlanta, GA 30348-5374

  
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  Atlanticus

  PO Box 23034 Columbus, GA 31902-3034

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  Compu Credit

  5215 W Wiley Post Way Salt Lake City, UT 84116-2938

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  Imagine Gold Mastercard

  PO Box 136 Newark, NJ 07101-0136

Review Details

• Review fromSarah K

  Date: 07/13/2023

  1 star
  I left one star because I can't leave zero or negative numbers. I paid off the Fortiva retail account and then asked that the account be closed. Six months later, I discovered via my credit report that the company had without my permission or request opened a new Mastercard with a lower credit limit. Upon contacting customer service, I was told my account was "upgraded." It is not an "upgrade" to open a new line of credit without my knowledge and thus to adversely affect my credit score. After multiple online chats, emails, and phone calls (to numerous numbers for "customer service" because it was always "another department" who must handle the complaint), I finally (allegedly) was able to close the account. I demanded that all accounts be closed and that my information be removed, my address unsubscribed, etc. and that I receive no offers or services from the company in the future. Their unscrupulous practices lead me only to believe that this is likely to happen again with no notice, so I suggest to everyone, do NOT do business with this company in the first place. If you make the unfortunate mistake of opening an account with them, prepare to be ever vigilant against their opening of new accounts in your name, unsolicited and without permission.

• Review fromCharles C

  Date: 07/13/2023

  1 star
  This company has very poor customer service and charges late fees a random though the payment is not late. They sent a notice informing customers they would be increasing their late fees ** to $41 starting August 27, 2023, but they've already charged me $41 late fee in this month of July though my payment was not late. If a company uses this company to finance a business purchase, decline it and tell them to check out the many negative reviews.

• Review fromKathleen W

  Date: 07/06/2023

  1 star
  Every month they send a statement threatening to send it to collections after I have made my payments on time. They keep saying that my payment is late every month. They are horrible. I would not recommend ******* to my worst enemy.

• Review fromcornelius s

  Date: 06/27/2023

  1 star
  I applied for a line of credit and was approved on or around April 18, 2023 today is June 27, ******************************************************************************************* to the customer service help desk to try and find out what is causing me to be declined at the counter when attempting to use a temporary account pass and why I have not received my card. No one has been able to provide accurate answers, explanation or solution to resolve. Meanwhile, I've spoken with several supervisors that promise the card has been mailed out and 2-3 weeks later i still have not received it. I called to verify the correct address only to find it was never mailed out AGAIN! They know they have my correct address because the store clerk has verified my license and they mail my billing statement for the original purchase i was able to make the day i opened the account and they have received my last 3 monthly payments. This organization seems very unorganized and incompetent.

• Review fromDavid O

  Date: 06/14/2023

  1 star
  NEVER DO BUSINESS WITH THIS COMPANY OR ANY COMPANY THAT USES THEM FOR FINANCING. They will randomly switch your retail loan (security system payment, etc) to a CREDIT CARD LOAN. Then start reporting that new Credit Card to credit unions.THE PROBLEM with this is you can make all your payments faithfully but they'll convert you to a card with an extremely low credit limit. Causing your Credit Utilization to sky rocket and your credit score to plummet. Went from 815 to 720 in 60 days, this was the only change in my credit report.****** used this to finance my security system at 0% interest. I paid every month. They sent me one random email saying I must "reject the change". (how many emails go missed) Nothing in writing, nothing in the mail, never even received the credit card.This is modern day loan sharking. No one in customer service can rectify this situation or even come up with one benefit to consumers for this change. Paid off the balance and closed the account immediately. Tricksters and frauds. BEWARE!

• Review fromcecilia j

  Date: 06/14/2023

  1 star
  I have a letter from Fortiva advising that my account with ******* was being cancelled and rolled over to a freakin Mastercard with a $2,000 limit. I NEVER applied for, gave them authorization, or even knew that they were doing this. I called them today and demanded they close that credit card account I NEVER requested. I am furious! Kept the letter, am going to talk to a lawyer today. Class Action is what i read below, i am so ready!

• Review fromIbrahim B

  Date: 06/11/2023

  1 star
  Worse customer service . My contract was with a third party company called vivint security cameras. Agreed to pay $71 a month for all the services and devices. One deal one contract one payment a month. I agreed. Then I started receiving 2 bills from a. Month one was the security camera company and one was Fortiva . I told fortiva I was told that I owe only one bill and thats it the $71 to vivint was included in service and device cost so why you billing me? Bottom line vivint lied and took all the $71 to service fees and told fortiva to bill me for the devices. I ended with 2 companies paying a monthly almost $200. I told fortiva I need one day to speak to vivint to clear this and call me tomorrow. She same day reported to my 3 credit agencies. Anyway what gamers scammers. I highly suggest no one use this company ever. Cancel vivint and never except fortiva because they have the worse customer experience and heartless. Be aware of this scammers

• Review fromByron Keith F

  Date: 06/08/2023

  1 star
  I needed Fortiva to credit my account for $920.00 pmt. that I made on 6/02/2023. They showed it had been posted to my account, but they said they sent the payment to my bank on the 6th, NOT the 2nd, and when I checked the website AGAIN, it showed that the pmt. had NOT posted, after contacting the company they said they sent the pmt. but the bank said there was no such account with the account number they have been using for automatic draft since I opened the account. So I said that I needed the pmt to post, so you could report it to the credit bureaus, and they said that they only report to *********** once a month, and they took my standard pmt out on the seventh, from the SAME ACCOUNT THEY SAID DIDN'T EXSIST. I JUST WANT TO LET EVERYONE I KNOW ABOUT THESE PEOPLE MASCURADING AS A BUISNESS, ARE NOTHING BUT A BUNCH OF THIEVES AND LIARS. I JUST WISH THERE WAS SOMETHING MORE I COULD DO!

• Review fromJaleesa F

  Date: 06/08/2023

  1 star
  If I could give their customer solutions a zero I would. Anytime I have ever contacted them its always the credit should post the next day , or contact the manager on the following business day in addition to once a payment is made it takes forever to post unless its done via debit. I once made a large payment and they took forever to withdraw it so I ended filling into the payment I knew it would be returned but emergencies happen, when I asked for a grace ****** as most financial institutions do they flat out said no. Its like talking to a wall and if it wouldnt hurt my score to close the card I absolutely would .

• Review fromAnna M

  Date: 06/06/2023

  1 star
  This company will not protect their clients and allow fraud charges to your accounts. My dad is 80yrs old and have $800 worth of false charges that was not retracted. Probably an employee with access to everyones account! DO NOT EVER TRUST THEM WITH YOUR INFORMATION!