Business Profile

Credit Cards and Plans

Corpay

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

188 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help with my account. Previously my account balance was at a zero balance after paymentmade in January. After having to wait almost two weeks for my account to be unlocked, I was able to use it again. My current balance came to $664.77, attempting to make a payment for $421.07 expecting funds in my bank account from my employer. However the payment was returned. Once I had the funds I called and spoke with someone, made a payment of $519.62 and was told to call 3/13 to have my accountunlocked. That payment was credited to someone else's account which put my account in delinquency. After speaking with someone else and getting those funds in my account, I was told my balance was about $275 and change. Still not able to use the fuelcards or get into my account for a full breakdown of fees, yet again receive a delinquency notice. Current conversation wants me to call my bank to verify a payment that has already been taken care of. I need someone to lookinto my account properly.
Business Response
Date: 03/27/2023
Greetings!
We received the customer's complaint, however, we've been unable to assist due to not making successful contact. To find resolution for this matter,the customer is encouraged to reach out to us directly for additional assistance.
We hope to hear from you soon!
Best,
Executive Response Team
Initial Complaint
Date:03/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business that has been in business for approximately 8 years. I used the services of a fuel card by the name of Universal premium fleetcard issued by fleet cor approximately 8 months ago I was in a critical accident where I totaled my car which has left me with a tbi (traumatic brain injury) leaving unable to use my new vehicle with any sort of substantiation. I have used it sporadically for short periods of time but have not used their service over the last 3-4 months. Approximately 3-4 months ago I called to update my phone number along with address because before I moved out of state I filled out a form changing all of my information... I never received any sort of confirmation or anything. Upon me calling them I was hit with a ghost bill of around $700! They never sent me any correspondence after filling out the the address change multiple times and now this account is in collections. I called the collections company by the name of Altus? Or something along those lines to address this with them. They transfered me to a voicrmail. I've been trying to work with FleetCor for over three months to have this issue addressed and now it's affecting my financial well being. Their employees hang up on you or transfer you in endless cycles... Three months of twilight episode shenanigans. Please help!
Business Response
Date: 03/24/2023
Greetings!
We made successful contact with the customer and attempted to assist in providing resolution.
We asked the customer some important questions in regard to his issue, but due to his recent unfortunate accident, the customer states he has a current condition that makes it difficult to remember specifics.
The customer alleges he had fraudulent activity on the account, but can't remember if the transactions occurred while he was healing from his accident. We then asked the customer if he filed a dispute for the transactions. The customer stated he did not file a complaint because he was not informed to file online. Research of the exchanges between customer support a total of 48 between the customer and Customer Service.
Multiple correspondence attempts were performed with successful contact being made. However, no notations support an inquiry of a dispute. Due to the transactions not being reported as fraud, the transactions were deemed valid. The nonpayment of this balance caused the account to be turned over to Collections.
We attempted to provide this clarification to the customer, but the exchange was difficult and concluded with the customer disconnecting the call.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
-Executive Response Team
Customer Answer
Date: 03/28/2023

Complaint: 19611851

I am rejecting this response because:
This company hasn't reached out to me because I attempted multiple times to update my phone number along with my new address they provided me a form to sign which I emailed them multiple times whatever number they said they were trying to reach me on was never successful because that number wasn't mine. They never updated my mailing address after asking for statements for 4 months I never received statements I told them to pull video footage to see that whoever was using that card wasn't me nor was it my vehicle. I haven't driven my car in 3 plus months. When I asked to file a fraud claim all they did was transfer me from **** to **** or simply hang up on me. This company has legitimately committed fraud and I want as many people to know. They transfer you from **** to **** until eventually the line "disconnects". They even told me on a recorded line they don't have the ability to send me my statements so I could file a police a report. This company has gone out of their way to hurt me financially and for what? $700. I can only imagine how many other people this predatory company is harming. They need to be dealt with so they don't harm anyone else.

Sincerely,

*************************
Business Response
Date: 04/11/2023
Greetings!
We have received and reviewed the complaint. The following was discovered:
- The customer did not report the fraudulent charges within the time frame allotted for the transactions in question. The customer alleges there were complications with receiving assistance, but there are more than 15+ successful exchanges with the customer with notations.
- Customer also inquired about account reinstatement, but request was denied.
Due to the balance remaining outstanding, it was released to Collections.
Thank you,
Executive Response Team
Initial Complaint
Date:03/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Details I received invoice 3/5/23 with a late in excess in the amount of ****** on an invoice in the amount of ******** from February. The payment was in fact late, I do not mind paying a late fee. However the amount charge is excessive and I refuse to pay it. I had issue with this company last year charging me excessive late fee and the payment was made on time, I had the time stamped email, later they admitted it was system error but still wanted me to pay 300 plus fee and they would credit it back within the next 3 billing cycles. At this point I will be paying my bill and finance fee, and I would like for my account to be closed. I did tell the rep that I would not be signing the new terms and conditions when they called. I plan to file complaint with OCC about predatory lending. This is Fuelman Mastercard account. I have several different accounts and the same issues with each. This is Fleetcoor way of business. I would like close the accounts.
Business Response
Date: 03/17/2023
*****************************,
We hate to hear about your experience with our late fee charges.
We would also like to say thank you for taking the time to speak with us this afternoon. As discussed during our phone call, we are able to take the following actions to resolve to your complaint:
- Your account is eligible for a one time 100% late fee waiver and a credit was applied for the full late fee of $781.71. This will be applied toward the balance owed on your upcoming invoice.
- In addition to the credit, your account has been protected from further late fees through the end of April 2023.
- Our agent who was assigned this complaint provided his direct phone number if/when follow up is necessary.
We hope you find our actions to resolve and this response satisfactory.
Best regards,
The Executive Response Team
Initial Complaint
Date:03/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01.19.2023 we redeemed 5 rewards cards from the Universal Premium Fleet Card website for a total value of $800. The cards have not been issues and no updated on the status of the cards can be provided.I've called Universal Premium Fleet card customer care line > ********** on multiple occasions:On Friday 3rd - spoke with **** and another customer care specialist case# ******** - I was told to call ********** to follow up on the details as Universal Premium Fleet card customer care does not issue the cards. I called the number and they were not able to find any details for our Company under Fleetcor. They asked for a control number as our company name and Account number could not be found on they system. It was explained that the control number should be provided by Universal Premium ******************** I called again and spoke to another lady regarding this, she said she would try to generate one but it was talking to long and that I needed to call back on Monday to get it. I found out that no notes were maid of the second conversation. > **** - Universal Premium Fleet customer care supervisor **********: case#******** I informed **** of all the details regarding the cards and the information provided on Friday and asked for the Control number to provide to **********. He told me that he had no idea what I was talking about that the notes does not reflect anything regarding a control number or them providing that contact number to me. He would create a ticket with the correct department and contact me with an update in 24 - 48 hours. As at 03.15.2023 he has not contacted me regarding this. > Rose - customer care : **********: case#************* did not receive any update on the matter she will escalate the ticket and someone should contact me in ***** hours. I asked to have **** contact me as he promised to resolve the matter. I asked why no action was taken to escalate the matter again and if any action would have been taken if I have not called. No answer. > ****** 03.15.2023 - Connected me to a line that had no answer and did not provide a case#> *****: 03.15.203 Case# ********* - Provided him with the same details - he created a brand new ticket and he could request that **** contacts me. I asked why it would be different this time as this has already been done twice. He said his hands are tied and that is all he can do. He provided me with a ********** - ComData... They provided another number - ********** Fleet Support and they connected me to first number provided : ********** asking for the control number. I HAVE NO IDEA WHAT TO DO - The rewards program seems like a scam as they are not willing to send you the actual redeemed cards. You are sent around and around - Paying for a program that does not perform as indicated in the T&C.
Business Response
Date: 03/22/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The cards were ordered on 1/19/2023, however, you did not receive them. I have attached the speadsheet of the cards to the final resolution email provided to you earlier.
The cards have been replaced on 3/21/2023 and are being shipped via **** to the confirmed address on the account.

If you will require further assistance with this matter, please email *************************************** and enter attention *******, along with your reference number MH13638341 in the subject line and I will follow up with you as soon as possible.

In the future, if you will need assistance, please email ************************************** and enter your account number and ********************** name in the subject line and your request in the body of the email. A team member will complete your request within 24 to 72 business hours.

Thank you again. We value your business.

Respectfully,
Executive Response Team
Customer Answer
Date: 09/08/2023

Complaint: 19599254

I am rejecting this response because:
As at 09.07.2023 the gift cards have not been received. We have never had any issues receiving our gas cards from them, weve even ordered gas cards since the issues with the gift cards.

I have made multiple attempts to get updates and a final resolution on an ongoing matter regarding the accelerated rewards program benefits. The following calls were placed: 04.13.2023 - ********, 04.19.2023 - ******** &13873286, 05.10.2023 - ********, 05.25.2023 - 14089169,06.30.2023 - ********, 08.15.2023 - ******** & 08.25.2023 *********. The customer service representatives and even the Manger insist on following the same process and steps to resolve the matter over and over again, we are now on the 3rd time of trying the same things and still the fulfilment of the benefits of the accelerated rewards program has not been achieved.

Ive contacted them as per the instructions and never got a response, please see attached email.

If you will require further assistance with this matter, please email *************************************** and enter attention *******, along with your reference number MH13638341 in the subject line and I will follow up with you as soon as possible.

In the future, if you will need assistance, please email ************************************** and enter your account number and ********************** name in the subject line and your request in the body of the email. A team member will complete your request within 24 to 72 business hours.

Thank you again. We value your business.

Respectfully,
*******
Executive Response Analyst

Thank you.
****
Sincerely,

*********************
Business Response
Date: 09/13/2023
Greetings!
We would like to apologize for the inconvenience, but thank you for the opportunity to assist.
We received your complaint requesting assistance with not receiving an anticipated card order for gift cards.
It was discovered that two card orders were placed previously without successful delivery.
The address was confirmed and a new card order was placed as of: 9/6/2023. The order should be delivered by the end of the week.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 09/13/2023

Complaint: 19599254

I am rejecting this response because:
I have not received the cards and no tracking details for the cards have been provided. This will be he 6th time that the cards have been sent out and they have never been delivered.Could you please tell me why this time will work ?
Sincerely,

*********************
Business Response
Date: 09/21/2023
Greetings!
We have received the complaint for assistance with not receiving an anticipated gift card order.
It was identified that a card order was recently placed as of: 8/31/2023. The card order was shipped as of: 9/6/2023.
The cards were shipped **** where a tracking number for the order was not provided/unavailable. Several card orders have been placed, along with confirmation and verification of the shipping address.
At this time, a new card order may need to be considered. We are considering the delivery options, but at this time, we have not been provided the option to expedite the card order.
You will be provided with any additional updates as they occur, if necessary.
We apologize for the complications you've expressed and experienced.
If assistance is needed regarding another issue, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jan 30, 2023 payment was made over **** dollars and my account was closed. This company continues to harass me after I have called numerous times and they say you dont owe nothing so why do they keep calling me and reporting negative information to Dun & Bradstreet and Experian? I want them to do their jobs and leave me alone! My business does not owe them a dime!!!! My account is paid in full and yet they continue to call me.
Business Response
Date: 03/21/2023
Greetings!
We received the complaint and reviewed options to extend to provide resolution. However, with this matter, the customer would have to file a dispute with the credit bureaus to remove any derogatory marks.
We attempted to relay this message to the customer directly, but the customer has been unavailable for any of the attempted correspondences.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a new ** Customer. December 30, 2022, I made an payment online for $50.56, payment was due January 4, 2023. I received an email from BP Business Solutions January 9, 2023, stating my payment was returned, I immediately went to my online banking, and realized I made payment from the incorrect account. I immediately called **, to try to resolve this issue and paid statement balance in full. My Dun & ********** credit report reflects, ** reported to them that I was 30 days late, that is false and illegal to report incorrect information to them. My January statement is attached to this complaint. I am asking them to remove that derogatory and updated Dun & ********** credit report.
Business Response
Date: 04/04/2023
Greetings!
We received the customer's complaint for assistance with correction/update to credit reporting.
Upon review of the account, the following was found:
- There was an issue with the first payment submission. The payment information provided was invalid causing an NSF infraction and the customer was then required to wire transfer the balance.
- The customer is on Monthly billing terms and the payment infraction and delinquency was reported. Due to our ***************** identifying the reporting as valid, the derogatory marks will remain and will not be overturned at this time.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Customer Answer
Date: 04/04/2023

Complaint: 19591511

I am rejecting this response because:
The response is false, because I was never told I needed to wire transfer the balance. I called into customer service and made payment. I was not 30 day late. If you look at the statement, I attached to this complaint you will see the date I made the payment and to verify it was not a wire transfer as they stated.
Sincerely. Please take note of January and February Statement. It does not reflect 30 days late.

Sincerely,

*******************
Business Response
Date: 04/05/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Our team has discovered that there is a $100.00 credit listed on *********** report, it is not a debit (past due).
We will have the derogatory marks removed. However, we do not have access as to when they will be removed.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13767871 in the subject line. An agent will contact you as soon as possible.

Thank you for your time and patience. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:03/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June, 2022, FleetCor took the $500. debit (for fuel cards) from our account. As of today, March 10, 2023, we have not received any fuel cards or the $500. refund. On June 10, 2022, we received a confirmation receipt from Chazerae *****. We have had conversations with a *******, *****, *******, and ******** about our problem. On January 6, 2023 ******** said he was working on getting the refund to us. We have not received anything form them as of today.
Business Response
Date: 03/17/2023
Greetings,
Thank you for allowing us the opportunity to address and resolve the matter of the refund of the deposit of $500.00. I have resolved your issue by taking the following actions:

The accounting team has verified your deposit and advised the refund should go out in the mail on Friday, 3/24/2023.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13602721 in the subject line.

Thank you for your time and patience. It was a pleasure to assist you.

Respectfully,
Executive Response Team
Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im finally this complaint because the actions of this particular company is unacceptable. On 2-1-23 I used my ARCO card and spent $40 and on 2-7-23 I used it again and I spent $60. Thats a total of $100. However, I was billed for $154. I called in and spoke with a representative and I was given an unsatisfactory answer on why I was being charged. At first I was told that it was a late fee. I notified the representative that his information is invalid. He then proceeded to tell me that the additional charges were because of my credit score changed. I was charged a fictitious, a bogus fee. Before I contested the charges I paid the the amount in full to make sure my business credit would not be effected. In the process of the contest I had a hunch that some foul play was going on so I checked my bill to see the amount. I havent used the card since the last transaction on 2-7-23 so the balance should be zero. My hunch was correct, the fact that I havent used the card meant nothing because theres now a $14 cosmetic, made up fee. I called in to speak to another representative who had no care at all about my grievance. So-much-so that the representative was extremely rude, defensive and argumentative. I was falsely charged fees on my account and the reasons I was given were unacceptable which angered me tremendously and the representative had the nerve to start laughing as if my issue was a joke. Are you kidding me. The disrespect was unbelievable. So I told him that I no longer want to deal with this company and I requested that the card be canceled immediately. He put me on hold to transfer me to a different department. He then came back to the call to start arguing and going back and forth with me as if he didnt hear me say I no longer want to continue talking with him. He just continued with his combative, defiant and disrespectful conversation. Finally, I spoke with a supervisor. This particular supervisor tried to explain the additional charges but again the answers were unsatisfactory. He was respectful but I told him from his explanation that if thats the case then at your companys discretion, they can charge me or any other customer a 4 million dollar account fee. I told him that you cant just charge customers anything you want and call it an account fee or whatever name you want to give it. I told him that, that is a crime. I told the supervisor that I no longer choose to deal with this company and I want to cancel the card. At this point Ive been on this frustrating phone call for about an hour. I was transferred to a department and the supervisor didnt notify the representative of why I was being transferred. So this representative proceeded to verify my account, name, etc all over again. I ask the representative if the prior representative told him why I was being transferred to him and I was hung up on. After all of the disrespect from the initial representative, after being charged bogus and fictitious fees, another rude representative then hangs up in my face. This company in my opinion doesnt deserve to be in business. You cant falsely charge customers fees, make up a reason for the fees and expect customers not to have a problem with it. This type of behavior from corporations is criminal and should not be tolerated. I for one will not sit down and let this type of behavior go by unchecked. Im filing this complaint for me and for many people like me who will not roll stand for this criminal behavior. I will never deal with ARCO again and I will convey this with everyone.
Business Response
Date: 03/14/2023
Greetings!
We received your complaint and the following was completed to find resolution for your issues:
- Account was reviewed and there was a High Risk fee implemented. Accounts are subject for review every 90 days. If there is a late fee within a 12 month period or a drop in the customer's credit score, this causes the account to be eligible for the fee to be assessed.
- There were no delinquencies on the account, therefore the fee was implemented due to the credit score. However, there was an offer on the account to offset.
- Please be advised that the account has been removed from the High Risk fee and a credit has been submitted in the amount of: $40.00 for the recent assessed fee. Please allow 1-2 billing cycles for the credit to reflect on your account w/ us.
We attempted to contact you to provide this update, but you were unavailable for the attempted correspondences.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you,
Executive Response Team
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was denied for a loan with Fleetcor. I am asking for a email or a mailed letter for the reason of denial. I am being denied my rights as a ************* citizen a copy of the reasons why. Can you please have them to give me a reason.
Business Response
Date: 03/09/2023
Greetings,
Thank you for allowing us the opportunity to assist you. We apologize for the negative experience you encountered during the application process.

The application was denied on 2/20/2023 because we were not able to link the business name to the address on the application.
Given that a personal guarantor was provided on the application, it allows us to pull the credit history.
I have requested to mail or email you a second letter to provide you with a detailed explanation for the declined application.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13551128 in the subject line.

Thank you for your time.

Respectfully,
Executive Response Team
Initial Complaint
Date:02/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fuelman is impossible to reach. Their website only allows for a portion of the bill to be paid, then a late fee is charged. Representatives make it difficult to speak with you about the account. I called 2 days in a row and spoke with 2 different representatives. They each gave me conflicting information about amounts due. When I asked for clarification. The "supervisor was busy" and told the representative to tell me that I would have to pay x amount of dollars or she would send it to collections. When I told the representative that I wanted clarification of the proper amount due because of conflicting information, she hung up on me.Their customer service is awful and I felt bullied in this last transaction.
Business Response
Date: 03/02/2023
Greetings,
Thank you for allowing us the opportunity to assist you. Upon review of the account, it has been determined that you will need to contact the collections agency.

The late fee of $75.00 was credited back to your account on 10/26/2022.
Please contact Atlus at ************** for assistance.

The website will allow you to pay your invoice balance in full.

If you will need further assistance, please sent an email to *************************************** and enter your reference number MH13519394 in the subject line. An agent will follow up with you as soon as possible.

Thank you for your time and patience.

Respectfully,
Executive Response Team
Customer Answer
Date: 03/02/2023

Complaint: 19514598

I am rejecting this response because:
I have been bullied into this situation. I simply wanted a detailed explanation of the charges. The "manager" relayed a message to the last representative I spoke with who stated I need to "pay the amount due or it will go to collections."
I informed all representatives that the charges were recited differently by every person I spoke with. I wanted to speak with a manager for clarity.
No one could confirm the charges for me.
I still don't even know what charges are on the account...
This is unacceptable.
Sincerely,

***************************
Business Response
Date: 03/17/2023
Good afternoon,

I am working with the customer for a payment. We have submitted credits and she asked if we could take a payment tomorrow, 3/15.

May the complaint be reopened so I may respond to it after I speak with her? Consumer Complaint #********: ****************************

Warm regards,
***********************
Executive Response Analyst

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