Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  PO Box 923928 Norcross, GA 30010-3928

• 

  Corpay

  PO Box 536705 Atlanta, GA 30353-6705

• 

  Corpay

  3399 Dogwood Dr Hapeville, GA 30354-1439

• 

  Corpay

  PO Box 2224 Birmingham, AL 35201-2224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  possible fraud charge notification from arco 10/12 i answered "not my charge"tried to dispute online was answered"CDNP transactions cannot be disputed online. Please complete the dispute form and submit to Customer Support". requested form from cust service. several times, by phone and email to ****************************************** "The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk." 13 emails and 4 calls later, finally got the form sent january. answer was "charges in dispute are not covered under your Cardholder Agreement, and therefore we are unable to approve your claim." Your Cardholder Agreement states: Response Time: Disputed-Item: Customer must notify Operator in writing of any disputed item on Customer's billing statement within sixty (60) days from the date of the billing statement, or it will be deemed undisputed and accepted by Customer. charges in dispute are not covered under your Cardholder Agreement, and therefore we are unable to approve your claim. i paid the bill, and attempted to close account, fleetcor phone line hangs up after long hold times, i emailed them to close account. no luck so far

  Business Response

  Date: 03/09/2023

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  The decision to deny your fraud dispute has been overturned and a credit of $484.00 was submitted today, 3/08/2023.
  The credit for the late fee of $122.38 and the account membership fee of $10.00 was submitted on 2/27/2023.
  The account membership fee has been removed. 
  
  As we discussed, the credits may take one to two billing cycles to be applied to the account. However, the credit may be applied on the 3/24 report date. 
  
  If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13498653 in the subject line. 
  
  Thank you again. We value your business. 
  
  Respectfully, 
  Executive Response Team

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened an account with my business. HG Construction #******* in 2021. We put down a $5,000 deposit. In November, our business failed and we had a $5300 bill with them. They sent me to collections ********************** I called and asked if they would use the deposit. They said no. I asked if I paid the $5300 if I would get my deposit back. They said yes. I paid off my balance. I called and told them I had since lost my business address, bank account, and business name. Asked them to send deposit to my home address. I had to prove I own the business, which I did. They repetitively told me I need to pay my balance and transferred me all over before suddenly "seeing I paid." on numerous phone calls. After many phone calls, they finally agreed to send my deposit to my home address. After a week or so of no correspondence, I called back to go through the same process. This has happened weekly since December. Every time I call they say we have to wait on the deposit department which has no direct line. They have changed how long that wait is from 1-2 weeks to 2-4 weeks to 6-8 weeks and now **** weeks. They tell me I have to talk to finance who has hung up on me multiple times. You have to go through a rigorous process just to have them see my account. They then have no answers and can't tell you anything about your account because different departments see different things. I would like my $5000 sent to my home address in my name.

  Business Response

  Date: 03/07/2023

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  Our team has confirmed that you have paid the balance in full with Atlus. 
  The accounting team is currently working on refunding your deposit of $1,500.00 as we discussed, which was drafted on 12/13/2021.
  The refund should be mailed to your home address soon. The accounting team will follow up with me as to when and I will call you. 
  
  If you will need further assistance with this matter, please email *************************************** and enter your reference number ******** in the subject line. I will follow up with you as soon as possible.

  You have been provided with my direct email as well. 

  Thank you for your time and patience. 
  
  Respectfully, 
  Executive Response Analyst

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out for the speedway Super Fleet Master card on 01-28-23 under instant decision(which is no credit check), Once I submitted my application it said my business was pre-approved, and a rep would reach out soon it never told me a specific amount. Well on 01-28-23 I receive an inquiry on my Dun and **** Street credit report also they ran my personal credit the same day but I keep my 3 personal credit bureaus Locked. I was never issued no credit of any sort, nor was I told an amount that this pre-approval was for. On 01-30-2023 Speedway reached out with an authorization to pull my personal credit but yet already pulled it the day I applied, on 01-28-23 which resulted in an inquiry. I never told them to do this, when I filled out the instant decision it never said anything about my business or personal credit just that a rep would reach out soon. I spoke with many reps and was told I was approved and that my account manager(******) would reach out with the amount I was approved for then I was told I needed to fill out the personal credit authorization form after I done submitted it multiple times after I was told I was approved already. Multiple reps said I was approved, but I never received a call back.I haven't gotten not one response from the multiple emails I sent or a phone calls I made. I was told that my account would be set up and no need to worry and here we go going on 3 weeks in and I haven't gotten not one respond from Speedway, This bring me concern because I never gave them permission to look into my business report at all, nor personal credit. I even went to www.speedway.com and filled out to speak to a business rep regarding my application and explained everything again as well and got a response from a *************************** and explained everything to him and his response was I had no application AT ALL in the system and that speedway DOESN'T have a SuperFleet Mastercard, which is strange because it was the same exact card I was pre apporved for.

  Business Response

  Date: 03/01/2023

  ******,
  

  Thank you for reaching out and letting us know about your experience with the application process. 

  Our sales team advised your application was approved on a Conditional Personal Guarantee. This has been completed, which we have retained on file. However we are not able to run your personal credit until a lift on the freeze of your Experian consumer file is complete. 
  
  Once we receive a confirmation of the lifted freeze, the credit department can proceed with the approval process. 
  
  Our sales team further commented that when completing an application online, the applicants are informed his/her credit will be ran.

  If you wish to have the inquiry removed from your report, you will need to file a dispute with the reporting credit bureau(s) and they will initiate the process with the proper department within our company.

  We apologize about any inconvenience you experienced during the application process. 

  Customer Answer

  Date: 03/02/2023

  I have unlocked my Experian credit report

  Business Response

  Date: 03/15/2023

  ******,
  
  Thank you for your communication. We have notified our sales department the lock was removed from your Experian Credit Report.
  
  Executive Response

  Customer Answer

  Date: 03/15/2023

  I was told already that I was approved for this account , just never was informed on an amount , But thank you for your response looking forward to speaking with the sales department. 

  Business Response

  Date: 03/22/2023

  Greetings!

  We reviewed the customer's complaint for options to extend for resolution. 

  We were able to obtain the following information:

  - Customer's account appears to be "***************** Hurry Logistics". There is an application on file, but reflects as if it were submitted online. It was never approved under that name. However, information was identified under an alternate company; owner/operator setup. 

  - If the customer's information was processed and a hard inquiry is reflecting on the credit report, the customer would need to file a dispute with the credit bureaus. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you,

  Executive Response Team 

  Customer Answer

  Date: 03/23/2023

  I was initially pre-approved for the super fleet master card for MY business "Imagine Reality LLC" under application ID: ************* , I was told there was no personal guarantee for this card as well as your staff for FleetCor. You stated I applied under another business name " ***************** Hurry Logistics", which is false information .I presented your company with my social security card for this application (202301WSP5518) and now my rights are being violated as a consumer and I am being discriminated against . Under the Equal Credit Opportunity Act (ECOA), prohibits creditors from discriminating against a credit applicants, especially when an applicant (myself) exercised this right under good faith. This is also adverse action under 12 CFR ****** , when a creditor (myself) is refused an extension of credit without a counter offer. I ,***************************, in good faith applied for your companys Super Fleet Master card and was approved, by supplying my Social Security card as well as Tax ID under the ********************** name "Imagine Reality LLC" and was not given any extension of credit My reputation has been harmed and my credit report as been affected because of this matter. I will like the resolution ,as the creditor of this application (202301WSP5518), to have my account open, because no one from your company has called/nor emailed regarding my application since I started my complaint (********).

  Business Response

  Date: 04/12/2023

  ******, 

  Our account manager ******* made multiple phone call attempts and was unable to make contact or leave a voicemail message.

  If you wish to finish necessary steps for the application process, you may contact them at ************. 

  Fleetcor

  Customer Answer

  Date: 04/18/2023

  I have Consistently called  ************ Leighan phone number consistently and it has been going to voice mail for a week now attached is a recording of her Voicemail, She has not reached out to me since I was told I was approved for my account under application Id ************* nor has there been a response to my letter after the company stated I am being denied. I sent it to the credit department and every time I call ************ I am told this is collections; I was told I been approved for this account , and that ******* was my account manager. ********************** mentions the Equal Credit Oppurtunity Act;well I come in good faith and your company is discriminating against me under this same Act also,under regulations B I cant be denied an extension of my own credit and your company has failed to reach out or respond to my letter regarding this denial after I responded and proved my self credit worthy for this account , This is an adverse action because no counter offer was applied and a violation of Federal Law. I will like a respresentative from Fleetcor to call me on my phone number that is on my application ************ about my new account opening or you will be faced with penalties failure to follow Federal Law. 

  Business Response

  Date: 04/26/2023

  ******,
  
  Our sales team advised the following points:
  
  - Initial application based on business credit declined. This decision will remain.
  - ******* has reached out via email to offer a credit review based on personal credit. This would require a freeze removal off the Experian file.
  - At this time without the freeze removed, we cannot proceed further.
  
  If you wish to remove the freeze and proceed, please reach back out to Leighan via email.
  
  Thank you for your patience while we further researched your complaint.

  Customer Answer

  Date: 04/26/2023

  My initial application I provided your company with my Employer Identification Number, as well as my Social Security Card; upon submission of my application (202301WSP5518) my response was Pre-Approved and that a representative will reach out to me. Yes ******* reached out to me regarding running my personal credit check after you initially requested my Experian report already as well as I received an inquiry regarding his matter. Why must you re-run my information about something that was done already ? Now my reputation as a consumer  is being hurt as well as now there is damage on my credit report. Your company has said there are no personal Guarantee for this card and that my pre-approval was initial acceptance. This is a breach of contract and I will pursue this. 

  Business Response

  Date: 05/08/2023

  Greetings!

  We received the complaint and the following was discovered when researching your issue:

  - An agent reached out to ****************** to provide assistance. The agent requested permission to view the customer's credit, but some parameters/block on the credit report would not permit access. The customer would have to reapply for services. 

  - There was mention of an approval. Correspondence was sent to the customer via email to collect this information. If proof is provided and received, this information will be reviewed for reconsideration. 

  We hope this provided the necessary clarification. If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fuelman locked ** out of our online account when we contacted them, they send a password reset over 10 times when they couldn't get us back into our account we asked if we could pay the bill over the phone. Then they charged us $129 late fee, we called back in and explained to them what was going on, asked to be transferred to a supervisor also someone in ***************** they declined as well as would not let us speak with anyone else, then we received a email saying our credit limit being lowered from $3,000 to $400 we contacted them again asked to be transferred to a supervisor they said they could not transfer then put us on hold for 15 minutes to get read script when she got back on the line saying there company was going through a financial hardship and it has nothing to do with our credit but they can't afford to give out credit limits that large right to protect the consumer and us..... What a joke when she tried to transfer me of course disconnected this company is not only an embarrassment but a scam.

  Business Response

  Date: 02/24/2023

  Greetings, 

  Thank you for allowing us the opportunity to assist you. The following steps have been taken. 
  
  * A credit was submitted to the account on 2/142023 for the January fees in the amount of $180.70. 
  * You accepted the terms and conditions on 6/19/2022. I emailed the terms and conditions to you on 2/14/2023. The terms and conditions state that we reserve the right to lower a     credit limit. 
  * The online issue was resolved prior to our communication. 
  * As you requested, all calls were listened to and determined that the agents were polite and professional. There were calls where the agent introduced himself, however, there wasn't   a response at the other end of the line, therefore, after the second introduction, the agents released the line. 
  * The request to waive the remaining invoice balance has been denied. 
  
  If you will need further assistance regarding this matter, please send an email to *************************************** and enter your reference number MH13392927 in the subject line. An agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Respectfully, 
  Executive Response Analyst

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate to contact the bbb for this, but i can not seem to get answers from customer service.I lost points from a purchase at petsmart when i did not return anything. i have no idea why they randomly deducted points. This happens occasionally. Also, i made 2 purchases through speedy rewards mall on Dec. 16 for groupon. my question are the points earned for both purchases or just 1? The purchases were made the same day, but seperate times. The points in my speedway rewards history for groupon appear once so i do not know if it was for 1 of the purchases or both and they combined it.

  Business Response

  Date: 02/13/2023

  Greetings!

  We have made successful contact w/ the customer where she states her issue had been previously addressed and resolved. 

  We inquired to ensure that all issues and concerns were addressed, but the customer had no additional matters that needed attention. 

   

  If there is any assistance needed regarding these matters, please feel free to reach out to a member of the team. 

  Thank you!

  Executive Response Team 

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started in january 2022 i received a charged called High risk fee in the amount of ******, ****** in feb, ****** march, ****** april with a default charge of ****** and a late fee of *******. which they confirmed by phone they did not send out an invoice so bill was shorted paid by ******* at no fault of mine. another high risk fee of ******* in may, ****** june, ******* in july, ****** in august. called and spoke w/ rose (supervisor) said she can give me a credit in the amount of ******* would not give the rest of ******* but would waive the next 90 days in high risk fee because of some score, which again was no fault of mine. got my statement an only ******* was credited. called because my account was still being charged high risk fees ****** aug, ******* in sept, called on sept 12 and was promised credits and no more high risk fees. oct another fee of 1015.00,nov ******, dec ****** default ****** & late fee ******* still no credits that were promised. back on the phone 12/2/22 with **** (supervisor) promised to credit and no more high risk fees get . ************ same thing no credit and high risk fees with late fee charge. called on 01/04 spoke w/ ****** (supervisor) said i see all the problems with your account and i will correct and get back to me. called i have called 2X01/19, said he was on another call will call me back. never called i called back and said he was a lunch & will call me when he returns, never called. i left a message on their help feedback on 01/23 and 01/26 and still no response. i have recorded messages and emails from them on credits that were promised.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fuelman strikes again! I've grown to dislike this company and recommend others stay away. Please find a better intro card because this one is more of a headache than they're worth.I reached out to support on 12/6 after reviewing our fuel bill and seeing we were charged twice at 1 location. Our correct charge for $173 and an incorrect charge for over $600. We reached out to the Fuel station, they admitted their mistake, and they opened a ticket with the companies headquarters to issue the refund. All on the same day. I called Fuelman after we spoke with them and asked for the charge to be put on hold or removed because it was an error on the Fuel station end. The Rep told me to open a Dispute ticket as that was the only way it could be done. The only way to do that is fill out a form and EMAIL it over. I did that, however, their email box was full and bounced back. For 2 weeks! I called every 3 days stating this and was told to keep trying. Meanwhile I've already paid the fuel bill because they were going to charge me a late fee (12% of current and new fuel bill). On 12/19 I got a Rep who took an extra step and sent a different email to use. I emailed it with the dispute form and the case was closed less than a week later saying "We only see one charge for $644". Completely ignoring the fact that Pilot admitted their mistake and was issued a refund." I called again for a week until I got sent to ***********************. SHE HELPED ME! She was able to get a ticket opened and kept it opened and made sure someone looked into the refund Pilot sent. She emailed me yesterday stating the refund would be processing soon. So no complaint on her at all.My complaint? After her email about the refund, Fuelman closed my account. So now I still don't have the refund, my account is closed, and they're saying 6-8 weeks for a refund that Pilot issued in December. How am I being punished for Fuelman's lack of action?? I'm being told to reapply; why the h*** would I do that after this?

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offered a service and denied us after they collected **** dollars from our business stating we didnt need a credit view then They closed the account and never returned any of our emails, calls, or public demands for return the money they stole from our account. All documents presented.

  Business Response

  Date: 02/02/2023

  ******,

  We apologize about your experience with our application process and the deposit refund return time. 

  Our Security Deposit team verified your deposit is processing and should be returned by February 3, 2023.

  The agent handling this case left a voicemail with his direct number and office hours. Feel free to contact him if you do not see the deposit refunded by the advised date.

  Thank you for your time and bringing this situation to our attention.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account has been closed due to fraud, while we understand any company can close accounts for any reason; we are not sure what is going on with ours as we have never intentionally or knowingly committed fraud. We have had multiple issues before with this company. When we saw the account had a fraud alert on it again recently, we thought it was the same issue before when just about everything was being flagged as fraud. We called on 12/6/22 to let them know the transaction was made by us and to also inform them of changes in income. We were told by the representative they escalated it since we didnt receive an email. The following week, the account was closed. On 12/6/22 we contacted them again and were told it was sent to collections. Not sure how an account would be sent to collections if the due date hadnt even passed for the current statement. On 12/13/22 we called Mr. *********** who helped us with a previous issue as it wasnt clear how we jumped straight to collections; per the previous customer service rep, despite making payments before the due date. We informed him we were needing to make payment arrangements. He didnt know what was going on either with the account and couldnt help us further other than giving us the number to the finance department. We called the finance department on 12/16/22 it just rang multiple times with no answer. We then called again on 12/23/22 and a gentleman answered and said calls were being directed to him because the department was already gone. We informed him that we called the previous week. He replied I don't know what code is on the account either, call again and just let it ring, someone will pick it up. It is usually the run around when calling customer service and numerous calls with no direct answers. We are paying on our account, and are seeking to come to a payment arrangement without the astronomical fees this company imposes to be able to settle the account.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the business is not trying to resolve the dispute. I have a 730 credit rating. I pay alley bills on time. This company practices seems to be to profit off of outstanding late fees. They also do not provide email nor mail notifications of a bill do to help charge late fees toothier customers. I have had the card for three months. every month i get a bill collector call as if the bill is late. the late fees attached are at least half the bill amount. for instance $200 is due and $92 is a late fee. my last bill was $530 in which they agreed to take 1/2 the late fee off which was $120. I was under the impression on 11/14/22 that the full bill was being paid and a credit would be applied to my account i also did not use the card since this date. now i am getting bill collector calls again saying i owe $200 which $92 of is a late fee. I will not be using this card i have other cards i can use and continue to use for gas. I only got this card to separate fuel usage from my other cards but has been nothing but a headache and not customer friendly at all. please help i do not want a bill due i also do not want today high late fees when i also was not notified by mail or email of a bill due.

  Business Response

  Date: 01/25/2023

  We hate to hear about your experience with our company and our billing notifications. 

  A voicemail has been provided with an ************* number and office hours should you wish to discuss future notification settings and to go over possible late fee waivers. 

  A separate email has also been provided this afternoon for your records.

  Thank you

  Executive Response Team