Business Profile

Credit Cards and Plans

Corpay

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

189 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****************** began business discussions with FleetCor Technologies ***************** in July 2021 working with *************************. We had confirmed pricing that we would receive a $.05/gallon discount from all QT gas stations and a $.10/gallon from all other stations, starting at gallon 1 [see emailed screenshot from 7/22/21]. From the very first bill in September the billing was incorrect. This continued from September to November. We then received a credit of $1,579.01 to resolve all prior billing errors. Then in January the billing was incorrect again. This continued each month until we cancelled our service with FleetCor in July 2022. I notified our Fuel Consultant (*****************) and his supervisor *********************** each month of the discrepancies and was assured it would get fixed. In addition, we worked with ************************* their Operations Manager. Initially we were hopeful to get a resolution on this problem, but after several months, our emails began to not get returned. We then gave notice of our intent to cancel on 7/13/22 and then I told them that we were planning on short paying our last bill the amount of the billing discrepancy. We received no responses. We have now been contacted by 3 different collection agencies and after I explain the situation, showing proof of the billing error to each of them, they no longer contact us and FleetCor then sends us to a new agency. We want this resolved and to have no further contact from them again in the future. They have not been willing to correct their error or resolve this.
Business Response
Date: 05/24/2023
*******,

We hate to hear about your negative experience with our company.

After researching the account and contacting the agents mentioned in your complaint, we were advised of the following points:

- Account closed since 2022
- Not all fueling locations used were part of the discount program.

Due to these findings, we would not be able to ***** any additional billing adjustments or credits.

While we understand this may not be the outcome hoped for, we hope you find our response satisfactory.

Thank you
Customer Answer
Date: 05/25/2023

Complaint: 20066359

I am rejecting this response because:
The billing errors are comprised of two issues 1) not applying the correct discount codes on gallons purchased and 2) charging ** for card fees when they should have been waived for the first 6 months. We were promised a .05 savings at QT stations (~95% of our transactions are at QT) and then .10 discount at select stations and .02 for all others. We were not receiving this. After months of representative from FleetCor looking into solving our billing discrepancies, never once was it mentioned that certain stations were excluded from receiving any discounts. We would have never switched from our previous provider if that were the case. We were made to believe this was being resolved. I tried to rectify this monthly, but contrary to the promise that it would be "up to me [*************************] and ***** to make sure you get your rebates" that did not happen. Please see email attachment to support our understanding.
In addition, I have emails from *********************** stating that our card fees would be waived and per our billing, they were not.

Sincerely,

*************************
Business Response
Date: 05/31/2023
*******,

We hate to hear our initial response was not satisfactory. However, due to the age of account closure we are unable to issue any additional credits. This will remain as the final decision.

Thank you
Customer Answer
Date: 06/01/2023

Complaint: 20066359

I am rejecting this response because:
The age of the account and the lack of effort to correct it at the time of the issue was completely in your control and you chose not to. We did everything we could to try and rectify the situation. Your companies unwillingness to fix a problem that was clearly a breach of the terms of our contract, will not become our problem. We have no intention of paying any additional amount when there is clear proof that this is a billing issue.

Sincerely,

*************************
Customer Answer
Date: 06/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Regards,
*************************
Business Response
Date: 02/26/2024
We apologize for any dissatisfaction with our prior response. When the dispute was filed, we noted that your account had been closed for nearly a year. Unfortunately, some of the locations involved in the dispute did not qualify for discounts. Additionally, as the account was already closed, we were unable to apply for any courtesy credits. We value your business and regret that we were unable to provide a more favorable outcome in this situation.
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We (**************, LLC.) originally had two accounts with Fleetcor. Both set up by a prior employee. We have been attempting for over a year to cancel both accounts. We were told we couldn't make changes to the account if we were not listed as an "administrator" on the account. The sole owners of the business have reached out to Fleetcor management and sent over letters on company letterhead to try to get these accounts closed. We have had no resolve. I am the office manager of **************, LLC and have called and emailed multiple times, with multiple reference numbers received by the company and every time there is no resolve. We do not owe Fleetcor any funds and only want to close these accounts. Please assists in doing so, this has gone on for way to long.
Business Response
Date: 05/17/2023
*****************************:
We would first like to apologize for the complications you experienced while trying to get assistance with the account closure requests.
At this time, both of the accounts have been closed per your request. We hate to see you go, but thank you for the opportunity to support your business needs.
If additional assistance is needed regarding any other matter, please feel free to reach out. A member of the team will be happy to assist.
Thank you,
Executive Response Team
Customer Answer
Date: 05/17/2023
We are currently satisfied with the response, but we have been told before that these accounts would be closed. I will be happy to reach back out when I have more conformation that the accounts are really closed.
Business Response
Date: 05/22/2023
Greetings!
We received the customer's response and understand that she wanted additional information/confirmation that the accounts have been closed as requested.
It has been confirmed that the two accounts have been deactivated and email confirmation was sent to the customer as well.
The customer responded and has no additional, questions, concerns, or issues.
Thank you,
Executive Response Team
Customer Answer
Date: 05/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 08/28/2023

Complaint: 20046279

I am rejecting this response because:
Back in May we filed a complaint against Fleetcor about failure to close our accounts. Since then, I received a check from the company for $49.80, which I did not request and did not cash due to uncertainty of its origin. Now I have continued to receive bills for our account ***** IAO $33.47. I was reassured that our accounts had a 0 balance and that they would be closed back in May, but this has not happened yet. Please help!

Thank you,

***************************** / Office Administrator
e: *********************************************
w: ********************
p: ************ f: ************
a:*********************************************

**************, LLC
************************************************
m. ************
f. ************

Sincerely,

*****************************
Business Response
Date: 08/29/2023
*******,
We hate to hear that our previous responses were not satisfactory.

After reviewing the account, it appears it was not fully closed. This was corrected on 8/28/2023.

In addition, we confirmed that your account reflects a $0.00 balance owed and with the finalizing of the account closure, you should no longer receive invoices.

Thank you for your patience while we researched your complaint.

Best regards
Customer Answer
Date: 08/30/2023

Complaint: 20046279

I am rejecting this response because:
We have been told multiple times that this account was closed, and yet it never was. I would like some other confirmation that the account is completely closed before accepting this response. Please see attached letter from last BBB complaint and email that followed stating we have been trying to close this account since 6/16/2022

Sincerely,

*****************************
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to submit a complaint against Fleetcor, a fuel card provider, regarding the mishandling of my fraudulent charges and the lack of action taken by their fraud department. Case Number: ******** I hope to bring attention to the negligent behavior that Fleetcor has shown.As a loyal customer of **********************, I am disappointed in their lack of protection provided to those who have been victimized, attention and support regarding this matter. This incident has left me feeling unsupported and frustrated. I am requesting that Fleetcor review my case and provide me with a fair resolution.My fuel card was stolen I immediately reported the incident to Fleetcor's fraud department and submitted a fraud dispute form containing all requested documentation on Jan 11, 2023. Despite my efforts, I was informed on Jan 13th that my claim had been denied and that I would not be protected under their fraud protection program due to the theft.What is even more concerning is that I had reported the incident as soon as I noticed I had a new bill due. I also paid some of the charges in the previous bill because I was unaware that the card was compromised. Despite submitting all charges and a police report, Fleetcor has failed to act on this matter.I have reached out to Fleetcor over 10 times in an attempt to resolve this issue, but each time, I have been told by their customer service that there is no direct contact information for the fraud department. Instead, they would submit a request to have them reach out to me. To date, no one from the fraud department has reached out to me, leaving me feeling powerless and frustrated.It is unacceptable that Fleetcor has shown such disregard towards their customers and their security. My attempts to resolve the issue have been met with inaction and indifference. Additionally, I request that Fleetcor improve its communication channels and customer service, so that issues like mine can be resolved in a timely and efficient manner
Business Response
Date: 05/12/2023
*******,

We hate to hear about your experience with our company and the dispute process.

While speaking with our ***************** they advised the dispute was denied due to transactional data that indicates someone associated with the business made the purchases. In addition, per section **** of the cardholder agreement (attached along with this response) - Clients are responsible for locking stolen/lost/inactive cards, Driver ID's etc. immediately.

At this time, the denial will remain.

While we understand the outcome is not the decision hoped for, we hope you find our response timely.
Thank you
Customer Answer
Date: 05/12/2023

Complaint: 20027137
Thank you for your response regarding my complaint. However, I must express my deep disappointment with Fleetcor's decision to uphold the denial of my dispute. I find the reasons provided in your response to be unsatisfactory and believe they do not accurately reflect the circumstances surrounding the fraudulent charges on my fuel card.

Firstly, you mention that the dispute was denied based on transactional data indicating that someone associated with the business made the purchases. I would like to emphasize that I reported the theft of my fuel card as soon as I became aware of the unauthorized charges. While there may have been a delay in recognizing the fraudulent activity, it is crucial to note that I took immediate action upon discovering the issue. I promptly reported the unauthorized charges and provided Fleetcor with all the necessary documentation

Moreover, your reference to section **** of the cardholder agreement is concerning. While I understand the importance of promptly reporting lost or stolen cards, it is crucial to note that I reported the theft immediately upon discovering the unauthorized charges. I took swift action to address the situation and provided Fleetcor with all the necessary documentation to support my claim. The fact that the charges occurred during a period when my fuel card was stolen should be taken into consideration, as it highlights the unauthorized nature of the transactions.

I would like to reiterate that I have made numerous attempts to resolve this matter through your customer service department, but each time I have been met with unresponsiveness and a lack of assistance. This has only added to my frustration and reinforced the need for external intervention in this case.

Considering the aforementioned points, I respectfully request that Fleetcor reevaluates its decision and reconsiders my dispute. It is clear that the unauthorized charges were made while my fuel card was stolen, and I have diligently followed all necessary procedures to report the incident and provide supporting evidence. I trust that Fleetcor will exercise fairness and transparency in its review of this matter.

Furthermore, I want to express my willingness to cooperate and find a resolution. In an effort to amicably resolve this issue, I am even prepared to pay the outstanding balance. However, I kindly request that Fleetcor agrees to update the negative reporting to the credit bureaus associated with this account to "paid on time" or remove them altogether, given the extenuating circumstances that led to this situation.
I hope that Fleetcor will reconsider its position and work towards a fair and mutually satisfactory resolution. I appreciate your attention to this matter and look forward to a favorable response.

Sincerely,

*************************
Business Response
Date: 05/12/2023
*******,
We regret that you disagree with our Fraud Department's investigation and denial of your dispute, however, due to the transactional data found, we are unable to overturn the previous decision.
Thank you
Initial Complaint
Date:05/01/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled account after a year and a half of terrible service. After almost four months I am still being sent delinquent notices, and nobody can tell me where my security deposit is (was supposed to be refunded within ten weeks tops). They refuse to send me a refund of my deposit (was told they would use deposit to pay last invoice and then refund excess) and continue to hit my business credit and personal credit, when I am the one owed money. There is nobody in the company who can tell me where my money is.
Business Response
Date: 05/04/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

In reviewing the account, the deposit of $200.00 was applied to the balance of $118.22. Leaving a remaining credit balance of $81.78.
The refund check for $81.78 will be mailed out today, 5/04.

If you will require further assistance with this matter, please email *************************************** and enter your reference number MH13947948 in the subject line and an agent will contact you as soon as possible.

Respectfully,

Executive Response Analyst
Initial Complaint
Date:04/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with customer service and was told to make a payment of $395.56 for my account to be unlocked. I was never told anything about a ticket being submitted to see if it would be unlocked. I immediately made the payment and spent 2 weeks calling back and being given different answers regarding my account. I was told 2 to 3 days at first. After that I was told the following Monday. I called back on Tuesday and was told 72 hours. Called on Friday and was told they were waiting on a decision from credit. Received an email on Monday saying I had to pay a deposit on tp of what I had just paid for my account to be unlocked. Called customer service and was told to pay the balance of $78 for my card to be unlocked. Asked him if he was sure because I kept getting different stories for him to tell me my account was closed and I yet again had to talk to the non empathetic women in financial services. I was argued down that I received a notice (not one that said pay up and well s**** you anyway), and that my only options were to pay the deposit or close the account. Ive paid back every cent theyve extended me and any fees. Why am I being treated like this. I have a utilization of less than 10%. No question as to what was going on or how they could help. They just took my money and slammed the door in my face. The financial services reps just want to argue with you and prove a point. They talk over you, dont listen, are not empathetic. It is a horribly run company. I have no problem paying what I owe but I do have a problem with companies changing the rules after I hold up my end of the bargain. Im out $395.56 and the people at this company could care less. You pay credit so that you can use it, not so you put yourself into a bind. I have never not paid them. Customer service and financial services need to get on the same page and give the same information.
Business Response
Date: 05/03/2023
******************************************,
Thank you for the opportunity to address your concerns. Upon review of your complaint regarding Account Reinstatement, we have taken the following actions to resolve this matter:

*The account was approximately 3-6 months old and there were (2) NSF infractions that occurred on the account. Typical practice when a line of credit is extended to a customer, after (2) NSF infractions; the accounts are converted to Prepaid.

*In this instance, instead of an automatic transition to a Prepaid account, the account was eligible for reinstatement upon review. The balance requested was a balance that was true usage. However, upon review of the account, it was determined that a security deposit would be required in order for a line of credit to be extended once again.
We apologize for the confusion but hope this provides the necessary clarification.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
T**** you,Executive Response Team
Initial Complaint
Date:04/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/6/2023 An invoice was sent by this company with charges that weren't correct and instead of them removing the bogus charges from the invoice they said that the invoice must be paid in full but they would credit the charges to the next month's invoice. When the next month's invoice came ; the charges that the gave credit for were simply added back to the invoice in the form of other charges that weren't valid. After expressing this to the people they then said that that invoice would need to be paid in full therefore repeating the cycle of the initial discrepancy. I requested that the fraudulent fee be removed and to cancel my account and still account hasn't been cancelled nor charges.
Business Response
Date: 04/17/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We have submitted a credit of $182.99 that will be applied to your account within one to two billing cycles. The credit should be applied on your next report date.
As we discussed, I will pull your next report and credit any fees that have been applied and then follow up with you.
Your account is currently exempt from the late fee and we have implemented the process to stop the high risk credit fee.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13848405 in the subject line.

Thank you again. We value your business.

Warm regards,
Executive Response Team
Customer Answer
Date: 04/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My claim is about late fees and finance charges that are being charged on a fuel card we utilize. The company is not rectifying the situation after multiple attempts. I submitted a customer service request on 4/7/2023 2:10 PM and as of today, 4/13/2023 9 AM, I had not heard back. The acknowledged email I received on 4/7/2023 states up to 72 hours. I called in this morning and spoke with 6 or 7 people with no resolution. Late fees are being based on the amount of the bill that was paid late plus the current bill that the late fee is on. Please see that attached documentation. A breakdown of all our bills since we became a customer, 9/2021. Bills and statements for *************.Updated agreement received 2/15/2023. I never received or signed an agreement or contract when we became a customer, so this is the first I am seeing anything regarding how charges are calculated. The updated agreement states due date cutoff was to be changed to 8 PM PST however bills and their website states 4 PM PST still so I don't know if I will be charged a late fee today (payment was made at 6:45ish PM CST).Your help would be much appreciated.Thank you, ***************
Business Response
Date: 04/20/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The timeframe for same day posting on an active business day by 8:00 pm eastern was an issue with the payment window not being able to update the new time.
We received advisement that this is resolved.
A credit of the two late fees will reflect on your account within 24 to 48 hours.

The terms and conditions have been emailed to you.

If you will need further assistance with this matter, please send and email to *************************************** and enter your reference number MH13840035 in the subject line.

Thank you for your time and patience. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:04/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding Fuelman's recent changes to their payment system and terms of service. I had initially agreed to be billed monthly, but now I am hearing that it's twice a month. As a regular payer, I pay off my bill every month, sometimes even paying off unbilled charges. However, I had a problem with paying my February bill, as I paid it one day late, which is unusual for me. When I paid the bill, I also paid the unbilled charges, which led me to believe that I had a zero balance when I logged in to pay in March. However, at the end of March, I received a large bill with $75 in late charges, which baffled me. I called customer care but got hung up on twice before finding out that I had missed my March payment due to a glitch in the system. I was trying to pay the bill with the $75, but I kept getting errors. I tried to pay the bill for four days, and on the fifth day after three attempts, it finally went through. My payment information has always been the same, and it has never changed.I believe Fuelman was trying to hit me with another late payment because of whatever update they did. They told me I should have called, which I did, but I always got disconnected when I tried to explain why I was calling. When I spoke to their representative, they said the only way they could waive the late fee was if I upgraded to plus and be charged more. I find this to be blackmail because it's not my fault or negligence. I am alerting you to a flaw in your system, and yet I have to pay for it. This is unacceptable.I have screenshots of my payment history and the errors I received when trying to pay the bill. A Fuelman representative said that I wasn't the only one having problems with payment through the portal. I urge you to rectify this situation and refund the late charges that were levied due to the system glitch.
Business Response
Date: 04/21/2023
We hate to hear about your experience with billing and payments with our company.
After reviewing your account, we have issued a credit for the $75 late fee and $2.39 Finance Charge billed on 3/26/2023.
If you require further assistance, feel free to contact the agent who handled the complaint, ******** at ************ Monday through Friday from 8:30AM-5:00PM Central Time.
We hop you find our response and actions taken satisfactory.
Executive Response Team
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a ****** credit account with Arco/Fleetcore in Nov of 2022. I was told for the first 90 days it was a trial run, there would be no late fees or credit reporting until the trail was finished to offer the best service by ************************* my personal Account Executive ************************************************************************ Direct Line**************. After the first 15 days I received a late charge $ 75 after paying my bill on the day it was due. I called my rep and he ensured me it would be credited. After one week it was not credited, so I called customer service and was told that I would need to pay my bills 2 days early for it not to be late, and i must pay the late fee or i will be charged another late fee. I was then told it would be credited to my account because it was done in error but the system will not zero the account until payment is made. First red flag. So i paid the incorrect charge in Nov. In Dec I received a bill for *******, even though I had not use the card for weeks. I refused to pay and was told I would be charged a late fee if payment was not made. I refused and contacted ***** and a supervisor on three-way both of them insure me the error would be correct, because it was put on my account in error. In Dec of 2022 and Jan of 2023, Arco reported late payments and negative history of $200 to Experian Business and Dun And **** Street, all while correcting these inaccurate statements. After talking to several supervisors and my account specialist I was told to dispute the inaccuracy and it would be noted for the credit ***** and corrected. After two disputes in January and February ArcoFleet core has not correct these inaccurate reports. I need the help of BBB get the Arco Credit *****Fleet core to read the notes on my account and correct these inaccurate reports. It has already been documented by my account manager ************************* and a account supervisor that these reports were inaccurate. My account has since been assigned to *****************************.
Business Response
Date: 04/06/2023
*****,

We hate to hear about your issues with our company. We have been able to confirm with the credit department that a $0 balance and 0 days late was reported as acurate with Experian on March 16 2023.

*************** further advised if there are any additional questions, you may contact our AR department at ************ regarding your account balance or payments.

Best Regards,
Executive Response
Customer Answer
Date: 04/07/2023

Complaint: 19868569

I am rejecting this response because:
Their needs to be corrections made on my report for the reporting sent to the buearus in December 22 and January 2023. These reports in Dec and *** lowered my credit rating by 50 points. Reporting 0 balance in March of 2023 does not correct the negative effect to my report. These inaccurate marks will stay on my report for 7years and need to be removed. I have explained this to fleetcore on numerous occasions. I would like a letter stating that fleetcore reported incorrectly in the months of December 2022 and January 2023 so I can dispute those previous inaccurate negative reports and get them removed from my credit report

Sincerely,

***********************
Business Response
Date: 04/11/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Our team reviewed the attachments you provided of the credit reports.
They advised there aren't any derogatory remarks on the report, only balances.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13793426 in the subject line. An agent will contact you as quickly as possible.

Thank you again. We value your business.

Respectfully,
Executive Response Analyst
Customer Answer
Date: 04/12/2023

Complaint: 19868569

I am rejecting this response because: there should not have been a balance at all reported. The balance fleetcor reported was incorrect. The balance was for late fees that should have not been placed on my account. That incorrect report lowered my business credit report unjustly. Why can't someone from ur company read my note in my case, it clearly stats that balance was placed on my account incorrectly and there should have not been any fees and reporting to the credit buearu in Dec or Jan while my account was in the beginning stages. I have proof those balances where added incorrectly and should not have been reported. This has been the worst experience dealing with your company. I want those balances reported cleared from my report. Simple.

Sincerely,

***********************
Business Response
Date: 04/25/2023
Better Business Bureau:
I would like to reject the offer of Mediation for complaint ID ********.
Regards,
***********************
Business Response
Date: 05/17/2023
*****,

We hate to hear your experience has continued to be a negative one.

Our credit management team reviewed your account they advised the following:

- No 90 day period without reporting.
- Credit report will not show ** in the bureau until after 60 days on the books.
- NSF returned check in December 2022.
- Return check resulted in late reporting.
- Any credit activity has been accurately reported to *********** at this time.

Although this may not have been the outcome hoped for, we hope you find our response satisfactory.
Initial Complaint
Date:03/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a ** Mastercard that I have had for about 8 months and had never used the card since getting it. A few weeks ago I received a call from a ** representative saying that I should use the card or lose it, so I used 100 dollars on the card on March 5th, 2023 and had a payment due date of March 15th, 2023, I made the payment on the actual due date but their system processed it for the next payment date of March the 16th, which made the payment show up late and I was then charged a 75 dollar late fee which is ridiculous. I called and spoke with a ** customer service rep, who stated that there was nothing that they could do and that the 75 late fee could not be waived so I called the ** account manager that had called me and asked me to use the card before they closed it and explained to him what happen, he then stated that I should pay thee 75 dollars and stated that I will get a 75 dollar credit and that since it was my first time using the card, there should have never been a late fee, I made the 75 payment today March 22, 2022 and the system is showing a payment date of 3/23/23, I should have never had a late payment fee and should have never had to pay an additional 75 dollars for a 100 dollar charge that I paid on time, I'm being ripped off at this point and definitely would like to receive a refund and not a credit (which I haven't received) of the 75 dollars, this is definitely an unethical business practice and I wouldn't want to continue a business relationship with a company that try and beat small businesses out of money for their own gain, this is net 5 account so it's not like I'm getting anything out of it , I just want to be refunded my 75 dollars at this point, I live on the west coast and they are on the east coast, i should not have to be penalized because their system only recognizes one time zone when a payment is made.
Business Response
Date: 04/06/2023
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The March invoice is attached to the email. The due date was 3/15 and it was paid on 3/16, therefore, the late fee was generated. The invoice was emailed to you today.
A credit for the late fee was submitted on 3/22 and will be applied to the account within one to two billing cycles. It very well could be on the 3/25 report.
The posting timeframes for online payments are on an active business day, excluding a holiday and the banks are close, submit by 4:00 pm eastern. The cutoff timeframe will soon be changing to 8:00 pm eastern.

I will pull your 3/25 report on Monday the 27th and if there is a late fee, a credit will be submitted and a follow-up email will be sent to you.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13688019 in the subject line. I will follow up with you as quickly as possible.

You may also reply to this email.

Thank you for your time and patience. We value your business.

Respectfully,
Executive Response Analyst

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