Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  PO Box 923928 Norcross, GA 30010-3928

• 

  Corpay

  PO Box 536705 Atlanta, GA 30353-6705

• 

  Corpay

  3399 Dogwood Dr Hapeville, GA 30354-1439

• 

  Corpay

  PO Box 2224 Birmingham, AL 35201-2224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a gas card for my business and was informed I would get a discount when using the card at a ** which was invalid. I was also not informed of a $10 monthly charge nor that I would have to input miles everytime I used it. I requested to close out the account right after the 1st use. Was told it would be closed out once I paid. I paid the bill then was sent another bill for $10 monthly charge. Contacted someone again and was informed it would be taken care of and closed out and it still isn't. This has been ongoing for months now and needs to be closed.

  Business Response

  Date: 01/12/2023

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

  As we discussed, the rebates are 30 days in arrears and are applied on the next report date.
  The amount due of $10.00 has been credited to the account. The credit will be applied in one to two billing cycles. It very well may be applied on the next report date. 
  We have advised the accounting team of the credit. 
  
  If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH13173237 in the subject line. An agent will follow up with you as soon as possible. 
  
  Thank you for your time. 
  
  Respectfully, 
  Fleetcor

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been had our account with **** for over 25 years and use them almost exclusively for all our fuel purchases. We spend about $12,000 a month and pay on time in full each month. A few years ago they transferred us to a Universal card. This led to unauthorized charges and fraud (which was not covered). We requested to go back to the **** Business Solutions card. Our first bill with the Business Solutions card reflected a 2% service fee which we had never been charged in the previous 25 years. Our account rep promised the fee would be credited and permanently waived. It has been 5 months and the fee is still applied each month. I have spoken to many reps who promise the fee will be deleted permanently but that has yet to happen. They credit it each time I call. Why promise something and then not follow through? There is no way to talk to or email the same representative each time. I wish they would follow though on this promises, if not I guess it will be time to explore other options.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted a company called *********** from Mastercard website, which *********** was an affiliate Mastercard issuer. I've applied for a credit card and somehow this company in question, FLEETCOR responded and started to continue with the application. Unaware of FLEETCOR until I've noticed their logo sent with a text message, I began to question what company are you, and the guy I was dealing with, ************************* said that his company is part of *********** and he deals with that part of the credit cards. Since he knew my information, I've figured it to be true and honest, so my business credit was done with him and approved for $8,000 limit. After a few days he then starts to ask about my personal credit information, and I asked why he needed that if this was a NP (no personal guarantee) account, ***** then says we just want to check your personal credit, it won't affect any decision. I felt suspicious but continued and provided approval to do a personal credit check or "review" and then I got a call from the credit department because I have fraud alert on my person credit file, so I went through with that and was later sent an email decline letter with no reason. I was going to leave it at that, but I was suspicious to know why a decline when both credits are great, and I was initially approved with just the business report. I contacted ****** again and he said it was odd, and he checked the reason, which *****, the fraud department noted "I didn't cooperate with him" and didn't go alone with fraud identification process, I showed ***** was a liar with my phone bill call log date and time length and he changed his tone to say, "I'll contact his boss". After "checking", ****** then said o.k., but we now need to verify something else, either Certificate of Insure OR a phone bill. I thought this was fishy and a scam at this point, but I provided my COI and then was turned around ask asked for a phone bill. I said you are playing games, and this is unnecessary as I've never went through this with my excellent credit from any company. I gave not one, but two different phone bills and heard nothing else. I contacted and they delayed with little contact now, I'm guessing they scammed me out my information now and got my whole identity they wanted to steal I believe. So, after this month-long ordeal, I reached out again and ask what is going on, not to much response but "just wait" the underwriter is now reviewing things and not response from this company. I've then last week sent a message to explain why you wasted a month of my time that normally takes 2 or 3 days to do that you approved me then had multiple departments clearly lie and say we can't give credit. Maybe this is a fraud/scam, or maybe just discrimination on my race that figured out, and don't want to do business with my kind. Anyway, my credit now suffers unnecessary inquires because of their possible scam games. Rezwan response today was "our team was not satisfied with your credentials". But this is what they asked for! Why did this company take over the process without telling me they are a different company!

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is a billing issue. My bills are being inflated with ludicrous amounts of fees that aren't clearly explained as to why you received them. I've gotten a $2 Out-of Network Fee, $80 Credit Risk Assessment, $10 Account Fee in November. In December I was charged $6 Out of Network Fee, $10 Account Fee and a $75 Late fee. The EXCESSIVE FEES are INFLATED. Yes, I was late in November as it was an iConnectData SYSTEM issue as I was unable to log in and I am constantly having to call support to help me reset EVERY MONTH as I've been locked out of the account, and it takes FOREVER to get a response from the company's support if it's after 5pm. I've spent almost 50 minutes on the phone to only get disconnected. No rep that I've spoken to could answer the question of these outlandish charges. who heard of a gas card being out of network as if this was healthcare? The website doesn't provide any information just like the customer service reps. **** is way of price gouging in my opinion

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is so ridiculous I dont even know where to begin. Do yourself a favor and look elsewhere. They put your account on hold and you cant even use the service that you signed up for. Our account has a $0 balance and yet they will not take our account off of hold. Its been weeks, weve called over 20 times, we stay on hold for hours then were talking to someone and they just hang up on us. It doesnt happen once it happens every single time weve called. The fuel cards never work. They literally work maybe 20% of the time and you cant just easily call in to get it fixed. Nobody will help. They just do not want to get the issue resolved. I really cant even understand why. Its like the company doesnt want to conduct business.

• Initial Complaint

  Date:12/20/2022

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company stoled **** dollars from ** and other merchants

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FuelMan (may also be known as fleet core) was an account that I applied for to add an additional fleet card to my businesses profile. I placed a security deposit of $600.00 down for the initial limit (this was around September 4th, 2022) and was informed it would convert to an unsecured credit card after six months of positive usage. After using the card for a few months I decided that the card is doing more harm than good for my business and unfortunately I had to cancel the card (I paid the card off before canceling it). With me canceling the card on November 9, 2022 I requested a refund and was informed it would take a little over a month for the account to be closed and for the refund to be issues. As time moved forward and I received the check, the check was only $175.22 on 12/09/2022. I have attempted several times to contact *******, Fleetcor, ************************* (who was my account manager) and have sent a number of emails and left voice mails attempting to resolve the matter and get a better understanding of why I was issued a check for that amount but to no avail. My last statement as of 11/24/2022 my balance was $24.78 and my last staement as of 12/08/2022 was $0.00. With my calculations if I placed a security deposit down for $600.00 and even if I had a balance of $24.78, my refund doesn't equal $175.22. I have googled this company and discovered that I am not the only one suffering from this type of complaint with this company. I would like the remaining balance that owed to me from my initial deposit to be refunded please. My account number: *******

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ARCO Business Solutions - Account Number: *************** or I have a ********************** fuel charge account with arco business solutions also known as ifleet.com. I contacted someone in the corporate office several months ago regarding a high credit limit risk fee of $249 that appeared on my card account, and also 1% surcharge on the total amount of fuel purchased throughout the month period I spoke with ******* in the corporate office and she said that both of these would be removed permanently. They were removed from that bill. Every bill since then continues to have both of these charges on the account. I have written and called ******* back and I have not gotten a response until today, 12 days later, and it was not from *******. The unknown Agent, said I would need to call in and ask that this be removed and would only last for three months. This should be totally removed from any future ********, permanently, not on a temporary basis, and not where I need to call back in every time I see it on the bill and waste two hours of my time period even then the agent cannot say it was permanently taken off or at least for that month even.******* stated when I spoke to her before that I have no reason to have that charge charged to my account for a high credit risk fee, or for the 1% fuel charge fee. These need to be permanently removed. Also I would like to have the name, direct phone number, direct e-mail address, direct fax number, hours that are best to reach the representative that answers this complaint, and the best time to reach this person, so we can work this out permanently. This cannot go on any longer.I feel like arco and I fleet are gouging their customers hoping they will not find this on their bill. If this continues I will have to seek other remedies outside of this complaint process. I look forward to hearing back from you. Thank you.

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Universal Platinum Fleet Vehicle Card ACCOUNT #: ********* #****************/**/2022 - $30.00 01/18/2022 - $30.01 01/23/2022 - $10.17 01/23/2022 - $30.30 01/31/2022 - $53.35 02/18/2022 - $50.01 03/07/2022 - $34.01 03/19/2022 - $63.00 04/05/2022 - $56.01 PAYMENT:04/07/2022 - $539.26 TT: **** ************ CONFIRMATION #: ********* I called to PAYOFF my account and the Representative would not explain how my balance was $549.26 when I only had charges of $356.86. I just asked **** to give me the FULL PAYOFF Amount so I can have a $0 balance. Thinking this was settled and payed off like I had many other cards on this day, I did not go into my account. I received an email saying there was a balance due so I logged in, saw a balance and called Fleetcor to find out why there is a balance. PAYMENT:09/21/2022 - $56.01 TT: ******** CONFIRMATION #: ********* Was told by ******** there was a BALANCE still due. I explained I called in on 04/07/2022 and PAID my ACCOUNT in FULL. ******** gave me no explanation why there was a balance so I paid it again to get this company off my back and from ripping me off. AGAIN, I thought I was done with Fleetcor and had a $0 BALANCE. I specifically asked ******** if this is the ENTIRE BALNCE DUE and would I need to call in again? ******** specifically replied "YES", this is the entire BALANCE DUE. AGAIN, they are billing me. Have reported me to the CREDIT BUREAUS, REDUCED my CREDIT LINE from $2000 to $0. Fleetcor has ripped me off, ruined my CREDIT and caused me immense stress during a time in which I have undergone Spinal Surgery. I PAID OFF much of my debt prior to my surgery so I could recover peacefully and with reduced stress. This has caused me emotional and physical stress. This company is ruining my future, my credit and my health by continuing to extort monies from me. Please help me get my credit report corrected and monies refunded for excessive fees undocumented.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a business, ******************, we was a business credit card with the company ** Business Solution, for the amount of ******* credit.This account was open around December 2021, we do payments every week for around ****** every week or depend how much we spend every week. In around two or three months ago I feel like a we paid more that we expend per months. And I check with details how is my gas used.Then when I see I have to paid more money like a we expend, I call to the ** offices and some guy let me know we still paying penalty for late fee from March 2022 to October 2022 for around ****** each month plus ***** + ***** each month concernment to the late fees. Now they said I support to do the full payment's every 3rd of each months, we never didn't know this part, and they said, at this time of every month I old some amount of my balance, they used like I stay in late fee and they charge me this amount.I do no accept that because in case I have a balance at the time is around ****** or less. And is supposedly, a credit card, I can't believe I have to paid the total balance every months. The total amount they charge me in the last 9 months is ********, I closed my account and I have a pending balance of ******, I want they take the amount I old there and give me the balance back. because it is not fair what they have did.