Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Corpay has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  PO Box 923928 Norcross, GA 30010-3928

• 

  Corpay

  PO Box 536705 Atlanta, GA 30353-6705

• 

  Corpay

  3399 Dogwood Dr Hapeville, GA 30354-1439

• 

  Corpay

  PO Box 2224 Birmingham, AL 35201-2224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Company has a ******** account. The Office Manager ********************* left the Company over a month ago.Suddenly without warning the gas cards were shut off. Our Company has a $10,000 Limit and our balance is is $3,300. The Owner of the Company called to ask why they shut the cards off and they refused to speak to him. I also called, and got the same response. We have the account number, the ****** key, the answer to all the security questions and Proof through the GA ******** of Corporations of Ownership and this Company refuses to let us pay the bill or grant ****** to the account. I have been an Accountant and Business Manager for 20 plus years and have worked with multiple companies, and have Never run into a Business that refuses to allow the owner of the company ****** to his own account, yet think the bill should be paid by the Company. If they are not going to allow the owner of the Company ****** to his own account, not even to log in and pay the bill. Then the bill needs to go to the former employee *********************. I will be happy to provide her contact information.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I operate a ******************* On 10/27/22 we were cleaning out one of our trucks and found a FuelMan credit card (CC) that we business owners and managers did NOT open. The CC has our company name on it and it indicates, with a number, that it is 1 of 2 cards. To gain information on this CC I ran a business report and found that the driver of our truck opened this CC using our company information. On 10/28/22 I called FleetCor and reported this issue. The customer service rep asked numerous questions and was able to confirm the CC was not opened by any business owner or manager. He then created case number ******** and sent the issue to the fraud department. He told me the FleetCor fraud department would contact me w/in 72 hours. No contact was made. The rep also told me to file a police report; we filed a report on 10/31/22 (Rpt No. ********). Our police department turned our report over to an investigator. Our investigator called FleetCor and they did not cooperate with him and did not return his phone calls. After several follow-up calls regarding the case, I called FleetCor again on 11/30/22 and a manager by the name of ****** told me that the fraud department did nothing w/ the case. He created a new case number: ********. He explained that he was noting high priority on the new case number and someone from the fraud department would contact me w/in 24 hours. No contact was made. I'm highly disappointed in FleetCor and frustrated. First, they were supposed to verify the credit card applicant's identity and rights to use my company name prior to approving him for a credit card - they did not. When they learned about the fraud, they were supposed to complete an investigation in 30 days - they did not. A card w/ my company name is in use and they won't do anything to put a stop to it! I need FleetCor to close the credit card account, contact our investigator, give us a copy of the completed CC application, & all CC acct information.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small, family and veteran-owned business. We had run 22 trucks monthly until 3/17/20 when COVID essentially shut down our business. We further reduced our staff in November 2021. We pay our bill by looking on line for the invoice total, and we monitor employee use of cards daily. We did not realize that there is additional billing information in a separate document that details fees. We just found out that we have been paying $264 per month in account fees--unrelated to our fuel usage. We have been charged $12 per card, even if the card is blocked from use. We only have 5 active charges--at the most, we should pay $60 a month in fees. Our other cards are blocked. There is nothing on the website that details that customers are charged for blocked cards--unless the card is "permanently" blocked from being used. This is a deceptive billing practice. We are seeking a refund of $204 per month for 12 months or $2448.00.

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-6-22 @ approximately 10:45 AM (EST), a foreign representative calling himself ******** refused to allow me to speak with a supervisor. He made me repeat myself for approximately 20 min., all the while pretending to not know what I was asking. I need an American point of contact to help resolve this.

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account was shut for no reason because they are thinking fraud happened and they can not say what incident even was.Rather just putting a hold on the account they completely shut it down causing our drivers to have no fuel while they were out working They really messed up for the business day causing us to lose money not being able to get loads

  Business Response

  Date: 12/16/2022

  Greetings!

  We have attempted to resolve the customer's issue by completing the following:

  - Researched the customer's account. 

  - Upon review of the account, there was an attempted transaction that triggered a fraud alert to the account. The transaction attempted was not permitted within the Terms & Conditions of the card. Due to this, the account was shut down down and notification was sent to the customer. 

  - For the security of our accounts, we are limited on the information that can be released in these instances. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.

  Thank you!

  -Executive Response Team 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18515024
  
  I am rejecting this response because:

  Its impossible to correct a situation when you refuse to say what unauthorized transaction was attempted. At a minimum, you could give me the card number for the offender. The only mistakes I'm aware of is being at a wrong gas station thinking it was a Fuelman station. You could have just turned off the offender's card and contacted me to fix the situation. Instead, you chose to disable all cards and leave my drivers stranded.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/09/2023

  Greetings!

  We received the customer's complaint for assistance and researched to provide clarification. The following was identified:

  - There was a transaction that populated as a suspicious transaction and triggered an alert for the account. For security reasons, we are limited as to how much information we can share, but the transaction was not permitted. 

  -Due to some extenuating circumstances, an exception was granted as a one time courtesy. However, when these instances occur, this is grounds for the account to be deactivated/closed immediately. 

  - There was also an issue with a payment. The customer had an NSF infraction and initial payment was returned. The customer was advised to send recovery of the funds via wire transfer. The bank also re-presented the payment which resulted in a "double payment" on the account. The funds have since cleared and applied appropriately. 

  - The customer was made aware that any future transactions that are attempted, but not permitted will result in immediate account closure. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

   

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the deposit of $200 for the gas card in 2021. I was told after a year I will get my 200$ deposit back. I call customer service in ******** to get my deposit back. I was told it'll *********** weeks. I called again I'm august and was told it'll take another 6 weeks. In September I called again and still haven't received anything. It's December 2022 and I haven't received my deposit back

  Business Response

  Date: 12/09/2022

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  The first check was mailed on 9/14/2022 and has not been cashed. It was mailed to the old address prior to it being updated.
  A new check was mailed out on 12/08/2022 for the deposit amount of $200.00. 
  
  If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH12931493 in the subject line. I will follow up with you as soon as possible. 
  
  We appreciate your patience and thank you for your time. 
  
  Respectfully,
  Executive Response Team

  Customer Answer

  Date: 12/14/2022

  I still have not received the refund check, after speaking to a fuelman representative and was told it was mailed out December 8th

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally approved for my card with a credit of $1000. I have had issues with my card being locked every day. I am constantly reaching out to Fuelman customer service but nothing has been corrected. I applied for my card for my business due to traveling and it has been a delay every since I got it. No one has been able to fix my account however every time Ive tried I have a declined notice placed on my card which is locking me out. I call 1-3 times daily and I ask the rep if theyre not aware of whats going on and how to fix the issue please get some assistance. Everyone advise me that the error has been fixed. I do not need this affecting my business credit because I applied for a card that I thought was good but it hasnt even been decent. Dont get me wrong none of the customer service team has been rude but they do not know what they are doing. I want to cancel my card but I know what closed cards can do to your credit. This is a mess.

  Business Response

  Date: 12/05/2022

  Greetings,

  Thank you for allowing us the opportunity to address and resolve your concerns and for confirming that we have resolved the issue of your card not authorizing.  

  If you will need further assistance, please send an email to *************************************** and enter your reference number MH12922969.

  Thank you again. We value your business. 

  Respectfully, 

  Executive Response Team

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business in the transportation industry and having gas cards are important. I was approved for a ****** card waited two weeks and never received the cards. I called into the company trying to locate my cards. I was transferred continuously being told I was being sent to the wrong department. I would ask for the situation to be escalated to supervisor. I would then speak to a manager or Supervisor who continued to put me on hold to only again transfer me to the wrong department. After two days of calling I wasted 8 hours to still not know where my gas cards are and who can rectify the situation.

  Business Response

  Date: 12/06/2022

  Greetings!

  We have resolved the customer's issue by completing the following:

  - Researched customer's application, upon approval card order was placed. 

  - Provided track number to card order. 

  - Spoke with customer directly and she confirmed she received anticipated card order. 

  - Also, collected customer's feedback to address any potential coaching opportunities. 

  If there is assistance needed regarding any other matter, please feel free to send us an email. A member of the team will be happy to assist! 

  Thank you!

  Executive Response Team 

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my services with ** in September of 2022 and was to receive my initial deposit back of $500 so far the refund check has supposedly been sent out twice for me to never received I been told multiple times to wait 4-6 weeks with that being the only resolution for them to give me. I asked can I receive my deposit via ACH deposit like I gave them and I was told there is no guarantee. Christmas is around the corner and no one seems to care about me as a costumer to receive my deposit back. I have over a dozen phone calls on file calling and calling multiple case numbers with no urgency or knowledge of anything. I was told they can not track the check with should be a prioritized if I didnt receive the first one. This is ridiculous and I need to be prioritized at this moment and receive my deposit via ACH deposit which would be a more guaranteed way for me to receive my refund.

  Business Response

  Date: 11/30/2022

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  

  Given that the address changed, two refund checks were not received. 
  Your address has been updated and a new check in the amount of $500.00 was mailed out on 11/28.
  
  If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH12897203 in the subject line. 
  
  Thank you for your time and patience.
  
  Respectfully,
  Executive Response Analyst

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have been making payments and noticed my card was declines which blew me by surprise. I went to check my account and noticed that they are asking me to pay $23 which was supposably due on the 17th? I was confused because no transaction is showing for this no do I use this card as much. after digging deeper I notice I made 3 payments this month on the 18th which should've covered this. my activity report doesn't show this $23 fee and on top of that in the payment portal is showing a amount due of $51.78 that I've already paid on the 18th. Im really upset now because I feel like they are practicing some sort of fraud/ predatory practices. I ended up calling customer service as I was completely confused about their billing process and the rep couldn't even tell me where this fee came from. I should not have any additional fees as I stated to them previously that I don't want any additional services. due tho this I have now had to check all my invoices and noticed additional charges on top of the gas price I paid, premium package fee of $60 in the month of September. A lot of these fees with fuelmann is not adding up.

  Business Response

  Date: 12/13/2022

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  In reviewing your account, the Premium Package was enrolled, therefore the charge is $60.00.
  Per your agreement, we have reduced your account to the Regular Package. 
  Total credits that have been applied to your account for the Premium Package fees equal $92.36. 
  
  If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH12893273 and I will follow-up with you as soon as possible. 
  
  Thank you for your time. We value your business. 
  
  Kind regards, 
  Executive Response Team