Business Profile

Credit Cards and Plans

Corpay

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bill date 11/07/2022 Wanting to pay on bill but being told that any credits due on acct can not be added until **** is paid in full. Following this we attempted to pay the bill in full but couldn't because they wouldn't take the payment method available. We need to resolve this issue immediately
Business Response
Date: 12/06/2022
Greeting,
Thank you for allowing us the opportunity to assist you.

Per our discussion, you have confirmed that the payment was made and you have closed the account.
I received confirmation this morning that when the account opened, a deposit was not required.

If you will need further assistance, please send an email to *************************************** and enter your reference number MH12931433 in the subject line. I will contact you back as soon as possible.

Respectfully,

Executive Response Team
Initial Complaint
Date:11/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we have been a customer of ******************** since 2017, when being promised rebates on gas. This is what sold us into switching to them versus *** the first month or two went well, but then they stopped giving us the rebates. I then tried to call our account manager, with no luck. Finally after several months of complaining and being bounced around to different people, it seemed that we had it resolved. Wrong, that only lasted a few months, then I had to call again. I was then promised to have rebates through 2023. within three months we received a letter, they were no longer doing rebates. Okay then, not happy but whatever. They then stopped sending statements (I pay over 20 bills a week so want paper statements, without a paper statement I missed a payment. they then switched me to Risk 2. I guess it is what it is at that point. However this was back in 2018. All of a sudden today I realized they began 3 months ago charging me at Risk 2 again. already over $300 in three months. when going back I realized they snuck some added months in here and there since 2018, not constant just on occasion you will see it. When speaking with customer care today, they asked "be specific" on what you want. and that I can not talk to anyone in the credit department maybe I was late. When I told them I am not late, matter of fact, I pay my bill a week or more early he said oh must be a credit score drop. That is wrong again, my boss has over a 800 credit score and he and the business are both debt free. When looking back, it seems they have periodically threw in random months of the Risk 2 pricing, for a month or two here and there, so I never caught it. I will be watching closer now, in the meantime looking for a new fleet card
Business Response
Date: 11/10/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We have started the process to remove the level 2 pricing fee. The fee can take one to two billing cycles to come off. You will receive credits if the fee is applied
A credit of $306.27 has been submitted and will be applied to your balance within 24 to 48 hours.
We have added a rebate of .10 cents per gallon, in the Fuelman discount network, gas or diesel, and no cap on the gallons. The rebate will expire at midnight on 02/10/2022.

If you need further assistance with this matter, please call my direct phone number. You may also send an email to *************************************** and enter your reference number ******** in the subject line.

Thank you for your time. We value your business.

Kind regards,
Executive Response Team
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account Number: ******* I applied for a ********************** gas card with Arco Business Solutions, aka, Arco, Arco gasoline, IFleet.com, Fleet core technologies, LLC, among other names. I was granted a credit line and was told I would pay whatever amount was listed on the pump, and that the amount would be discounted from the normal posted price. I went ahead and started using the card. I just received my November bill for the billing period 10/ 3- 11/2/2022 on 11/3/2022. The bill had two charges which I was not made aware of when I signed up, and need to be removed please. One of the charges is a fee for 1% of the total amount of the gasoline charged to the account. The other charge is $249 for what they call a high risk credit fee. I called customer service and asked about this charge and why I received it, and they stated it's because that I had missed a payment, was late on a payment, are there something derogatory in my credit file causing my credit score to go down. When I asked the representative what the exact reason for this charge was, they stated that was not their department and could not say why. I then asked to speak with that department, and he denied saying they do not take calls. I then spoke with a supervisor who said the same and was very disinterested in helping me.This could not have been so, because I have never been late or not paid an account, nor have I had anything derogatory on my credit report that has caused my score to decrease. It seems like **** is just charging this, hoping I will pay it and it will therefore increase their revenue without doing anything for it. I'm asking **** to please take this charge off, along with the 1% charge, refund it retroactively, and not charge it in the future. I was not disclosed of any of these charges, and I have not done anything to Warrant these charges now or in the future. When **** contacts me, please include the representatives Direct phone number, email, fax number,
Business Response
Date: 11/21/2022
Greetings Valued Customer,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The 1% service fee has been removed from your account and a credit has been applied in the amount of $7.99.
The high-risk credit fees credit has been applied in the amount of $249.00. The process to stop the fee has been implemented. The fee can take one to two billing cycles to come off. If the fee is on your next report, please let me know and we will submit a credit.
In regard to the proof of adding the fee, please file a dispute with the reporting agency(s) to follow the dispute process. The agency will forward the dispute to our appropriate team.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH12688964 in the subject line.

Thank you for your time. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:11/03/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There has been use of our gas fuel account. #P1867 I am being asked by ** to pay these charges which are not all ours. Our company was out of town.
Business Response
Date: 11/08/2022
Greetings!
We have attempted to resolve the customer's issue by completing the following:
The customer referenced there were fraudulent charges included in final balance that the account shouldn't be liable. However, a dispute for these charges were never filed.
Successful contact has been made with the customer and she's confirmed via email that the dispute is currently being worked on/processed.
If any additional assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you!
- Executive Response Team
Customer Answer
Date: 11/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. At this time. This complaint needs to be kept open until completely resolved. We have discovered a checking account on our account that is not ours. We are working on the dispute

Sincerely,

*******************************
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a Fuelman Card in 05/2022 which required was conditionally approved with a deposit of $200. I do proceed with getting the card and funded the $200. I changed my business address with the company in 10/2022 which was done after their 3 month policy of opening the account. I did provide the necessary and required documentation for the address change. I then received noticed that my account was closed and a reason was not provided. I have yet to receive my $200 deposit back.
Business Response
Date: 11/09/2022
******,

We hate to hear about your experience with our company.

Attached is a copy of the email text provided regarding your closed account and the reason(s) for the closure. Our team has been advised this was sent on 10/7/2022.

At this time your deposit has been applied to the balance owed and cannot be refunded.

Thank you for your patience while we researched your complaint.
Customer Answer
Date: 11/09/2022

Complaint: 18341737

I am rejecting this response because:
The balance owed on my fleetcor account is less than the deposit amount made. I would like the remaining amount of my deposit sent immediately. Also when I received an email to provide documentation all documentation was sent. Fleetcor is unethical in its practices. Send the remaining ***** I am owed from my $200 deposit. Attached is the most recent and last amount that was owed. This was sent to me by email on 11/8/2022. I would not show this amount owed if the deposit went toward this amount.
Sincerely,

*****************************
Business Response
Date: 11/10/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
The amount due of $102.60 includes a late fee, finance charge, and a fuel purchase. The balance has been credited, in full, as we discussed and the reports were emailed to you for your records.
The security deposit of $200.00 was applied to the balance on your account on 10/12/2022.
The credit will be applied to your account in one to two days, which will zero out the account.

Thank you for your time. It was a pleasure to assist you,
Executive Response Team
Customer Answer
Date: 11/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has broken website payment center and a broken call center to their automated payment system. Once you get someone on the phone they refuse to accept payment for you then they turn around and charge astronomical late fees in the hundreds and thousands of dollars. They then pretended to lose my account number so that I could not pay these fees nor could I cancel the account. So the interest compounds. The below uploaded document shows a ****** late charge after being on hold for 45min trying to pay by phone and after trying for hours to pay by website. The last 20days I have tried to cancel this a count and pay final balance(all late fees) of ****** they repeatedly hang up on me or tell me the account has been lost there is nothing they can do.
Business Response
Date: 11/07/2022
We are sorry to hear about your experience with our company and customer service.
A credit was applied to your account on 11/3/22 which left your balance owed at $0. This afternoon (11/7/22) an escalation agent spoke with you and closed your account. In addition, a confirmation of the closing had been sent with the email address on file.
If you have any further questions or concerns, please feel free to call the customer care phone number listed on previous statements.
Thank you.
Initial Complaint
Date:10/28/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In my clause its contradicted because it says 14 days for me to pay my bill, which is not a full 14 days because it cuts me off @3pm on the 13th day. Whats in the generated document is not true it has false information and I have been ****** billed.
Business Response
Date: 11/14/2022
Greetings!
We have attempted to resolve the customer's issue by completing the following:
- Reviewing the customer's account and concern about late fee assessed. A credit was submitted in the amount of: $215.29 and the account was protected from late fees for the next (3) months.
- We attempted to contact the customer via phone and email correspondence to provide additional assistance in regard to the terms, but the customer was unavailable.
If any assistance is needed regarding any other matters, please feel free to reach out to a member of the team.
Thank you!
-Executive Response Team
Customer Answer
Date: 11/15/2022
Every time they call me I answer and I tell them I am paying them but its a different person every time and they be confused.
Business Response
Date: 11/18/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A credit for the remaining late fee of $123.95 has been submitted along with the credit of $30.00 for the account fee. The credits will be applied in one to two billing cycles.
The account fee has been removed.
We have exempted your account from the late fee at this time.

If you will need further assistance, please send an email to *************************************** and enter your reference number MH12811561 in the subject line.
Thank you for your time. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested that ** Solutions ************************* forward a satisfactory payment letter for over a year now.
Business Response
Date: 11/30/2022
Greetings!
We have attempted to resolve the customer's issue by completing the following:
- Reviewed the customer's account with us. The customer had an outstanding balance that was released to a credit agency.
- The balance was never satisfied and was charged off.
- At this time, we do not show a record of any other balances owed.
Thank you!
-Executive Response Team
Initial Complaint
Date:10/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE A CREDIT ACCOUNT WITH THE COMPANY IN WHICH I WAS TO DEPOSIT AN AMOUNT TO THEM. AFTER A CERTAIN AMOUNT OF TIME THE COMPANY IS TO RELEASE YOUR FUNDS. I CLOSED MY ACCOUNT WITH THIS COMPANY AND IT HAS BEEN OVER 12 MONTHS AND I STILL HAVENT RECEIVED MY $2000
Business Response
Date: 10/28/2022
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The refund of your deposit in the amount of $200.00 will be processed on Monday, 10/31/2022, and in your bank account on Tuesday, 11/01.

If you will need further assistance, please send an email to *************************************** and enter your reference number MH12607670 in the subject line.

Thank you for your time and patience.

Respectfully,
Executive Response Team
Initial Complaint
Date:10/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account #BG2758086 Our account rep ******************* said we would not be charged a 2% service charge and it would deleted and past 2 months charges would be credited. We have not received the credits nor have we received verification that the fee has been removed going forward.
Business Response
Date: 10/19/2022
*****,

We hate to hear your experience with our company has been a negative one.

We have confirmed your 2% Service Fee will be removed from your Arco account invoices (starting 11/1/2022). In addition, a credit has been issued for $193.73 for a previous charge of the fee.

An agents direct contact information has been provided via email should a further escalation be required.

We appreciate your time while we researched your complaint and hope you find our response satisfactory.

Thank you for your continued business!
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 12/27/2022

Complaint: 18237667

I am rejecting this response because:
Fleetcor promised, directly to us as well as on your website, they would eliminate the 2% fee going forward. We just received our bill and the 2% fee is still there. They did not honor what they promised us.

Sincerely,

***********************
Business Response
Date: 01/05/2023
*****,
We apologize for your experience with our company and the service fee not being removed when initially promised.
Our Pricing contact has confirmed the fee is now removed from the account and a credit has been issued for the January 2023 charge and the September 2022 charge totaling $175.89.
An email has also been sent should you have further issues in the future with the service fee being charged.
Thank you for your continued patience while we awaited our resolve confirmation.

Customer Answer
Date: 01/09/2023

Complaint: 18237667

I am rejecting this response because:
Since Fleetcor has promised to remove the fee many times over the past 5 months, I will wait until I receive our January bill (around the 1st of February) and confirm the fee has actually been removed before I accept this response.
Sincerely,

***********************

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Corpay is NOT a BBB Accredited Business.