Business Profile

Credit Cards and Plans

Corpay

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their statements and online billing portal are not in sync. We paid the bill as posted on the payment portal. They charged us a $943.37 late fee and $31.97 of interest for allegedly paying $352 4 days late.
Business Response
Date: 10/19/2022
*******,
We hate to hear you had a negative experience with our online system.
We see the credit was approved and applied on 10/18/2022 in the amount of $975.34. This should be reflected on your upcoming invoice.
If you continue having issues with your statement and what the website is showing as the balance owed, please take a screen shot and provide to our customer care team for further research.
Thank you for your continued business.
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a transaction of $14, ****** ACH transaction fraudulently posted to the business account from Fleetcor Funding on or around 3/25/22. I have absolutely no idea who or what this company is or how they have been allowed to post ACH transactions and withdraw funds from the business account as we are not a customer. We have called and left several messages of the fraudulent charges and been given the run around for over six months and have not received the funds back that were fraudulently taken from our business.
Business Response
Date: 10/20/2022
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Your bank information has been removed from the payment system.
To obtain the ** address, you will need to file a court-ordered subpoena. We will then submit the subpoena for a resolution.
Once I receive the date of when you can expect the refund, which may be today, I will contact you.

An email has been sent to you to provide you with my direct phone number. I am happy to further assist you.
You may also send an email to *************************************** and enter your reference number ******** in the subject line.

Thank you for your time. It has been a pleasure to assist you.

Respectfully,
Executive Response Team
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Fleetcor customer service rep and accounting team was very responsive and the matter has been satisfactory resolved. Many thanks to the Better Business Bureau for also assisting the business in resolving this matter quickly.

Sincerely,

******************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 29, 2022, I got call from Fuelman talking about I have an outstanding balance $350.00 between June and July. I thought it was scam so I dont worry about because we pay our bill in full. So I got the same call on Monday which was the 3rd of October. So now, ** getting worried something does make sense. So I call the 800 number to see what was going on. So the lady told me the company has an outstanding balance of $350.00, which I said excuse me, no we dont. So first the said that, we had an return check that came from July.. now I said how can we have a return from July and its September going on October . I had to laugh because check normal return within 4 days of the not going thru. I login to the bank account that pull back statement from June , July and August. Everything we paid in the month of June -July both of the $350 we paid was debit from our checking account . So I asked to speak with account payable because its something on your end and not mine because our bank statement says something different. I was told I can not speak with someone that department. I asked a manager, he put in a claim to be investigated and he ask me to send my statements to *************************************** I asked is customer with a (s) or without. He said without so I went sent the information over Friday October 7, 2022. On Tuesday October 11, at 4:00 pm I got a not delivered email stating it wasnt delivered. So I was going but some called me on today which is October 12 , 12:30 so I asked about the investigation because I sent my stuff over. He put me on hold got customer service and told me that everything was fine and it was paid so I login and check my account because they have added the $350 to my balance so when I login in I see my balance still at ****** which includes the $350. I told him the $ 350 is still there. He tried to that from my balance if charges .. I laughed and told him nice try because my charges so far is $414.69 not an extra $350.
Business Response
Date: 10/21/2022
Greetings!
We have resolved the customer's complaint by completing the following:
- Reviewed and researched the customer's account and identified a duplicate submission of payment. Reimbursement was credited to the account in the amount of: $350.00 to correct the mistake.
- Clarification was provided to the customer of what occurred on the account,
- A credit was submitted for late fee assessed due to the complication.
The customer has agreed to follow up with any additional assistance regarding any other matters. This one has been addressed.
Please feel free to reach out and a member of the team will be happy to assist.
Thank you!
-Executive Response Team
Customer Answer
Date: 10/25/2022

Complaint: 18206210

I am rejecting this response because: the $350.00 is still on my account and nothing as been removed. I have received another $350 late notice on Monday and today. So please have someone to reach back out to me. Because we are not paying for this.

Sincerely,

***************************
Business Response
Date: 11/10/2022
Greetings!
We have resolved the customer's issue by completing the following:
- Reviewed the customer's complaint and account. Identified billing discrepancy and corrected issue. A credit was submitted in the amount of: $350.00.
- The customer's account was also protected from Late fees to ensure she was no impacted while attempting to find her resolve.
If assistance is needed regarding another matter, please feel free to reach out to a member of the team.
Thank you!
-Executive Response Team
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,some time in between August 22 to Oct 22 the company card was used for nearly $50,000. The office was closed and in training internationally. I am unable to access the account to file a claim but we have always handled our accounts properly and without blemish. This is shocking and I am requesting ** help with this situation as our business credit is important. Obviously someone has been able to obtain our information and use it. We would never have had that amount and not paid on time in addition, the credit line is only $15000. We don't mind paying what we are responsible for but no more than that.
Business Response
Date: 10/19/2022
Greetings!
We have attempted to resolve the customer's issue by completing the following:
- Attempted to assist the customer, but was unavailable for any of the attempted correspondences.
- Notations support the customer was being assisted by another department for resolve.
If the customer has any additional questions, please feel free to respond to this message and a member of the team will be happy to assist.
Thank you!
-Executive Response Team
Customer Answer
Date: 10/19/2022

Complaint: 18195738

I am rejecting this response because:

I WOULD LIKE TO BE CONTACTED AGAIN REGARDING THIS MATTER AS PHONE CALLS WITH OTHER DEPTS HAVE NOT RESOLVED THIS MATTER. There is a large amount and these charges are not the companies.
Email communication is best

Sincerely,

Peppermint palm Senior care
Business Response
Date: 11/04/2022
Greetings!
We attempted to resolve the customer's issue by completing the following:
- Reviewed the customer's account and attempted to provide clarification. The customer disclosed there was fraudulent activity included and she never had the opportunity to file dispute online.
- Provided customer the dispute form via email to address the fraudulent charges. We received no additional correspondence from the customer.
If any additional assistance is needed, please feel free to reach out. A member of the team will be happy to assist.
Thank you!
-Executive Response Team
Customer Answer
Date: 11/04/2022

Complaint: 18195738

I am rejecting this response because: I notified the agent that I do not have access to the account to examine invoices. I need some time to go through invoices I have available to me in my email. At least 60days. I would ask that no negative reporting be applied until this is resolved.

Sincerely,

*************************
Business Response
Date: 11/10/2022
Greetings!
We received the customer's response. In order for the request to be considered, the customer would need to contact our ***************************** at: ************.
We attempted to contact the customer by phone, but the number is no longer active.
If there is any assistance needed regarding any other matter, please feel free to reach out. A member of the team will be happy to assist.
Thank you!
- Executive Response Team
Customer Answer
Date: 11/11/2022

Complaint: 18195738

I am rejecting this response because:

we responded by telling them we are in the process of working on the dispute form they sent. There is an unknown persons name and an unknown checking account on the account. We have to have time to investigate this.60 days please.
Sincerely,

peppermint palm senior care
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I activated my ********** Mastercard on 09/21/2022. Shortly after 1 week of usage, my account had been locked from usage and they misreported the balance at negative -$1,100+. I have spent under $800 on the credit card. I inquired about this and received several contradicting answers from three different customer support agents; LaDaysha a.) ******** claimed that the -$1,100+ is the actual remaining balance for me to use, and insisted the negative **** should be ignored.b.) **** informed me that the agents overseeing the new account process had mistakenly skipped a step in their verification process, with no fault of my own in causation. c. ***** is requesting documents of which were never included in card agreement and won't provide another remedy to this ongoing issue.I do not appreciate the delayed response, misreporting my business account status, and disputing the validity of my right as a cardholder and account owner; with consideration to the fact that I have already been approved through account verification in order to have the corpay one card in the first place.I've also informed Corpay/Fleetcor and ************ (issuer), that it is my legal right to enforce investigation as a consumer who is believed to have been misled and victim by businesses that conduct in deceptive practices. If my personal or business credit reports have anything negative from this existing error, I will seek counsel and initiate civil litigation.
Business Response
Date: 10/11/2022
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The new address does not link to the personal guarantor. On 9/16, an agent requested documentation to provide to our team for verification
Please provide one of the two options:
1. Provide a Certificate of Business ******************* that verifies the physical business address for 6 months or greater.
2. Provide any two (2) line items (4 documents) of the following:
-Full business checking statements for the two most recent months.
-Utility bills (electric, water, gas) for the two most recent months.
-Two invoices from a major supplier (excluding Grainger, Uline, Vistaprint, Amazon, and Quill)

These items may be sent by email to *********************************************** or by fax to **************. Please be sure to include your account number on the document(s).

Please do not hesitate to contact me or a member of my team by replying to this email with additional questions.

Thank you,
Executive Response Team
Customer Answer
Date: 10/12/2022
Hello,

I have submitted several documents to verify account information and have sent it to the requested email already.
I am filing against this company because they are conducting deceptive business tactics, and misleading consumers in addition to misreporting account information. I have sent an update address form, received my card at the new address, and even submitted invoices and other documentation suggested for verification. Their customer support line is deceptive, as every phone call attempt ends by their end disconnecting, and their email system has prevented my message from being received.
Business Response
Date: 10/24/2022
Greetings!
We attempted to resolve the customer's issue by completing the following:
- Reviewed the customer's complaint to provide clarification.
- The customer utilized the card for a transaction that was not permitted. The customer was informed. However, the customer requested an address update and the new address was not verifiable. Due to this the account has been locked. Upon receipt of the requested documentation, the customer's request can be reviewed for consideration.
- The customer was informed of the required documentation via email. We attempted to inform the customer, but were unable to make successful contact.
If any additional assistance is needed regarding any other issue, please feel free to reach out. A member of the team will be happy to assist.
Thank you!
-Executive Response Team
Customer Answer
Date: 10/24/2022
I have not been made aware of any "unauthorized" transaction, and if such a transaction occurred, it would not have been posted to my account.
I initially submitted a complain/inquiry to *********/FleetCor on September 15, 2022. I had just received my card in the mail and within a week of use, the card had been restricted, and I have not been able to use my account. I have sent several inquiries and complaints about this, and was given a solution; to provide two invoices from a major retailer, and I did that using my invoices from ADP, ***********, and even utilities and lease for new address. I submitted an update address request form, and then informed that an employee had made a mistake by approving my change of address without acquiring documents for verification. After this, I had received numerous reponses from over three different employees or support agents, all of which contradicted each other's statement. I had recently went into ************ and the bankers said they had no records of myself, neither my business.
Suddenly today, a number listed as ComData calls me and I informed the agent on the line about my ongoing issues. She then connected me to the "financial" department, where I was now connected to an individual who completely disregarded my complaints, lied to me over the phone about the company's non-existent communicative efforts, strong-armed the conversation, and ultimately did not resolve any of my ongoing issues.
I have submitted two or more invoices with my company's new address listed, and utility **** with my name on it, and even state verified documentation of the address change. It is not fair, just, or even legal to mislead customers with such deceptive practices, and then continue to disregard the issue at hand. I've tried to contact *******, but she had not provided an extension and did not provide her last name. Emails cannot be accepted from the email address this individual sent to me. The ********* 365 response informs me that this is setup by the receiver, and it was intentionally arranged to not receive email replies. This is problematic, shady, and overall just very bad business conduct, as you have effectively prevented customers from having their messages taken into notice.
Corpay employees did not inform myself, nor did they provide me with the correct information needed to resolve my account issues. The messages I received were delayed by days or weeks apart, and often contradicted one message from another. I have already provided documents that verify the business address update, so I am completely baffled and offended at the gross negligence, deceptive business conduct, and poor communication efforts of this organization.
Business Response
Date: 11/02/2022
Greetings!
We have resolved the customer's issue by completing the following:
- Reviewed the customer's complaint and provided assistance.
* The customer's physical address has been updated. The account has been reinstated as requested as well.
* Clarification of billing was provided to the customer.
If there is any additional assistance needed regarding any other matter, please feel free to contact us. A member of the team will be happy to assist.
Thank you!
- Executive Response Team
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fuelman charged us outrageous High Risk Fees. Total high risk fees charged in the last 8 months is above $50k. When we called and tried to dispute charges, they made stupid excuses. 1 of the excuse is that Owner's / business credit score dropped. I check my credit score very often, my credit score never dropped. I asked them when you pulled my credit score. no answer from customer support rep. I asked do you have the copy of my credit score, no answer. The only high risk we have in this situation is the Fuelman company itself. They are committing fraud. I am already in the process of hiring a lawyer and take them to court of law. I have called so many times but no result. Fuelman puts you in high risk category without any reason and start charging you like crazy. My business has paid over $50 thousands in high risk fees this year.
Business Response
Date: 10/14/2022
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A credit of $38,975.00 has been submitted. Please allow one to two billing cycles for the credit to be applied to your balance.
Your account is currently exempt from the late fee and the high risk credit fee has been removed. The fee may take a one to two billing cycles to come off. You have my direct phone number. If the fee is on the next report, please call me.

If you will require further assistance with the matter, please send an email to *************************************** and enter your reference number MH12353976 in the subject line.
It has been a pleasure to assist you

Thank you for your time. We value your business.

Respectfully,
Executive Response Team
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a ** fleetcor account The account was well and good standing for over a year I started noticing unauthorized charges and reached out on multiple occasions via phone and email None of my emails were returned, the phone calls were placed on hold for ridiculous amounts of time or not returned due to "the department im seeking being unavailable at the time"I was finally able to contact someone 9/27 at 230p and explained the situation.I was told that I had over $200 in late fee's on an account I had NEVER been late on The rep gave two different dates on payments as well a slew of incorrect numbers and dates and the entire situation felt less than assuring
Business Response
Date: 10/04/2022
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The refund of $211.72 will be mailed out at the end of this week.
As you requested, the deposit of $500.00 will go towards the balance on the account. The amount of the refund is minus the balance due.
The refund will be mailed to Ci ******* Enterprise, 32 ***************, **********, **. 62226

We are happy to further assist you if needed. Please email ************************ and enter your reference number MH12315881 in the subject line.

Thank you for your time. It was a pleasure to assist you and resolve your complaint.

Respectfully,
Executive Response Team
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue started in May 2022. My account was supposed to be protected and I received a late fee. Called in they said it was protected wrong and the late fee caused a ****** high risk fee. I was told it 2 to 3 billing cycles they recommend me paying the fees and I receive a refund. I refused because of many lies and e-mail assurance that are never fore filled. I have been waiting on credit however *** only paid what I owe. They have charged another ****** fee that I was told would be credited because I asked to close my account. They lied told me the situation will be fixed if I stay on like fool I did. And the second fee hasnt been paid. I was told they will give me 500 good will credit nothing. On top of that they are charging me 2 level pricing. I want this fee credited and fixed an the account closed for good. Do not do business with them they lie.
Business Response
Date: 09/21/2022
*****,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

We have emailed you the August and September reports, showing a credit of $1,320.00 and the high risk credit fee has not been applied. The fee has been opted out to allow for resolution.
The past due amount of $672.00 has been submitted as a credit. Please allow one to two billing cycles for the credit to be applied. It may be applied on the 10/05 report.
We discussed the payment posting timeframes for online payments. We offer auto pay as well.
Your account has been unlocked and protected from the late fee.
We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH12243984 for immediate assistance.

Thank you for your time. We value your business.
Respectfully,
Executive Response Team
Customer Answer
Date: 09/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid a refundable deposit of $200 to obtain a Fuelman Mastercard of credit line of $600. I have used it and due to highly un-satisfaction of the customer service and lot of hidden monthly charges I have closed the account. I still have not received the remaining deposit of approximately $140 from them. I cannot reach customer service as they put us on hold for hours. Only one time I was able to talk to someone about month ago and she was logged a complain (complain number ********). But no response even after that.
Business Response
Date: 10/06/2022
Greetings!
We have resolved the customer's complaint, by completing the following:
- Reviewed customer's complaint and escalated for expedited processing.
- Made successful contact with the customer to update on reimbursement status.
If there are any additional questions, please respond and a member of the team will be happy to assist.
Thank you!
-Executive Response Team
Initial Complaint
Date:09/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** Solution mailed me check attached, after i told i was getting a credit. After failed to deposit, I was charged late fee and report to the better business bureau and my cards were cancelled although I paid all bill in fulled. I feel like this company is a fraud, without a clear explanation, I was reported to the credit bureau and charge $75 later fee.
Business Response
Date: 09/19/2022
Dear ****************,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

A credit for the late fee of $75.00 has been submitted as we discussed.
We have currently exempted your account from the late fee to ensure this matter is resolved.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

Please do not hesitate to contact me or a member of my team by sending an email to *************************************** and enter your reference number MH12188699 in the subject line.

Thank you for your time. We value your business.

Respectfully,
Executive Response Team

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Corpay is NOT a BBB Accredited Business.