Business Profile

Credit Cards and Plans

Corpay

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Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

190 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/15/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reached out in regards to my ** account (account #: ****** for Aesthetik Collection. I spoke with a representative & supervisor in regards to my account assessing an improper late fee due to pass representatives assisting & misguiding me on proper actions to take to avoid a future late fee. When logging onto my account to pay my balance I saw that my balance was showing for $416 which was more than expected (because I track & log all of my transactions). So I looked into my billing statement and saw that I was charged a late fee of $75 for an overdue balance of $30 that I was informed to not pay the initial $20 that was reflecting on my August billing cycle, then the $10 account fee was applied after the fact.My account is reflected a pass due balance of $30, because dating back to 8/07 I called into customer support in regards to the additional $20 fee that was showing on my account, the representative said that it did not match with the total balance of the transactions i had made for that cycle and she didn't see why it was on my account so she said someone would call me back to further look into this situation and informed me not to pay that balance and only make the payment for my accurate total balance (which at the time was $342). So, I proceeded to pay that balance in full, and waited for someone to reach out which no one did and a week later I accessed my account and saw that the additional $10 account fee had been applied (that is how we got to a balance of $30 reflecting to be late on my account). Once I saw that I immediately called customer support again to understand what is going on with my account & where that additional $10 came from. The customer care rep that I spoke to the second time informed me that it was the account fee & the credit risk assessment fee; she informed me to pay the entire balance of the $30 and they would provide the $20 credit. Now this month my account assessed the $75 late fee for that balance.
Business Response
Date: 09/23/2022
Greetings!
We resolved the customer's complaint by completing the following:
- Provided clarification of account and courtesy credit of fees assessed in question.
- Protected the customer's account for (3) months of late fees in an attempt to get the customer's account back on track.
If any additional assistance is needed, please don't hesitate to reach out and a member of the team will be happy to assist.
Thank you!
-Executive Response Team
Customer Answer
Date: 09/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE A GAS CARD WITH FUELMAN FLEETCOR. I made payment on 08/31/22 for due date of 09/01/22 and the payment came out on 09-02-22. I received email saying my payment was late. I questioned how the dumb agent of ******* from the ********* office stated the payment was made after 4 ********* time on 09/01. Which is a lie if that was the case my bank would not have received a ACH on 4:00pm on 09/01 and paid the draft. I have print out from the bank. The payment would be dated 09/02 and the payment would not clear 009/06 due to the holiday being 09/05. Fleetcoor is fraud anything to charge crazy fees.
Business Response
Date: 09/15/2022
Dear *****,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The credit of the late fee, interest charge, and the level two pricing have been credited as of this morning. We have also submitted a credit for the convenience network charge of $18.00. Please use the site locator as we discussed.
We have initiated the process to stop the level two pricing. Please allow one to two billing cycles for the fee to stop. If the fee is on the next report, you will receive a credit. Please send an email to *************************** and enter your reference number ******** in the subject line for immediate assistance.
Your account is currently exempt from the late fee. We understand that the issue was not on your behalf and sincerely apologize for your negative experience.

We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback.

https://www.bbb.org/**/**/*********/profile/credit-card-processing-services/*******************-0573-10278/customer-reviews

Thank you for your time. We value your business.

Respectfully,
Executive Response Analyst
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to speak to someone as soon as possible. I have been overcharged several times by this company. I need to close down this card and get my money back. I cannot get any answers. There billing software is horrible. I cannot get any of my reports to show. I need to speak to someone in corporate to get these issues resolved.
Business Response
Date: 09/22/2022
Dear Samaria,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The account reconciliation is attached.
Please provide your bank documentation showing the over payments and that they have cleared.
We will review for a credit once the documents have been received so we verify for a valid credit.

Please do not hesitate to contact me or a member of my team by sending an email to *************************************** and enter your reference number MH12150709 in the subject line. You have been provided my direct phone number as well.

Thank you. We value your business.
Kind regards,
Executive Response Team
Initial Complaint
Date:09/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/5/2022 I initiated a payment to account in the amount of $725.32. On 9/6/2022 Corpay reports payment received. On 9/7/2022 Corpay/Fleetcor reports amount due to credit reporting agencies as $715. There is no possible way that would be correct being 1. the statement balance was $972 reported 8/2022 for payment 9/7/22. Further on 9/9/22 I initiated a payment for $151.75. Doing simple math the $715 reported to credit agencies is not only incorrect but completely fabricated. This is willful neglect to report falsified negative information on my business credit report. I want this account updated to show as of payments made on time. Zero balance statement as of 9/9/2022. I want a formal apology letter to prove their mistake has caused a drop of over 30 points in one reporting month. This is completely unacceptable.
Business Response
Date: 09/26/2022
Greetings!
We have attempted to resolve the customer's issue by completing the following:
- We made multiple attempts to contact the customer, but we were unable to make successful contact.
- The issue was escalated to a supervisor who also was unable to make successful contact.
We understand and apologize for the frustration. At this time, a dispute would need to be filed with the credit bureau for further assistance.
Thank you!
- Executive Response Team
Customer Answer
Date: 09/28/2022

Complaint: 18011275

I am rejecting this response because: they have spoken with me on several occasions. Each time stating a supervisor would call and that has not happened or been attempted. Further, I have an email from one of their reps stating they do not respond to BBB reports. I will reject their lame excuse and further the complaint to CFPB, State Attorney General and FTC. If no solution has been met I will *** them for damage to my business credit report. Causing lowered scores, higher interest rates and/or declined credit lines.

Sincerely,

*************************
Business Response
Date: 10/04/2022
Greetings!
We have attempted to resolve the customer's inquiry by completing the following:
- Escalated customer's complaint; requested a Supervisor to reach out to assist. However, the customer has been unavailable for any of the attempts made.
- Collaborated with Credit to confirm the derogatory marks, but we aren't showing any record of negative reporting.
- We are requesting a screenshot of what she is seeing being reported to the credit bureau. The snapshots attached to the complaint, are unable to be retrieved.
Thank you!
-Executive Response Team
Initial Complaint
Date:09/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I really need for Fleetcor/** to communicate with the company they have chosen to work with for collections, Atlus Recievables, and update the records regarding my closed ** account which has been resolved. I continue to get threatening emails from Atlus stating that this ** **** hasn't been resolved when indeed it was resolved with ** back in August. Fleetcor's lack of communication with this company can lead to this discrepancy going on my credit report. My company's name is ********************, account # ***************, reference number is ********.
Business Response
Date: 09/27/2022
*******,
We are sorry to hear about your experience with our company.
Our collections team advised us they have alerted the collections agency to cease further communication and collection attempts for your account.
Thank you for your patience while we researched your complaint.
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a BP Business Solutions credit card that was secured with $500. The account has always been in good standing and paid in full and then closed at my request. At the time of closing the account March 2, 2022. I was told that I would get my $500 back and it would take 4-6 weeks. I waited until May and no refund was provided. When I called back they told me a refund was not issued, although the account was closed and apologized. They then told me they will process the refund check that day which was May 24 with the case number ******** for $500. Today, September 7, 2022 I called and was told that the check was not issued. Ive been waiting for over 6 months for my money and Im ready to file a small claims case because this is not fair.
Business Response
Date: 09/09/2022
Greetings,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The deposit was originally written up and mailed in May 2022.
The refund will be mailed out on 9/16 to the new address that we have confirmed with you by phone.

If you will need further assistance with this matter, please email *************************************** and enter your reference number MH12096335 in the subject line.

Please do not hesitate to contact me or a member of my team by replying to this email with additional questions.

Thank you,
Respectfully,
Executive Response Analyst
Initial Complaint
Date:09/02/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, Sep 2, I had a ACH transaction of $1000 fraudulently posted to my business account. I have absolutely no idea who or what this company is or how they have my account number.
Business Response
Date: 09/13/2022
Greetings!
We have resolved the customer's issue by completing the following:
- Reviewed the customer's complaint and we are currently processing the customer's reimbursement.
- The check is scheduled to be placed in the mail on:9/16/2022.
If you have any other questions, please feel free to respond to this email and a member of the team will be happy to help.
Thank you!
Executive Response Team
Customer Answer
Date: 09/13/2022

Complaint: 17898279

I am rejecting this response because: I do not want a check issued, I want my money returned the same way it was fraudulently taken out. I have no business with this company and cannot trust a check coming in the mail.

Sincerely,

*****************************
Business Response
Date: 09/20/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

The refund in the amount of $1,000.00 will be written up next week and will be mailed to your address that we have confirmed with you.
I requested that the refund is shipped to you by via ***** with a tracking number. Refunds generally go out by ***** In the event that I am provided a tracking number, I will send you an email to provide you with the information.

If you will need further assistance with this matter, please send an email to *************************************** and enter your reference number MH12167142.

Thank you for your time.
.
Respectfully,
Executive Response Team
Customer Answer
Date: 09/20/2022

Complaint: 17898279

I am rejecting this response because: I still have not received my money. Company is now telling me I have to wait another week for them to issue a check for the funds they stole out of my account.

Sincerely,

*****************************
Business Response
Date: 09/22/2022
Greetings,
Thank you for confirming with us by email that you have received the refund. We are happy to assist you further if needed.
Respectfully,
Executive Response Team
Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a full refund via expedited mail as well as an apology for the entire ordeal.

Sincerely,

*****************************
Initial Complaint
Date:08/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2022 I have been charged over $13,000 in late fees. Almost all of these fees show that my payment was "processed" within a day or two. Thise includes a finance charge and then an egregious late fee of anywhere from $800-$2,300. They have also charge around $800 per period in incrased price per gallong because of a delinquent account due to the fact that the processing of payments takes a while and then considers my payments late. They include all these fees in a different invoice so you have to dig around to find them. They gave me one credit and refuse to do anything for the rest of the fees. I am too sick to go further back into 2021 to find out how many other times this has happened. I understand a finance fee if you receive it a day or week late, that is whatever. The $2,300 charges are predatory and seem criminal. You have to contact and work with them to set up auto pay because they want to process your payment late to charge extra fees. Absolutely terrible to work with.
Business Response
Date: 08/31/2022
Dear ****************,

Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:

Your account is currently exempt from the late fee and the high risk credit fee. As we discussed, the fee can take one to two billing cycles to come off your report. Please let me know if the fee is on the report and you will receive a credit.
The total credits received today and on 8/19/2022 are $8,994.10. I did get the approval for the June fees. These credits include the late fee, interest charge on the late fee, and the high risk credit fees.
I have provided you with my direct contact information in the event you will need further assistance.
We have added a temporary rebate to your account for 90 days, .10 cents per gallon, gas or diesel, in network, and no cap on the gallons.
We also discussed that we normally go back one to three billing cycles. As a courtesy and to turn your experience around, the additional credits were approved.

Your reference number is 12022014.

Thank you again. We value your business!

Respectfully,
Executive Response Team
Initial Complaint
Date:08/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have over $10,000 in fraudulent cashapp charges. Comdata is saying they see I sent the person money multiple times. In which I haven't. It's just the same person just kept using my card info multiple times. My Comdata card is mainly for savings. I use my BB&T card for cashapp. I've spoken to them multiple times. Each time they say they're forwarding my dispute. I received only 1 email about a $1,000 charge . Now when I call. Comdata is saying it's gonna be another 21 days. They keep pushing the date back. I've sent them my statement from cashapp and my statement from the online fintwist account. Still nothing about putting the money back in my account.
Business Response
Date: 08/30/2022
Tell us whyGreetings!

We have attempted to resolve the customer's issues by completing the following:

- Reviewed the customer's account to identify any disputes submitted and outcome.
The customer filed 17 disputes on 7/1/2022. Customer was provided update via email and was encouraged to contact CashApp, due to this being the latest merchant the card was used with.

If assistance is needed regarding any other matters, please feel free to respond.

Thank you!
Executive Response Team here...
Customer Answer
Date: 09/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account is locked and I want it unlocked I have deposited $4,500 and I have shown proof of my transactions to get my account unlocked I will take this to civil matter if I have to if I don't get assistance.
Business Response
Date: 09/12/2022
Greetings!

We have attempted to resolve the customer's issue by completing the following:

- There was a discrepancy with the customer's submitted security deposit. The deposit was a requirement to extend a line of credit. However, shortly after the account was used, the security deposit returned as NSF. The customer states he's submitted previously and showed the transaction as a "Pending" transaction and not "Posted".

- We've requested supporting documentation of the deposit being withdrawn as a "Posted" transaction, both by phone and by email. The customer has yet to respond and provide the requested information. Due to this, the account will remain in its current status.

If there is any other assistance needed regarding another matter, please feel free to reach out for assistance.

Thank you!
Executive Response Team

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Corpay is NOT a BBB Accredited Business.