Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  655 Engineering Dr Ste 300 Norcross, GA 30092-2843

• 

  Corpay

  PO Box 921729 Norcross, GA 30010-1729

• 

  Corpay

  2003 Western Ave Seattle, WA 98121

• 

  Corpay

  5545 Triangle Pkwy Suite 400 Norcross, GA 30092

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After Fuelman declined to help with fraud charges on our card we attempted to close our account. They said they wouldn't look at the fraud charges if we did so we left open with only one card active. When I spoke with ***** for case ******** she said she did a credit of $1639, she was trying to give us some relief for the $4000 we lost in fraud. When we got the next bill we owed more money because of fees. The only reason the account was open was so they would look into it, and due to Fuelman saying we had a credit we used the card for 3 transactions. I called on 6/12 speaking to ******** stating she was going to credit our account for the fees of $670 (high risk) then would close the account. When I double checked on 6/15/23 we still had a balance due just under $400. When I called the man I spoke with said there was nothing he could do because our account was closed. So we left it open hoping they would support us with the fraud charges instead they charged us more in fees. Didn't give us the credit they said they would and closed the account so no one will help. They refused to let me speak to a supervisor and when I asked to speak to anyone else in the department other than him, he decline numerous times then stated he would transfer me. He transferred me to an operator where I could leave a message. I have spend hours on the phone with this company, each time they say they will do one thing and don't. I just paid $81 dollars of the bill and still have $300 some due next wk. This all should have been part of a credit. If we would have left the account open they continue to add fees. You close it and they refuse to help. I would like a refund of the $670 and my balance at 0.

  Business Response

  Date: 06/22/2023

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  The fraud dispute will remain as denied since you had replied "YES" to the fraud alert. If you had replied "NO", the transactions would have been blocked. 
  If the account was enrolled in the fraud protection program and you had replied "NO", the dispute would have been approved. 
  Total credits that we have submitted for the fees and the final invoice equals $1,913.03. 
  
  Please do not hesitate to contact me or a member of my team by replying to this email with additional questions.
   
  Respectfully, 
  Executive Response Team

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20197736
  
  I am rejecting this response because:

  The transactions had already gone through when I replied yes to the first email, when I received the email asking me, my driver was at the pump with them saying his card was declined.  When I called in the staff at your company told me that I had to approve my drivers transaction for him to use it, so I did. The $2000 charge was hours before my driver was using the card.  The second email I received I did reply no, but yet that charge was still charged to my account because it had also gone through.  The fraud charges were not flagged until my driver was actually using the card again.  When I was attempting to get some kind of support you did issue some credits, insisting I couldn't close my account or you wouldn't be able to help us at all.  We had one card active due to your companies direction, during that time more fees were added consuming some of the credits we were issued.  I'm fully aware and understanding that Fuelman is not going to help us any further, I want to make it clear that I think it's wrong you don't show support to your customers, customer service has a different story every call and I find it beyond dishonest and shady to insist you have to keep an account open just to add more and more fees.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/29/2023

  Greetings, 

  We are sorry to hear our response did not meet your satisfaction. At this time, the company's decision will remain.
  
  The total credits that were applied to your account is $1,913.03. 
  
  Please feel free to contact our team if you will require further assistance. 
  
  Best regards,

  Executive Response Team

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I don't agree that was the total in credits due to the many fees that were charged after- when we had one card open and not using.  I will not pursue any further as I have tons of time involved in talking with Fuelman and getting no-where.  False information, staff refusing to help and sending me to operators, not getting return calls as promised and hours upon hours on the phone with them over the last month or so.  They have asked for paperwork, declined to help.  Make a police report, declined to help.  Send the police report, declined to help.  It's like they keep asking for more information while typing the decline to help.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting 5/9/23 fraudulent transactions were charged to our ******* fleetcor account from various locations in *******. Our business, **************************, is located in ******. When the charges were identified, card shut down, and a dispute was submitted, our claim was denied due to our company having been issued more than 10 cards and no response to a fraud alert. It might have been buried in the fine print but it should have been exclusively mentioned by the sales rep when the account was created at the beginning of 2023 that if you have more than 10 cards, they don't cover any fraud. We would not have agreed to those terms. It shouldn't matter how many cards our company has, it was obvious fraud and they are requiring us to pay $7,056.85 of fraudulent charges. The transactions in ******* on 5/22/23 were charged the same day as transactions in ****** so someone has obviously stolen the card information. A fraud alert was not found on our end. In any case, if the fraud alert was not responded to, Fleetcor should have shut down the card immediately instead of allowing transactions to continue for 2 more weeks. If nothing else, a dispute should be able to be filed with the card issuer - Mastercard. I am requesting the fraudulent charges be credited to the account so we can move on from this. Fleetcor should support the customers it has and protect them from any current or future fraud. Their fraud detection and prevention is not up to today's standards.

  Business Response

  Date: 07/06/2023

  Greetings, 

  Thank you for allowing us the opportunity to assist you. We have made several attempts to reach you by phone and email. 
  
  If you will require further assistance with this matter, please email our team at *************************************** and enter your reference number MH14273230 in the subject line and your account information in the body of the email. Agent will contact you as soon as possible. 
  
  Respectfully, 

  The Executive Response Team

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with FleetCor on March 9, 2023 regarding the return of the security deposit that I paid to open my ** Account. I was told by someone who claimed to be a supervisor that I would be eligible to receive my deposit back in mid-April because that would be a year from when I opened my account. I was also told that I had the option to opt in to receive the deposit back via direct deposit within 7 days instead of a check. Direct deposit was my preferred option since they say it takes up to 10 weeks to receive it back via check. I asked the supervisor to put this in writing, as I am frequently told different things by these people and they are never on the same page. SHE DID IN FACT PUT IT IN WRITING AND I WILL ATTACH THE ***** TO THIS CASE. I called in April and was then told that I had to wait until May to receive the refund, as it has to be a year since the 1st payment was made on the account. I told them this was not was I was told before but I reluctantly agreed and called back in May. When I called back in May I initiated the request to have my deposit returned to me via direct deposit. I was told the case should be completed in ***** hours. I called back a week later which is today, June 6th to inquire about why I still have not received my deposit refund back in my bank account. Now they tell me that I have to wait 4-8 weeks. This company is going through leaps and bounds to avoid paying me back my money! My account has been kept in good standing and they haven't had a single issue with me making my payments! They are clearly trying to steal from me! I have now been on hold for over an hour waiting for a "manager" in the credit department to tell me why I now have to wait an additional 4-8 weeks. They will not answer the phone. This company lies and steals from their customers!! I wish I had known that before initiating business with them!

  Business Response

  Date: 06/20/2023

  Dear *************************: 

  We received your complaint referencing assistance being needed regarding a security deposit reimbursement. 

  The following was completed in an attempt to find resolution for your issue:

  - We collaborated with our *************************** to confirm the funds. 

  - The request was expedited to deposit funds to the account instead of processing a check. 

  - Successful contact was made where you provided verbal confirmation that you did you receive the reimbursement in the form of a deposit. 

   

  We would like to apologize for the frustrations, but thank you for the opportunity to address and correct your issue. 

  If assistance is needed regarding any other matter, please don't hesitate to reach out to a member of the team. 

  Best, 

  Executive Response Team 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam ! Ive been waiting months for account closure because they have POOR SERVICES, hidden charges an FCC fees, no real breakdown of your bill so who knows where and what youre spending . My deposit of $700 has NOT BEEN returned to me and they said itll take 4-6 weeks. It has been over 4 weeks already. They have been hanging up on me and very rude time after time! This has caused a mental disturbance for me and entirely messed up my business credit! They need to remove this account from my ********************** and settle me for suffering as well as the others claimed. This is ridiculous, theyve been keeping my money for 8 months, leaving my account in restriction while sill charging me forcing me pay QUESTIONABLE CHARGES! They only call when they want payment but dont even call when theres a problem with your account . Theyre *****, manipulative, rude, unprofessional and unreliable. I would never allow them to rip me or anyone else off again! They told

  Business Response

  Date: 06/15/2023

  Dear *************************:

  We received your complaint referencing complications with receiving reimbursement of your security deposit. 

  The following was completed to find resolution for your issue:

  - Verified the security deposit previously submitted as: $700.00.

  - We received verbal confirmation with one of our representatives that you received the reimbursement deposited to your account as requested. 

  We apologize for the complications, but thank you for the opportunity to assist. 

  If additional assistance is needed, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Business Response

  Date: 06/15/2023

  Dear *************************:

  We received your complaint referencing complications with receiving reimbursement of your security deposit. 

  The following was completed to find resolution for your issue:

  - Verified the security deposit previously submitted as: $700.00.

  - We received verbal confirmation with one of our representatives that you received the reimbursement deposited to your account as requested. 

  We apologize for the complications, but thank you for the opportunity to assist. 

  If additional assistance is needed, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Business Response

  Date: 06/15/2023

  Dear *************************:

  We received your complaint referencing complications with receiving reimbursement of your security deposit. 

  The following was completed to find resolution for your issue:

  - Verified the security deposit previously submitted as: $700.00.

  - We received verbal confirmation with one of our representatives that you received the reimbursement deposited to your account as requested. 

  We apologize for the complications, but thank you for the opportunity to assist. 

  If additional assistance is needed, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:05/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received **** notice o/a 12 Mar 2023 of change to billing terms effective o/a 23 Mar 2023. Requested "...further statement of specific reasons why changes described...have been made to (my) account..." and requested escalation of my concerns several times in April 2023. REF case# ******** & case# ******** (dispute late charges & fees). Stated at time (over several different phone calls) that I was unable to pay online as there was no amount to pay from ~23 March-5 April 2023. Paid total amount due, 13 Mar 2023. Paid for all purchases from 13 Mar-6 Apr, 6 April 2023 (less than 30 days, which was billing terms up until 23 March 2023). All fuel purchases are paid in full. Never been delinquent. Yet, Fuelman is charging late fees and interest.

  Business Response

  Date: 06/09/2023

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  A credit for the balance on the account of $242.99 has been submitted. The credit will be applied within 24 to 48 business hours. 
  When we spoke, you confirmed there weren't any derogatory marks on your credit report at this time. In the event you do receive a derogatory ***** please file a dispute with the credit agencies, as we previously discussed. 
  As you requested, your fuel account has been closed. 
  
  It has been a pleasure to assist you. If you will require further assistance with this matter, please email *************************************** and enter your reference number ******** in the subject line and your account information in the body of the email. An agent will contact you as soon as possible. 
  
  Thank you again. 
  
  Warm regards,

  Executive Response Team 

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a ** Maste card for my business (it is a fuel card for fleet owners). There was a security deposit of $500 which I paid in ****************************************************************************** after February 23, 2022. After months of trying to get my security deposit, on Friday, December 23rd, I was given a reference number for my request and told for the fourth time that my deposit would be shipped out. They supposedly updated my address as well. It has been another year, and I still have not received my deposit. All I'm getting is the run around at this point.

  Business Response

  Date: 06/06/2023

  Dear *****************************:

  We received your complaint stating that you were informed that you were eligible for reimbursement of your security deposit after retaining our services for a year.

   

  The following was completed to assist in providing clarification and resolution for your issue:

  - We contacted our **************** to inquire about possible promotions that could have been active when your account was implemented. However, we were informed that while there could have been active promotions in place; none of them dealt with security deposits. 

  - Typical process of reimbursement of security deposits are they are processed if an account is closed.

  - Successful contact was made with you to provide the update where you stated you would like to continue your business with us. 

  We apologize for the miscommunication and hope this provides the necessary clarification. If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ** charge card with Fleetcor. They have been charging exorbitant late fees ($550+ per statement - even when the payment was paid within 7 days of due date and the balance is paid in full) along with miscellaneous "credit worthiness" fees ($80+) that are not listed in their terms.

  Business Response

  Date: 05/26/2023

  *******,
  
  We are sorry to hear about your experience with our company. 
  
  However, upon reviewing your payment history, we would not be able to issue credits for late fees or credit assessment fees applied to your account.
  
  Account payment history shows all 2023 payments were made after the due date. Any payment not received and posted by (end of day) on the due date may be subject to late fees, finance charges in addition to credit risk assessment fees.
  
  The fees are outlined on page 2 of your consolidated invoice (please see attached file).
  
  While we understand this response may not have yielded the desired outcome, we hope you find our response satisfactory. 

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FleetCor Technologies ran a credit report on me. I did not apply for credit of any kind, nor do I currently use a FleetCor credit card. I was alerted by the credit bureau that a "hard inquiry " had been placed on my credit report.

  Business Response

  Date: 06/12/2023

  Greetings,

  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions.
  
  The application was completed through our website and was fraud declined. Therefore, an account was not opened. 
  Given that you have filed a dispute with the credit agencies, they will forward the dispute to our team, and will be reviewed.This is the process to remove derogatory marks on your credit reports. 
  We have provided you with the application, as requested.  
  
  If you will require further assistance with this matter, please email our team at *************************************** and enter your reference number MH14087404 in the subject line. An agent will contact you as soon as possible. 

  
  Warm regards,
  Fleetcor Technologies

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/08/23 I would like a review of employee competencies. I keep accruing charges that seems to happen out of thin air. Spoke to a representative. Made a payment and ended up with a late charge anyways.

  Business Response

  Date: 05/23/2023

  Greetings,

  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  The credit for the fees have been submitted in the total amount of $116.00. 
  Your account is currently exempted from the late fee. 
  
  If you will require further assistance with this matter, please email *************************************** and enter your reference number MH14079184 in  the subject line. 
  
  Thank you again. We value your business. 
  The Executive Response Team 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a email on 4/15/2023 stating I had an account update offer. I contacted the account manager ******************* and spoke with him. Then the 3 cards were mailed out with a credit limit of $2500.00. I received the cards a week later and was advised to use the cards but not at a gas station. Long story short the cards never worked. I was advised to reach out to the finance department. Once I contacted them they advised my Fuelman Mastercard account was closed due to fraud. Im not sure how thats possible when I never used the cards at all. I reached back out to *******************, who stated he would contact the fraud department. He never followed up with me until today. I called Fuelman because my regular Fuelman has cards have not been working. I speak to the finance department and they advise my account (that I e had for almost 3 years) is closed as well for fraud. Im not sure what information ******************* provided but prior to him reaching out I never had any issues with my Fuelman gas account. I would like the corporate office to give me a call. If Im not contacted with a valid reason to why my Fuelman account is not working I will reach out to the better business bureau as well as all social media platforms.

  Business Response

  Date: 02/26/2024

  We regret to hear that our previous response did not meet your expectations. Upon reevaluation, we confirm that the late fees charged are in accordance with our policies. These fees were applied due to short payment on invoices, which included charges disputed as fraudulent. We understand your concern; however, it's important to note that our fraud protection, which could offer credits for such disputed charges, was not opted for in this case.