Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,044 total complaints in the last 3 years.
- 3,400 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently recieved a copy of my credit report and was shocked to find i had been a victem of identity theif i do not recognize this account please remove this from my credit report. It is hurting my ability to obtain credit ******* **************Customer Answer
Date: 06/15/2025
Yes I authorized this complaint
Business Response
Date: 06/23/2025
June 23, 2025
****** *****
Better Business Bureau
Re: ******* ******-********, Case #********
Dear ****** *****,
Thank you for submitting ******* ******-Hamiltons complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/21/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******-********Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identify theft I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.********************* Account Number ********Customer Answer
Date: 06/15/2025
Yes, I authorized a third party company to file the BBB complaint on my behalf.
TRANSWORLD SYSTEM INC *2590 Account Number 365925XX
2235 MERCURY WAY STE 275, SANTA ROSA, CA 954075463 | (877) 865-7686Business Response
Date: 06/23/2025
June 23, 2025
Connie Brown
Better Business Bureau
Re: Alfredo Alejandro, Complaint ID #23470296
Dear Connie Brown,
Thank you for submitting Alfredo Alejandro complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find i had been the victim of identity theft, i do not recognize this account, please remove this from my credit report they are hurting my ability to obtain credit.***************** SYST Acc Number: ******XXXXCustomer Answer
Date: 06/17/2025
Yes I authorized this complaint.Business Response
Date: 06/25/2025
June 25, 2025
Connie Brown
Better Business Bureau
Re: Jude Bebel, Complaint ID #23469692
Dear Connie Brown,
Thank you for submitting Jude Bebel complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally request the removal of inaccurate and unverifiable information from my credit report, in accordance with the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA). Upon reviewing my credit file, I have identified several discrepancies that must be corrected immediately. I will list all inaccurate accounts and remarks in this complaint. Please also provide me with an updated copy of my credit report, free of charge, once corrections have been made. Additionally, notify any entities that accessed my credit report within the last six months of these changes.Customer Answer
Date: 06/16/2025
I have not used any third party companies to assist me with this complaint. Ive filed this complaint on my own behalf. I confirm that I authorized the submission of this complaint and am requesting assistance from the Better Business Bureau in resolving this matter. My concerns relate to a recent interaction I had with the credit bureaus reporting inaccurate information to my credit reports. I have attempted to resolve the issue directly with the business, but have not received a satisfactory response. I am seeking BBB’s assistance in facilitating a resolution.Business Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Angelya Antonelli, Complaint ID #23469373
Dear Connie Brown,
Thank you for submitting Angelya Antonelli complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint against Equifax regarding serious inaccuracies and fraudulent accounts that have been reported on my credit report. These false entries have caused significant damage to my credit profile and have negatively impacted my ability to secure credit.Specifically, Equifax is reporting accounts with ************************* / ****** that I have never opened or authorized. The details are as follows:Account Number: ************* with a balance of $67.00, opened on 3/21/25 Account Number: **********with a balance of $123.00, also reported as opened on 3/21/25 I categorically state that I have never opened a Klarna account in my life, and these entries are unequivocally fraudulent. I have already filed a report with the ************************ (***), and I have a reference confirmation email number: *********.This fraudulent reporting constitutes a violation of my consumer rights under the Fair Credit Reporting Act (FCRA), specifically 15 U.S. Code 1681e(b), which mandates that credit reporting agencies must follow reasonable procedures to ensure maximum possible accuracy of the information they report. It also violates my rights under the Fair Credit Billing Act and other relevant laws that prohibit reporting false or unverified information.These inaccurate accounts have severely impacted my creditworthiness and my ability to obtain credit, employment, and housing. I am requesting that Equifax thoroughly investigate this matter, remove these fraudulent accounts from my ********************** report immediately, and confirm their removal in writing.I trust that Equifax will take swift action to correct this error and prevent further damage to my credit reputation. Failure to do so will compel me to explore further legal remedies and file complaints with the Consumer Financial Protection Bureau and other relevant authorities.Thank you for your prompt attention to this urgent matter.Sincerely,Unna ******* *********Customer Answer
Date: 06/15/2025
There is no third party at all this is Unna ******* ********* that wrote this complaint against Equifax in regards to negligent information reporting on my credit report. I give BBB permission to submit complaint against Equifax to work on my behalf to find a desire solution. I am a real human being & need this fixed asap it's ruining my credit. That is happened with a fraudulent company reporting incorrect info on credit report.Business Response
Date: 06/23/2025
Jun 23, 2025
****** *****
Better Business Bureau
Re: Unna *********, Case #********
Dear ****** *****,
Thank you for submitting Unna Slaughters complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/13/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamCustomer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Unna *********Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and i was shocked to find out that i had been a victim of identity theft. I do not recognize these accounts listed below please remove these accounts listed below from my credit report this is hurting my ability to obtain credit. SOUTHWEST CREDIT SYSTEMS ACCOUNT **************** BALANCE:$179 PORTFOLIO RECOVERY ASSOC ACCOUNT NUMBER:******************** BALANCE $466 **************** ACCOUNT *********************** BALANCE:$602Customer Answer
Date: 06/14/2025
Yes I did authorize this complaint.Business Response
Date: 06/23/2025
June 23, 2025
Connie Brown
Better Business Bureau
Re: Jahdiel Deene, Complaint ID #23469244
Dear Connie Brown,
Thank you for submitting Jahdiel Deene complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/23/2025
Complaint: 23469244
I am rejecting this response because:
Sincerely,
Jahdiel DeeneBusiness Response
Date: 06/24/2025
June 24, 2025
Connie Brown
Better Business Bureau
Re: Jahdiel Deene, Case #23469244
Dear Connie Brown,
Thank you for submitting Jahdiel Deene rebuttal on 6/14/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Complaint: 23469244
I am rejecting this response because:
Sincerely,
Jahdiel DeeneInitial Complaint
Date:06/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my credit report, I noticed several inaccuracies associated with this account. This account is negatively impacting my ability to obtain credit. I am requesting that you conduct a thorough investigation to verify the accuracy and completeness of this information as required under the Fair Credit Reporting Act, 15 U.S.C. 1681.Specifically, I have identified material and conflicting discrepancies across the three major credit bureaus (Experian, Equifax, and TransUnion) related to the ************* charge-off account. These include Account type Account opening date ********************** limit and high balance Date of last activity Date of last payment Payment history Last date reported Account status (charged off vs. unpaid vs. closed)Customer Answer
Date: 06/14/2025
Hello,
I, Julie Marie McMahon, wrote the complaint. There is not a third party involved. Please proceed with the complaint. You can reach me on my cell phone if you have any questions.
Thank you,
Julie
772.872.2499
Business Response
Date: 06/22/2025
June 22, 2025
Connie Brown
Better Business Bureau
Re: Julie McMahon, Complaint ID #23468910
Dear Connie Brown,
Thank you for submitting Julie McMahon complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/25/2025
Complaint: 23468910
I am rejecting this response because: I would like the BBB to stay involved and have the results sent directly to BBB.
Sincerely,
Julie McmahonBusiness Response
Date: 06/26/2025
Tell us why here...June 26, 2025
Connie Brown
Better Business Bureau
Re: Julie McMahon, Case #23468910
Dear Connie Brown,
Thank you for submitting Julie McMahon rebuttal on 6/25/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23468910, and find that this resolution is satisfactory to me.
Sincerely,
Julie McmahonInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not open any of these accounts and dont know who or where theyre from. Theyre negatively impacting me, please remove these hard inquiries. ***** AUTO 08/17/2024 ********* CONSUMER *** 08/17/2024 700/*************** IN 03/25/2024 BK OF AMER 03/25/2024 ******** 03/25/2024 ************ CREDIT ** 03/25/2024 AMERICAN ***** ***** 08/17/2024 AMERICREDIT FINANCIA 08/17/2024 AN ************************* 08/17/2024 CAP ONE VIA DEALER 08/17/2024 ************ 08/17/2024 ****** ***** 08/11/2024 ********* ***** OF WO 08/10/2024 DIGITAL FEDERAL CRED 08/01/2024 DIGITAL FEDERAL CRED 04/26/2024 ****** OF ********* 03/25/2024 ************* 12/24/2023 WYNDHAM VACATION OWN 12/24/2023 FLAGSHIP CRE 08/17/2024 REGIONALAC 08/17/2024 ****** OF WE 03/25/2024Customer Answer
Date: 06/14/2025
Dear BBB Representative,
Thank you for reaching out regarding my complaint against Equifax, Inc.
I would like to clarify that I did not authorize any third-party company to file this complaint on my behalf. I personally submitted the complaint on June 14, 2025, using my own words and account of the issue. If there is any similarity to other complaints, it is purely coincidental and not the result of third-party involvement.
Please let me know if you need any further information or documentation to confirm that this is my personal complaint.Thank you for your time and assistance.
Sincerely,
Jacob Hewitt
[email protected](617)-833-1401
Business Response
Date: 06/23/2025
June 23, 2025
Connie Brown
Better Business Bureau
Re: Jacob Hewitt, Complaint ID # 23468767
Dear Connie Brown,
Thank you for submitting Jacob Hewitt's complaint on 6/14/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reviewed a copy of my credit report and was shocked to find I had been a victim of identity theft. I did not recognize this account please remove this from my credit report it is hurting my ability to obtain credit. I've included a my identify verification documents of passport, social security card, and bank statement for my address. *********************** - 5341**Customer Answer
Date: 06/14/2025
No I did not authorize any 3rd party to send disputes on my behalf. I had looked at my own credit report and then submitted this complaint following the discovery of this collection on my report. Please reach back to me regarding any other issues.Business Response
Date: 06/21/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 21, 2025
Connie Brown
Better Business Bureau
Re: Felix Walusimbi, Case # 23468647
Dear Connie Brown,
Thank you for submitting Felix Walusimbi’s complaint on 6/14/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumer’s concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/10/25. Equifax verified that the INNOVATIVE RECOVERY INC trade belongs to the consumer.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon reviewing my report I noticed several inaccuracies associated with this account. This account is negatively impacting ability to obtain credit. I'm requesting that you conduct a thorough investigation to verify the inaccuracies and completeness of the information as required under the **** 15 USC 1681iCustomer Answer
Date: 06/15/2025
I am the one making the complaint. Fully understand the guidelines of the BBB . And I assure you that it is my desire to file the complaint with the wording that I used.
Sincerely
Jamin Ari
Business Response
Date: 06/21/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 21, 2025
Connie Brown
Better Business Bureau
Re: Jamin Ari, Complaint ID # 23467960
Dear Connie Brown,
Thank you for submitting Jamin Ari’s complaint on 6/13/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care Team
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