Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,006 total complaints in the last 3 years.
- 3,344 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document. I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report. I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the ************************ and have enclosed copies of the report. I would like these items deleted from my credit report as soon as possible. Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act.
Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : ****** ****** Complaint ID #********
Dear ****** *****,
Thank you for submitting ****** ****** complaint on 6/25/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove each hard inquiry. I do not recognize these. GMFINANACIAL06/03/2024 AMERICREDIT FINANCIAL SERVICES 06/03/2024 AMERICAN CREDIT ACCEPTANCE06/03/2024 *** ****** CHRYSLER DODGE JEEP 06/03/2024 ***** ****** ********************* MID ATLANTIC FINANCE 02/20/2024 ************* 10/21/2023Customer Answer
Date: 06/25/2025
I submitted this complaint without the use of any 3rd party assistance.Business Response
Date: 06/29/2025
June 29, 2025
****** *****
Better Business Bureau
Re : ***** ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting ***** *******' complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I RECENTLY REVIEWED A COPY OF MY CREDIT REPORT AND I WAS SHOCK TO FIND I HAD BEEN A VICTIM OF IDENTITY THEFT. I DO NOT RECOGNIZE THESE ACCOUNTS PLEASE REMOVE THESE FROM MY CREDIT REPORT THIS IS HURTING MY ABILITY TO OBTAIN CREDIT.PROFESSIONAL FINANCE CO X2683Customer Answer
Date: 06/25/2025
I authorize this complaintBusiness Response
Date: 06/28/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 28, 2025
Connie Brown
Better Business Bureau
Re : Justin Noble, Complaint ID #23513862
Dear Connie Brown,
Thank you for submitting Justin Noble’s complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23513862, and find that this resolution is satisfactory to me.
Sincerely,
Justin NobleInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed a copy of my credit report and was shocked to find I had been the victim of identity theft. I do not recognize these accounts. Please remove this from my credit report, they are hurting my ability to obtain credit.MIDLAND CREDIT MANAGEMENT - *********Customer Answer
Date: 06/24/2025
I authorized this complaintBusiness Response
Date: 06/28/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 28, 2025
Connie Brown
Better Business Bureau
Re: Mai Nguyen, Complaint ID # 23513698
Dear Connie Brown,
Thank you for submitting Mai Nguyen’s complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23513698
I am rejecting this response because:I want to review the response first before seeing that this issue has been resolved.
Sincerely,
Mai NguyenBusiness Response
Date: 07/01/2025
July 1, 2025
Connie Brown
Better Business Bureau
Re: Mai Nguyen, Case #23513698
Dear Connie Brown,
Thank you for submitting Mai Nguyen rebuttal on 6/24/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document. I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report. I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the ************************ and have enclosed copies of the report. I would like these items deleted from my credit report as soon as possible. Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act.Business Response
Date: 06/28/2025
Equifax, Inc
*****************************;
**********************
June 28, 2025
****** *****
Better Business Bureau
Re: ****** ********, Complaint ID # ********
Dear ****** *****,
Thank you for submitting ****** Palmgrens complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumers concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *******
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently obtained and reviewed a copy of my credit report and was shocked to find i had been the victim of identity theft. I do not recognized this account. Please remove this from my credit report they are hurting my ability to obtain credit. Thank you.**************** (Original Creditor: *********** PLATINUM)ACCOUNT # **************** $407Customer Answer
Date: 06/24/2025
I did not authorize a third party to submit a complaint on my behalf. I submitted the complaint myself.Business Response
Date: 06/27/2025
Equifax, Inc
1550 Peachtree Street NE
Atlanta, Georgia 30309
June 27, 2025
Connie Brown
Better Business Bureau
Re: Khalil Concheso, Complaint ID # 23513599
Dear Connie Brown,
Thank you for submitting Khalil Concheso’s complaint on 6/24/25 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We are reviewing the consumer’s concerns and are initiating an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
J. Pearson
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23513599, and find that this resolution is satisfactory to me.
Sincerely,
Khalil ConchesoInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* Dimitrius *******. While checking my credit report this month, I found several student loan accounts that I do not recognize and never authorized.There are multiple accounts listed under the Department of Education/Aidvantage. One shows a balance of $25,224, another $10,949both opened on August 17, 2020. Two additional accounts were opened on December 18, 2019, with balances of $5,895 and $7,556. I have no knowledge of these loans and did not apply for them.This appears to be identity theft. I kindly ask that these accounts be investigated and removed from my credit history.Business Response
Date: 06/30/2025
June 30, 2025
****** *****
Better Business Bureau
Re : ******* Dimitrius ******* Complaint ID #********
Dear ****** *****,
Thank you for submitting ******* Dimitrius ******* complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumers concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint due to inaccurate and unverifiable information being reported on my credit report. despite submitting formal disputes under the fair credit reporting act (****). the accounts continue to be reported without proper validation or correction. The companys I have listed below has failed to proved original documents to varify the debt, and the reporting may also violate Metro 2 compliance standards. Requested Resolution: I am requesting that these accounts be removed from my credit report Accounts are as follows SYN/FSTPROG Account # ****************SYNCB/PPC Account # ****************CITIZNPAYLOC Account *********************** ** Account ****************VIVE FIN Account 1097****PETAL CARD 1 ******************************* **************************** account *************************** account ************CB/WOMNWTHN account *************************** account ************UPSTART NETW account L278****SBNasselflndr CBA00000001344*****FCRA 611 (15 U.S.C. 1681I)PROCEDURE IN CASE OF DISPUTED ACCURACY I have attached my ID tracking number a copy of my credit report with the account in question. Tracking Numbers Below is the tracking numbers of the first attempt I made to dispute Ex- ********************** Eq- ********************** Tu- ********************** This was my second attemped Ex- ********************** Eq- ********************** Tu- ********************** below is a recept of my 3rd attempt.Customer Answer
Date: 06/24/2025
I did this complaint myselfBusiness Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Kimberly Rusnak Complaint ID # 23512977
Dear Connie Brown,
Thank you for submitting Kimberly Rusnak complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23512977, and find that this resolution is satisfactory to me. Please keep me updated.
Sincerely,
Kimberly RusnakInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently received my credit report and noticed that an account was not reported accurately.I had one late payment on an account ************ ********************** that I was in fact paid on time. The consumer reporting agencies need to report all information with complete accuracy this account has not been late on payment the credit agencies also report a National declared emergency upon ****** search also there was no disaster in ******* ** that have impacted payment of bills April june july 2023. They have continue to violate the **** law and consumer law 15usc1681N willful noncompliance.includes are their reports and attached documents equifax July 30days 2023 and July 60day 2023 two different figures , Transunion 30days 2023 and Experian July 30days 2023.I now request you investigate this account and update paid on time immediately. Thank you for your understanding and prompt solution.Customer Answer
Date: 06/24/2025
I wrote both I thought I could write for the 3 agenciesBusiness Response
Date: 06/30/2025
Jun 30, 2025
****** *****
Better Business Bureau
Re: ****** *****, Case #********
Dear ****** *****,
Thank you for submitting ****** ****** complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We reviewed the consumers concerns and initiated an investigation, when applicable. The results were mailed to the consumer on 6/23/2025.
If they have any additional questions, they may call ************** or they may visit ********************************. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
*. *****
Equifax ************* TeamInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently discovered several credit inquiries on my report that I did not authorize. The inquiries in question were made by the following entities:CAPITAL ONE 06. 13. 2025; **** 01. 14. 2025; CBNA 04. 17. 2024.These inquiries were made without my consent and therefore constitute a violation of the Fair Credit Reporting Act, specifically Section 1681b(c), which governs the permissible purposes for accessing a consumers credit file. This is a significant infringement on my privacy rights. I have submitted a formal complaint to the ************************ regarding this matter.Under the ***** consumer reports may only be accessed under specific lawful conditions, such as a court order, a subpoena in connection with a Federal grand jury proceeding, or as outlined in sections 5318 of Title 31 or 3486 of Title 18. None of these circumstances apply in my case.Customer Answer
Date: 06/24/2025
Please note, I’m not using any third parties for this matter and I’m sending this complaint on my own. The reason is that Equifax is reporting hard inquiries on my credit report that are result of fraud. I didn’t give my consent or anything like that to these companies to run my credit and I didn’t sign any documents or applications for these companies. I truly believe that I’m a victim of identity theft and these inquiries are result of fraud, but Equifax is reporting them on my credit report by harmful information and violating my consumer rights to have a correct credit reportBusiness Response
Date: 06/30/2025
June 30, 2025
Connie Brown
Better Business Bureau
Re : Sasa Mucnjak Complaint ID #23512068
Dear Connie Brown,
Thank you for submitting Sasa Mucnjak complaint on 6/24/2025 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.
We will review the consumer’s concerns and initiate an investigation with the data furnishers, when applicable. The results will be provided directly to the consumer within 30 days of the dispute request.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 06/30/2025
Complaint: 23512068
I am rejecting this response because: as of today June 30th, I still see these fraud inquiries on my report. Equifax simply disregard my dispute and complaint by saying over the phone when I called that they do not accept my FTC report, despite its legitimate and they have no law or policy regarding this document but on the official website of Federal Trade Commission they confirmed FTC is valid.
Sincerely,
Sasa MucnjakBusiness Response
Date: 07/01/2025
July 01, 2025
Connie Brown
Better Business Bureau
Re: Sasa Mucnjak, Case #23512068
Dear Connie Brown,
Thank you for submitting Sasa Mucnjak rebuttal on 6/30/2025 through the BBB Complaint Portal.
Consumers can generally expect to receive the results of their dispute within 30 days. If the information is found to be inaccurate, their credit report will be updated, generally within about 30 days.
If the result of the investigation finds that the information is accurate, it will remain on their credit report. If they still believe the information is inaccurate or incomplete, and have additional information that can help support their dispute, they can file their dispute again. They will also have the option to provide a brief statement on their credit report summarizing their dispute, which can help explain their situation. Or they could contact the creditor to attempt to resolve the issue.
If they have any additional questions, they may call (888) 836-6351 or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you.
Sincerely,
K. Jones
Equifax Customer Care TeamCustomer Answer
Date: 07/01/2025
Complaint: 23512068
I am rejecting this response because: I have called to Equifax today and spoke with an agent and supervisor as well and I been told that they have closed my dispute and rejected my FTC report without explanation why. FTC was filed on the official website of federal trade commission and number of FTC report was given automatically and there is no official law of Equifax only in which pattern FTC should be filed. They created their own policy for themselves and not opening to the public but yet they demeaning something that no one known. Equifax is hurting my credit report and violated my rights as a consumer. These hard inquiries are result of fraud and must be deleted immediately from my credit report
Sincerely,
Sasa Mucnjak
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