Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,070 total complaints in the last 3 years.
3,427 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The credit bureaus stated my account was properly investigated but how is that possible if the open dates are inaccurate,the date last active is inaccurate and date last reported is inaccurate this is grounds for removal they also violated my rights under 15 u.s.c **** section 602 A.states I have a right to privacy 15 u.s.c **** section 604 section 2 it also states a consumer reporting agency cannot furnish my account without a written instructions they didnt investigate a human didnt investigate my account they have a computer in place to say the same answer every time because if they did they would know they every negative account has been deleted with my other two bureaus Equifax and transunion all three credit bureaus should be accurate 100% across the board or everything should be deleted it should take 4 days or less to see this if not done in timely manner 4 days or less because I gave them so many chances I will be taking to court for a lot more then a $1,000 per violation FIRST PREMIER BANK#******, Account name: CB INDIGO/GF #****** , Account name: *********** #****** , Account name: SABLE/COASTAL COMM BK #****** , Account name: OPORTUN/PROGRESO ***** # ******, Account name: UPSTART NETWORK ***** #FW1796 , Account name: FIGURE LENDING LLC #**** if these accounts all not deleted I will take to court for $500,000 for my rights being damges cant get house and credit cause of they mistakes if these accounts is not removed I will ***
Business Response
Date: 02/14/2023
EQUIFAX

02/14/2023

*****************************
Better Business Bureau

RE: ************************, File # ********

Dear *****************************:

Thank you for submitting the consumers complaint on 02/12/2023 regarding ************************. In the complaint, it is indicated there are inaccurate or incomplete items appearing on the Equifax credit report. In review, we were unable to locate a credit file with the personal identifying information provided. In order to properly assist the consumer and to initiate an investigation we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows their name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill.

Please return this letter along with the requested information to Equifax Information Services LLC ************************************ 30374.

Sincerely,

Equifax
Sr. Consumer Relations Specialist
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been in communications with (TransUnion, Equifax or Experian) about inaccurate personal information on my credit report. Even after notifying them many times about this error they still continue to report this incorrect account information on my file. Not only is it unfair, its also illegal. 15 U.S. Code 1681c2 - Block of information resulting from identity theft Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than 4 business days after the date of receipt by such agency of (1)appropriate proof of the identity of the consumer; (2)a copy of an identity theft report; (3)the identification of such information by the consumer; and (4)a statement by the consumer that the information is not information relating to any transaction by the consumer. I have sent various complaints to Transunion, ********************************** and out of all three companies, one company is refusing to place a security block or freeze on my credit profile due to identity theft. Equifax has not only disregarded my concern and valid proof that I have been a victim of identity theft they also are in basic consumer violations. I requested my name to be updated and accounts removed, and a security freeze to be placed on my profile they have ignored all my requests. Again I ask you Better Business Bureau swiftly act on my behalf as I will attach different proof that progress is not being made with these reporting credit agencies, which are violating my rights. I ask that all these accounts are DELETE off my credit report. Thank you
Customer Answer
Date: 02/15/2023
Hello

Did you authorize a third party company to file a BBB complaint on your behalf? If yes, what is the name of the 3rd party company? What is their address? Phone number?

No I submitted this complaint, as the consumer I have the right to dispute what is on my consumer profile, which is what this complaint is for.

Thank you.
Business Response
Date: 02/21/2023
EQUIFAX

02/21/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 02/11/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer via ***** Please allow 7 to 10 business days to receive results.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding to EQUIFAX on a dispute that was sent in on 11/1/2022 on account#IQD0ALXXXXXXX. According to 15 USC ****i Experian,TransUnion, and Equifax shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph (5), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. The account has not been marked as DISPUTED nor has the balance update date been updated to the date of which is was disputed as well as the status date shows JANUARY 2023. The status date is supposed to show the date of which it first went into delinquency which was back in 2018 of September. I am entitled to $1000 per violation in which there are 3 which totals to $3000. I have evidence provided below with explanation showing that EQUIFAX confirmed the dispute was verified and the information being reported was accurate in which it is not.
Customer Answer
Date: 02/13/2023
This complaint is from I,******************* and no other parties are involved. I would like this complaint forwarded to the business that I have written about thank you.
Business Response
Date: 02/15/2023
EQUIFAX

02/15/2023

*****************************
Better Business Bureau

RE: *******************, Case # ********

Dear *****************************:

Thank you for submitting *******************' complaint on 2/11/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inaccurate information is being reported on my credit report causing me a lot of sleepness nights. I am requesting damages for these violations.I demand this information and items be removed from my credit report and the compensatory damages for these violations.
Customer Answer
Date: 02/13/2023
This my complaint is not sent in her. I am a consumer by law and request you process this complaint. This is not a third party.
Business Response
Date: 02/15/2023
EQUIFAX

02/15/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 02/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/15/2023

Complaint: 19386584

I am rejecting this response because: They are disregarding the law. I never gave them authorization to report these items and information on my credit report. They must delete these items and information immediately as they are in violation.

Sincerely,

*************************
Business Response
Date: 02/16/2023
EQUIFAX

02/16/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:
Thank you for submitting ************************* complaint on 02/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
Equifax is a repository of credit information which has been supplied by creditors, collection agencies and public record holders. As such, we do not collect or maintain copies of contracts between consumers and their creditors. Not all companies choose to report account information to Equifax. Those that do report on a regular basis appear on your credit report. However, through our investigation process, we are able to contact the furnishers of the information and either confirm or correct the data reporting on your file. Once a request for verification of a disputed item(s) has been received by Equifax, each data furnisher will be contacted directly by Equifax. This process is usually accomplished by sending the request for verification electronically and may take 30 days to complete. Once the data furnisher's response is returned to Equifax, any updates related to the disputed item(s) will be recorded on the credit report. Once all Data furnishers have responded to our request for their review, the consumer is sent a copy of each of the Data Furnishers responses they provided to Equifax. Should you still disagree with the Data Furnishers response, please contact each creditor directly for additional assistance and/or regarding any signed documentation pertaining to the disputed item(s).
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/17/2023

Complaint: 19386584

I am rejecting this response because: Equifax is disregarding the law. They are responsible for doing their own investigation of the subject information and not just parrot a response from the furnishers. Since they cannot provide documentation to validate these inaccurate items, they must delete all of them.

Sincerely,

*************************
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report ************ ACCT#******XXXXXX FB&T/MERCURY ACCT#******XXXX ******* **** FCU/CUA ACCT#******XXXX SYNCB/AMAZON ACCT#******XXXXXX HORIZON UTAH FCU/CUA ACCT#******XXXX UPGRADE *** ACCT#******XX Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted Experian asking them to investigate & remove the inaccurate accounts from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.
Customer Answer
Date: 02/13/2023
It is deeply concerning that my request, submitted solely by myself, *****************************, has sparked suspicion of a third party involvement.
However, what is even more alarming is the lack of concern regarding the actions of Equifax, Experian, and Transunion, who have consistently failed to address the numerous errors on my consumer file. This has had a significant impact on my financial well-being, and despite numerous attempts to resolve the matter, I have been met with constant barriers despite the laws and regulations outlined under 15 U.S. Code Subchapter III.
Therefore, I have taken the necessary steps, including but not limited to, submitting separate complaints with the BBB for all three consumer reporting agencies, of which I'm expecting a prompt resolution to this matter.
If this does not fully address your concerns, please do not hesitate to reach out to me via email.
Business Response
Date: 02/15/2023
EQUIFAX

02/15/2023

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ***************************** complaint on 02/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report ACCOUNT NAME: ********************** ACCOUNT NAME: *** Collections ACCOUNT NAME: ******** LLC ACCOUNT NAME: ************* Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted Equifax and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.
Customer Answer
Date: 02/13/2023
I have issues with my Equifax account that I need resolve im a victim of Identity Theft
Business Response
Date: 02/14/2023
EQUIFAX

02/14/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:
Thank you for submitting *************************** complaint on 02/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

Equifax is a repository of credit information which has been supplied by creditors, collection agencies and public record holders. As such, we do not collect or maintain copies of contracts between consumers and their creditors. Not all companies choose to report account information to Equifax. Those that do report on a regular basis appear on the credit report. However, through our investigation process, we are able to contact the furnishers of the information and either confirm or correct the data reporting on the file. Once a request for verification of a disputed item(s) has been received by Equifax, each data furnisher will be contacted directly by Equifax. This process is usually accomplished by sending the request for verification electronically and may take 30 days to complete. Once the data furnisher's response is returned to Equifax, any updates related to the disputed item(s) will be recorded on the credit report. Once all Data furnishers have responded to our request for their review, the consumer is sent a copy of each of the Data Furnishers responses they provided to Equifax. Should you still disagree with the Data Furnishers response, please contact each creditor directly for additional assistance and/or regarding any signed documentation pertaining to the disputed item(s).

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this is a great reply im waiting on my results

Sincerely,

***************************
Initial Complaint
Date:02/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am reaching out because I am a victim of identity theft and I need your help removing all these fraudulent accounts and remarks from my credit report. I tried fixing it with the company already but they have not helped me resolved this issue. Please help me
Customer Answer
Date: 02/13/2023
I , *************************** am the one who submitted my complaint...
Business Response
Date: 02/14/2023
EQUIFAX

02/14/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 02/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/13/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have my full address/mailing address on file. However, when they sent me a letter, they didn't include the full address. The left put the Floor #/Unit #. Because of this, the letter they sent me arrived a month late. I'm lucky it even arrived at all I called them so that they can add "ATTN: FL2 #****", but they refused to. Then I asked if they could escalate this issue to their IT or something to see why their system was not using the mailing address that they had. I spoke to a regular representative and then a supervisor, and both went in the same circle. They first said it was a problem with the delivery on my end, and that it should have been delivered without the info included.... which is nonsense (building has hundreds of units). Then they said they had the full mailing address and so it must have been sent with the full mailing address.... but it wasnt. Then they just flat refused to add the attention line or do some kind of escalation. And kept blaming me for not getting it without the floor and unit number, for a buikding that has hundreds of units I need an attention line added to my address, or I need my address FIXED so that it actually mails to the mailing address that they have on file!!Also please confirm that either all of my phone numbers have been removed OR youve added my current phone number ending in **** to the credit report (not as a note, but to the actual report where the other phone numbers are listed)
Business Response
Date: 02/13/2023

EQUIFAX

02/13/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting ************** complaint on 2/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnisher of the information was completed and results were mailed to the consumer. Please allow 7 to 10 days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/13/2023

Complaint: 19382299

I am rejecting this response because: THERE WAS NO INCORRECT INFORMATION ON MY CREDIT FILE. READ THE COMPLAINT AGAIN, AND ACTUALLY READ IT THIS TIME, AND THEN RESPOND

Sincerely,

*************************
Business Response
Date: 02/13/2023
EQUIFAX

02/13/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting ************** complaint on 2/10/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that a review of the information was completed and results were mailed to the consumer. Please allow 7 to 10 days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 02/13/2023

Complaint: 19382299

I am rejecting this response because: READ THE COMPLAINT. DONT JUST COPY AND PASTE. OMFG

Sincerely,

*************************
Initial Complaint
Date:02/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (January, 2022) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.INQUIRIES I WANT TO REMOVE:CAP ONE AF 05/10/2022 ******* CH 05/10/2022 SONIC 08/12/2022 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.
Business Response
Date: 02/14/2023
EQUIFAX

02/14/2023

*****************************
Better Business Bureau

RE: *************************** Blade, Case # ********

Dear *****************************:

Thank you for submitting *************************** Blade complaint on 02/11/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:02/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon checking my credit report i noticed inaccurate accounts and information that is not mine, i did not consent to any of this information to be reported on my credit, it's affecting my life, please help! I want this to be removed.
Business Response
Date: 02/13/2023

EQUIFAX

02/13/2023

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:
Thank you for submitting ******************************* complaint on 2/9/23 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnisher of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Sincerely,

Sr. Consumer Relations Specialist

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