Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,063 total complaints in the last 3 years.
3,426 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** FCU 12/19/202 FLAGSHIPCR 12/19/202 ****** FCU 06/01/202 PENTAGON 05/30/2022 CAP ONE AF 03/11/2022 ALLFINANC 03/11/2022 ALLYFINANC 03/08/2022 CAP ONE AF 03/08/2022 ALLYFINAC 02/21/2022 CAP ONE AF 02/21/2022 PRANCERCAP 05/13/2021 ALLYFINANC 05/13/2021 CAP ONE AF 05/13/2021 GLOBALLEND 05/13/2021 To Whom It May ********* am writing to dispute the following information in my file. I recently received a copy of my credit report, in the process of purchasing a home and due to these circumstances it is stopping me from moving forward in life and acquiring a mortgage loan. I notice that there is unauthorized credit inquiries made by the companies listed above. To my knowledge, I Have not signed any documents authorizing the company in question to view any such part of my credit report. The listed inquiry was without my authorization, and for no legitimate business purpose. I do ask that under the Fair Credit Reporting Act and violation code of US CODE 15 USC 1681b(2) as well as the violation of my rights to privacy that this is removed from my files immediately.Thank you *****************************
Customer Answer
Date: 01/23/2023
The complaint was made by Me. ***************************** and I would like my case to be resolved. Thank you
Business Response
Date: 01/25/2023
EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ***************************** complaint on 01/22/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
15 USC **** section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer.They also violated my rights numerous times. The credit bureaus violated my given rights under 15 USC ****. According to: 15 U.S.C **** section 602 A. States I have the right to privacy. According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.According to 15 USC ****- ** financial institution is supposed to share my personal information with third parties.These are clear violations of my federally protected consumer rights. I want all incorrect addresses, names and phone numbers deleted.Letters were sent certified:Addresses, phone numbers and names: ******************** Inquiries: ******************** letters include 2 forms of Identity ( DL AND ID )ALSO INCLUDES LETTERS DIRECTLY FROM THE ****
Customer Answer
Date: 01/23/2023
I believe the mistake was on my behalf because i tried to submit the complaint thru the BBB site, when i tried to send it and it had shown an error message and i had to try to submit it again. I was told that each complaint had to be sent separately for each company. I am the one that did send the complaint. No one else is authorized to send anything on my behalf. I am sorry if it caused any confusion but if there is anything that I can do or something that I may have missed, please feel free to let me know and I will respond promptly.
Business Response
Date: 01/25/2023

EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 01/22/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to remove fruadulent charges off my credit report. I did not make these inquires. I was told to contact the companies to dispute them, and I have done that. I was informed that I would need to fill out this form and turn it in to credit reporting agencies. I have also completed that step. I still have these reporting on my credit report. Please help me with this matter.
Customer Answer
Date: 01/23/2023
Thank you for taking the time to respond to my request. I sent the request. Please delete the ******* wireless account associated with this complaint. Thank you.
Business Response
Date: 01/25/2023
EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ********************************* complaint on 01/21/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mortgage broker attempted to pull my credit last April 2022 but was unable to. I contacted Equifax ************ to see why I am unable to pull my credit report. The represenative with Equifax informed they did not have the correct birthday for me and requested I submit my social secuirty card, driver license and birth certifacate. I mailed all the requested documents last year. I recently contacted Equifax again because I am having the same issue obtaining my report. I contacted Equifax 1/10/23 regarding the issue again. I informed i do not feel confortable mailing my documents again because of my information leaked in the recent data breach. The represenative requested I fax my driver license and SSC. I faxed the requested documents 1/14/23, the rep informed allow 5 bs days to review. Contacted Equifax 1/17/23 the rep stated the documents were received but my birth certifacte is needed. I requested a supervisor because I was told differently. Spoke with a man claiming to be a supervisor, who informed he did not see any documents and to fax my birth certif, ssc and license again. I have paid to fax twice already. The manager would not help after i told him the last representative seen the documents 1/17/23. I ended the call with the manager, called back spoke with someone else who confirmed my documents were received but they cant see them. I faxed again same issue no help. Everyone i talk to has a different answer. I have passed every security question of my life theyve asked and submitted my personal info repeatedly. 1/19/23 I mailed my documents with a tracking number this time. I need BBB assistance with resolving Equfix update my birthdate as this has been a burden on me and unessary cost incurred.5556666666
Customer Answer
Date: 01/23/2023
Hello,

I filed this complaint myself ***************************, not a third party. Please contact me if you have additional questions ************.
Business Response
Date: 01/25/2023

EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************,
Thank you for submitting ******************************* complaint on 01/21/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below:

Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form

Current Address:
* Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the requested documents.

Sincerely,

***************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have resided at my permanent address since 2008. Equifax is currently the only consumer credit reporting agency that does not have my address reporting. I was advised from my first contact to mail in documents to there PO Box for the quickest resolution. This was to include personal information such as drivers license and statements showing my address. A certified letter was sent 1/4 and received by Equifax on 1/10 per the tracking. Another follow up call was made to confirm receipt in which they advised nothing had been received and it should be faxed. The documents were then faxed across multiple days as agents expressed the ability to update the address in real-time via fax. An additional follow up call was made 1/21/23 in which they claim no receipt of very sensitive personal information. When requesting a consumer to send sensitive information such as social security card copies, drivers license, and signed letter, some method of confirmed receipt should be provided to the consumer to know the documents are in the right hands. I am uncertain if Equifax has gotten my valid address dispute and they aren't able to validate even when providing all the necessary information. Consumer credit retrieval is a necessity when apartment/mortgage hunting. I need help getting this resolved. It should NOT take almost a month for a Credit **************** to correct consumer information.
Customer Answer
Date: 01/24/2023
I am an individual impacted by this. I am NOT a 3rd party vendor acting on behalf of anyone.
I have contacted Equifax again today with no updates and no "record" of my calls. Please have someone investigate this.
Business Response
Date: 01/25/2023

EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************,
Thank you for submitting ***************************** complaint on 01/21/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below:

Identification:
*U.S. Social Security card
* Pay stub with U.S. Social Security number
* W2 form

Current Address:
* Driver's license
* Rental lease agreement/house deed
* Pay stub with address
* Utility bill (gas, electric, water ETC.)

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This letter is to formally inform you that I recently received a copy of my credit report that your company publishes. Upon review of my credit report, I found a number of items that are inaccurate or questionable. The numerous accounts in question are listed below, please advise under the time allotted in the ***** Therefore, I am requesting that you please send me copies of the documents that you have in your files as of this date that your company used to verify the accuracy of the accounts listed below along with a complete compliant detailed breakdown of the three segments of the Metro 2 requirements including The Header Record, containing 18 fields, which ensures that the information was identified correctly by your bureau, The Base Segment, containing 49 fields, which provides the specific account information for me, The Trailer Record, Containing 47 fields, which summarized the data submitted to your bureau specific to my particular file.
Customer Answer
Date: 01/23/2023
My Name Is *********************************** I Am NOT Working With A Third Party And Am Sending This Solely On Behalf Of Myself. Please Send My Dispute
Business Response
Date: 01/25/2023
EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 01/21/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

Equifax is a repository of credit information which has been supplied by creditors, collection agencies and public record holders. As such, we do not collect or maintain copies of contracts between consumers and their creditors. Not all companies choose to report account information to Equifax. Those that do report on a regular basis appear on the credit report. However, through our investigation process, we are able to contact the furnishers of the information and either confirm or correct the data reporting on the file. Once a request for verification of a disputed item(s) has been received by Equifax, each data furnisher will be contacted directly by Equifax. This process is usually accomplished by sending the request for verification electronically and may take 30 days to complete. Once the data furnisher's response is returned to Equifax, any updates related to the disputed item(s) will be recorded on the credit report. Once all Data furnishers have responded to our request for their review, the consumer is sent a copy of each of the Data Furnishers responses they provided to Equifax. Should you still disagree with the Data Furnishers response, please contact each creditor directly for additional assistance and/or regarding any signed documentation pertaining to the disputed item(s).

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently looked at my credit report and it has brought tremendously sadness. I have been feeling down and suicidal lately. This is harmful to my health and a deformation of my character. I found evidence that your organization did not double check the accuracy before reporting it. In accordance with section ****e (b) Accuracy of reporting of the United States code (15 U.S.C when a consumer reporting services create a report of an individual they are required to take reasonable measures to ensure the data to be as accurate as feasible.
Customer Answer
Date: 01/24/2023
Good Afternoon,

I do not have a company speaking on my behalf. I composed the complaints myself as I notice FCA violations and I have reached out to them several times and has not gotten issue resolved.

Thank you for your time in this matter.
Business Response
Date: 01/27/2023

EQUIFAX

01/27/2023

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 01/20/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company Equifax is reporting inaccurate information on my consumer report and I have been disputing the information since February 2022. The account in question is with *********** (account number *********. ********************** have been reporting inaccurate late payment data on my consumer report and when I asked them to reinvestigate they did not do it in 30 days and the report is still inaccurate. The last report I received in November of 2022 it is still reporting inaccurately. They are in clear violation of the **** for the following violations: 15 U.S. Code ****e- (a) They did not follow reasonable procedures 15 U.S. Code ****i- (5)(A)(i)(ii) The inaccurate item was not deleted after reinvestigation and it has past 30 days 15 U.S. Code ****n-(a)(1)(A) They are in willful noncompliance 15 U.S. Code ****s-2-(a)(1)(B)(ii)(a) It is still being reported with actual knowledge of errors 5 U.S. Code ****n Civil liability for willful noncompliance- a) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of (1) (A)any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000; or The consumer reporting agencies have been put on notice since February 2022 and they are constantly just changing dates applying inaccurate data to my consumer report without reinvestigating. I have contacted the original creditor and they cannot verify the dates because it has past 2 years. It has past the 30 days and actually 11 months since I have disputed this situation. Every time I call them they allegedly mistakenly hang up the phone. I have every phone call documented. I have all my letters and all my reports from the consumer reporting agencies and I am taking this matter to the fullest extent possible. 15 U.S Code ****n (a)(1) Damages of not less then $1,000
Customer Answer
Date: 01/23/2023
Good evening, I am the only one disputing my consumer report. After speaking with family members in government I have decided to study the law and there are so many laws being broken by the consumer reporting agencies, collectors and creditors. I think these consumer reporting agencies, collectors and creditors are breaking laws and I want my situation to be heard and seen. I may have sent a report twice because I didn't provide the documentation the first time I reported and I didn't want it to be closed. I feel I am being taken advantage of because I have been disputing this issue for 11 months which is when I started working on my own consumer report because I'm tired and I'm in pain. Unfortunately I can't afford a third party to help me dispute my consumer report. I have had multiple surgeries and I cant even get a vehicle due to the erroneous items on my consumer report. I have a special needs child who I cant even drive to school so due to my back and knee surgery its hard to catch her bus sometimes. I cant even get a vehicle due to my consumer report or provide and live an adequate way of life. I have insomnia as well due to my report being ignored by the these third party companies that I have never agreed to even work with which is the consumer reporting agencies. This is affecting me real bad and I am getting ignored. Can you please send me the duplicate complaint you are speaking of because like I have mentioned I may have sent it twice because I forgot to send the paperwork.
Business Response
Date: 01/25/2023
EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: *********************************, Case # ********

Dear *****************************:

Thank you for submitting ************************************* complaint on 01/20/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These items in my credit file are from unauthorized use of my social security number and card. I did not authorize these accounts to be taken out in my name nor do they relate to anything I did. I'm unaware of any of this. All is being investigated by the ****
Customer Answer
Date: 01/23/2023
No this was not sent by a third party.... I sent it myself! I assure you this is coming directly from me.
Business Response
Date: 01/25/2023
EQUIFAX

01/25/2023

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 01/20/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:01/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a joke I have 2 paid Charge-off on my consumer credit report that is paid but Experian wants to ********** as "Derogatory" and "Late 120 days" Texans CU (*******), and Nebraska Furniture Mart (*******). These are a Paid/Settled charged off. The creditors wont even help with trying to update. Equifax wants to verifying everything less then 24hours. The company has been ignoring my disputes. Do to these accounts not reporting accurately I have been denied several financial products. I have already reported Experian and the listed accounts to the ***** Attorney General and FTC. Texans CU #*********, and Nebraska Furniture Mart #*********. If this matter is not resolved I will have no choice but to exercise my rights under FCRA 15 U.S. Code ****o Civil Liability for negligent noncompliance. The **** wont even help they are also a joke.
Customer Answer
Date: 01/23/2023
This is not a third party from the actual consumer
Business Response
Date: 01/26/2023
EQUIFAX

01/26/2023

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting *********************** complaint on 01/20/2023 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 01/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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