Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
• 

  Equifax Risk Management Services

  11601 Roosevelt BLVD N Saint Petersburg, FL 33716-2202

• 

  Equifax, Inc.

  PO Box 8982 Madison, WI 53708-8982

• 

  Equifax, Inc.

  7171 Mercy Rd #330 Omaha, NE 68106

• 

  C S C Credit Services, Inc.

  1330 Broadway Ste 310 Oakland, CA 94612-2504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a federally protected consumer and my rights are being violated pursuant to the ***** and FCRA. These fraudulent account need to be removed from my file immediately. I was a victim of identity theft as well. They are not properly investigating these fraudulent accounts pursuant to the FCRA.I am a federally protected consumer and your company have broken the law and have violated my rights pursuant to the Fair Credit Reporting Act. Pursuant to 15 usc 1681(a)(1) the banking system is dependent on fair and accurate credit reporting. After taking a look at my credit report, I noticed that there are inaccurate information. The information is unfair to me because I was never notified when the information was originally furnished and I never approved for the information to be furnished. I was supposed to be notified when your company investigated this information to see if it was valid before you originally furnished it. You obviously didnt do it, that is the first violation.Pursuant to 15 usc 1681(a)(1)- This grave error has undermined my confidence in your companies procedures, and as a result I will no longer be extending credit, and if the information is not removed I no longer want my information stored in your companies database. Pursuant to 15 usc 1681(a)(2)-Your company is a non powerful elaborate mechanism . This mishap that your company have ruined my reputation, and have adversely damaged my credit worthiness. Pursuant to 15 usc 1681(a)(3)-Your company assumed this role. You was not given permission by me, the consumer, or a competent court jurisdiction. So not only did you fail in your fist initial investigation of this information. You also assumed this role, and assumed this information was valid. Which is a violation of my rights.The following accounts need to be removed from my credit file immediately: - ***************** ***** Bank - AMEX

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting *************************** complaint on 12/28/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/22, a complaint was filed for MOHELA in billing errors of late payments and validation of debt and the mentioned company has failed to comply within the ***** AND FCRA timeframe. It has been 35 days after receiving complaint and no documentation has been sent via mail. This is a violation in my consumer rights. Im requesting this account to be removed immediately from all 3 bureaus. This complaint was sent via letters to creditor, CRAs, and filed with CFPB. Each account from Mohela has the same account number and reporting on the ********************** report as inaccurate and is a violation of the ***** This is a violation as well. Please delete each account immediately. Been filed with CFPB **************************************************** Mohela Acct#**********MO0**** Mohela Acct#**********MO0**** Mohela

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting ***************************** complaint on 12/28/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. 
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau I am writing a complaint about Equifax bureau, I sent a letter on 09/14/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

  

  Business Response

  Date: 12/28/2022

  ************************************************************************************************************************************************** Case # ********
  
  Dear *****************************:
  
  Thank you for submitting Jr ******************* complaint on 12/27/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. 
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********** and do not have a contract with Portfolio Recovery. They did not provide me with the original application like I asked.I am not liable for this debt with Citibank and do not have a contract with Midland Credit Management. They did not provide me with the original application like I asked.

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *********************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting ********************* complaint on 12/27/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a copy of a free credit report on 12/12/22. I was directed to a representative who asked questions to verify who I was. The representative said they couldn't verify who I was on the phone. He advised me I needed to fax a copy of my social security card, my drivers license, and a **** showing my name and address. I faxed the information on 12/12. I called the number on 12/18 to see if information received. I spoke with a ******* who advised they didn't have it and was told I should receive a letter and to call back on 12/21 again. I have never received a letter and I still can't get verified. I feel this is a scam and my drivers license,social security card, and address is floating out there. I feel this is a scam and I need help.Thanks,*****

  

  Business Response

  Date: 12/28/2022

  
  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case # ********
  
  Dear *****************************:
  Thank you for submitting the complaint, dated 12/27/2022, regarding *****************************. Per your request, a copy of the Equifax credit file and score has been forwarded directly to the consumer.  
  If there are any questions or concerns regarding the Equifax Credit Report, please have the consumer refer to the mailed disclosure copy or visit us at ******************************************************** or contact a Customer ********************** Representative at ************.
  If you have any further questions regarding Equifax, please feel free to email us at ********************************************. 
  
  
  
  Sincerely, 
  
  Sr. Consumer Relations Specialist
  
  

  Customer Answer

  Date: 12/31/2022

  I received your response adding I would receive my report. I have not received a urging as of 12/31.

  Thanks, *****

  

  Business Response

  Date: 01/05/2023

  
  EQUIFAX
  
  
  01/05/2023
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case # ********
  
  Dear *****************************:
  Thank you for submitting the complaint, dated 12/27/2022, regarding *****************************. Per your request, a copy of the Equifax credit file and score has been forwarded directly to the consumer on 12/28/2022.  Please allow up to 10 business days to receive the credit file from the day it was sent. 
  If there are any questions or concerns regarding the Equifax Credit Report, please have the consumer refer to the mailed disclosure copy or visit us at ******************************************************** or contact a Customer ********************** Representative at ************.
  If you have any further questions regarding Equifax, please feel free to email us at ********************************************. 
  
  
  
  Sincerely, 
  
  Sr. Consumer Relations Specialist
  
  

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *****************************************************

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to be able to reliably unfreeze my credit in order to open Bank CDs while the rates are still above 5 percent. I created an online account in August that does not work. The internal ticket # with Equifax is 221222-12398301 according to a supervisor in consumer affairs the identifies as ****** CBY. This can also be verified ****** JXM833. When I try to unfreeze the account through the outsource call centers its a 50 50 chance at best. I have mailed and faxed a copy of drivers license and social security card to the verified address and fax number in *******. That was suppose to resolve the issue for 90 days. When I called today the representative could not verify my idenitity.

  Customer Answer

  Date: 12/28/2022

  I contacted The Federal Consumer ***************** and The Consumer ****************** with The ******* Secretary of State concerning my issues with DFAX. ******************************* office advised me to do so and also suggested I contact the BBB. If one of those 2 offices contacted you directly it is with without my knowledge. This is a serious issue for me and wife. It is preventing us from investing in Bank CDs when we can't unfreeze our credit. We are approaching 70 and don't have time for the market to recover. I attempted to contact your office by phone, please follow up on my complaint. These problems started in August.

  Thank You 

  *********************

   

   

  

  Business Response

  Date: 12/29/2022

  EQUIFAX
  
  
  12/29/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting *************************** complaint on 12/27/2022 through the BBB Complaint Portal. In their complaint, they indicated issues with MyEqufax.com.  Please see below resolution response:  
  Dear ***************************,
  
  Your Myequifax login issue has been escalated within our technical support department.
  Your ticket number is  GCSITO-***** . We appreciate your patience while we continue to work to resolve
  this issue. 
  If you have not done so, please provide a legible photocopy of a valid document that
  shows your name, current address and complete social security number. Listed below are examples
  of documents that *** be provided as verification of your identification and current address: Pay
  stub or W2 with complete U.S. social security number, valid social security card, Driver's license,
  rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or
  residential telephone bill. Please return this letter along with the requested information to Equifax
  Information Services LLC ************************************ 30374.
  If you have any additional questions, please feel free to contact our consumer care department at
  ************ between 8:00am 12 am, 7 days per week.
  We sincerely apologize for any inconvenience this issue *** have caused.
  Thank you for contacting Equifax,
  Equifax Consumer Care Team
  If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a letter, in both November and December 2022, to Equifax stating that they needed to block or delete fraudulent accounts from my credit file as per the law FCRA 605(B). FCRA 605(B) the states that credit bureaus must lock or delete said fraudulent accounts within four business days of receipt of a police report naming these accounts. Included on my letter mailed on November 24, was a letter clearly stating identity theft, my information, specific names and account numbers as well as balances of fraudulent accounts. I also included a copy of my passport and Social Security card with Social Security number. In addition, I included my official *********** police report from October 2022 (incident #:221020900328) which clearly states the name of fraudulent accounts and balance, as well as all my details and all police details. AMEX, Discover, and ******************* are still fraudulently reporting on my Equifax credit report. These items need to be deleted immediately, or I will pursue immediate legal action as I have evidence of this illegal violation. I also have a police report and other legal documents backing up my claim. This is illegal in a violation of the ***** FCRA 605(B) clearly states: FCRA 605B (15 U.S.C. 1681c-2): (a) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of (1) appropriate proof of the identity of the consumer; (2) a copy of an identity theft report; (3) the identification of such information by the consumer; and (4) a statement by the consumer that the information is not information relating to any transaction by the consumer. (b) Notification. A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under (Link: https://consumer.ftc.gov/system/files/consumer_ftc_gov/pdf/fcra-605b.pdf) I have done exactly as I was told and this is now a documented violation of the ***** I am once again attaching a copy of my official police report to this complaint.Equifax: Please block or delete these 3 fraudulent accounts ****************** Discover, and *******************) from my credit report immediately in compliance with the law.

  Customer Answer

  Date: 12/27/2022

  I wrote this letter entirely myself. I have not consulted with anyone, not some sort of agency, nor anyone sending anything on my behalf.
  

  If you notice any similarities, it might be due to filing with other credit bureaus where I have had a similar experience.
  

  But this letter was written and sent 100% by me and is 100% my experience with Equifax. They need to be sent a copy.

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ****************************, Case #********
  
  Dear *****************************:
  
  Thank you for submitting **************************** complaint on 12/26/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18640363
  
  I am rejecting this response because:  

  Equifax is still illegally reporting a fraudulent account by ************** The alleged account balance is: $2093. The ************* account starts with: ****** and ends in: ****.  

   

  Equifax is the ONLY credit bureau of mine reporting this fraudulent account, even after receiving my official police reports at least 3 times, which is a violation of the **** clause 605B which states that fraudulent accounts must be deleted upon receive of this official legal document. Also, this fraudulent account is NOT reporting to Experian or TransUnion, you can verify.  
  

  I will be taking legal action again Equifax immediately if this fraudulent ************* account is not deleted from my Equifax report, immediately. This is the last piece of fraudulent information as of right now, on my Equifax credit report and it needs to be removed. I have been logging all communications with Equifax by mail, phone, online, through BBB, and through CFPB.
  

  Attached is a copy of my official police report from October 2022, once again. *********** ***************** incident #: ************.   

  
  Sincerely, 
  
  Kiralae **********

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ****************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting **************************** complaint on 12/26/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. Please allow 30 days for the investigation to be completed. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18640363
  
  I am rejecting this response because:
  

  Hello my name is not *****************************. My name is *****************************

  I have previously disputed the ************* account reporting as well as having mailed them a copy of my official identity theft police report. However, please send ************* a copy of all of my identity theft documents including a copy of my police report, so that they have a copy from the credit bureau and will take the dispute seriously.

  The ************* account on my Equifax credit file is fraudulent and still needs to be removed or blocked asap. I really will file legal action and have an attorney picked out ready to go.

  Thanks,
  
  ****************************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Am victim of identity theft discover someone put fake info in credit reports and open accounts without my consent am requiring a mailed report of my credit and fraudulent telephone address to be remove from my credit profile am sending a police report and ftc identify theft real proof of my real address and my passport to verify my identify knees equifax to stop messing my reports since the leaked from your company my info has been compromised

  Customer Answer

  Date: 12/27/2022

  Am disputing fraudulent info in my three credit files thats why it sounds similar 

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case (#)
  
  Dear *****************************:
  
  Thank you for submitting ***************************** complaint on 12/25/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equifax Consumer ************** **************************************** Dear Equifax There is information on my consumer report that is a result of Idenity theft. I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. I am requesting that the reporting of this information be blocked and deleted. My request to block is not being made in error; nor is my request to block being made on the basis of material misrepresentation of fact by me relevant to the request to block the identified transactions. The identified transactions are not information related to any transaction by me as the consumer:*****************, I xxxxxxxxxx6440, ************ LLCxxxxxxxxxxxx9917, ONEMAIN xxxxxxxxxxxxx2569, MONEYLION **** xxxxxxx7262, FINWISE/******** xxxxxxx7063, GRAIN TECHNOLOGY, IN xxxxxxxxxxxxxxx5764, DISCOVER BANK xxxxxxxxxxxx6496, **************** xxxxxxxxxxxxx8643, FIRST HERITAGE CREDI 12/21/2020, MICROBILT CORPORATIO 03/02/2021, RED RIVER EMPLOYEES 10/21/2021, TOWER LOAN 10/22/2021, FIRST HERITAGE CREDI 01/05/2022, RED RIVER EMPLOYEES 06/18/2022,SECURITY FINANCE #** 07/09/2022, **************** *** 08/29/2022, CURO MANAGEMENT, LLC 09/07/2022, **************** *** 11/16/2022 The only name should be listed on my report is ; ************************* remove ALL other variations The only address should be listed on my report is ; ***************************************************************** remove ALL other addresses listed The only phone number should be listed ; ************ remove ALL others There shouldnt be any employer listed as I am self employed remove ALL employers You are required to do what I am asking and block these transactions from being reported to my consumer report within 4 days from the date of this receipt of this notice. I look forward to your response.Thank you

  Customer Answer

  Date: 12/27/2022

  All complaints were submitted myself no company has submitted anything on my behalf if your seeing a similar complaint its because nothing was done the first time & the company seems to think they can violate my rights as a consumer Ive attached my ******* statement & social please get this taken care of ASAP. 
  

  *********************** ****** **********

  

  Business Response

  Date: 12/28/2022

  EQUIFAX
  
  
  12/28/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***********************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting *********************** complaint on 12/24/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equifax is violating my rights by not removing INACCURATE REPORTS with proof of evidence that identity was stolen. By obtaining my CREDIT BUREAU consumer report without my permission, or without a permissible purpose by law, you are also in violation of the Fair Credit Reporting Act ("FCRA") codified at 15 260 F. Supp 2d 711 (S.D.Ind. ****) also are violating federal laws 15 U.S.C. ****b(a)3(f)(i) under the ***** DELETE AND/OR REMOVE INACCURATE REPORTS IMMEDIATELY as I have not given my written or verbal consent and also, they violate laws.THESE ARE THE LIST OF ACCOUNTS THAT ARE INACCURATE ON MY REPORT. WHICH INCLUDES INACCURATE OPEN DATES, AND LATE PAYMENTS WHICH IS LIKE I SAID INACCURATE.Account name PORTFOLIO RECOVERY A Account number CAPIT-XXXXXXXXXXXXXX Account name ATLANTIC CAPITAL BAN Account number *************** name FINGERHUT/WEBBANK Account number **************** Account name FIRST PREMIER Account number **************** Account name SELF/LEAD BANK Account number ********* Account name PORTFOLIO RECOVERY A Account number CAPIT-XXXXXXXXXXXXXX ALL THIS ACCOUNTS is violating my consumer right to privacy pursuant to 15 USC ****b 2. Convergent **************** has also NO permission to report ANYTHING using my information according to USC **** 4.I demand they both delete this account off my account.

  Customer Answer

  Date: 12/29/2022

  This isnt a 3rd party filing a complaint 

  

  Business Response

  Date: 12/29/2022

  EQUIFAX
  
  
  12/29/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting ***************************** complaint on 12/24/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 12/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************