Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
• 

  Equifax, Inc.

  PO Box 740241 Atlanta, GA 30374-0241

  
• 

  Equifax Risk Management Services

  11601 Roosevelt BLVD N Saint Petersburg, FL 33716-2202

• 

  Equifax, Inc.

  PO Box 1167 Omaha, NE 68101

• 

  Equifax Credit Information Services Inc

  33400 8th Ave S Ste 100 Federal Way, WA 98003-2603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (SEPTEMBER, 2019) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.Collection Account #: ******************** Date Opened: 02/18/2021 Balance: $80.00 2.LENDMARK FINANCIAL SER Account #: ********** Date Opened: 10/23/2019 Balance: $0.00 3.MARINER FINANCE Account #: ************ Date Opened: 09/03/2019 Balance: $0.00 INQUIRIES I WANT TO REMOVE:1.DEMOCRACY FEDERAL CR 08/31/2022 2.CAPITAL ONE BANK *** 07/06/2022 3.****** 06/08/2022 4.CAPITAL ONE BANK *** 04/12/2022 5.PENTAGON FCU 12/08/2021 6.******, LLC 11/17/2021 7.EDUCATIONAL SYSTEMS 10/01/2021 8.NATIONAL MOTORS OF W 09/30/2021 9.CAPITAL ONE BANK *** 09/17/2021 10.PENTAGON FCU 09/17/2021 11.PENTAGON FCU 06/23/2021 12.PENTAGON FCU 05/11/2021 13.****'S SELECT AUTO 03/13/2021 14.NATIONAL MOTORS OF W 03/12/2021 15.EDUCATIONAL SYSTEMS 03/12/2021 ******** FINANCE COMPAN 03/12/2021 17.******************* 02/09/2021 18.CAPITAL ONE 02/09/2021 19.PENTAGON FCU 02/09/2021 20.HSBC BANK USA NA 11/09/2020 21.DEPARTMENT OF COMM F 11/09/2020 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy

  

  Business Response

  Date: 11/29/2022

  EQUIFAX
  
  
  11/29/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case 18444146
  
  Dear *****************************:
  
  Thank you for submitting ********************************* complaint on 11/21/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

   

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly reach out to the credit bureau and have filed complaints with the cfpb 9/23/2022 and 10/10/22 and still all three bureaus (Experian, Transunion and Equifax) are reporting inaccuracies on my credit report. According to the laws 15USC **** Section 602 A: states I have the right to privacy. 15USC 1666B: A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as a late for any purpose. 15USC **** Section 604 A section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15USC ****c (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15USC ****s-2 (A)(1): A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  

  Business Response

  Date: 11/23/2022

  
  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting *************************** complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. 
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 11/23/2022

  
  I have included the items I disputed on the enclosed copy of the reports I received from the credit monitoring service. Please send me an updated copy of my credit report reflecting the above changes.
  

  

  Business Response

  Date: 11/30/2022

  EQUIFAX
  
  
  11/30/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***************************, Case 18443029
  
  Dear *****************************:
  
  Thank you for submitting Naja Brightmons complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (OCTOBER, 2018) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.***************** SE 325179XX Jul 04, 2022 $1,684 2.RENT RECOVERY SOLUTI 721997X Apr 23, 2021 $71 3.AUTO PLAZA 859010XXXXXXXXXXXXXX Nov 30, 2019 $0 4.MFC 428670XXXXXXXXXXXXXX Feb 28, 2020 $1,999 5.NAVY FEDERAL CU XXXXXXXXXXXXXXXXX Oct 31, 2018 $5,758 6.***************** SE 325179XX Jul 04, 2022 $1,684 ****** RECOVERY SOLUTI 721997X Apr 23, 2021 $71 INQUIRIES I WANT TO REMOVE:1.ALLY FINANCIAL, Jan 25, 2022 2.AMERICAN CREDIT ACCE, Jan 25, 2022 3.AN **** ********* #2, Mar 31, 2022 4.AN **** ARLINGTON #2, Jan 25, 2022 5.CAPITAL ONE, Jan 25, 2022 6.EXETER FINANCE, Jan 25, 2022 7.GLOBAL LENDING SERVI, Jan 25, 2022 8.ONEMAIN, Jun 17, 2022 9.*****************, Apr 27, 2022 10.SAFCO, Jan 25, 2022 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

  

  Business Response

  Date: 11/29/2022

  EQUIFAX
  
  
  11/29/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *******************, Case 18442356
  
  Dear *****************************:
  
  Thank you for submitting *********** complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (11/24/2022)(4178523695) with ******** ****************** I,ve also mailed in certified letters to Equifax Certified mail receipt code (**********************). I received nothing. I'm also sure my information was leaked due to the information breach with Equifax. I was instructed to go to www.equifaxsecurity2017.com. I was prompted to enter my last name and the last six digits of my social security number, at that point I saw that my information was compromised due to Equifax security breach. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (********************************************************************, ************************************************************************************************) He notice several instances where Equifax are in non-compliance with the ***** Im a victim but yet Im treated as if Im nothing. Equifax continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that Equifax did not go through the original furnisher to verify these accounts are mine and they have to do so under the *****If they did verify ,they would have realized immediately that I have no clue of these accounts and they do not belong to me . Failure to notify me that Equifax will be reinserting an item on my credit report in writing **** (A)(5)(B)(iii) results in $1000 fine . As Equifax has violated the *****.Equifax has refused to removed fraudulent accounts after I provided proof. This is considered defamation of character and willful injury. under the **** section 623. I plan of taking full legal action if accounts are not removed by (11/24/2022).

  

  Business Response

  Date: 11/23/2022

  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ******************* ************************* , Case # ********
  
  Dear *****************************:
  
  Thank you for submitting  ******************* ************************* complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (OCTOBER, ****) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.INQUIRIES I WANT TO REMOVE:1.COMENITYCAPITAL/SMLE, Jan 14, 2021 Inaccurate Information I Want to Remove from the Accounts: I am also disputing here LATEPAY accounts which are reporting in my account inaccurately. I want to remove those incorrect LATEPAY status from the accounts. Please update these accounts and make them appear in my report as the positive account. The information I am disputing is as follows: 1.FIRST PROGRESS CARD, 544303XXXXXXXXXX, Jan 06, 2017, $0 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

  

  Business Response

  Date: 11/23/2022

  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting ********************************* complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of Identity Theft. I have experience tough and egregious hardships because someone has stolen my identity. I cannot get credit anywhere. This has ruined my life. I lost my job last year and tried to refinance my house and car, I was told sorry, we cannot help you. I filed a police report last year on (11/20/2021)(7412589634) with (*****************************. I,ve also mailed in certified letters to Equifax Certified mail receipt code (**********************). I received nothing. I'm also sure my information was leaked due to the information breach with Equifax. I was instructed to go to www.equifaxsecurity2017.com. I was prompted to enter my last name and the last six digits of my social security number, at that point I saw that my information was compromised due to Equifax security breach. The thieves even went as far as filing fraudulent income taxes on my behalf! The thieves are continuing to use my credit. Ive faxed all 3 bureaus, as well as called them, At this point I have hired a Consumer lawyer to assist me in this matter (******** Consumer ********** PC, ************************************************) He notice several instances where Equifax are in non-compliance with the ***** Im a victim but yet Im treated as if Im nothing. Equifax continues to report Fraudulent accounts and inquiries to my credit report and I want it to stop Immediately! Please note that I have already opted out of arbitration and have supporting documents and proof to support all my claims. I am sure that Equifax did not go through the original furnisher to verify these accounts are mine and they have to do so under the *****If they did verify ,they would have realized immediately that I have no clue of these accounts and they do not belong to me . Failure to notify me that Equifax will be reinserting an item on my credit report in writing FCRA (A)(5)(B)(iii) results in $1000

  

  Business Response

  Date: 11/23/2022

  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ********************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting ******************************** complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** is a positive acct paid off in 2022 and should remain in my report . The deletion has caused my score to be lowered by ***** points ! This is a good act and should remain there! Please PUT IT BACK ON NOW!

  

  Business Response

  Date: 11/23/2022

  EQUIFAX
  
  
  11/23/2022
  *****************************
  Better Business Bureau
  
  
  RE: *****************, Complaint # ********
  
  Dear *****************************, 
  Thank you for submitting ***************** complaint on 11/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  One of our most important responsibilities is protecting your personal information. Before we are able to assist you with your Equifax credit file we have to verify your identity and address. So that we can process your request and verify your identity, please send a minimum of one item from each category list below in pdf form: 
  
  Identification:
  *U.S. Social Security card
  * Pay stub with U.S. Social Security number
  * W2 form
  
  Current Address:
  * Driver's license
  * Rental lease agreement/house deed
  * Pay stub with address
  * Utility bill (gas, electric, water ETC.)
  
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to EQUIFAX on 8/1/2022 by telephone ***************) I was unable to speak with any live person. I then mailed a letter on 10/1/2022 with an FTC Identity Theft Report attached stating that I was a victim of Identity Theft and asked the company to please delete the following inquiries because they are violating The Fair Credit Reporting Act block of information section. 15USC 1681C-2 which states these inquiries must be deleted within 4 days of receipt of my identity Theft report. I have received a response BY EMAIL from EQUIFAX stating that they added an extended Fraud Victim Alert to my report which will stay for 7 years. I did not consent to this alert being placed on my consumer report. The company never complied to my request to have the Hard Inquiries removed. I have not been valued and treated fairly. This company is doing whatever they want, and this is unacceptable.

  

  Business Response

  Date: 11/23/2022

  
  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ******************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting India ****** complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. 
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 11/26/2022

   
  Complaint: 18442315
  
  I am rejecting this response because:

  To whom it may concern:
  

  I have contacted EQUIFAX numerous of times with certified letters clearly explaining every inquiry that I want removed. This company is giving me the run around and behaving as if they are unaware of my private information they are furnishing and making public. I dont respect the response of this corporation because they requested, I send the detailed information through PDF. They did NOT provide any direct email to send it to. They gave a generic website and generic phone number. This matter is not a game and this company is treating me like toy. This is Defamation of Character and I will not take this lightly. My constitutional rights are being violated. I have only sought help to try to resolve this matter. They dont care about people and others should be made aware of the deceptive practices they are engaging in. I also asked that the Identity Alert be removed in my previous letters and complaints to CFPB and BBB. The company NEVER responded and bypassed my entire COMPLAINT.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/29/2022

  EQUIFAX
  
  
  11/29/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ******************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting ***** Baileys complaint on 11/20/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equifax is reporting details about me that are not true. My credit profile was stolen. I am working as a contractor in ***************, and I must maintain a secret clearance for my job. I cant get the clearance now, as fraud accents and wrong names/addresses are being listed illegally by Equifax. They are violating the Fair Credit Reporting act. Please make them correct the following:CAPITAL ONE Not my account!oAccount Number517805XXXXXX oAccount StatusCharge Off ***** DateDec 9, 2015 oLast ActivityFeb 1, 2020 oTypeCredit Card COMENITY BANK/ANNTYLR Not my account!oAccount Number778850XXXXXXXXXX oAccount StatusCharge Off ***** DateNov 19, 2015 oLast ActivityMar 1, 2019

  

  Business Response

  Date: 11/23/2022

  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting *************************** complaint on 11/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. 
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi my ************************* i noticed this november 2022 .please delete all these fraud files that are on my report , the items that are going to be deleted are listed on my file i will also post them here to remind you of what they are iam a victim , a victim of idenity theft that occured in 2018 and i did not make any of these charges nor sign any acknowledgements to these accounts iam asking that these accounts are to be deleted off my report so my credit account can be accurate .i also reported my indentity theft to federal trade commision i also attached a copy of the federal trade commision affidavit so please remove these accounts from my report as soon as possible credit world service 7/2019 $1535 world finance 7/2019 $728 security finance 5/2019 $450 **************** llc 3/2019 $11194 ******************* 8/2020 $ ****

  

  Business Response

  Date: 11/23/2022

  EQUIFAX
  
  
  11/23/2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *************************, Case # ********
  
  Dear *****************************:
  
  Thank you for submitting *************************' complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist