Complaints
This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,007 total complaints in the last 3 years.
- 3,345 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get a loan and the bank needs to access my credit report through Equifax. They state they cant. I contact Equifax, advised I have 2 reports and I have to be transferred. This is approximately 3pm. I speak with someone who gives me a confirmation number stating there is no freeze, my reports are merged and my report should be accessed with no problem. I verified this and the woman confirmed. I get an email from my bank again around 5pm who state still cant access. I call back and speak with ***** who confirms no freeze and my personal information is correct but there is something else wrong which he cant explain. I tell him I have already confirmed my identity, I have answered all questions and ask what else is needed. He asks for a copy of my Driver License as well as my social. I ask why and then ask for a supervisor. I get someone who states they are *****. She asks what the problem is, I advise the previous rep was to have explained but state again I have called in again because my credit report cant be accessed from an outside source even though there is supposedly no freeze. ***** is talking over me the whole time I am trying to explain. I ask her to please listen but she continues. I tell her what was done previously. How I was advised there would be no problem accessing my credit report. She will not explain or advise what is needed. I told her i provided a copy of my DL and photo of myself earlier for the rep that supposedly fixed. She says there is nothing. I advise ***** stated only needed copy of driver license and social security card and she refuses to take. She will not advise what is needed or why. She continues talking over me being extremely rude. She will not listen. She refuses to help. I now cant access my report online. States I dont have a report. I try to create an account and message says I have an account. They have my credit report so messed up that I and no one else can access. I got no answers. They wouldnt help.Customer Answer
Date: 11/21/2022
I have not sent anything previously so have no idea how this could happen. This is my first time sending a complaint against Equifax as I havent had to deal with them previously. Those other complaints you have even if similar are not mine
Business Response
Date: 11/29/2022
EQUIFAX
11/29/2022
*****************************
Better Business Bureau
RE:***********************, Case # ********
Dear *****************************:
Thank you for submittingCathy Dupuiss complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that their bank lender is unable to access their credit file. Currently there are no alerts or freezes reporting on the file that would prevent access.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 11/29/2022
Complaint: 18438095
I am rejecting this response because:
The issues were not addressed including the rude supervisor, the fact I was told I had two reports, the issue where I cant access online because message states I dont have an account. When I try to create an account, message states I have an account. There may not be a freeze, but my report is still not accessible by myself or a third party.
Sincerely,
***********************Business Response
Date: 11/30/2022
Thank you for submitting your complaint. It is our policy to take each complaint seriously and to
respond to complaints swiftly. In order to protect the confidentiality of the consumer's credit file
information, Equifax must obtain proper identification from the consumer before disclosing any
information regarding his/her credit file. Please provide a legible photocopy of a valid document that
shows your name, current address and complete social security number. Listed below are examples
of documents that *** be provided as verification of your identification and current address: Pay
stub or W2 with complete U.S. social security number, valid social security card, Driver's license,
rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or
residential telephone bill. Please return this letter along with the requested information to Equifax
Information Services LLC ********************************************** style="color: rgb(34, 34, 34); font-family: "arial black", sans-serif; font-size: small;">If you have any additional questions, please feel free to contact our consumer care department at
************ between 8:00am 12 am, 7 days per week.
We sincerely apologize for any inconvenience this issue *** have caused.
Thank you for contacting Equifax,
Equifax Consumer Care TeamInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make this change. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the *** and I also have enclosed copies of the Identity Theft Affidavit. Please delete the items as soon as possible.Based on, 15 U.S. Code 1681c2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. Its been more than 30 days and you as the credit reporting agencies are in VIOLATION of this law because I am a victim of identity theft! Please remove these accounts as soon as possible!Customer Answer
Date: 11/21/2022
I am the consumer. I just saw that at least 7 to 10 other consumers have had the same issue and used the same wording and format. So, it makes sense to use it. If I am experiencing the exact same thing.Business Response
Date: 11/29/2022
EQUIFAX
11/29/22
*****************************
Better Business Bureau
RE: *******************************, Case # ********
Dear *****************************:
Thank you for submitting ********************************* complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date Occurred - November 18, 2022 I had called and sent an email to Equifax regarding privacy and security issues.This company provides credit reports but it has been brought to my attention any individual that has an Equifax account can pull up any credit reports without a form of consent. I tried to address the situation, this is very intrusive and is a red flag for privacy, security and fraud issues. Is all confidential information on the report, it is not too much to have accounts restricted for viewing until consent is provided. Of course given the exception of government, legal and banking requirements. I truly believe this type of information should not be easy access for the public.Business Response
Date: 11/28/2022
CONSUMER INFORMATION SOLUTIONS
Equifax ******
PO *********************************************************************************************** 2Z2
TEL: **************
FAX: **************
November 24, 2022
Via email: *******************
*************************
2038 ***********
********, *******
L6J 1Y7
Dear **************,
We acknowledge your complaint to the Better Business Bureau.
After review of your complaint, you have not identified the individual or company that
you state accessed your credit file without your consent.
We would be pleased to open up an investigation once you provide this information.
Yours truly,
******************
Supervisor, Consumer Relations and Legal Affairs
Cc BBB, ******* **Customer Answer
Date: 11/28/2022
Complaint: 18436977
I am rejecting this response because:I had replied to them with the following:
Hi,
I had identified the individual of whom retrieved the report without consent. However, this is not what I'm addressing. redirecting the accountability just proves again Equifax is not taking any responsibility with this concern. I'm asking what is your company protocol to ensure confidential reports are only retrieved after consent and approval? There is zero security or privacy policy in place to protect confidential information of all credit files, anyone can access it even if they created a fake equifax account.
Regards,
Grace
********************************************Business Response
Date: 11/29/2022
CONSUMER INFORMATION SOLUTIONS
Equifax ******
PO Box 190
*************************************
******** ** H1S 2Z2
TEL: **************
FAX: **************
November 24, 2022
Via email: *******************
*************************
2038 ***********
********, *******
L6J 1Y7
Dear **************,
We acknowledge your complaint to the Better Business Bureau.
After review of your complaint, you have not identified the individual or company that
you state accessed your credit file without your consent.
We would be pleased to open up an investigation once you provide this information.
Yours truly,
******************
Supervisor, Consumer Relations and Legal Affairs
Cc BBB, ******* **Customer Answer
Date: 11/30/2022
Complaint: 18436977
I am rejecting this response because:I had already replied Equifax the following and had no reponse.
Hi,
I had identified the individual of whom retrieved the report without consent. However, this is not what I'm addressing. redirecting the accountability just proves again Equifax is not taking any responsibility with this concern. I'm asking what is your company protocol to ensure confidential reports are only retrieved after consent and approval? There is zero security or privacy policy in place to protect confidential information of all credit files, anyone can access it even if they created a fake equifax account.
Regards,
Grace
********************************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax are violating fcra laws. I have filed a complaint with the cfpb. Instead of them taking care of the is*** and removing the accounts immediately because they failed to due a investigation properly they want to continue to prolong this information to stay on my credit report. ******* and Firstpoint are connected to an address I never lived or been associated with. In fact ******* has a email and phone number thats not mine. Firstpoint is also connected to another address thats not connected to ******* nor my actual address. The irony of Equifax not complying under the very laws but I was also a victim of there Breach. Furthermore proof that they did not do a proper investigation and also not complying with the laws below 15 U.S.C **** section 602 A. States that I have the right to privacy 15 U.S.C **** Section 604 A Section 2: Sates a consumer reporting agency cannot furnish a account without my written instructions 15 U.S. C ****c. (a)(5) States : No consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years 15 U.S. C ****s-2 9A)(1) A person shall not furnish any information relating to a consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate 15. U.S. C **** C Section 605 B 15 U.S C **** e(b)I NEED THESE ACCOUNTS REMOVED IMMEDIATELY.A dispute was filed and Equifax failed me due to lack of investigating.I have contacted my lawyer and the next step is to *** and demand monetary relief due to them breaking these very laws above.Customer Answer
Date: 11/21/2022
******* has 2 accounts thats in my name for apartments that overlap with each other. One was removed and the other is still on my report. Firstpoint is for another apartment that is not even the two with ******* that I never lived at for a light bill a full investigation was not done so EQUIFAX IS NOT IN COMPLIANCE WITH THE CONSUMER LAWS! If the apartment complex was called then you would know I never lived there thank you. These accounts are not mines and should be removed. I am trying to settle this before I file in courtBusiness Response
Date: 11/29/2022
EQUIFAX
11/29/2022
*****************************
Better Business Bureau
RE: ************************* Case #********
Dear *****************************:
Thank you for submitting *************************** complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 11/29/2022
Complaint: 18436788
I am rejecting this response because:
How was information accurate on my report if you had three collection agencys reporting three different addresses for three different apartments that are overlapping in time frame? While 2 different address are reporting on my credit report for current residency reporting from my open accounts?First point is a collection for bge for a apartment that doesnt even have a lease for me. How was the information verified as accurate? What actions were performed in your investigation? At this point anybody can tell you I owe *********** and you will report it. How is that verifed information? Not only are you violating my rights. Equifax are not incompliance with the fcra
SECTION 604
15 U.S. CODE $ **** B
SECTION 605 A
15 U.S. CODE $ **** C-1
SECTION 605 B
15 U.S. CODE **** C-2
Please be advised that I am entitled to compensation up to $1,000 for every inaccuracy that you report. I will be extending this correspondence to my lawyers for compensation as well as the company you have to answer to. Thank you for confirming that Equifax refuse to do the necessary work to accurately do whats need by law.Sincerely,
*************************Business Response
Date: 11/29/2022
EQUIFAX
11/29/2022
*****************************
Better Business Bureau
RE: ************************* , Case # ********
Dear *****************************:
Thank you for submitting *************************** rebuttal complaint on 11/29/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.Sincerely,
Sr. Consumer Relations SpecialistCustomer Answer
Date: 11/29/2022
Complaint: 18436788
I am rejecting this response because:
Complaint: 18436788
I am rejecting this response because:Seems like a computerized automated typed response letter to me.
How was information accurate on my report if you had three collection agencys reporting three different addresses for three different apartments that are overlapping in time frame? While 2 different address are reporting on my credit report for current residency reporting from my open accounts?
First point is a collection for bge for a apartment that doesnt even have a lease for me. How was the information verified as accurate? What actions were performed in your investigation? At this point anybody can tell you I owe *********** and you will report it. How is that verifed information? Not only are you violating my rights. Equifax are not incompliance with the fcra
SECTION 604
15 U.S. CODE $ **** B
SECTION 605 A
15 U.S. CODE $ **** C-1
SECTION 605 B
15 U.S. CODE **** C-2
Please be advised that I am entitled to compensation up to $1,000 for every inaccuracy that you report. I will be extending this correspondence to my lawyers for compensation as well as the company you have to answer to. Thank you for confirming that Equifax refuse to do the necessary work to accurately do whats need by law.
Sincerely,
*************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit report shows up on the creditors I would like to get a loan from. I'm told so many different things such as a score of 325 to 588. I'm not privy to all the information on my credit report... why? It's my information. When I agreed to pay a lower amount because of a divorce the companies made an agreement with me that they would take off all negative reviews. The balances are 0. The inquiries on my credit report are not mine. I'm told I have debt with Famous Bar and ***************. As far as I know neither of these stores are near me. Not my accounts. The other credit card is jpnc for like 7k. Not mine. I have called these creditors and they don't even know who I am. I've been told to get a lawyer.... but at what cost,? Why can't I personally get own information,? I don't have supporting documents because this is not me.Business Response
Date: 11/22/2022
EQUIFAX
11/22/2022
*****************************
Better Business Bureau
RE: ***************************, Case # ********
Dear *****************************:
Thank you for submitting *************************** complaint on 11/19/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have exhausted the dispute process with zero response and zero action within the time alotted by law from Equifax They are reporting a mortgage account with LoanCare out of nowhere which has nothing to do with me and I have verified this does not exist on any agency credit or otherwise except Equifax This has cost me thousands and needs to be deleted immediately If this is not fixed expediently lets move forward with legal or arbitration asapBusiness Response
Date: 11/22/2022
EQUIFAX
11/22/2022
*****************************
Better Business Bureau
RE: *************************, Case #********
Dear *****************************:
Thank you for submitting the consumers complaint on 11/18/2022 regarding *************************. In the complaint, it is indicated there are inaccurate or incomplete items appearing on the Equifax credit report. In review, we were unable to locate a credit file with the personal identifying information provided. In order to properly assist the consumer and to initiate an investigation we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows their name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill.
Please return this letter along with the requested information to Equifax Information Services LLC ************************************ 30374.
Sincerely,
Equifax
Sr. Consumer Relations SpecialistInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equifax is reporting an inaccurate collection account on my credit report and they failed to investigate it. I requested an investigation more than 45 days ago and they have not replied or corrected it.Business Response
Date: 11/22/2022
EQUIFAX
11/22/2022
*****************************
Better Business Bureau
RE: *********************************, Case 18435804
Dear *****************************:
Thank you for submitting ********************************* complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Equifax ****** about 3 months ago to cancel my subscription. They never actually cancelled the subscription and have now debited my bank account $67.72 for 3 months subscription fees. When I called Equifax they are claiming they have no record of me calling to cancel the subscription.I contacted my bank to also dispute the transaction but they are stating that I may need to provide proof I cancelled the subscription. However, since Equifax never processed the request I have no documentation to provide. I'm basically getting ripped off by a credit reporting agency. I would like a formal apology and a full refund.Business Response
Date: 12/01/2022
EQUIFAX
12/1/2022
*****************************
Better Business Bureau
RE: ***** House, Case # ********
Dear *****************************:
Thank you for submitting ***** Houses complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that they canceled their subscription but continued to be charged. Please see below resolution response:
The consumer called in on 11/18/2022 to cancel their Equifax Complete Premier product. There are no other notes showing the consumer contacted Equifax for cancellation assistance. Per Equifax refund policy, the requested refund for $67.62 for 3 months subscription fees have been denied per no evidence of cancellation request. Scheduled cancellation has already been initiated for Product Equifax Complete Premier. Hence, it will automatically cancel at the end of the billing cycle 12/13/2022. If the consumer can provide or has proof that she requested cancellation prior to the end of the promotional offer period, please advise to provide for further review.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I learn my consumer laws and took a look at my credit report and seen that these two accounts are in violation According to 15 U.S Code 1666B its a billing error. ****** *** Account Number: **************** ********** FCU Account Number: ************Business Response
Date: 11/22/2022
EQUIFAX
11/22/2022
*****************************
Better Business Bureau
RE: ****** East, Case # ********
Dear *****************************:
Thank you for submitting ****** East complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations SpecialistInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was shocked when I reviewed my credit report, and I still found multiple inaccuracies on it from the credit bureau. I've attempted several times to ratify the issue with the original creditors and credit bureau, and they still report inaccurate, unverifiable information. GRAIN TECHNO Account Number: *******************SSS FED CU Account Number: **********CAF Account Number: ******** DISCOVERBANK Account Number: ************CCB/ZALES Account Number: ****************GC ******************** (Original Creditor 11 *** COMMUNICATIONS) 11 *** COMMUNICATIONS Account Number: *********(Original ************************ THE PAVILIONS) THE PAVILIONS Account Number: 263**Business Response
Date: 11/22/2022
EQUIFAX
11/22/2022
*****************************
Better Business Bureau
RE: *******************************, Case # ********
Dear *****************************:
Thank you for submitting ******************************* complaint on 11/18/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,
Sr. Consumer Relations Specialist
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