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Business Profile

Credit Reporting Agencies

Equifax, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Equifax, Inc. has 46 locations, listed below.

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    Customer Complaints Summary

    • 7,008 total complaints in the last 3 years.
    • 3,345 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is still reporting inaccurate information on my credit profile. I've had two accounts removed off my credit report but this company is still reporting accounts I had removed because they were fraudulent accounts. I also contacted both of the creditors and they were letting me know that the don't have the company information on their end, and stating that it is Equifax reporting this information on my credit report. Please delete these accounts off my credit report. Listed as ******** Recovery Services, and also Santander Consumer ***.

      Business Response

      Date: 11/18/2022



      11/18/2022

      *****************************
      Better Business Bureau


      RE: ***************************, Case #********

      Dear *****************************:

      Thank you for submitting *************************** complaint on 11/16/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

      Customer Answer

      Date: 11/18/2022

       
      Complaint: 18415353

      I am rejecting this response because the creditors are saying that they don't have the account in their system.

      Sincerely,

      ***************************

      Business Response

      Date: 11/21/2022

      Tell us why here...EQUIFAX






      11/21/2022

      *****************************
      Better Business Bureau

      RE: ***************************, Case # ********
      Dear *****************************:
      Thank you for submitting the consumer's rebuttal to our 11/18/2022 response. At this time, we kindly ask the consumer to allow the allotted time frame to complete the investigation. Once the consumer receives the results, they will contain the next steps to follow should the consumer still disagree.

      Respectfully,

      Equifax

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. The List of accounts, addresses & employers below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.These following accounts are outdated and have violated my rights: Account Name: ONEMAIN Account Number: ****************, ****************, **************** Account Name: NATL TIREBATTERYCBNA Account Number: **************** Account Name: SYNCBVALUE CITY FURNI Account Number: **************** Account ************* USATARGETCRED Account Number: **************** Account Name: AESFRN SLT Account Number: ***************** Account Name: FED ********* Account Number: ***************** Account Name: COMENITY BANKLNBRYANT Account Number: **************** Account Name: CBASHSTWRT Account Number: ****** Account Name: SYNCBPAYP Account Number: ************ Account Name:WEBBANKFINGERHUT Account Number: **************** These following Addresses must be removed: ***********************************************************************, ******************************************************, **********************************************************, ******************************************************** These employers must be removed: GIANT EAGLE, *******************************, SE NO BANK 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. REMOVE THESE ITEMS FROM MY REPORT AND PROFILE IMMEDIATELY.

      Business Response

      Date: 11/18/2022

      EQUIFAX


      11/18/2022

      *****************************
      Better Business Bureau


      RE: *********************, Case # ********

      Dear *****************************:

      Thank you for submitting ********************* complaint on 11/16/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent the credit bureaus letters asking them to verify the debt on my credit report. They sent everything back stating that everything is verified correctly. My credit report are still showing inaccuracies 15 U.S.C. 1681s-2 (A)(1)A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knowns or has reasonable cause to believe that the information is inaccurate .

      Business Response

      Date: 11/18/2022

      Tell us why here...EQUIFAX


      11/18/2022

      *****************************
      Better Business Bureau


      RE: *************************, Case # ********

      Dear *****************************:

      Thank you for submitting ************************* complaint on 11/16/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. Please allow within 7 to 10 business days to receive the results. 

      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, this is not a 3rd party my name is ************************* and I am writing to delete the following information in my credit file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make these charges. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Please delete the items as soon as possible and send me an updated copy of my credit report.

      Business Response

      Date: 11/18/2022

      Tell us why here...EQUIFAX


      11/18/2022

      *****************************
      Better Business Bureau


      RE: *************************, Case # ********

      Dear *****************************:

      Thank you for submitting ************************* complaint on 11/16/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my auto loan off in full in October 2022 around the 10/20/22 or 10/21/22 after having the loan for 5 years no late pays and instead of my credit score going up Equifax dropped it by 8 points with 2 sentences saying great you paid off your loan that will improve your score, and the other saying account closed this can damage your score if you close an account that was open for a long time I didn't close the account I paid the loan off in full and should be rewarded by an increase in my credit score rather than dropping it. I want my points back and my score she be even higher now that is one less loan I owe. I called them 11/16/22 at 11am spoke with ***** who tried to tell me my score went down do to late pays which is a lie I have not had late pays in YEARS and I told her as much and advised it shows on Credit Karma why it went down do to the loan being closed. I am very disappointed in Equifax, I worked hard to get my credit from poor, fair to now excellent and I am not allowing them to take me backwards.

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For continuously reporting unverified information on my report

      Business Response

      Date: 11/17/2022

      Tell us why here...EQUIFAX


      11/17/2022

      *****************************
      Better Business Bureau


      RE: ***********************, Case # ********

      Dear *****************************:

      Thank you for submitting *********************** complaint on 11/16/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. 

      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

    • Initial Complaint

      Date:11/16/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is ********************** ********** , and I am submitting this complaint/dispute without error or influence of any third party agency. Please see the attached documentation and meet my requests in a timely fashion. Thank you for your timely compliance.

      Business Response

      Date: 11/17/2022

      Tell us why here...
      11/17/2022

      *****************************
      Better Business Bureau


      RE: ***********************************, Case # ********

      Dear *****************************:

      Thank you for submitting *********************************** complaint on 11/15/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, this is not a 3rd party my name is ******************************* and I am writing to delete the following information in my credit file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make these charges. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Please delete the items as soon as possible and send me an updated copy of my credit report.

      Business Response

      Date: 11/17/2022

      Tell us why here...EQUIFAX


      11/17/2022

      *****************************
      Better Business Bureau


      RE: *******************************, Case # ********

      Dear *****************************:

      Thank you for submitting ******************************* complaint on 11/15/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Equifax contacted me in September stating I'd be receiving $100 from their breach of settlement with a check being mailed on or about October 14th. I haven't received it and have contacted them several times. I need the check

      Business Response

      Date: 11/17/2022

      Tell us why here...

      11/17/2022

      *****************************
      Better Business Bureau


      RE: *********************, Case # ********

      Dear *****************************:

      Thank you for submitting ********************* complaint on 11/15/2022 through the BBB Complaint Portal. 
      Thank you for contacting Equifax with a question about the 2017 data breach settlement. A Court-appointed settlement administrator is overseeing the settlement related to Equifaxs 2017 data breach.
      The settlement administrator can answer questions about the class action settlement, including benefits, deadlines, and other details.
      The settlement administrator has set up a website and a toll-free number with information about the settlement. The settlement administrators website can be accessed online at www.EquifaxBreachSettlement.com. The settlement administrators toll-free number is **************.
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

      Customer Answer

      Date: 11/17/2022

       
      Complaint: 18410050

      I am rejecting this response because:

      I know how to do those things but they are usually met with, It will be in the mail, or similar.  I need an answer as to when my check is being mailed

      Sincerely,

      *********************

      Business Response

      Date: 11/17/2022

      Tell us why here...EQUIFAX


      11/17/2022

      *****************************
      Better Business Bureau


      RE: *********************, Case # ********

      Dear *****************************:

      Thank you for submitting ***************** complaint on 11/15/2022 through the BBB Complaint Portal. 
      Please advise the consumer. 
      All settlement related questions must be directed to the settlement administrator and/or settlement website or toll-free phone number. 
      A Court-appointed settlement administrator is overseeing the settlement related to Equifaxs 2017 data breach.
      The settlement administrator can answer questions about the class action settlement, including benefits, deadlines, and other details.
      The settlement administrator has set up a website and a toll-free number with information about the settlement. The settlement administrators website can be accessed online at www.EquifaxBreachSettlement.com. The settlement administrators toll-free number is **************.
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

      Customer Answer

      Date: 11/17/2022

       
      Complaint: 18410050

      I am rejecting this response because:  As I've mentioned, I have contacted them and nothing happens.  I need a response here and to not waste further of my valuable time conversing with them

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am very upset with Equifax for continually to put negative reports on my credit report.

      Business Response

      Date: 11/17/2022

      Tell us why here...EQUIFAX


      11/17/2022

      *****************************
      Better Business Bureau


      RE: *************************, case # ********

      Dear *****************************:

      Thank you for submitting ************************* complaint on 11/15/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
      If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
      Thank you for the opportunity to assist you, we are closing this complaint.
      Sincerely,

      Sr. Consumer Relations Specialist

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