Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,008 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: 1.I don't remember being late on this account, please prove this!REGIONS BANK Account Number:0005372500000000900474****This is not mine. I am a victim of ID Theft and I have included a police report. Please investigate and remove from my credit report.2.section 609 you're required to send me original paperwork that verifies its account otherwise this is false information MEMPHIS LIGHT ******** Account Number:890491147****Please remove it from my credit report.3.section 609 you're required to send me original paperwork that verifies its account otherwise this is false information REGIONSBANK Account Number:410064041279****Please investigate and delete from my credit report.4.section 609 you're required to send me original paperwork that verifies its account otherwise this is false information REGIONSBANK Account Number:409970041918****This is not mine. I am a victim of ID Theft and I have included a police report. Please investigate and remove from my credit report.5.The following information is outdated. I would like it removed from my credit history report account number ******************* CHILD SUPPORT balance 366 Please investigate and delete from my credit report.4.section 609 you're required to send me original paperwork that verifies its account otherwise this is false information MEMPHIS LIGHT ******** account number ************* Please investigate and delete from my credit report.4.section 609 you're required to send me original paperwork that verifies its account otherwise this is false information Account info REGIONS BANK Account number ************************** Please investigate and delete from my credit report.4.section 609 you're required to send me original paperwork that verifies its account otherwise this is false information remove these inquires Jpmcb - Auto Finance 05/03/2022May 03, 2022 Chronos ***, *** 05/02/2022 i will be making a complaint with the cfpb
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *********************, Case 18402673

Dear *****************************:

Thank you for submitting ***** Browns complaint on 11/14/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is *****************************. I recently pulled up my credit report and noticed 2 bankruptcies reporting. I contacted the bankruptcy court, and they sent a letter back stating they do not report to credit bureaus. I contacted ***** Nexis and they also stated that they do not report to credit bureaus. According to 15 US code **** a(4) Every consumer has a right to privacy and the bankruptcy reporting is in direct violation of my privacy. This has damaged me personally in the ability to receive employment, acquire credit, and purchase a home. Also, under 15 US code **** e(b) and 15 US code **** i(5) this account is in violation in not reporting 100% accurate because it lists the bankruptcy court as the furnisher. This constitutes as forgery and misleading, as I have a letter from the bankruptcy court stating that they do not report this type of account. Im urging and pleading with you that you remove these bankruptcies from my credit report immediately so that I may improve the quality of life for myself and my family. Thank you for your help.
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ***************************** complaint on 11/14/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Equifax has failed to accurately update my credit account records. I've called multiple times, formed disputes. Their inability to perform a business that is almost exclusively what they're to formed to do, has impacted my ability to save money on interest and therefore impacted my ability to provide for my family. I've paid off over $6,000 of debt and they have not updated my credit rating.
Business Response
Date: 11/15/2022

EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: ******************, Case # ********

Dear *****************************:

Thank you for submitting ******************'s complaint on 11/14/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was just looking at my credit report and found some errors relating to my payment history on some accounts. I have outlined the following incorrect late payments. Please fix these errors immediately and remove the late payments. If you are unable to do so, then remove the entire account since it is being reported inaccurately.
Customer Answer
Date: 11/14/2022
Equifax is reporting a late payment on this account. That late payment is inaccurate since all payments were made before the due date. If equifax does not want to correct this late payment they can delete the account altogether.
Business Response
Date: 11/15/2022
EQUIFAX

November 15, 2022

*****************************
Better Business Bureau

RE: *****************, Case #********

Dear *****************************:

Thank you for submitting ******************* complaint on 11/14/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

CAPITAL ONE AUTO FIN THE FOLLOWING FIELDS HAVE BEEN MODIFIED: CHARGE OFF AMOUNT,SCHEDULED PAYMENT,DATE OF LAST PAYMENT,CLOSED DATE,TERM DURATION,DATE OF LAST ACTIVITY/DATE OF FIRST DELINQUENCY,ADDITIONAL INFORMATION,HISTORICAL ACCOUNT INFORMATION,ACCOUNT HISTORY THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE PRIOR PAYING HISTORY IS BEING REPORTED CORRECTLY. THIS CREDITOR HAS VERIFIED TO OUR COMPANY THAT THE CURRENT STATUS IS BEING REPORTED CORRECTLY. ADDITIONAL INFORMATION HAS BEEN PROVIDED FROM THE ORIGINAL SOURCE REGARDING THIS ITEM.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/15/2022

Complaint: 18399722

I am rejecting this response because: This is the same lies that I keep getting from you guys. I never made a late payment. You are not verifying this at all you're just saying that you guys are. IF YOU DONT WANT TO REMOVE THE LATE PAYMENT REMOVE THE ACCOUNT. I do not need this account reporting on my credit profile because you guys are "verifying" that it is reporting correctly then you don't provide me with any information on how that was verified. Can you provide me with the person name that you spoke to when verifying this account. Email address to contact them. How about the phone number that you called to verify this account. I assume you have all this information to provide me immediately since this account was "verified" right? If you cannot provide me with this information then remove the late payment or the account as a whole.

Sincerely,

*****************
Business Response
Date: 11/16/2022
EQUIFAX

11/16/2022

*****************************
Better Business Bureau

RE: *****************, Case # ********

Dear *****************************:

Thank you for submitting ******************* rebuttal complaint on 11/15/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
Once a request for verification of a disputed item(s) has been received by Equifax, each data furnisher will be contacted directly by Equifax. This process is usually accomplished by sending the request for verification electronically and may take 30 days to complete. Once researched, the data furnisher's response is returned to Equifax, who enters the information and updates the credit report if needed. Once all Data furnishers have responded to the verification requests, the consumer is sent a revised copy of their Equifax credit report.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/16/2022

Complaint: 18399722

I am rejecting this response because: This is literally the same response. Yet they still do not provide any proof for this verification that they claim they did.

Sincerely,

*****************
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *******************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (August, 2021) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.INQUIRIES I WANT TO REMOVE:1.CAP ONE AF: 08/14/2021 2.WFDS : 08/14/2021 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *******************, Case # ********

Dear *****************************:

Thank you for submitting ******************* complaint on 11/14/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the Equifax data breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 11/14/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning, I am writing this complaint because the credit bureau, Equifax are not doing their job to assure maximum possible accuracy on my credit report. I wrote them a letter addressing this problem and request they sent a debt validation and they have yet to provide that and it is almost 45 days since I sent out my letter to them requesting this. The letter was sent out 10/2/2022. By Equifax not sending it, I am assuming they don't have one and I don't understand why it would still be reporting on my report if they can't prove to me how it was validated and with whom it was validated with. I am requesting they remove these inaccurate accounts from my credit report immediately.
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 11/14/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/17/2022

Complaint: 18399348

I am rejecting this response because: I already gave this agency a chance to investigate this matter and it is well over 30 days and that was the second letter i sent the first one was 09/14/2022, it is about to be 60 days now. And in regards to the Santander account( ACC # *************) I asked for a debt validation letter also which they failed to send yet. They had 30 days to comply. This bureau is also violating a number of consumer laws one will be 15 US Code ****b Permissible purposes of consumer reports under (a)(2) I never gave them any written consent to report these accounts on my consumer report and no consent is fraud.

Sincerely,

***************************
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Equifax Information Services LLC did not do a fair and accurate investigation because they did not get back to me within 15 days from the original claim, Because the list of accounts below is not accurate. the open date, date last active, and date of last payment are NOT 100% accurate. In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. *********** ************, OPENSKY CBNK ****************, CAP ONE AUTO ***************** has violated my rights 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. they did not modify or delete the inaccurate information on my consumer report In accordance with the Fair Credit Reporting Act. 15 USC ****i(a)(1)(A),
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *******************************, Case # ********

Dear *****************************:

Thank you for submitting ******************************* complaint on 11/13/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In july of 2022 i called equifax consumer phone service and spoke to an agent about cancelling my service. He assured me that the service was cancelled, they have proceeded to charge me every month since june, and i have called them them every month after ive noticed theyve charged me account and they keep telling me its cancelled and theyll refund after my first cancellation but they never do, and they keep charging my account after repeated monthly 30 minute phone calls with them pleaded them to cancel it.
Business Response
Date: 12/06/2022
EQUIFAX

12/06/2022

*****************************
Better Business Bureau

RE: ***********************, Case # ********

Dear *****************************:

Thank you for submitting *************************** complaint on 11/13/2022 through the BBB Complaint Portal. In their complaint, they indicated issues with MyEqufax.com. Please see below resolution response:
The requested refund for the months of July through November 2022 for the amount of $112.70 has been approved. The Product Equifax Complete Premier has been canceled.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have submitted a dispute letter to your agency on 08/27/2022 and i am yet to hear a response. can you please escalate my claim and as you are reporting inaccurate information on the accounts listed in the attached document. it has been over ***************************************************************************************************************************************** to focus at work. i demand you process me dispute letter and remove the false reporting information as this is damaging my reputation and my character.
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *********************, Case #********

Dear *****************************:

Thank you for submitting this complaint on 11/12/2022 regarding *********************. In the complaint, it is indicated there are inaccurate or incomplete items appearing on the Equifax credit report. In review, we were unable to locate a credit file with the personal identifying information provided. In order to properly assist the consumer and to initiate an investigation we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows the consumers name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill.

Please return this letter along with the requested information to Equifax Information Services LLC ************************************ 30374.

Sincerely,

Equifax
Sr. Consumer Relations Specialist

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