Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,008 total complaints in the last 3 years.
3,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (JANUARY, 2020) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.MSB BANK/GS, 549269317917****INQUIRIES I WANT TO REMOVE:2.CBNA/BBY, 11/01/2020 Inaccurate Information I Want to Remove from the Accounts: I am also disputing here LATEPAY accounts which are reporting in my account inaccurately. I want to remove those incorrect LATEPAY status from the accounts. Please update these accounts and make them appear in my report as the positive account. The information I am disputing is as follows: 1.***** FARGO, 442644109821****The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.
Business Response
Date: 11/15/2022
EQUIFAX

11/15/2022

*****************************
Better Business Bureau

RE: *************************,, Case # ********

Dear *****************************:

Thank you for submitting ************************* complaint on 11/12/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federal protected consumer rights to privacy and confidentiality under 15 USC ****.Account Name: ********** AR SOLUTION Account #: ******* Date Open: May 18, ******** violated my right.Account Name: NATIONAL CREDIT SYSTEM Account #: ******* Date Open: March 28, 2022 has violated my right.Account Name: ****************** COL Account #: ********* Date Open: August 06, 2019 has violated my right.Account Name: GEORGIA STUDENT FINANC Account #: ******* Date Open: March 29, 2016 has violated my right.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** section 604 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 ************ (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Business Response
Date: 11/15/2022
EQUIFAX

November 15, 2022

*****************************
Better Business Bureau

RE: ***********, Case #********

Dear *****************************:

Thank you for submitting ************ complaint on 11/14/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer. Please allow **** days for results to be received.

REFERENCE DISPUTE CONFIRMATION 2277506342

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/11/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Experian I have sent a letters on 05/13/22, 06/22/22 and 08/03/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including my personal documents and data breach I have attempted to contact Experian so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.
Business Response
Date: 11/15/2022
EQUIFAX

November 15, 2022

*****************************
Better Business Bureau

RE: *********************, Case #********

Dear *****************************:

Thank you for submitting *********************** complaint on 11/11/22through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

REF DISPUTE CONFIRMATION **********

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For continuously reporting unverified information on my report
Business Response
Date: 11/16/2022
EQUIFAX

November 16, 2022

*****************************
Better Business Bureau

RE: *************************, Case #********

Dear *****************************:

Thank you for submitting ******************** complaint on 11-11-22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - 2320573707

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting Act, everything has to be 100% accurate on my credit report and Under 15 U.S. Code ****e(b) and 15 U.S. Code ****i(5) these accounts are in violation of not reporting 100% accurate 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and
Customer Answer
Date: 11/11/2022
In accordance with the Fair Credit Reporting Act, everything has to be 100% accurate on my credit report and Under 15 U.S. Code ****e(b) and 15 U.S. Code ****i(5) these accounts are in violation of not reporting 100% accurate 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt
Business Response
Date: 11/15/2022
EQUIFAX

November 15, 2022

*****************************
Better Business Bureau

RE: *********************, Case #********

Dear *****************************:

Thank you for submitting ****** Wards complaint on 11/11/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - **********

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/15/2022

Complaint: 18391719

I am rejecting this response because: Upon investigation Id like, proof of investigation, how there investigation was conducted, and a agreement when proven theres inaccuracies in accordance to the Fair Credit Reporting Act, in which your in violation of, breaking several Federal laws. I simply demand all items (in attachments) on my credit report to be removed immediately, an a updated report sent to my address.

Sincerely,

*********************
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in multiple letters (give a date that is back dated about ***** days) addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 15 U.S code **** (g) validation of debt 15 U.S code ****d harassment and abuse 15 U.S code ****e False or misleading representations 15 U.S code ****f-Unfair practices Under 15 U.S code ****k civil liability I demand $1,000 for each violation as you have caused severe damage to my character.
Business Response
Date: 11/16/2022
EQUIFAX

November 16, 2022

*****************************
Better Business Bureau

RE: *****************************, Case #********

Dear *****************************:

Thank you for submitting ******************************* complaint on 11/11/22through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - 2320570259

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act Convergent NAVY FEDERAL CU: xxxxxxxxxxxx7786 has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose ALSO I SPOKE TO ***** EMPLOYEE ID ****** SHE STATES SHE IS IN THE ***** DEPARTMENT ALSO SHE STATES MY RIGHTS BEEN VIOLATED BUT STILL WONT REMOVE THE LATE PAYMENT FROM MY CREDIT REPORT.
Business Response
Date: 11/14/2022
EQUIFAX

11/14/2022

*****************************
Better Business Bureau

RE: ******************************* Case # #********

Dear *****************************:

Thank you for submitting ******************************* complaint on 11/11/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Equifax refuses to transfer my call to an US agent when I've asked to escalate my complaint. Furthermore, they have given my personal information to non ** citizens and they're refusing to let me access my own information. I want a US Manager to contact me immediately.
Business Response
Date: 11/15/2022
EQUIFAX

November 15, 2022

*****************************
Better Business Bureau

RE: ***************************, Case #********

Dear *****************************:

Thank you for submitting ***************************; complaint on 11/11/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/15/2022

Complaint: 18390925

I am rejecting this response because: I asked for a US Manager to call me. I never said anything about wrong things on my credit report!

Sincerely,

***************************
Business Response
Date: 11/16/2022

EQUIFAX

11/16/2022

*****************************
Better Business Bureau

RE: ***************************, Case # ********

Dear *****************************:

Thank you for submitting ********************** complaint on 11/15/2022 through the BBB Complaint Portal.

Please advise the consumer that they may contact Equifax by calling 1-888-Equifax ***************) or they may visit www.myequifax.com.
Our call center hours are: 9:00 am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday.
With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.
Additionally, they can access free Equifax credit reports and other products.

Sincerely,
Sr. Consumer Relations Specialist
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past i was the victim of identity theft. Now i monitor my credit reports daily. Equifax ****** repeatedly puts a false phone number on my account. i keep telling them and having them remove it but every couple months it comes back on my account. I demand they stop doing this, the phone number is not mine and i do not want it on my account information. Equifax is allowing identify theft to occur. This morning i checked my account on their website and the false phone number is back and score dropped 100 points with no explanation. i believe they are enabling someone to use my personal information and they need to stop doing this immediately. they need to ensure this false phone number is NEVER put on my account.
Business Response
Date: 11/16/2022
Tell us why here...CONSUMER INFORMATION SOLUTIONS
Equifax ******
PO *********************************************************************************************** 2Z2
TEL: **************
FAX: **************

November 16, 2022

Via email: **************************

***************************
177 **********************
*******, *******
T3L 2X5
Dear **************,
We acknowledge your complaint to the Better Business Bureau.
After receipt of your complaint I reviewed your credit report and your previous disputes
as it relates to the phone number in question. Each time we have removed the phone
number in from your credit report.
Please be advised that your phone number can only come to us from either of the
following two sources. In applying for a business transaction with one of our members,
the consumer provides it as a means of contact information. The only other way we
obtain it, is if the consumer provides it directly to us.
Further investigation has determined that this phone number continues to come back on
your file as it is being reported by MCAP Financial.
We have once again removed it from your file but it may well be that this phone number
may come back to your file if this is not corrected with MCAP Financial.
Yours truly,

******************
Supervisor, Consumer Relations and Legal Affairs
Cc BBB, ******* **
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this explanation is satisfactory to me. However i did not provide this phone number to MCAP, nor is the phone number mine. If it continues to appear on my credit report i will continue to request it be removed. Please ensure this message is received by Equifax.

Sincerely,

***********************
Initial Complaint
Date:11/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A hard inquiry for an auto loan was ran somehow on my credit and has been sitting on my Equifax credit report from ************************ I faxed and contacted Equifax to inform and dispute but nothing has been done. I have never applied for an auto loan nor have I ever been to ********** where the agency Westlake is located. I have spoken with ******** on numerous occasions since last year and I was informed that Equifax has to reach out to Westlake to have the hard inquiry removed from my credit report. Equifax has not reached out with a written letter to ******** so that the hard inquiry may be removed.
Business Response
Date: 11/16/2022
EQUIFAX

November 16, 2022

*****************************
Better Business Bureau

RE: ***********************, Case # ( )

Dear *****************************:

Thank you for submitting ****************** complaint on 11/11/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

WESTLAKE SERVICE *** INQUIRIES ARE A FACTUAL RECORD OF FILE ACCESS AND WILL REMAIN ON THE EQUIFAX CREDIT FILE TWO YEARS FROM THE REPORTED DATE OF THE INQUIRY. SHOULD YOU HAVE REASON TO BELIEVE THIS INQUIRY WAS UNAUTHORIZED, PLEASE CONTACT THE CREDITOR DIRECTLY AND FOLLOW THEIR INTERNAL FRAUD PROCEDURES.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/16/2022
Ive already submitted a fraud claim and ID Theft Report with Westlake in May of 2021. It took Westlake many months to send the letter after investigating. I was informed by West Lake that an application number is needed from Equifax. ******** also stated that none of my personal information was found in their system. I do not own a driver's license nor have I ever. I also have never been to **********. Seems as though my complaint should be against ********. I have drawn over my personal information to protect my privacy. If the information is needed its available. Thank you.
Business Response
Date: 11/18/2022
EQUIFAX

11/18/2022
*****************************
Better Business Bureau

RE: ***********************, Case #********

Dear *****************************:

Thank you for submitting *************************** complaint on 11/11/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.
WESTLAKE SERVICE *** INQUIRIES ARE A FACTUAL RECORD OF FILE ACCESS AND WILL REMAIN ON THE EQUIFAX CREDIT FILE TWO YEARS FROM THE REPORTED DATE OF THE INQUIRY. SHOULD YOU HAVE REASON TO BELIEVE THIS INQUIRY WAS UNAUTHORIZED, PLEASE CONTACT THE CREDITOR DIRECTLY AND FOLLOW THEIR INTERNAL FRAUD PROCEDURES.
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Equifax, Inc. is BBB Accredited.