Business Profile

Credit Reporting Agencies

Equifax, Inc.

Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,006 total complaints in the last 3 years.
3,343 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings credit reporting agencies, my name is ****** ***********************, and I as a consumer, have observed that my information on my consumer report has been inaccurately and incorrectly furnished! Below are the creditors and companies that have violated my rights as a consumer for publishing any of my personal information without my written consent according to 15 U.S.C **** section 602 A and 15 U.S.C **** Section 604 A Section 2. Please take a moment to look at the accounts below that are being incorrectly furnished on my consumer report, and I as a consumer whose rights have been violated, I fully expect to see some positive changes to my report immediately thanks ! In accordance with the Fair Credit Reporting Act, TBOM/ATLS/FORTIVA MC Account #******XXXXXXXXXX, has violated my rights. In accordance with the Fair Credit Reporting Act, TBOM/ATLS/FORTIVA THD Account #******XXXXXXXXXX, has violated my rights. In accordance with the Fair Credit Reporting Act, THD/CBNA Account #******XXXXXXXXXX, has violated my ***********, below are the motives as to why these violations on my credit report NEED TO BE completely removed from my report! It is a violation of my consumer rights, and the information on there is being inaccurately reported, and I did not give any creditor nor any company WRITTEN CONSENT or PERMISSION to furnish any of the data above to my consumer report! The companies/creditors who are publishing my personal information to the consumer report is also a violation of my consumer rights, because I, as a consumer, have the right to privacy, and the creditors are clearly not respecting that! This is unacceptable and I would like action to be taken IMMEDIATELY in the works of fixing my consumer report ! ************* section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.
Business Response
Date: 11/10/2022
EQUIFAX

November 10, 2022

*****************************
Better Business Bureau

RE: *************************, Case #********

Dear *****************************

Thank you for submitting *************************** complaint on 11/8/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - **********

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/08/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
15 U.S code **** (g) validation of debt 15 U.S code ****d harassment and abuse 15 U.S code ****e False or misleading representations 15 U.S code ****f-Unfair practices Under 15 U.S code ****k civil liability
Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received a copy of my credit reports. I disputed this item with Transunion and Experian. For the month of 9/2021 my payment history was listed as repossession. This is incorrect. I was not aware this account had this information listed. The account pay status is paid/closed/was paid as agreed...which is correct. I paid this account off, and I would appreciate help in getting this entry removed.
Business Response
Date: 11/10/2022
EQUIFAX
November 10, 2022

*****************************
Better Business Bureau

Dear *****************************

Thank you for submitting ******************************* complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

In order to better assist you, please provide the account names, account numbers and the specific concern with the items that the consumer is disputing as well as the following information:

? Consumers First, Middle, and Last Names, plus suffix
? Consumers Current address
? Consumers Previous address
? Consumers Social Security Number
? Consumers Date of Birth

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/10/2022
This is the additional information that was requested.
Name: ******************************;
Address: *********************************************************************** 91364
Phone #************
SSN#***-25-1184
Business Response
Date: 11/15/2022
EQUIFAX
November 10, 2022

*****************************
Better Business Bureau

Dear *****************************

Thank you for submitting ******************************* complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

In order to better assist you, please provide the account names, account numbers and the specific concern with the items that the consumer is disputing as well as the following information:

? Consumers First, Middle, and Last Names, plus suffix
? Consumers Current address
? Consumers Previous address
? Consumers Social Security Number
? Consumers Date of Birth

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Customer Answer
Date: 11/15/2022
Hello, I am adding additional information to the complaint.
****************************;
20560 ************
Woodland Hills ** 91364
************
SSN: 569251184
DOB 9-2-1968
Business Response
Date: 11/17/2022

11/17/2022

*****************************
Better Business Bureau

RE: *****************************, Case # ********

Dear *****************************:

Thank you for submitting ********************************* complaint on 11/17/2022through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.

Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the redit reporting agency is violating thr fcra 605 b *** ****c 2I AM FILING MY 3 DISPUTE WITH THE equifax REGARDING DATA I BELEIVE THE INCORECT INFORMATION IS ALSO RELATED TO A DATA BREACH AND I WOULD LIKE $1000.00 PER VIOLATION IN VIOLATION OF 15 USC **** SECTION 602 SECTION 604 A CONSUMER REPORTING AGENCY CANNOT FURNISH A ACOOUNT WITHOUT MY RIGHT TO PRIVACY 15 USC ****S15 U.S. Code ****c2 - Block of information resulting from identity theft U.S. Code Notes prev | next (a)Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of (1)appropriate proof of the identity of the consumer; (2)a copy of an identity theft report; (3)the identification of such information by the consumer; and (4)a statement by the consumer that the information is not information relating to any transaction by the consumer. (b)Notification A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection (a) (1)that the information may be a result of identity theft; (2)that an identity theft report has been filed; (3)that a block has been requested under this section; and (4)of the effective dates of the block. (c)Authority to decline or rescind (1)In general A consumer reporting agency may decline to block, or may rescind any block, of information relating to a consumer under this section, if the consumer reporting agency reasonably determines that (A)the information was blocked in error or a block was requested by the consumer in error; (B)the information was blocked, or a block was requested by the consumer, on the basis of a material misrepresentation of fact by the consumer relevant to the request to block; or (C)the consumer obtained possession of goods, services, or m
Initial Complaint
Date:11/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax bureau, I sent a letter on 04/06/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.
Business Response
Date: 11/10/2022
EQUIFAX

November 10, 2022

*****************************
Better Business Bureau

RE: *************************, Case #********

Dear *****************************

Thank you for submitting *************************** complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - **********
If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.
Thank you for the opportunity to assist you, we are closing this complaint.
Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau I am writing a complaint about Equifax bureau, I sent a letter on 03/02/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.
Business Response
Date: 11/10/2022
EQUIFAX

November 10, 2022
*****************************
Better Business Bureau

RE: *********************, Case #********

Dear *****************************

Thank you for submitting *********************** complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

ATTORNEY GENERAL-CHI - DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - **********

************** - THE DISPUTED ITEM IS NOT CURRENTLY REPORTING ON THE EQUIFAX CREDIT FILE.

**************. - THE DISPUTED ITEM IS NOT CURRENTLY REPORTING ON THE EQUIFAX CREDIT FILE.

ID: FORMER NAME - THE DISPUTED ITEM IS NOT CURRENTLY REPORTING ON THE EQUIFAX CREDIT FILE.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/08/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is ******************************* , and I am submitting this complaint/dispute without error or influence of any third party agency. Please see the attached documentation and meet my requests in a timely fashion. Thank you for your timely compliance.
Business Response
Date: 11/10/2022
EQUIFAX

November 10, 2022

*****************************
Better Business Bureau

RE: *******************************, Case #********
Dear *****************************

Thank you for submitting ***************** complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

THE CURRENT ADDRESS HAS BEEN ADDED/UPDATED PER THE INFORMATION PROVIDED.

***** FARGO CARD SER EQUIFAX VERIFIED THAT THIS ITEM BELONGS TO YOU.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted an electronic dispute regarding a DSNB/AMX/CITIBANK AMX credit card on 10/13/22. In 19 days I received the results. I don't believe that the information furnisher is investigating my dispute and instead using an automated system to confirm that the information that it is supplying is accurate. DSNB/AMX/CITIBANK filed a law suit against me in March of 2022 and then dismissed the lawsuit in June of 2022. Any renewing or refiling of any lawsuit against me regarding the same claim and account would be subject to O.C.G.A. 9-2-61 and O.C.G.A. 9-11-41. DSNB/AMX/Citibank NA is refusing to remove this account from my credit report in retaliation of a lawsuit that they filed against me that their attorney dismissed and is only continuing to report this account on my credit report for the purposes of and with the intent to annoy, harass, intimidate, embarrass, and humiliate me and is nothing more than an effort to make it difficult for me to apply for and/or obtain credit and or to have to pay a higher interest rate or receive a lower credit limit if extended a line of credit and some righteous obligation to report this account to the credit bureaus. DSNB/AMX/Citibank is not required by law to report this account to any credit bureau and they are not prohibited by any law from removing this account from my credit report.
Business Response
Date: 11/10/2022
EQUIFAX

November 10, 2022

*****************************
Better Business Bureau

RE: *********************, Case #********
Dear *****************************

Thank you for submitting *********************** complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation with the furnishers of the information has been initiated. When the furnishing company provides their findings, we will send those results directly to the consumer.

DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION - **********

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to access my credit report online in order to dispute an item which is lowering my credit score. I have successfully disputed the item with the other two agencies, yet when I try to log into Equifax, I kept getting the error that they couldn't confirm my identity, and asking me to call their 800 number. I called several times, but their offices are only open from 9-5 ET, and I work 8-6. I finally had to take some time from work and spoke to someone who could barely speak English, and didn't understand that I just needed access to my account online. I was told that the problem should resolve itself, but this has been going on for several months. With as much power as Equifax and the other CRAs have over our lives you would think that they would have better customer ***********************. After several calls, I have been unable to access my own credit file, which I should have the right to access and correct.
Business Response
Date: 11/11/2022
EQUIFAX

November 12, 2022

*****************************
Better Business Bureau

RE: *************************, Case # ********

Dear *****************************

Thank you for submitting *************************** complaint on 11/7/22through the BBB Complaint Portal. In their complaint, they indicated issues with MyEqufax.com. Please see below resolution response:

Dear *************************,

We have completed the review of your online account at www.myequifax.com and we are pleased to advise you that the login issue you experienced has been resolved. Please log in using the password associated with your myEquifax online account. If you do not remember your password, please select the "Need Help Signing In" link under the password field. This will allow you to do an account recovery and update your password if needed. If you experience any issues, please feel free to contact our consumer care department at ************ between 8:00am 12 am, 7 days per week.
We sincerely apologize for any inconvenience this issue may have caused.
Thank you for contacting Equifax,

Equifax Consumer Care Team

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist
Initial Complaint
Date:11/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the Equifax data breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.
Business Response
Date: 11/10/2022
EQUIFAX

November 10, 2022

*****************************
Better Business Bureau

RE: ***********************, Case #********

Dear *****************************

Thank you for submitting ************************* complaint on 11/7/22through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file. Please be advised that an investigation of the information was completed. The results were sent directly to the consumer.

SYNERPRISE CONSULTING SVS THE DISPUTED ITEM IS NOT CURRENTLY REPORTING ON THE EQUIFAX CREDIT FILE.

COLLECTION ACCOUNT **** THE DISPUTED ITEM IS NOT CURRENTLY REPORTING ON THE EQUIFAX CREDIT FILE.

If they have any additional questions, they may call ************** or they may visit www.myequifax.com. With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally they can access free Equifax credit reports and other products.

Thank you for the opportunity to assist you, we are closing this complaint.

Sincerely,

Sr. Consumer Relations Specialist

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