Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
• 

  Equifax, Inc.

  PO Box 740241 Atlanta, GA 30374-0241

  
• 

  Equifax, Inc.

  1800 Deming Way Middleton, WI 53562-3512

• 

  Equifax, Inc.

  PO Box 8982 Madison, WI 53708-8982

• 

  Equifax, Inc.

  PO Box 1167 Omaha, NE 68101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the Equifax data breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

  

  Business Response

  Date: 11/10/2022

  EQUIFAX
  
  
  November 10, 2022
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case #********
  
  Dear *****************************
  
  Thank you for submitting ******************************* complaint on 11/7/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION **********

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,

  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the Equifax data breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

  

  Business Response

  Date: 11/10/2022

  EQUIFAX
  
  
  November 10, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***********************, Case #********
  
  Dear *****************************
  
  Thank you for submitting Nyaluak Duops complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION CASE ********** 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For continuously reporting unverified information on my report

  

  Business Response

  Date: 11/10/2022

  EQUIFAX
  
  
  November 10, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***********************,  Case #********
  
  Dear *****************************
  
  Thank you for submitting ****************** complaint on 11/7/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CASE CONFIRMATION **********

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report.I reported the theft of my identity to the ************************* and I also have enclosed copies of the Federal Trade Commissions Identity Theft Affidavit. Please delete the items as soon as possible. Fraudulent Accounts: 1. CCB/FE21CC - **************** - 11/01/2016 2. WRGT PATT CU - ***************** - 02/01/2016 3. LVNVFUNDG - **************** - 06/01/2021 4. ****** ASSOC ******* - 07/01/2019 Fraudulent Inquiries: Inquiry Name and Date opened: ONEMAIN 06/18/2020, JPMCB CARD 11/14/2020, 1 PREMIER 01/09/2021, KEY BANK 01/19/2021, CARMAX 08/06/2021, CAP ONE AF 08/06/2021, ALLYFINANC 08/06/2021, CAP ONE AF 08/26/2021, VIVE/TBOM 03/12/2022.

  

  Business Response

  Date: 11/10/2022

  EQUIFAX
  
  
  November 10, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ***********, Case #********
  
  Dear *****************************
  
  Thank you for submitting ****** Loves complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. Please allow **** days to receive the results of the dispute. 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,

  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (SEPTEMBER, 2014) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.CAPITAL ONE, ************, 12/01/2016, $343 2.CREDITONEBNK, ****************, 10/01/2021, $0 3.CCB/ALPCOS, ****************, 03/01/2018, $0 4.BARCLAYS BANK DELAWARE, ************, 09/01/2014, $0 5.AMEX, ****************, 06/01/2017, $1,206 6.RECEIVABLE MANAGEMENT, ************, 02/01/2021, $0 7.CHIME-STRIDE, ************, 11/01/2020, $241 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************* and I also have enclosed copies of the Federal Trade Commissions Identity Theft Affidavit. Please delete the items as soon as possible This notice is to inform you that you unlawfully reported fraudulent accounts that arose from IDENTITY THEFT that you did not verify as required by law on my consumer report. 15 USC ****b (c) Furnishing reports in connection with credit or insurance transactions that are not initiated by consumer (3) Information regarding inquiries; Except as provided in section ****g(a)(5) of this title, a consumer reporting agency shall not furnish to any person a record of inquiries in connection with a credit or insurance transaction that is not initiated by a consumer. The Following Inquires are a result of Identity theft and was not initiated by me, I demand that they are DELETED immediately: Inquiry Name and Date opened: ALLY FINANCIAL 01/15/2021, GLOBAL LENDING SERVICE 01/15/2021, JPMCB CARD 08/03/2022, WOODFOREST 04/16/2022, ************************************** 03/30/2022, ******************* DEALERSHI 03/30/2022, GM FINANCIAL 03/30/2022, GM FINANCIAL 03/30/2022, GE EMPLOYEES FEDERAL 04/16/2022, GE EMPLOYEES FEDERAL 03/30/2022, FLAGSHIP CREDIT ACCE 03/30/2022, CITIBANK NA. BEST B 10/29/2020, **************** *** 08/19/2022, CAPITAL BANK *** 08/18/2022, *********** 01/15/2021, *********** 04/16/2022, ****************** 04/16/2022, AMERICREDIT FINANCIA 01/15/2021, ALLY FINANCIAL 03/30/2022, ALLY FINACIAL 04/16/2022, GLOBAL LENDING SERVICE 03/30/2022 My identity has been stolen you are hereby put on notice. Aggravated Identity Theft pursuant to 18 U.S.C. 1028A. (1)IN GENERAL. Whoever, during and in relation to any felony violation enumerated in subsection (c), knowingl

  

  Business Response

  Date: 11/10/2022

  EQUIFAX
  
  
  November 10, 2022
  
  *****************************
  Better Business Bureau
  
  
  ******** Sanford, Case # ********
  
  Dear *****************************
  
  Thank you for submitting *************  complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION ********** 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely, 

  Sr. Consumer Relations Specialist
  
  
  

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the Equifax data breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many times of disputing this account and letting Equifax know that this account is not reporting 100% accurate they still continue to report this account and it is in violation and must be deleted from my consumer report immediately.

  

  Business Response

  Date: 11/10/2022

  EQUIFAX
  
  
  November 10, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case #********
  
  Dear *****************************
  
  Thank you for submitting Kenyara Batistes complaint on 11/7/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CONFIRMATION  - **********

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (MAY, 2022) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.***************, #XXXX, May 29, 2022, $0 INQUIRIES I WANT TO REMOVE:1.EQUIFAX MORTGAGE SER, Nov. 01, 2021 2.********************, Jun. 28, 2021 3.GLOBAL LENDING SERVI, Jun. 28, 2021 4.***** **** Jun. 26, 2021 5.*************** JACKSONVI, Feb. 05, 2021 6.CAPITAL ONE, Feb. 05, 2021 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (APRIL, 2018) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.****************, #******XXXXXXXXXXX, Apr 23, 2018, $0 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.