Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
• 

  Equifax, Inc.

  1800 Deming Way Middleton, WI 53562-3512

• 

  Equifax, Inc.

  7171 Mercy Rd #330 Omaha, NE 68106

• 

  C S C Credit Services, Inc.

  1330 Broadway Ste 310 Oakland, CA 94612-2504

• 

  Equifax

  PO Box 1286 Pittsburgh, PA 15230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act Equifax, has violated rights for the following accounts:1.NAVY FCU 406095XXXXXX****2.EXTRA 3098**3.NCB 3000021980206****15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purposes I have not received a response yet I feel like in being taken advantage of and being ignored of my disputes. Section 611(a). It is plainly stated that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report it has been over 60 days so they should be deleted promptly. Please Update the attached late payments as PAID AS AGREED, as it is causing severe depression

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: ************, Case # ( )
  
  Dear *****************************
  
  Thank you for submitting Sonaziah Gays complaint on 11/2/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CASE 2308542322  - PLEASE ALLOW 30 DAYS FOR INVESTIGATION RESULTS 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* *******************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (DECEMBER, 2006) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act; Equifax has violated my rights for the following account:1.AMER FST FIN 100016769150****/15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states, that a consumer reporting agency cannot furnish an account without my written instructions. I have not provided any written consent for this alleged debt, and nor am I liable for this. Delete this at once as it is causing severe depression. I have also sent out debt validation letters to the CREDITOR to VALIDATE this alleged account. According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I FILED 3 **** COMPLAINT TO REMOVE FRAUDLENT AFFECTED ACCOUTS FROM A MOVING THEFT THE ***** COMPLAINT **** WAS SUBMITTED 08/25/2022 **** #******-9286844 THE *** REPORT WAS #********* ON 08/25/2022 I FILED A NEW REPORT WITH THE *** FOR THAT WERE FRAUDLENT *** #********* ON OCT 7TH 2022 ----------------------------------------------------------------------------------------------- I HAVE BEEN DISPUTING MANY ACCOUNTS WHICH HAD FRAUDLENT CHARGES AS I WAS A VICTIM OF ID THEFT WHEN I MOVED HOUSES IN ******* IN 2018 THE MOVERS STOLE MY CREDIT CARDS AND MY ID AND MADE PURCHASE WITHOU MY PERMISSION THE POLICE TOLD ME TO THAT UNLESS I CAN IDENTUFY THE ***** OR HAVE VIDEO PROOF THE BEST I CAN DO IS FILE A POLICE REPORT HOWEVER I DID NOT AVE ********* AS I WA NOT A HOMEOWNER AND I CERTAINLY DID NOT HAVE IDENITY THEFT *********. THAT BEING THE **** I DECIDED TO SETTLE ALL THE ACCOUNTS IN THE HOPE THAT I CAN PUT IT BEHINND ME HOWEVER I FEEL I HAVE NO CHICE AS THE THE NEGATIVE ACCOUNTS ARE HURTING ME IN EVERY WAY AND SINCE IT WAS NOT MY CHARGES I DONT SEE WHY I HAVE TO BEAR THE NEGATIVE INFO ON MY REORT SO I FILED AND *** REPORT #******** ON August 25, 2022 THE FOLLOWING SETTLED ACCOUNTS THAT WERE CHARGED OFF AND PAID FOR LESS OR IN SETTELMENT WERE FRAUDLENT CHARGES --------THE **** REGARDING EQUIFAX I BELEIVE THE INCORECT INFORMATION IS ALSO RELATED TO THE **** BREACH AND I WOULD LIKE $1000.00 PER VIOLATION IN VIOLATION OF 15 USC **** SECTION 602 SECTION 604 A CONSUMER REPORTING AGENCY CANNOT FURNISH A ACOOUNT WITHOUT MY RIGHT TO PRIVACY 15 USC ****S15 U.S. Code ****c2 - Block of information resulting from identity theft U.S. Code Notes prev | next (a)Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 bus--------------------------------------------------------------------

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *******************************, Case #********
  
  Dear *****************************, 
  
  Thank you for submitting ***************** complaint on 11/2/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation of the information was completed.  The results were sent directly to the consumer. 

  
  BANK OF AMERICA - EQUIFAX VERIFIED THAT THIS ITEM BELONGS TO YOU.

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (MARCH, 2015) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:ARS ACCOUNT RESOLUTION ************* 2018-06-21 $1,539 ARS ACCOUNT RESOLUTION ************* 2018-06-21 $1,380 ARS ACCOUNT RESOLUTION ************* 2018-06-21 $418 ARS ACCOUNT RESOLUTION ************* 2018-06-21 $393 ********************** *************** 2019-12-16 $1,502 PARAMOUNT RECOVERY SYS ************** 2021-10-29 $58 CHRYSLER CAPITAL ********************** 2015-03-11 $34 CONVERGENT OUTSOURCING ************* 2018-08-22 $0 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *****************************, Case #********
  
  Dear *****************************
  
  Thank you for submitting *********************** complaint on 11/2/22)  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CASE ********** - PLEASE ALLOW 30 DAYS FOR INVESTIGATION RESULTS 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted several complaints about errors on my credit report and no real investigation was done with the information and supportive documents i provided to discredit original creditor claims. As a result from erroneous Equifax has continued to place this false information on my credit report simply because they are being paid by the collection agency.Those accounts are:************ with the original creditor being Credit *************************************

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: Quontwais ******, Case #********
  
  Dear *****************************
  
  Thank you for submitting Quontwais Hudsons complaint on 11/2/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REFERENCE DISPUTE CASE ********** - PLEASE ALLOW 30 DAYS FOR INVESTIGATION RESULTS 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-13-2022 I filed twice a dispute with Equifax about an incorrect collection on my credit report. I submitted a bank statement and an offer letter from the company that if I paid certain amount my collection would be closed. Equifax has denied my request to have it corrected.

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: **************************, Case #********
  
  Dear *****************************, 
  
  Thank you for submitting ************************** complaint on 11/2/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR- REF CASE ********** - PLEASE ALLOW 30 DAYS FOR INVESTIGATION RESULTS 

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I FILED A COMPLAINT WITH THE *** FOR FRAUD AND I FILED THE COMPLAINT ON CFBP WEB SITE REGARDING NEGATIVE INFORMATION THAT WAS REPORTED ON MY CREDIT REPORT I FILED THIS COMPLAINT IN AUGUST AND THE INFORMATION STILL HAS NOT BEEN REMOVED VIOLATING THE 15 U.S.C. **** SECTION 602 A STATES I HAVE THE RIGHT TO PRIVACY 15 U.S.C. SECTION 604 A SECTION 2: IT ALSO STATES A CONSUMER REPORTING AGENCY CANNOTFURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24, 2022 I ******************************* sent a formal letters to the following banks companies currently showing on my credit report. The banks are furnishing incorrect information to the cusumer reporting agency. The account are currently showing the status as Charge off. By law, these companies were supposed to send me a copy of my ****c when they first reported these account as charge off. The banks have not sent me a copy of my ****C to properly file it with my taxes. *** publication 2021 states that even if you dont receive your ****-c, you must report canceled debt - Charge off - as gross income on your tax return. I would like to inform you that the *** is clearly stating that income does not get reported on the consumer report. Debt is reported on the consumer report, Not income. The *** states that lenders must file form ****- C and send the consumer a copy if the amount is $600 or more. The above paragraph is taken from the *** 2021 publication. My letter clearly stated that I was formally asking these companies to provided me with a copy of my ****c to properly filed it with my tax return for which they failed to respond during a appropriate time. More than 15 days have passed. I would like to know why is income being reported as debt on my consumer report? This clearly doesnt make no sense to me right now. Something is clearly incorrect with the way this information is being reported, either way it is a violation of the accuracy of the reporting. By definition, the *** clearly states that a canceled debt - Charge off - is an income. The reporting of this account as debt is inaccurate. 15 U.S. Code 1681s2 -says that this banks companies are a furnisher of information to a customer reporting agency, and that they are prohibited by law to furnish inaccurate information, i sent them an letter demanding that they cease and desist the reporting of incorrect and inaccurate information immediately.

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *********************, Case #********
  
  Dear *****************************
  
  Thank you for submitting *********************** complaint on 11/2/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REF CASE ********** & 2306509041  - PLEASE ALLOW 30 FOR INVESTIGATION RESULTS 

  
  Equifax is a repository of credit information which has been supplied by creditors, collection agencies and public record holders. As such, we do not collect or maintain copies of contracts between consumers and their creditors

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18351196
  
  I am rejecting this response because it has been more than 30 days and my credit report still showing incorrect and fraudulent information on my account.  I am requesting for an immediate removal of those information per 15 U.S. Code 1681s2 - (B)Reporting information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency if
  (i)
  the person has been notified by the consumer, at the address specified by theperson for such notices, that specific information is inaccurate; and
  (ii)
  the information is, in fact, inaccurate.

   

   

  I clearly provided this agency with a 14 days response noticed to immediate remove all incorrect and fraudulent  information from my account as it has been affecting my personal life.  The agency has yet to response or remove all information
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/04/2022

  EQUIFAX
  
  
  November 4, 2022
  
  *****************************
  Better Business Bureau
  
  
  RE: *********************, Case #********
  
  Dear *****************************
  
  Thank you for submitting *********************** complaint on 11/2/22  through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 

  
  DISPUTE IS PENDING INVESTIGATION WITH THE CREDIT GRANTOR - REF CASE ********** & 2306509041  - PLEASE ALLOW 30 FOR INVESTIGATION RESULTS 

  
  Equifax is a repository of credit information which has been supplied by creditors, collection agencies and public record holders. As such, we do not collect or maintain copies of contracts between consumers and their creditors

  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.

  
  Thank you for the opportunity to assist you, we are closing this complaint.

  
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18351196
  
  I am rejecting this response because 60 days has passed from the moment I sent them my letter requesting for an immediate removal of those incorrect and fraudulent information from my credit report. The law states that they have 30 days to immediately take action. This company is violating a customer law and they are committing fraud. I am requesting for a full removal of all charge off account showing on my credit report as I have never receive my ****c form to properly file it with my taxes. Based on IRS publication, they are required by law to have a ****c form sent to me when those account become charge off. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau I am writing a complaint about Equifax bureau, I sent a letter on 07/26/22 stating I was having some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact EQUIFAX so many times via phone and via mail, so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.