Complaints

This profile includes complaints for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
• 

  Equifax, Inc.

  PO Box 740241 Atlanta, GA 30374-0241

  
• 

  Equifax, Inc.

  PO Box 8982 Madison, WI 53708-8982

• 

  Equifax, Inc.

  PO Box 1167 Omaha, NE 68101

• 

  Equifax Credit Information Services Inc

  33400 8th Ave S Ste 100 Federal Way, WA 98003-2603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my services with this company in May of 2022, they said I'd get a refund and it was never received. They continued to bill be for the next 3 months. I called back and they said they say the notess that's I canceled and they would cancel the services and I would get a refund. They never canceled it until today September 6th. They have charged me for additional months and it's difficult to get in touch with them.

  

  Business Response

  Date: 09/08/2022

  EQUIFAX

  CONSUMER INFORMATION SOLUTIONS
  Equifax ******
  PO *********************************************************************************************** 2Z2
  TEL: **************
  FAX: **************
  September 8, 2022
  Via email: **********************************
  Mr. *********************
  1065 8 Ave Box 1167
  *********, **
  V0E 2Z0
  
  Dear **************,
  We acknowledge your complaint to the Better Business Bureau.
  After review of your complaint I reached out to our Personal Solutions division and have
  been advised that you contacted them on June 10th to cancel your online subscription. As this was past the billing date (which is the 6th of each month) you would be billed for the
  month of June. Your credit card has been refunded for 2 months (July & August).
  If you have any further questions, please reach out to a representative at **************.
  Yours truly,
  ******************
  Supervisor, Consumer Relations and Legal Affairs
  Cc BBB, ******* **

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17922627
  
  I am rejecting this response because:
  There are now 2 occasions when I have delt with Equifax and their administration staff have not documented our conversations. I contacted equifax in may once the transaction of the purchase pf our property had gone through. The rep was pushy trying to reduce the cost to keep me signed up and I declined. Why this isn't documented seems more like a tactic used to keep me paying as you can see from the multiple attempts of me canceling and it not completing.

  Unfortunately I am forced to use this service if I want to monitor my credit on occasion. Equifax needs make access to cancel their products online instead of tormenting their customers and causing such a time wasting hassle by using an over seas call center that clearly is not working.

  Furthermore I paid for the family plan which was never used. I only used it to access my own credit which increased the cost.

  For a company in charge of handling the delicate nature of personal credit which can destroy a person's financial abilities I would expect much better service on the administration of the programs. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under multiple attempts to correct my credit report of false information Equifax failed to comply with the **** and remove data on my credit report that they are not able to validate or verify. The have accounts which are listed as undesignated and reporting as falsely being deceased which has significant impacted small life changes such as getting even an apartment. I ask all info on my report be updated and comb through to have all the information invalid corrected. Also, have Experian brought into the loop so I am able to live a normal life without the credit bureau falsely reporting as deceased.

  

  Business Response

  Date: 09/07/2022

  EQUIFAX
  September 7, 2020
  
  ***********************
  Better Business Bureau
  
  
  RE: *****************************
  Dear **************:
  
  Thank you for submitting ***************************** complaint on 09/04/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. 
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equifax keeps reporting multiple old addresses and names on my consumer report. This could lead to identity theft. They refuse to let me update to current address and only my name. This is a violation of consumer law based on information not being 100 percent accurate.

  

  Business Response

  Date: 09/07/2022

  
  EQUIFAX
  
  
  September 7, 2022
  
  ***********************
  Better Business Bureau
  
  
  RE: ****** ******
  Dear **************:
  
  Thank you for submitting *************************; complaint on 09/07/22 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. 
  
  Your current address is currently reporting correctly on your Equifax credit file.
  
  Your name is currently reporting correctly on your Equifax credit file.
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS NOT A DUPLICATE COMPLAINT PLEASE DO NOT CLOSE MY COMPLAINT AS DUPLICATE! FIX THIS ISSUE! I HAVE ATTACHED ALL PROPER IDENTIFICATION AS WELL AS DOCUMENTATION PERTAINING TO THIS COMPLAINT! I STILL can not access my credit reports/score. I can not get anyone from this bureau to answer or respond. I can not refinance my house or anything, because companies can not pull my score! This is Ridiculous!! I DEMAND a FULL REPORT and SCORE be sent - and not an old one either THE NEW ONE WITH THE NEW RESULTS FROM THE COMPLAINT #******-9112604. I DEMAND whatever freeze they have placed, be removed IMMEDIATELY! I am a HUGE victim of fraud. I have Fraud alerts on all bureaus, and now EQUIFAX is trying to mess with me. I have filed several complaints through CFPB ( absolutely no help ), and disputed several times in the past. Now, my file is within the " special needs '' department and I can not reach a live person, EVER! I can not access my reports through their portal, but yet, i am still being charged {$4.95} monthly. I am needing a home loan, and I can not access my report!! I have no access, can not receive a copy of my credit report, my score - NOTHING! Why? All because I disputed almost EVERYTHING on my last report, and reported them several times to the ***** PUNITIVE! EQUIFAX has always had the wrong information for me, old addresses, old information on my credit cards ( over 6 months, on most cases ) AND their outsourced agents are the worst! YOU Can not understand them and they can not help ME AT ALL. I have submitted copies of my ID, social security card and anything else they have requested, no response, NO HELP! Funny part is, they continue to send me emails with BOGUS inquiries on my credit file!! My file is supposedly not available, so how can I be incurring inquiries???? CFPB needs to get off their behinds, and do what they claim to be about. We, the public, are at the mercy of these crooks! All 3 Credit Bureaus are crooks and hold us all hostage. THIS IS A V

  

  Business Response

  Date: 09/06/2022

  
  EQUIFAX
  
  
  September 6, 2022
  
  ***********************
  Better Business Bureau
  
  
  RE: *************************, Case # ********
  Dear **************:
  
  Thank you for submitting ************************* complaint on 9/4/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  
  Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. 
  
  Please be advised that the consumer current address has been updated.
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey my name is ******* and unfortunately I have been a victim of identity theft. I became aware of this aug 2022. I am requesting that the following items be deleted as soon as possible as there charges were not made by me and this is false information is now having a negative impact on my credit report. Over two years I go at an event someone went into my bag and I was only aware at the time that my debit cards were missing and which I took the proper steps to obtain new debit card info. Unfortunately now I am seeing that whoever went into my belongings also gained information of all of my phi and this is very frustrating. I have reported my identity theft to the federal trade commission and have proof of my affidavit attached below.

  

  Business Response

  Date: 09/06/2022

  EQUIFAX
  
  
  9/6/2022
  
  ***********************;
  Better Business Bureau
  
  
  RE:********************, Case #********
  
  Dear **************:
  Thank you for submitting Daryice Brewers complaint on 9/3/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that an investigation with the furnishers of the information has been initiated.  When the furnishing company provides their findings, we will send those results directly to the consumer. 
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Equifax multiple times in 2022 to remove the "Report Blocked for Promotional Purposes" from my credit report. I did not request the block so I am unsure as to why it was placed on my account. Furthermore, due to this block, creditors have been unable to pull my credit score. As a result, I have not been extended services by two gas companies. In June 2022, I attempted to acquire gas service because I recently moved. The creditors, Scana Regular and Constellation, both attempted to pull my Equifax score. Both companies were unsuccessful as Equifax was unable to produce a score for them. This is inaccurate as I do have a credit score with Equifax and check it quite regularly through MyEquifax. I am once again requesting that this block be immediately lifted and a letter provided so that I can issue to Scana Unregulated. I, unfortunately had to go through this company and as a result I am overpaying for per therm because Equifax was unable to provide them with my score. I am locked in this per therm rate because Equifax was unable to produce my score which is inaccurate.

  

  Business Response

  Date: 09/06/2022

  EQUIFAX
  
  
  9/6/2022
  
  ***********************;
  Better Business Bureau
  
  
  RE: *********************, Case #********
  
  Dear **************:
  Thank you for submitting ***************** complaint on 9/2/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that a review of the information was completed.  The results were sent directly to the consumer. The promotional block has been removed from the consumers file.
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase a car on 2/26/22 and the dealer told me that my credit was locked and I needed to call Equifax. I called Equifax and the agent told me that it was locked because a creditor spelled my name wrong and it will take 30 days to correct. I waited a few months before trying again and another dealer told me that my credit was locked. I called Equifax back on 8/24 and was told they guarantee that it would be fixed and still haven't. I called back on 8/30 and was promised the same thing, it would be 1 business day to correct and i would receive a confirmation email. Never got the email so i called back on 8/31 and was promised the same result and no solution. I called back 9/2 and was asked to send in my ID and SSC for verification on my account which i provided all this information through the questions asked. Still no solution, i was told that there was 2 accounts with my information and i never created 2 accounts and in order to fix it i would have to mail in my documents. I asked to speak to a supervisor and was put on hold for a very long time and eventually got hung up on. I stayed on the phone for an hour and no solution to my problem. I only got a phone call from them because i gave a negative review after my call with them on 8/30. This has been over 6 months and i am still not able to view, or get my credit report or score. An agent stated they would send me my credit report on 8/24 but i have not received that as of yet. I do not know who else i can contact as they only have this phone number ************ and no email or online customer ********************** to talk to someone else about my issue. Every call i make of each agent does not know what to do, they have created cases, escalated tickets to the tech department over the 6 months and still no solution. I am so over this issue and i am not able to apply for things that would use my Equifax credit score.

  

  Business Response

  Date: 09/06/2022

  EQUIFAX
  
  9/6/2022
  
  ***********************;
  Better Business Bureau
  
  
  RE: ***********************, Case #********
  
  Dear ***********************:
  Thank you for submitting **** *** Exleys complaint on 9/2/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that *** be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill. Please submit documents in pdf format.
  
  If they have any additional questions, they *** call ************** or they *** visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17900979
  
  I am rejecting this response because: I never stated there were inaccuracies or inaccurate info. When i called about this issue, i was told by their agent that my first name was spelled incorrectly. The agent stated they would update the info and it would take 30 days to correct. My score and report after 30 days is still not able to view. Every time i called after that, i was not told that any other info was incorrect. Each time i called, its always something different as to why my online portal is unable to me and creditors. I don't understand why i should be verifying info that was unknown to me of being incorrect. After 6 months of communicating, why was i not told about sending in verification documents on the first phone call? 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/09/2022

  EQUIFAX

  
  September 9, 2022
  ***********************
  Better Business Bureau
  
  
  RE: ***********************, Case # ********
  
  Dear **************:
  
  Please be advised that we are unable to locate a credit file using the information the consumer provided. They may not have a credit report if they have not applied for credit or used credit in the past seven years.  If they would like to provide additional information in assisting us with locating a credit file for them, please advise them to submit a copy of their drivers license and/or current utility bill with a photocopy of their social security number.
  

  
  

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17900979
  
  I am rejecting this response because: I am not sure if the response was meant for me because i do have a credit file and should have a credit report. I have, a couple years ago been able to see my credit report online through my portal but it seems now i am not able too. I am not sure if Equifax knows how to fix the problem and is just not telling me they are not sure how to fix it. I am not ************** and i should have collections, student loans, auto loans and other things on my credit report. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent my *** and letter stating that my daughter can call on my behalf TWICE. EVERY time she calls they ask for me, even when she explains that the *** and letter have been submitted. One representative actually said that the *** is only good for mail in requests. Why on earth would we need a *** if I was mailing in my requests?????????? It would already be requested by me, in my name!!!!!!!!!!!!! It is so beyond frustrating how robotic the representatives are and how torturous it is to get anything done with Equifax. About a week ago one representative actually helped my daughter for me but today 2 representatives refused to help and passed her around like a ping pong ball and the 3rd representative pretended to look but didn't even ask for her name to verify that he was looking at the correct person, He put her on hold to ask what he can do and came back asking for my social and quickly said that there is nothing in her account that I have a ***. He then said that we would have to submit everything a 3rd time because they must not have been able to verify her account but he didn't know what was missing. Sooooooo, I have to resubmit the documents that I already sent not know knowing what else they want. We sent a letter stating that my daughter can deal with my account, a copy of the ***, my DL, and my SS card, TWO times already!!!! What could possibly be missing?????? Regardless of how absurd this is, if they need something else, we would be happy to provide. Another representative once told us that the documents we submitted were only good for 6 months. Its absolutely frightening. Additionally, a request was submitted to fix a problem with my account and NOTHING has been done. My daughter has had the same problem on her account and we have tried to get it fixed for months and they do NOTHING. It's awful. They are the WORST of the 3 bureaus. It's a little scary to say anything in fear that it may become even harder to get help in retaliation.

  

  Business Response

  Date: 09/07/2022

  September 7, 2022
  
  ***********************
  Better Business Bureau
  
  
  RE: ***************, Case # ********
  
  Dear **************:
  
  Thank you for submitting ***** Peer complaint on 09/06/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  
  
  Unfortunately, we are unable to initiate our investigation of the consumers concerns because additional information is required. In order to better assist with the consumers concerns, please have the consumer provide the account names, account numbers, specific concerns and items pertinent to his/her complaint or dispute. Please advise them to resubmit in PDF format. 
  
  Please be advised that Equifax does not add representative address to the credit file at this time.
  
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  
  Sincerely,
  
  Sr. Consumer Relations Specialist

• Initial Complaint

  Date:09/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Personal Information is Incorrect The name *************************** needs to be deleted immediately

  

  Business Response

  Date: 09/06/2022

  EQUIFAX
  
  
  9/6/2022
  
  ***********************;
  Better Business Bureau
  
  
  RE: ***************************, Case #********
  
  Dear **************:
  Thank you for submitting *********************** complaint on 9/1/2022 through the BBB Complaint Portal. In their complaint, they indicated that there were inaccurate or incorrect items reporting on their credit file.  Please be advised that a review of the information was completed.  The results were sent directly to the consumer. Please allow 7 to 10 business days for delivery. The disputed name has been deleted from the consumers file.
  If they have any additional questions, they may call ************** or they may visit www.myequifax.com.  With myEquifax, they can create an account to manage their security freeze, add or remove fraud alerts, and initiate credit file disputes.  Additionally they can access free Equifax credit reports and other products.
  Thank you for the opportunity to assist you, we are closing this complaint.
  Sincerely,
  
  Sr. Consumer Relations Specialist

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit report contains old information, more than 2 months old. Need the company to regularly update information in my credit report, at least once every 60 days. I contacted the bank, they tell me updated information was sent, the issue is with Equifax, not them.

  

  Business Response

  Date: 09/07/2022

  EQUIFAX
  CONSUMER INFORMATION SOLUTIONS
  Equifax ******
  PO *********************************************************************************************** 2Z2
  TEL: **************
  FAX: **************
  
  September 6, 2022
  
  Via email: ********************
  
  *******************************
  207 **************************************************************** 2L3
  Dear ****************,
  We acknowledge your complaint to the Better Business Bureau.
  After review of your complaint and your credit report I can advise that the last update we
  received from the following creditors, Scotiabank and ********** was July 2022. Please
  be advised that most of our credit information is updated on a regular basis between 30-
  90 day intervals as received from the various credit grantors.
  Yours truly,
  
  ******************
  Supervisor, Consumer Relations and Legal Affairs
  Cc BBB, ******* **

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************