Reviews

This profile includes reviews for Equifax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Equifax, Inc. has 46 locations, listed below.

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  Equifax, Inc.

  PO Box 740256 Atlanta, GA 30374-0256

  
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  Equifax, Inc.

  PO Box 105167 Atlanta, GA 30348-5167

  
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  TrustedID, Inc

  395 Page Mill Rd #130 Palo Alto, CA 94306-2066

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  Equifax, Inc.

  One E. 22nd St. #620 Lombard, IL 60148-4984

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  Equifax, Inc. (Headquarters)

  1590 Ave. Ponce De Leon San Juan, PR 00926

Review Details

• Review fromJenna R

  Date: 08/09/2022

  1 star
  Equifax is an awful company to do business with. Their billing doesn't make any sense and when you request for someone to explain it to you it still doesn't make sense as it's very inconsistent. Then when trying to close our account with them and even after receiving confirmation that the account has been closed I have received two minimum charges invoices the two months following receiving confirmation that the account was closed. Then someone calls me today to tell me we have three accounts with them and I only filled out the paperwork for two of them but the number on the invoice I just received matched one of the numbers I listed on our cancellation paperwork. Then they proceeded to tell me that until they receive payment for an invoice they are showing past due (which I did mail) that they will continue to **** me. I told them they couldn't do that if they received my cancellation paperwork as that is a rip off plus if they haven't received my check then I would issue them a new one but that doesn't mean that they can continue to **** me each month.

• Review fromsharon s

  Date: 08/06/2022

  1 star
  their information is never right -half the time they don't answer the phone--they and the other 2 reporting companys should be put out business-my information is handed out to whoever wants it -without my permission- they should be sued

• Review fromSR M

  Date: 08/04/2022

  1 star
  Equifax is horrible and doing illegal activities such as breaking laws

• Review fromKelli N

  Date: 08/02/2022

  1 star
  I attempted to print my Equifax report using annualcreditreport.com. I was notified that Equifax couldn't process my request and to call their customer support. It worked fine for my husband and we were able to save a digital copy of his report. I then logged in to my Equifax account to save a copy of my report directly from their website. I discovered that they no longer have the option to download or print credit reports. I prefer to keep hard copies and digital copies of paperwork so I called Equifax. The representative said all he could do was snail mail me my report. When I asked if he knew why Equifax no longer allowed to print/save reports he put me on hold. I have been on the line for 32 minutes and he has yet to return to the call. This is also preventing my from getting to the after call survey. I wasn't rude I was only curious. Absolutely disgusting behavior.

• Review fromRobbi D

  Date: 08/02/2022

  1 star
  Outrageously poor customer **********************. I tried to create an account and they sent me a verification code. The code was ciopied and pasted precisely as it was . Two times it kicked back an error so I took it into a printer.. made it into a PDF where I could actually copy the text. STILL it says it was incorrect. At this point I tried to call them and received the most worthless assistance I have ever had. ********* has better customer ********************** than **********************. It's not shocking that they are considered low on the totem pole so far as ****** reviews. It's also unfortunate that you can't give less than one star.

• Review fromShawn S

  Date: 07/29/2022

  1 star
  I've been trying to verify my DOB and social for two straight weeks. They either hang up in my face, straight up lie to me about receiving my documents, laugh at me on the phone and etc. They are highly unprofessional. They are holding my credit report hostage and It's literally the only thing stopping me from buying a home. And I will continue to send them ****+ faxes a day until they fix my issue. At this point, I don't even care if it clogs up the fax line. I have nothing but time since they wanna play games with people's lives.

• Review fromCee O

  Date: 07/28/2022

  1 star
  If I can't say anything nice, I shouldn't say anything at all. And I do not have a single nice thing to say. I have nothing nice to say about the customer **********************/call center employees, the wait times, the dispute process or the accuracy of the company's reporting. The weight this company is given for major financial decisions is baffling. 0 stars.

• Review fromWillie B

  Date: 07/23/2022

  1 star
  Equifax is TERRIBLE with a capital T. I've called them four times in one day spending hours and hours of my time to get my credit report. The very bad part about this is its stopping me from refinancing my house. The lender wants to see my credit report and Equifax is holding it hostage. This is literally missing up my family finances. And every time I ask for a manager, I get hung up on. THIS IS CRAZY!!!!!!Plus, you can't even understand the people that working for Equifax. Four out of four times I got someone on the phone that did not speak clear English. Therefore, my finances are in the hands of someone that's can't understand or is miscommunicating with my information. At this point my refinance is not happing and it all behind Equifax, Inc. ************ should be shut down IMMEDIATELY.

• Review fromjohn D

  Date: 07/22/2022

  1 star
  Terrible company, I don't know how they can exist in this world. They have the wrong information so you can't even talk to someone until you verify your information. Which, if the information they have is wrong, then how can you talk to someone to fix it. They dropped my score by 125 points for no reason! They dont even explain why

• Review fromAlexandrea R

  Date: 07/22/2022

  1 star
  I have been trying to get a home loan Equifax is the only company Im having issues with. They can pull all my credit scores but this one and when I call Im either hung up on or lied to or getting the run around. I dont understand why its so hard for me to access my credit report but so easy for other ppl to access it through a breach. This is most definitely the worse company I have ever had to deal with!