Complaints

This profile includes complaints for Delta Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Community Credit Union

  3250 Riverwood Pkwy SE Atlanta, GA 30339-6419

  
• 

  Delta Community Credit Union

  3250 Riverwood Pkwy Se # 100 Atlanta, GA 30339-6420

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13 2024 i went to delta community credit union to get a loan to purchased a truck .. So in july of *************************** ********** Ga to get some info on my truck .. The clerk at the * M V stated that DELTA COMMUNITY CREDIT UNION reported to the * M V that the truck is fully paid off .. So the * M V told me to send the bank an email requesting them to lift the **** because the bank has stated the balance on the vehicle is $0.00 .. {perfected} please check submitted documents from * M V as proof of clear payment ..

  

  Business Response

  Date: 09/17/2024

  Dear Better Business Bureau,
  
  Thank you for allowing Delta Community Credit Union the opportunity to respond to Mr. ******* concerns. We are deeply committed to delivering responsive, thoughtful service and ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  After a thorough review of Mr. ******* concerns by both our Legal and ******************** we have confirmed that the auto loan in question, which still carries a balance owed to Delta Community, has been managed and reported appropriately. We have also verified that the lien on the vehicle is active and being reported correctly in compliance with all applicable laws and regulations. It appears that Mr. ****** may have misinterpreted the $0 balance reflected in the *** records, which appears to pertain to the yearly Georgia ad valorem taxes on the vehicle rather than the loan itself. Additionally, the Credit Union does not provide updated loan balance information to the ***.
  

  Mr. ****** has previously raised similar concerns with the Credit Union over the past seven months, and the issues were escalated to senior management for review, follow-up and response to Mr. ******* Based on our investigations of those prior matters and the absence of any new information,we consider this issue closed but are happy to review if any new information or concerns are brought forward.
  
  We remain committed to ensuring that all actions taken by Delta Community comply with relevant legal and regulatory standards, and we strive to maintain transparency and fairness in all member interactions. If Mr. ****** has any additional questions or concerns, he may contact ******** *******, AVP of Loan Performance and Analytics, directly at *************
  
  Sincerely,
  

  Delta Community Credit Union

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An extended warranty, "Assure Guard", was purchased through Delta Community Credit Union on 5-9-24 at the initial time of sale of vehicle. The contract amount is $2010,00 total to be paid over 6 years. In August, the vehicle was taken to the local dealer for ** unit failure and wireless key malfunctioning. Warranty information was given to the dealership at the time of vehicle drop off and prior to any repairs. Assure Guard was contacted and was made aware of the needed repairs and of key malfunctioning. Per dealership, Assure Guard denied covering ** unit stating part corrosion was not covered and to submit receipt for reimbursement of replacement key. To get vehicle out of the shop, I had to pay out of pocket for both repairs--total of *******. I was told by the dealership that the ** unit claim was denied due to corrosion of the part and that I would have to submit receipt for the key reimbursement. I did exactly what was told by Assure Guard, yet they failed to pay for either repair. I purchased this warranty for a peace of mind and am highly upset due to their failure to do what was promised. This has affected my financial situation which is causing me anxiety. I am very upset with this company. I have made numerous contact with the company and no one is resolving or trying to come up with a resolution.

  

  Business Response

  Date: 09/19/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community the opportunity to respond to Ms. ********* concerns. We are deeply committed to delivering responsive, thoughtful service and ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  Upon receipt of Ms. ********* concerns, our team at ***************** Advisors, a subsidiary of Delta Community, conducted a comprehensive review of her case to ensure her concerns were thoroughly addressed. As part of our commitment to exceptional service, we also reached out to ******************** directly to discuss her situation.
  
  We subsequently requested a re-evaluation of Ms. ********* claims by the insurance carrier that issued the policy. We were able to help secure a significant reimbursement amount for ********************,which we have communicated and she found satisfactory.
  
  We greatly value Ms. ********* membership and appreciate her trust in **. We remain committed to providing her with the best possible service and are here to assist with any further questions or concerns. Should she need additional support, she is welcome to contact *********************** from ***************** Advisors directly at ************.
  
  Sincerely,
  

  Delta Community Credit Union

  Customer Answer

  Date: 09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted about an old account from 15 years ago when I try to confirm information they turn me away I offered to send any identification needed or anything I can do to verify myself they refused and keep saying nothing I can do other than go in I havent lived in ** for over a decade I just want a solution to access my account without driving to another state

  

  Business Response

  Date: 09/09/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community Credit Union the opportunity to respond to Mr. ********** concerns.We are deeply committed to delivering responsive, thoughtful service and ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  Upon reviewing Mr. ********** concerns, our Senior Vice President of Branch Delivery and Operations, *****************, conducted a thorough investigation. *** personally reached out to ********************* and spoke with him directly. However, ********************** was unable to discuss his concerns in detail during their conversation and requested that *** call him back at a more convenient date and time. We are happy to accommodate his request and will continue to work with him to resolve any outstanding matters.
  
  Additionally, it was noted that ************************* account had been in an inactive status for an extended period. We are eager to provide him with any assistance he may need to address this matter and ensure his concerns are fully resolved.
  
  We greatly value Mr. ********** business and appreciate the opportunity to assist him further. Should he have any additional questions or require further support, *** remains available to speak with him at his convenience.
  
  Sincerely,
  Delta Community Credit Union

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prior issue with Delta community and no longer use them as my primary bank. Unfortunately something came out automatically and left me overdrawn. I quickly made a large payment and left a small balance. I got notification in the mail that I had 90 days to resolve the balance but I came into the branch today to make a payment and they said that My account was closed and balance transferred to collections or something. The amount of time frame that they said I had did not pass this yet and I'm very upset because now I have no way to pay and they close my account thought I had for a very long time without any notification or notices.

  

  Business Response

  Date: 09/09/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community Credit Union the opportunity to respond to ************** concerns. We are deeply committed to delivering responsive and thoughtful service, ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  Upon reviewing ************** concerns,our Senior Vice President of Branch Delivery and Operations, *****************,conducted a thorough investigation. We have been in communication with ************ and remain actively engaged in working toward a satisfactory resolution to the extent possible.
  
  Should ************ have any additional questions or require further assistance, *** remains available to speak with her directly at her convenience. We look forward to resolving this matter to her satisfaction.
  
  Sincerely,
  Delta Community Credit Union

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hard inquiry listed on my credit reporting. I did not contract any new business regarding the inquiry and would like it removed from my credit reporting as it affects my personal scores.

  

  Business Response

  Date: 09/05/2024

  Dear Better Business Bureau,
  
  Thank you for providing Delta Community Credit Union with the opportunity to respond to Mr. ******* concerns. We are deeply committed to delivering responsive and thoughtful service, ensuring that every members needs are considered alongside the collective interests of our entire membership.
  
  After carefully reviewing Mr.******* concerns, *******************************, our AVP of Loan Performance and Analytics,conducted a thorough investigation into the matter. She personally communicated with **************** to address his concerns and clarify any misunderstandings related to the credit inquiry in question. Upon further examination, we contacted Experian, the credit bureau involved, and confirmed that their records align with ours. We found no record of any hard inquiries from Delta Community in 2024 that would affect his score.
  
  We highly value Mr. ******* business and are grateful for the opportunity to address his concerns. Should **************** have any further questions or require additional assistance,******** is available to speak with him directly at ************.
  
  Sincerely,
  Delta Community Credit Union

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I sat down to register this complaint about Delta Community Credit Union's choice to use a third-party monitoring company who is not BBB accredited. FISERV has multiple complaints registered against them. I'm not sure who is responsible for allowing them having access to my account, but feel it is the Senior Vice President of IT and Chief Information Officer.I have been using ***** transfers for quit some time now with little or no interruptions.In my most recent attempted transaction a five day hold was put on a transfer. This is contrary to DCCU statement "may take up to three days".I personally visited the local branch and had a sit down with the Branch Manager, who was unaware of this company's lack of accreditation. I instructed my friend a disabled Vet to cancel the ***** transaction to me because of the stupid path that DCCCU is going down with FISERV. This is unacceptable.I would like to know who authorized them to monitor my account and the thousand of other CU members. Why were these funds withheld ? Why did DCCU choose a company with no BBB accreditation ? I want to be notified of the outcome and that measures have been taken to prevent this type of situation from occurring again.

  

  Business Response

  Date: 08/15/2024

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by **************** to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve any concern in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon reviewing ****************** comments, *****************, SVP of Branch Delivery and Operations, researched the issues noted in the complaint and subsequently spoke with **************** to address his concerns. *** apologized for any potential misunderstanding and explained why the transaction was ultimately delayed as well as provided information related to the Credit Unions relationship with our third-party vendor, Fiserv, which is referenced in our disclosures for enrollment in Zelle and consistent with operational practices across the industry.
  
  We value ***************** business and appreciate the opportunity to address his concerns. If *************** has any additional questions or concerns, he can reach *** directly at ************.
  
  Sincerely,
  
  Delta Community
  

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is concerning the inefficient way DCCU conducts disputes. I have business with more than one bank and I have never seen such an archaic dispute process. I paid a $35 dollar deposit for a hair appt. Clearly on the vendors site (documentation provided to DCCU) it states unless cancelled within 48 hours, deposit will be forfeited. I cancelled within 48 hours but regardless, I would "eat" the $35. However, a few days later the vendor proceeded to charge my card $365.00 for what he determined the visit would be. I disputed this back in April and here it is mid August and there has been no resolution. This money was literally stolen from my account and not authorized. What there has been is a bunch of bungled emails requesting emails information be re-sent again and again. Then finally in JULY they tell me he has 30 days to respond so I have to wait til August 12th. I reach out on August 12 and now I am told August 27th is the next update. The dispute representative had no other answers for me and did not offer an solution. As soon as I get my money back, if ever, I will close this account. But in the meantime I am moving my direct deposit to another bank in preparation to close this account. What a joke of a bank. In this age of technology this is unacceptable.

  

  Business Response

  Date: 08/15/2024

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ****************** to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve any concern in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon reviewing Ms. ******** comments, *****************, SVP of Branch Delivery and Operations, researched the issues noted in the complaint and subsequently spoke with ****************** to address her concerns as well as attempted to clarify any potential misunderstanding related to the dispute in question. Please know that we are currently assisting ****************** with the dispute and hope to have this matter fully resolved in the coming days.
  
  We value Ms.******** ******** and appreciate the opportunity to address her concerns and assist in resolving the matter. If ****************** has any additional questions or concerns, she can reach *** directly at ************.
  
  Sincerely,
  
  Delta Community 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8th, Delta Community Credit Union, alerted me of a fraudulent charge on my account. It was a JetBlue flight, purchased in Mountain Time Zone at 3am for a flight from *** to ***; I live close to *******, **. I informed them it was indeed fraud and turned that card off. Delta Community Credit Union has informed me that they cannot give me back my $1,482.10 because my name was on the fraudulent ticket. JetBlue has said I deserve a refund(receipt of refund attached), and said they processed it but Delta Community Credit Union says there isn't one and won't give me provisional fund for the fraud. It's almost been 2 months and my finances have taken a hard hit.

  

  Business Response

  Date: 07/31/2024

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ************** to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve any concern in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon reviewing **************** comments, *****************, SVP of Branch Delivery and Operations, researched the issues noted in the complaint and subsequently spoke with ************** to address his concerns as well as attempted to clarify any potential misunderstanding related to the dispute in question. We value **************** business and appreciate the opportunity to address his concerns and assist in resolving the matter. 
  
  If ************* has any additional questions or concerns, he can reach *** directly at ************.
  
  Sincerely,
  
  Delta Community 

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint against an overseas merchant who never shipped the items I paid for. I provided emails of them saying they would refund me and they never did to my bank and I resent the info for the bank to keep the case open and the bank closed it the same day. The merchant didnt provide any proof of delivery or anything.

  

  Business Response

  Date: 05/10/2024

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ************ to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve any concern in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon reviewing Ms. ***** comments, our Manager of **** Services researched the issues noted in the complaint and subsequently spoke with ************ to address her concerns as well as attempted to clarify any potential misunderstanding related to the dispute in question. ************ appeared to appreciate our phone call and clarification on the matter, as the provisional credit will remain permanent.
  
  We value Ms. ***** business and appreciate the opportunity to address her concerns. Unless noted to the contrary, we consider this complaint closed.
  
  Sincerely,
  
  Delta Community 

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:In October 2023 two payments were made to DCU both in the amount of $1,341.26. On 11/16/2023 payment was made to DCU $1,341.26. On 12/16/2023 I paid DCU $1,341.26. On 1/16/2024 I paid DCU $1,341.26. On 2/16/2024 and 3/14/2024 and 4/16/2024 I paid DCU ********. DCU changed monthly payment to a higher payment before my homeowner's insurance was to renew in February 2024. My homeowner's insurance decreased but DCU did not reflect the decrease and when I made monthly payments DCU began placing payments in a savings account in lieu of P&I monthly payments so they could hold on to the money. I contacted the bank and spoke to several people including a ***** who acted as if she had no knowledge of the incident and continued switching me back and forward to escrow. ****** claimed there was a shortage and no one from this bank could accurately show an escrow shortage without the fraud activity of moving monthly payments to a savings account that I have never used in leu of P&I. On March 1, 2024 I paid $720.72 for some escrow shortage that never made its way to escrow. And again on 2/13th I paid $121.59 and $428.79 for what I was told was escrow shortage and these payments did not make it to escrow shortage. Delta Credit Union Mortgage will soon go under for fraud.

  

  Business Response

  Date: 04/25/2024

  Dear Better Business Bureau,
  
  Delta Community Credit Union appreciates the opportunity to respond to the complaint submitted by ************** to the Better Business Bureau. Please know that we are always committed to providing responsive, conscientious service and do our best to resolve any concern in a way that both considers the individuals needs and the interests of our broader membership.
  
  Upon reviewing **************** comments, ***************************, AVP of Residential Lending, researched the issues noted in the complaint and subsequently attempted to speak with ************* to address her concerns as well as clarify any potential misunderstanding related to her mortgage payment. Please know that the payment in question increased mainly because of county property taxes and insurance premiums.
  
  We appreciate the opportunity to address **************** concerns and hope to speak with her soon to further address this matter. If ************** has any additional questions or concerns, she can reach **** directly at ************.
  
  Sincerely,
  Delta Community