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NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got this charge on my account and i did not authorize this nor do i know what its from. I tried to go into cancel all this c*** and i camt get the option.

    Business Response

    Date: 12/06/2022

    Hi there ******,

    Thank you for reaching out.

    Based on your review it appears that you may have signed up for our 7 day trial.

    If the trial is not cancelled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page. 

    We were able to locate your account that matched all of your details, Name, address, phone number, and have cancelled it as requested. 

    Cancellation and refund details have been emailed to the email address on file.

    If you have any questions please feel free to contact us at [email protected]

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used the $1.00 with my venmo and I got charged over $44 in my Venmo!! I dont remember signing up that amount!

    Business Response

    Date: 12/01/2022

    Hi *****,

    The account was created on 11/17/22 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86.
     
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 

    Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/30/22 we were notified of a charge of $35.88 against our Pay Pal account by ***********, *******, **, for a detailed report on certain improved property (500 *************, ********, **********). The report we received from NeighborWho contained numerous glaring inaccuracies about the structure on this property (e.g., square footage, number of floors, whether there was a basement, etc.). We are unwilling to pay for this woefully inaccurate report and want a refund of our $35.88 from NeighborWho.

    Business Response

    Date: 12/05/2022

    Hi ******,

    Please be assured that your account was canceled and you were issued a refund of $35.88. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    We are saddened to hear about your experience!

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 30 I noted that there was money taken out of my Chime account, and I do not subscribe to this business or subscription, nor did I give my Chime account number to this business. I do want to cancel this subscription and request, as well as never to use my account information for any reason in the future. I don't know how this company obtained my card information. Please refund my money.

    Business Response

    Date: 12/05/2022

    Hello *******, 

    After review it does appear we spoke to you via chat on 11/21/22 in regards to your account. You stated you signed up for the trial, but it appears you were having trouble running a search. If that is still the case, please feel free to contact us with any questions you may have. 

    I was able to cancel your account as you requested. We are always available to assist you if you have any additional questions or need any additional assistance. 

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a 5 day review for $1.00 Then I was charged ***** I did not OK this charge and received not warning I was going to be charged. and I did not set up auto payments with them but they did.Paid with ***** ***** Credit Card x-)You'll see "PAYPAL *NEIGHBORWHO" on your card statement.$***** Manage NeighborWho payments Transaction ID 18E813588X208925J

    Business Response

    Date: 12/05/2022

    Hi ****, 

    Based on your review it appears the account was created on 11/22/22 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86. 

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    Please let us know if you have any additional questions. 

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 28th 2022 neighbor who took $44.86 out of my account and I didn't authorized them to then they said they refunded it back but never did then Nov. 16th 2022 they took $1.00 and $44.86 out my account again mind you my so called account has been closed and blocked with them and they still charged me not once but twice and I never seen a refund I want my money

    Business Response

    Date: 11/26/2022

    Hi Arkisa,

    Thank you for reaching out.

    I was able to locate an account that matched all of your details.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
    Each customer must agree to these terms before successfully creating the account.

    Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just charged $47.66 and I did not opt for it - only the dollar free week.Want a refund !!

    Business Response

    Date: 11/26/2022

    Hi ****,

    Thank you for reaching out.

    Based on your review it appears that you may have signed up for our 7 day $1.00 trial.

    If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

    We are more than happy to resolve this matter for you. 

    We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file.

    If you have any questions please feel free to contact us at **********************

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noted that there was money taken out of my account and I do not remeber subscribing to this business or subscription. If I did I do want to cancel this subscription and request a refund if possible Thank you ***********************

    Business Response

    Date: 11/16/2022

    Hello ****, After review, it appears the account was created with our $5.00 trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. I was able to cancel your account and refund you the most recent charge of $44.86

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the $1.00 free trial and then my Venmo account was charged $44.86 which I never authorized.

    Business Response

    Date: 11/07/2022

    Hello *******, 

    We apologize for any confusion regarding our subscription. When signing up for our 7 day $1.00 trial on 10/26/22, if the trial is not canceled,within the 7 days you will be automatically enrolled into the monthly subscription as outlined on the sign up page. We are more than happy to assist you with your account. I was able to cancelled the account and refund $44.86 as requested. If you have any additional questions please feel free to contact us at [email protected]

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An unauthorized charge to my bank account. I did not approve this transaction and I do not want whatever it is they are selling.

    Business Response

    Date: 10/26/2022

    Hi ******,

    NeighborWho is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.

    Please be assured that your account was canceled and you were issued a refund of $89.72. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

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