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Business Profile

Direct Mail Advertising

NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company is taking unauthorized payments. I've been Billed ***** on multiple occasions. I never authorized this

    Business Response

    Date: 06/18/2024

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

    Unfortunately we were unable to locate an account with the details provided.

    If you have received a charge from NeighborWho, could you please confirm:

    - The last four and type of card that was charged 
    - Your billing zip code 
    - The date and amount you were charged
    - What is the exact description that appears next to the charge
    - a Screenshot is best in aiding in our investigation

    Is there any other name connected to your card?

    If you have additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello there,I was going through my bank statement and I saw that $44.86 was billed on my account. I remember signing up for $1 but I had no idea that it got renewed. I checked when I signed up and I didn't see anything about further charges. I would really appreciate it if you would be able to refund the $44.86 and cancel my account.

    Business Response

    Date: 06/14/2024

    Hello ****, 

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:06/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company charged 47 dollars to my credit card without my knowledge

    Business Response

    Date: 06/05/2024

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

    The account was created on 05/28/24 with our $1.00 7-day trial. 

    Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. 
    In that event, your account was automatically renewed to the monthly subscription.

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 
    You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Please be assured that your account was canceled and you were issued a refund of $47.73. 
    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been billed a couple of times by this company and I haven't made an account with them. Please cancel the subscription and refund all money charged to my account. The other email is **********************

    Business Response

    Date: 05/28/2024

    Hi *******,

    I was able to locate the account that matches your full name and email address. The account was cancelled, as you requested on 05/25/2024 and you were issued a refund of $1.00.

    We're sorry to see you go, but glad you were able to try out our website.  Please know that you always have access to log back in and reactivate if you need our services again in the future.  

    If you have additional questions, please don't hesitate to contact us.  

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business started to chargey credit card $35.88 since January 2024 without my knowledge until my wife called my attention thinking I authorized this charges. I don't know who they are or how to get in touch with them.

    Business Response

    Date: 05/21/2024

    Hi there *********,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We were able to locate the account with the information provided.
    All details match, full name, zip code, email address and phone number.

    Based on your review it appears that you have signed up for our 7 day $1.00 trial. 
    If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page. 

    Your account is now canceled details about the refund has been sent to the email address on file. 
    If you have any questions please feel free to contact us at *********************** 

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't remember signing up for this subscription so I won't to cancel. But the way they that to work is to sign up for Been-verified which is another subscription service. Neighborhood who should have a way to cancel without signing up for a related service

    Business Response

    Date: 05/20/2024

    Hello *******,

    Thank you for contacting us. At this time, BeenVerified and Neighborwho both provide separate cancellation options. Neighborwho provides multiple, hassle-free ways to cancel.
    You can call, email, chat, submit a request through our "Contact Us" form or...clicking on More > Support > Cancel Account. I do see that your account was cancelled on May 17, ***************************************************** the amount of $47.55. If you require any additional assistance at this time. Please feel free to contact us at ***********************

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for Neighborwho.com but they have taken out 8 charges of $$44.86 and 1 charge of $5 throughout 2023 and 2024. I just noticed these now and am requesting full refunds. This is a scam website (as others have mentioned the same thing) and I would like remediation asap. I have already tried to reach out to this company but would like to reach out about said issue here as well.

    Business Response

    Date: 05/16/2024

    Hello ****, 

    I was able to locate an account that matches your full name, email address, and telephone number. The account was created on 08/23/23 with our $5.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86. 
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

    Customer Answer

    Date: 05/16/2024

     
    Complaint: 21716215

    I am rejecting this response because: I never signed up for this. Additionally, I have gotten new cards since these charges started, and these charges have remained charging my bank account rather than one specific card, which I would have never set up. This is fraudulent 

    Sincerely,

    *************************

    Business Response

    Date: 05/30/2024

    Hello ****, 

    On May 28th our fraud manager reached out to you with the following request. We would be happy to assist you further, but this will need to be addressed with our fraud team as we had to escalate this issue due to the claim of fraud. 

    To confirm, are you claiming you never opened this account (Member ID # ********** and someone used your name, phone number, email address, and **** to fund this NeighborWho account?
     
    If you are claiming this was an unauthorized account opened without your consent, this would be placed under an additional fraud investigation. We will thoroughly investigate the activity on this account, examine IP addresses, review the unique Device/Computer IDs used for logging in, and analyze other identifiable information associated with the individual who created the account. Due to the sensitivity, we would not be able to comment or provide any timeline of when this investigation would be completed.
     
    Please let me know if you would like me to proceed with the above.
     
    Additionally, please be advised that the **************** does not accept phone calls due to the sensitivity of this matter. All further correspondence from you must be written back here in this ticket/email. The account has been noted internally with this information. The account in question has been closed to prevent any further transactions from occurring. Thank you for your cooperation and understanding.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been seeing a monthly charge of $44.86 on my bank statement for quite some time. I fell for a phishing scheme quite a while back and don't know whether or not this charge is associated with that experience. I'm NOT familiar with this NW NEIGHBORHO .COM business these payments are going to.

    Business Response

    Date: 05/13/2024

    Hi There ******,

    Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

    We were able to locate your account with your full name, email address, zip code and phone number provided.

    We completely understand your concerns regarding the account. 
    NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    However, NeighborWho prides itself on understanding our customers' concerns. 
    We have already issued a total refund of 179.44.

    We issued this refund in an act of good faith based on your expressed circumstances. 
    NeighborWho is unable to issue any further refunds on this account. 

    If you would like to review our Account & Billing FAQS please click here: ***********************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:05/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a notification that $47.66 was withdrawn by this site. I never signed up for any sort of subscription nor approved access to withdraw from my account. This was done without my knowledge, less than a half hour ago. I would like my money back.

    Business Response

    Date: 05/06/2024

    Hello ********,
    I was able to locate an account that matches your full name, email address and phone number. We do apologize for any confusion that has occurred. Your account was created on 04/27/24 with no follow-up request to cancel. At the time of sign up we do outline that this is a subscription and will auto renew until elected to cancel. Your account was closed because it appears you disputed our charges with your bank.  Please be assured the account is canceled and closed.  We are locked out of any further transactions.  You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.  

    If you have additional questions, please don't hesitate to contact us

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Honestly dont remember ever signing up for this app. Provides me nothing at all and charges me 44.00$ a month . So far has gotten me for ****** and continues to charge monthly. I tried to cancel the service and that isnt an option. Cant talk to anybody to get any answers. As soon as my credit card is unlocked they get me for more money.

    Business Response

    Date: 05/06/2024

    Hello ****,

    We have an account that matches your full name, email address, and telephone number. The account was created on 11/06/23 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86. 
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. Your account is now cancelled, as you requested.

NeighborWho.com is NOT a BBB Accredited Business.

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