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Direct Mail Advertising

NeighborWho.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont remember paying or making a subscription for My neighbor who and I woke up this morning to a ***** charge on my card. Im not sure when it was made or charged. I think its fraud I tried logging on with my email to see if I accidentally made an account and my email isnt linked so Im not sure what happened. But please I would like my money back I did not authorize that purchase.

    Business Response

    Date: 04/21/2024

    Hello ******,

    I was able to locate an account that matches your full name, telephone number, and zip code. Please be assured that your account was canceled and you were issued a refund of $44.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a listing for a *************************** showing my phone number as hers. I want my phone number removed from this persons listing, phone number ************ is my businesses phone number and does not belong to *************************** for which we get sales calls on a daily basis asking for her.

    Business Response

    Date: 04/17/2024

    Hi there ****,

    Thank you for allowing us the opportunity to resolve this matter for you. 

    This is a confirmation that we have processed your opt-out request. 
    We will suppress your data and not return the requested record(s) in future results.

    Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. 

    Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. 

    We encourage you to check to make sure that your record was removed and to contact us at ******************** if you encounter any issues.

    Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.

    Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ******************** and we will be happy to help you remove that record as well.

    Customer Answer

    Date: 04/17/2024

     
    Complaint: 21585702

    I am rejecting this response because:

    You did not refferance deleting my phone number from the persons listing. Your response is generic. 

    Sincerely,

    *********************

    Business Response

    Date: 04/22/2024

    Hello ****,

    The telephone number has additionally been opted out and will no longer reflect on any profile.

  • Initial Complaint

    Date:04/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/16/24 I discover d a charge for $44.96 that was deducted from my government card da. Idk how in the heck they got my card #... But I DID NOT ever authorize a charge from this company. Nor do I know who they are or what they do. I have stopped my dad card so they won't be able to take any more $ from me..... also file a claim as well as discussing this ************ situation online during my next. Pl vlog

    Business Response

    Date: 04/17/2024

    Hello ******,

    We were able to locate an account utilizing your email address and full name. At this time, please be assured that the account has been cancelled and you have been refunded $44.86. If you have any additional questions please feel free to contact us at *********************** and we would be happy to help.

  • Initial Complaint

    Date:04/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 25, this company sent a phishing charge of $1 to our household PayPal account. This was followed by an automatic payment of $44.96 on March 4 and April 3. I never signed up for any service from this company, nor did I authorize any automatic payment! I believe this to be fraud, and will follow up independently with the proper authorities on state and federal levels. I was alerted when PayPal contacted me to alert me to probable fraud.

    Business Response

    Date: 04/05/2024

    Hello *******, 

    We were able to locate an account that matches your email address. At this time, I was able to cancel the account and issue a refund in the amount of $89.72. The refund is immediate on our end, but may take up to 10 days to reflect on your banking statement dependent of your financial institution. We do apologize for any inconvenience that has occurred. If you require any additional information please contact us at ************************ and we would be happy to help. 

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, **************************************** NeighborWho.com for the current owner of a home that is for sale in my neighborhood. Quite to my surprise, I found my own address with the listed owners as *************************** and *************************** rather than my name, *****************************. ****** is my husbands ex-wife of about 30 years. She never owned/lived in this house. My husband and I purchased it. The correct names for owners of ********************************************************** should be *************************** and *****************************. I expect a correction by NeighborWho!

    Business Response

    Date: 03/25/2024

    Hi *******,

    NeighborWho is an easy-to-access collection of public record information sourced from official government records and other sources of publicly available information.

    As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. Because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates.

    So while we cannot edit your publicly available information to make corrections, please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can. 

    Alternatively, if you would like to remove your listing from NeighborWho's people search results, we provide an easy online opt-out process.  Please use the link below to opt your name out of NeighborWho's people search results:

    www.NeighborWho.com/optout

    To get started, click the link and use the search to locate and select your record.  You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out.

  • Initial Complaint

    Date:03/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for these services.I received a fraud alert today regarding these charges starting in January 2023.I did find an email confirmation that I did not execute and charge for $1 back in Jan 17th 2024. I'm a senior citizen, not in real-estate or shopping for homes.Please refund my charges.I now have to go my bank and change all my bank cards and autopsy setups.This may be a completely legit operation and according to other comments it appears so, but I have no Interest in this service or don't recall ever asking for it. Please refund my money

    Business Response

    Date: 03/24/2024

    Hello *******, 
    I was able to locate an account matching your full name, email address, zip code, and telephone number. The account was created on 01/16/24 and we had not received any prior requests to cancel. At the time of signup we do outline that this is a subscription that will auto renew monthly. We have cancelled your account and issue you a refund of $134.58. The refund was processed immediately on our end, but may take 10 business days to reflect on your billing statement. Please do not hesitate to reach out if you have any additional questions at this time. 

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 1 dollar twice by this website and then twice for ***** on Feb 28 and 29 without my awareness which is disappointing. I need my refund ASAP.

    Business Response

    Date: 03/19/2024

    Hello *****, 

    I see that you were able to speak with one of our agents and obtain your refund on 03/18/24. The refund was processed immediately on our end, but may take 10 business days to reflect on your bank statement. Please let us know if you have any additional questions at this time. 

  • Initial Complaint

    Date:03/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one-time online service from "Neighborwho" for $5.00 in January. I didn't get any further services, but so far they have taken three withdrawals from my bank account, each in the amount of $44.60. I want to cancel this subscription, and get a refund on the three withdrawals they have taken. However, I can't find a contact telephone, email address, or address for them--except the street address for them that BBB furnishes on their website. which I am currently trying to use in order to cancel.

    Business Response

    Date: 03/17/2024

    Hi *******,

    The account was created on 01/05/24 with our $5.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86.
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. 

    Please be assured that your account was canceled and you were issued a refund of $134.58. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A subscription to Neighborwho.com appeared twice on my February credit card statement,two items in the amounts of $47.55 each

    Business Response

    Date: 03/14/2024

    Hi there *****,

    Thank you for allowing us the opportunity to resolve this for you.

    The account was created on 01/29/2024 with our $1.00 7-day trial. 

    Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. 
    In that event, your account was automatically renewed to the monthly subscription.

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 
    You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Your account was closed because it appears you disputed our charges with your bank. 
    Please be assured the account is canceled and closed. 

    We are locked out of any further transactions. 
    You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.

    If you have additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 03/14/2024

     
    Complaint: 21426999

    I am rejecting this response because: I never signed up for this account - no $1 trial offer.  I respectfully request the refund of both months' subscription prices.

    Sincerely,

    *******************

    Business Response

    Date: 03/16/2024

    Hi there *****,

    I apologize for any confusion or inconvenience. 

    Your account was closed because it appears you disputed our charges with your bank. 

    Please be assured the account is canceled and closed. 
    We are locked out of any further transactions. 

    You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.  


    If you have additional questions, please don't hesitate to contact us. 


  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used their services since I had subscribed to a 7 day free trial. in March 2024. While exploring to check site today I was shown Authorization denied and received no information from the site,nor did I peruse it further. On Paypal's advice I have contacted them immediately. I had no Idea that they were charging me, let alone on automatic payment which I have just cancelled.I have just gone on their site and: no lists created no recent reports Manage NeighborWho payments Paid with CBA **** credit card ***** Credit Card x-5388)You'll see "PAYPAL *NEIGHBORWHO" on your card statement.$70.68 Transaction ID ***************** Charged -$44.86 on 11/3,11/2and 13/1/2023 sincerely,****************

    Business Response

    Date: 03/12/2024

    Hi there *****,

    Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

    The account was created on 01/04/2024 with our $1.00 7-day trial. 

    Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. 
    In that event, your account was automatically renewed to the monthly subscription.

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. 
    You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    However, please be assured that your account was canceled and you were issued a refund of $134.58 USD. 
    The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

    Customer Answer

    Date: 03/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************

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