Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a dollar to try this and now yall are trying to change me for the services Im not using.

  Business Response

  Date: 03/12/2024

  Hi there ******,

  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  Based on your review it appears that you have signed up for our 7 day $1.00 trial.
  If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

  We were able to locate your account the account is now canceled as requested. 
  If you have any questions please feel free to contact us at *********************** 

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing me for the service I never authorized to purchase

  Business Response

  Date: 02/01/2024

  Hello ****, 

  I was able to locate your account matching your full name and email address. When signing up we do outline that this is a subscription plan that will auto renew until elected to cancel. We had not received any previous requests to cancel prior to this exchange. At this time, Please be assured that your account was canceled and you were issued a refund of $448.60. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally hit your page and didnt mean to and didnt know it so you changed me $1.00 about 12 days ago so can you cancel my account an refund my money please thank you my name is ***************************** email *************************

  Business Response

  Date: 01/26/2024

  Hi there *******,

  Thank you for reaching out.

  We were not able to locate a NeighborWho account with the information provided.
  Can you kindly share some additional information so we can better assist you?

  Last 4 of card charged
  Type of Card
  Date of Charge
  A screenshot is best in aiding our investigation.

  We look forward to hearing from you!

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to recent fraud we audited our credit card activity and discovered this recurring charge. This is a monthly charge of $44.86 that has been billed to us since May of 2023, plus an additional $1 in April 2023. Our family has no recollection of using this service and had no prior knowledge of it. What's terrifying to us is somehow this company got our credit card information. And we have had new cards issued during that time that this service somehow found a way to work around. We seek to have whatever account is there terminated and a refund of all charges against our account in the amount of $404.74.

  Business Response

  Date: 02/02/2024

  Hi there *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this matter for you.
  
  We were able to locate an account with details provided.
  
  I am glad to confirm that your account was cancelled and refunded as requested.
  
  Please be assured that your account was an additional refund of $358.88. 
  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been notified that this company has my personal information without my consent or permission. What they are using it for is unknown to me but I would like for my personal information be removed from their listings/database and for them to stop using it without my consent. my phone number is on the do not call list but I still receive daily unwanted calls.

  Business Response

  Date: 01/24/2024

  Hello *****, 
  We were able to escalate your issue and have your personal information removed from our site. NeighborWho is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. In most cases, this will take 24 hours to take effect and then we encourage you to check for yourself. You may also need to
  "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. 
  
  If you have tried searching your name and still see a search result that corresponds with your information, please let us know the full name, cities and states, (and age and relatives if listed) you appear listed with, so we can provide additional assistance with removing the appropriate record.
  
  If you have any additional questions or concerns, please let us know. 

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a 7-day free trial of this background search site referred to as NeighborWho. I was charged $1.00 on 1/21/24. I was then unknowingly charged a fee of $30.00 by NeighborWho on the same date 1/21/24. I requested cancellation of the account during the same day I purchased the free-trial subscription on 1/21/24 and was made aware that the cancellation went through by the site but was still charged $30.00 onto my account on 1/21/24. I was made unaware that this fee would be charged onto my account. I would like to be refunded.

  Business Response

  Date: 01/24/2024

  Hello *****,

  Upon review of your account there was only one charge placed on 01/19/2024 in the amount of $1.00. The account was also cancelled on that date with no additional charges processed at this time. If you could provide us additional information such as a screenshot of the charge we would be happy to look further into this for you. 

  Customer Answer

  Date: 01/24/2024

  These are screenshots of the $30.00 fee that was charged onto my account in the middle and bottom under NSF Fee NEIGHBORWHO.COM on 1/21/2024.

  Business Response

  Date: 01/27/2024

  Hi there *****,
  
  Thank you for reaching out.
  
  Upon review, the *** fee is coming from your financial institution/bank as an overdraft fee.
  We suggest you please contact them directly to resolve this matter.
  
  If you have any further questions, please feel free to reach out to us directly. 

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just realized this company has been charging my debit card $44.86 for the past 8 months for a total ******! I take partial responsibility for not noticing sooner, but that doesnt change the fact that I didnt open this account! I dont know how they have my card info. Ive emailed asking for a refund and account to be closed. Hopefully theyll do the right thing.

  Business Response

  Date: 01/23/2024

  Hello ******, 

  I was able to locate the account in question. At this time, we have refunded you $44.86 for the January charge. I have processed an additional refund of $89.72 for *****************. Upon review, we were able to confirm that the service was utilized from May 2023 - October 2023. At this time we are unable to issue any additional refunds. Please do not hesitate to contact us if you have any additional questions.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not agree to this charge.I did not intend to create this account or purchase any services.How did you get my credit card?Why did charge me?

  Business Response

  Date: 01/11/2024

  Hello ********,
  
  I was able to locate an account matching your full name, email address, zip code and telephone number. The account was created on 09/13/23 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $26.89. 
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

  Please be assured that your account was canceled and you were issued a refund of $57.34. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a free trial of this background search entity. The best test of these is to first search yourself and those you know best. The site could find NO ONE but me - myself - and this information was wrong in almost every way, and I noted those corrections as the site allowed for, then emailed to cancel the $1 trial subscription within an hour of accepting the offer. Days later, I was charged $44 and also received an email offering the full report on myself with highlights of the report - which were all wrong and items I had already corrected for them. I sent a secondary email to equest a refund ad further demanded that they correct my information as directed. This is a bogus site and a disreputable business entity.

  Business Response

  Date: 01/05/2024

  Hi there ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this matter for you.
  
  We were able to locate your account with the information provided.
  
  NeighborWho wants our customers to be aware of the billing prior to creating an account with us.
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
  
  Each customer must agree to these terms before successfully creating the account.
  This way our customers are fully aware of the charges including the date to cancel the trial.
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
  
  We were able to locate your most recent correspondence with our ************* Team on 01/04/2024, and can confirm that your account was cancelled and refunded as requested.
  
  Additionally, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
  
  Please do not hesitate to contact us should you have any additional questions and or concerns. 

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a monthly charge of ***** nov and dec from NW NEIGHBORWHO.COM I did not authorize it and I would like a refund

  Business Response

  Date: 01/02/2024

  Hi ******,
  
  I was able to locate your account. The account was created on 11/18/23 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86. 
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

  Please be assured that your account was canceled and you were issued a refund of $89.72. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.