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Business Profile

Food Delivery

Edible Arrangements (Headquarters)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for Edible Arrangements (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Edible Arrangements (Headquarters) has 24 locations, listed below.

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    Customer Complaints Summary

    • 237 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/24/24 for an a product a *** named ******** called me saying they did not have the fruit to fulfill my order. I asked for the corporate number he gave me an incorrect number. After searching found the Corporate number spoke to a woman named *** and she did attempt to help with the issue. Didnt not offer to reschedule to assist with a refund or anything. They have taken my money and I did get my product for my family member

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order an edible order from ************, ******** location they said they could deliver it to my wifes office at noon. It didnt get there till 4 oclock. It was unable to eat. It was hard. I contacted the office. The guy there name was ******. He said they refund the money, but I havent received it yet contact anybody on the phone I just want my Money reimbursed

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/23/2024 It was my 41 wedding anniversary and I spent ***** on a suit basket that should have have fresh fruit. it did not. we had to throw out the fruit. the only thing half way good was the strawberry. I sent an email and got no response. terrible service

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need someone to contact me that way I can forward the recorded from the calls I had with the "manager" from ************************************. I don't want that manager to call me. I spoke with Mrs. ******* and she will be in contact with me this afternoon. This is not my first time ordering with you, but yes the first time I received this type of service. I received a call at 8:12am (Time that store is not open) I am not suppose to be receiving calls at that time. I also have that conversation recorded. I did left a voicemail yelling and coursing after that guy called me and hangout the phone of me. The manager was going back and forth with me without allowing me to talk and he was saying that I was the one I did not allowed him to talk. I have all recorded, first thing he did was defending the delivery person without any information from me. The reason why I selected my order to be delivery was because I wanted to surprise that person, he told me that I was supposed to put the recipient number that way he does not have to deal with me. I understand that maybe parking is hard around the area, but as explained to both o them I am not at my branch today and I was not able to go outside as the wanted me to.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an arrangement (over $100) to be delivered on 9/29/2024. It was a very special occasion...my granddaughter had her first **** (my first great grandchild) and I wanted the arrangement delivered on the day they brought the **** home from the hospital. It was never delivered! So disappointing! I called the store (***************) the next day. I had to call 5 times before anyone answered the phone... 10AM. The lady who answered said she didn't know why it wasn't delivered the previous day, but she would get it out right away. NOT TRUE...It never got delivered until 7:30 PM. I told her I deserved compensation so she finally told me she would refund me 30% on my order...NOT TRUE AGAIN!! I was only refunded $19.51. When I called the store AGAIN, the lady said she refunded me 20% on $86.99, and 10% on $7.50, and that was 30%. That's ridiculous!! It should have been 30% on $94.49. She would not listen to reason and kept insisting it was 30%. I asked to speak to a manager but was told they weren't available and they would call me back. NOT TRUE AGAIN!! I never got a call back, I called 2 more times leaving voice mails, and never got a call back. They've left me no choice but to file a complaint with the BBB.

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Placed an order for a fruit basket to be delivered to ************* ******************** in **************** at Edible Arrangements ***************************************** ************.2. Order would be delivered October 10, 2024 3. Received email from Edible Arrangement that order was delivered on October 10, 2024 4. Contacted recipient on October 11, 2024, and basket not received. 5. Called Edible Arrangement on October 11, 2024, and they said order left at desk. Told them basket was not received, and they said would reschedule for next day.6. Called recipient and order not received on October 12, 2024 7. Called Edible Arrangement on October 13 Edible Arrangement said they were waiting on confirmation of address from me which I had called and confirmed address with someone who answered the phone the day before. Said they would deliver that day.8. Received email that order could not be delivered on October 13.9. Called Edible Arrangement and they said I had to get permission from the hospi

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift from Edible Arrangements for a friend's birthday to be delivered *****************. I received confirmation via email. I found out a few days after the 6th that nothing was delivered to my friend's home. I sent an email to Edible Arrangements and was sent a "Case Reference" number (*******) with assurance that someone from the local store would contact me. This was on September ***** one contacted me so I called the main number *************) on September 23. The representative I spoke to could not find my name or the reference number and advised that I call a different number *************). When I called that number, an automated message gave me another number *************). I tried that number but was on hold over 10 minutes and eventually hung up.I then called the local Edible Arrangements store (this number was also given in the original email) and that representative also said I should call the number I just called that has the automated message with a new number. So I tried that number again and was on hold for over 10 minutes before I hung up.I filled out another complaint form on the Edible Arrangements website and once again received confirmation and assurance that someone would reach out within 48 hours. It has been over 48 hours now and I am done trying to reach the company. All I want is recognition of the error and a refund (the total was less than $50). I'm not sure what else to do other than submit this complaint.Feel free to contact me with questions or let me know how you might be able to help. Thank you!

      Customer Answer

      Date: 09/26/2024

      Order made through ediblearrangements.com - order filled by Store 1178. 1866 S Norfolk Street, San Mateo CA 94403

    • Initial Complaint

      Date:09/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/14/24 my daughter ordered a birthday gift box with happy birthday balloon to be delivered on his birthday *******. On ******* after calling 7 times to the store in *****, ******* and getting no answer and leaving messages and getting no call backs, and trying to get in contact with customer service online by email and chat. I had to physically go to the store and ask where our order was. They said they just had to fill the balloon, and then told me oh wait we don't have any birthday balloons. We have a gold heart or a red heart. I then decided on the red heart and asked for a marker so I could write happy birthday on the balloon. Then after waiting probably ***** min for something that only needed a balloon blown up (yeah right) it was brought out to me. I brought it home and then my daughter received an email that her order was delivered successfully. Yeah I delivered it to my self! I have tried to email to get a refund for her but you can't submit your email because their system times out at the "I'm not a robot" button. Then I was on hold for 10 min to chat and no one ever came on. Again refund is being requested.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered an edible arrangement for my son for his birthday. It was dipped in chocolate strawberries along with a card and non-alcoholic champagne. I had it sent to my sons house @ **************************************************. Apparently they sent it to **************************************************************************************. My son called me up to thank me and proceeded to inform me that it been delivered to *****************. And the gentleman that lived there did some research to find the address it shouldve been delivered to. The gentleman got in contact with my son and my son went to his house to pick it up but by the time my son retrieved the order the chocolate had melted off of the strawberries. In my estimation it was too late to eat these inedible as was my sons opinion also. I called a few numbers and spoke with someone from edible arrangements and they processed to tell me I filled out the wrong address which I am not in agreement. However the point I was making was that they dropped off a package at a totally unrelated address and if there was a problem why didnt they call to ask for the correct address instead of just giving it to some random guy that although it took a while did find the contact information for my son and called him. And then my son went to get the delivery at some guys house that had to now take the time out of his day and do research. What business just arbitrarily drops a delivery at some random guys house that has nothing to do with anything. The address of ***************** does not exist. So after not being able to find the address make a phone call. It wouldve taken not even 5-minutes. My resolution was to just have them send another order of chocolate dipped strawberries but now not so sure after they ruined my sons birthday surprise. Put it this way I believe they should do something about it.

    • Initial Complaint

      Date:08/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an arrangement and it told that they attempted to deliver because the individual was disabled (in wheel chair) and couldn't answer the door when they attempted to deliver. After several attempts I decided to cancel and received a charge of $17+ dollars on my credit card because they had made up the arrangement and attempted to deliver. The website does not indicate this AT ALL and therefore this was a surprise after the fact. I then wrote edible arrangements customer service and asked for assistance and did not hear back. I wrote them a second time and have STILL have not heard back on this matter. It seems customer service does not respond to dissatisfied clients.

    Edible Arrangements (Headquarters) is NOT a BBB Accredited Business.

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