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Business Profile

Food Delivery

Edible Arrangements (Headquarters)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for Edible Arrangements (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Edible Arrangements (Headquarters) has 24 locations, listed below.

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    Customer Complaints Summary

    • 237 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please please! I ordered a gift to be sent to the hospital for a friend with cancer and I monitored my order all day and it only updated to being crafted. I called to check on it and was advised they delivered it and the guy sent me a picture to prove it was delivered to the hospital. My instructions stated to drop it at the front desk. The delivery guy took a picture of it and walked out of the hospital with the edible arrangement. **************** has this on tape and is willing to show it. Online it still stated that it was only being crafted so I had no way to know when to expect it. So the representative at edible arrangement apologized and said he would throw me something in complementary and deliver the next day. So today is the next day. I was told I would get a call back and no one called me back. So I called again and they said it out the blue the owner attempted to deliver it without me knowing. This was so stressful because again I wasn't notified anything. So I just called and request my money back or I would pick it up and the owner ***** ******** cursed me out and didn't let me get a word in. She said that I am playing games and she will give me a **** and hung up in my face I'm so lost to what I did wrong but I'm so hurt over how she just screamed and cursed at me. She cursed me completely out for no reason. I am a long time customer of ********************************************* and I plan to tell everyone and how I was treated. I will never stop telling everyone how I was treated. I'm extremely hurt. The website reviews for this location are awful I never thought to read them until now. If you need video footage from **************** I can assist with this or you can call them at ************. Thank you.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a valentines gift from edible arrangement to be delivered on Feb 14th. The company charges extra for valentines day delivery, but the gift didn't make it Feb 16th. After an online complaint the company called me feb 15th to ask if i wanted it to be delivered or cancelled. I told the company no, don't do either until I talk to a manager. The employee said the manager would not be in til Monday. I tried calling Monday and never got an answer. I would like either a refund fo the extra shipping or a refund of the product since it was not delivered on valentines day.

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for the past 3 days to send an Edible Arrangements to a friend in ********* at *** code *****. Each time I enter this *** code it DOES NOT give me an option to select a store. It goes straight to the addon's page. I called the corporate number after my order was sent to a store in *************. That's store refunded my money and said that he doesn't know why that keeps happening (implying I wasn't the first one this has happened too). He gave me the corporate number to call. After speaking to someone in corporate, they told me to select *****! That's also not an option online. So they clearly did know what they were talking about. Then puts me on hold and says there is an issue online and IT is working on it. Next I called the closest store to my friends address and they had the same issue, it went to the store in *************. They told me after being on hold that someone just called with the same issue. And to try another ** store in the ***** In the end o email twice including a picture of the *** code and the Massachusetts store 3 says later no response. I also tried different ********* *** codes and the same thing happened, where I can't select a store. I would like a response as to why people are having issues placing orders online to the ********* area and not others. I tried my husband's work *** code in ******** and it worked fine. So to me it's an issue with the ********* *****

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an edible arrangement order on 2/14 to a hotel. The order was supposed to be delivered before 5 according to the website. The order was marked as delivered at 7:24pm on 2/14. The order was never delivered to the address. I need a refund of my money and inconvenience.

      Customer Answer

      Date: 02/16/2025

      *******************************************************

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a *********** Day arrangement on 2/13/2025 at 9:00 in the morning in the amount of $161.32 to be delivered on 2/14/2025. I requested that it be delivered before 2:00 PM as the recipient is a teacher and leaves school around 2:15 PM. It is now 4:42 PM and the arrangement still hasn't been made much less delivered. I have called and emailed and nobody has responded. I would like a full refund for this as this was the only present they were receiving and now *********** Day is ruined.

    • Initial Complaint

      Date:02/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Needed an edible arrangement for my husband ******* on *********** day. They refused to answer my calls and refused to respond during the online chat option. I didn't get my refund or order.

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 6, 2025 I attempted to place an order with free delivery, if I placed the order by midnight. I placed an order online and once I attempted to finalize the order I noticed there was a delivery charge. I did not place the order due to the fraudulent delivery charge. This type of charge happens on a regular basis with this company. Additionally with this order, as well as other orders, I have not been about to use my rewards. Again, this is a reoccurring issue. I CANNOT find a phone number to discuss any issues. Sadly, I feel this company purposely hides actual cost and fraudulently makes it impossible to address these issues.

    • Initial Complaint

      Date:12/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Edible arrangements routinely tries to scam customers by sending false advertisement the links within that false advertisement correspond with their actual website within inflated pricing that no way matches the advertisement above and beyond a simple typo for multiple links, intentional scammers, intentional bait and switch

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      W1010632669-1 Delivered 12/10/2024 I ordered a red velvet cake. The details states it is one size. I spoke with the store directly as well. The picture is Very misleading ! I was so Embarrassed at how small it was. I should have been told it was only big enough for 2 people . The cake was for my Son-in-law , my daughter and 5 children... I paid good money... Never again.... It was delivered to ************************************************************************

    • Initial Complaint

      Date:12/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2, I signed up with my email address to receive a 15% discount that they advertised on my first pick up order from edible arrangements. I received a confirmation email with the code for the 15% discount, only indicating that it was for a pick up order. No otherrestrictions were given. I tried numerous times to place my order online, and it would not accept the discount. I got in my car and made a separate trip to their store where I asked them to place that order for me with the discount and they said they were not able to either. I was pressed for time so I placed the order anyway at full price and I sent a complaint through the confirmation email I received, back to the corporate headquarters. They had someone from the store call me. She was very kind, but I explained I understand it was not her problem. It was a deception that came from corporate. She said she understood and has had many complaints about this. But she cannot do anything. This deception should be investigated and stopped.Very poor business practices!

    Edible Arrangements (Headquarters) is NOT a BBB Accredited Business.

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