Complaints

This profile includes complaints for Beazer Homes Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beazer Homes Corporation

  2002 Summit Blvd NE 15th Floor Atlanta, GA 30319

  
• 

  Beazer Homes Corporation

  10107 Woodland watch Ct Charlotte, NC 28277-3894

• 

  Beazer Homes Maryland

  8965 Guilford Rd STE 290 Columbia, MD 21046-2385

• 

  Beazer Homes Corporation

  9121 W Russell Rd STE 200 Las Vegas, NV 89148-1237

• 

  Beazer Homes Corporation

  7030 Pointe Inverness Way Fort Wayne, IN 46804-7930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the home in Traditions at **********. The grass and grading in the rear has been a day one problem. The attachment will show the problem over time. I have several emails as well where one group pushed the issue to another group, and nothing was done. We have repeatedly asked for remediation and the Beazer company has been unresponsive.

  

  Business Response

  Date: 06/28/2024

  Thank you for providing us with the complaint. Our local customer care team will be inspecting the yard and will keep the homeowner informed if there is any necessary action to be taken.

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an inquiry via the ******************** (Lexi) on January 29, 2024, and spoke with ************************* (now former HOA community manager) once on February 23, 2024, but this still has not been resolved. At that time, I sent a copy of our Closing Survey that we were given on July 14, 2023, which clearly shows their fence and shed is directly on and over their side, onto our property. We signed a contract with Beazer in October 2022 and closed on July 14, 2023, to find shed and fence blocking our view of the pond (which is against HOA Guidelines and Regulations). In addition to those facts, the fence is ON our property with no property line buffer.I took a tape measure from the front corner foundation (street side) to their fence, which measured approximately 13 foot 7 inches and from the rear foundation by our patio which measured 14 foot 7 inches. It should be 15 foot 2 inches from both ends of the house to the property line.This corresponds exactly with our site survey plan showing their fence well over their property line, onto ours. I've asked in multiple occasions to speak with someone yet have only had one short conversation with ***** back in February. We purchased a lot with a Pond view premium, and a house with Carolina **** and a 12'x12' patio to enjoy the Pond but we are blocked and can only see 1/4 to 1/3.from the rear of those areas.The last response I received is directly below, and no phone calls from anyone to discuss:FirstService Residential East May 21, 2024 Good afternoon,As stated in my previous email, the management team is aware of the entire situation and will review and advise the owner as necessary. I understand your frustration however, Due to privacy laws I am unable to discuss violations and approvals with other owners. Please don't hesitate to reach out if you need assistance with anything else Best ************************ Services FirstService Residential ********************************************************************************************

  

  Business Response

  Date: 07/01/2024

  Beazer Homes ************ is working with the community HOA to address the homeowner's shed and fence concerns. A corporate customer advocate has contacted the homeowner to discuss the matter further. The customer advocate will work with the local leadership team and the community HOA to address all concerns. The homeowner will be contacted to review the next steps and outcome determinations.

  Customer Answer

  Date: 07/01/2024

  I am awaiting a resolution to have the neighbor remove their fence and shed, which is in violation of the *** guidelines of observing property boundaries and to NOT obstruct the view of the pond. Their 6-foot-high fence and taller shed runs the entire length of our shared property line and appears to be installed strictly for privacy, which is also against the *** guidelines.

  I would like to talk with the decision makers, as I may agree to a couple of sections of fence between our patios, but NOT the entire property line, as long as it is not on my property as it is currently.

  

  Business Response

  Date: 07/15/2024

  Beazer Homes ************ has been working with the community *** to address the homeowner's shed and fence concerns.  A corporate customer advocate has been in communication with the homeowner and the **** The *** is responsible for ensuring that all architectural approvals are within the community guidelines, and they will follow up directly with the neighbor for any installation violations. The corporate advocate will continue to follow up with the homeowner and the *** for a resolution.

  Customer Answer

  Date: 07/19/2024

  To recap the issue, so everything is in one statement:
  We signed a contract with Beazer in October 2022 and closed on July 14, 2023, to find shed and fence blocking our view of the pond (which is against *** Guidelines and Regulations).
  Below in BOLDED are the statements (also see the Committee and ARC Guidelines),so if my neighbor in Lot# *** received approval in March 2023, they violated both primary statements!!! NO Easement was observed, NO property Offset, and the fence IS on my property as well is their shed and at least one section of their fence Impedes our view of the pond.
  
  
  Fences:
  Black wrought iron/metal or white vinyl fences are approved with the following guidelines:
  Pond lots may only install a 42 to 48 tall straight picket fence with at least fifty (50%) percent open. All other lots may install 72 privacy panel fencing. All fencing will not be forward of the rear corners of the house. Fences must be off the rear and side property lines by least 1or the distance necessary to maintain the area outside of the fence whichever is greater. Areas adjacent to the patio may install the 72 privacy panel up to a 12 section on this side only.
  All easements must be observed.
  
  At that time, I sent a copy of our Closing Survey that we were given on July 14, 2023, which clearly shows their fence and shed is directly on and over their side, onto our property.
  
  Ive received this email from the *** (FirstService Residential East):
  On Mon, Jul 15, 2024 at 5:16?PM ********************* <***********************************************;wrote:
  Good evening, ***** and *****!
  
  Per your request for more information that was sent to Beazer: ****** and I visited the property late last week and took photos of the shed/fence that are on your property. ****** is currently on vacation, but will be dealing with the homeowner and developer to get this matter addressed as soon as possible when she is back in office on Thursday. We appreciate your patience with this situation.
  
  In the meantime, please feel free to contact me for any questions or concerns. 
  Thank you! 
  
  *********************
  ******************* Manager
  ********************************************************
  Resident Support: *************************************
  Email *********************************
  24/7 ********************* ************
  
  I also received the following from Beazer ********************** Advocate ******************************* stating they are attempting to work to get this resolved, as I told her WE did not receive at Closing what we purchased via a signed contract with Beazer in October 2022.
  
  
  
  Thank you,
  ***** and *********************
  ****************
  Beazer Bella Vita Lot 449
  ************ / ************
  

  

  Business Response

  Date: 07/25/2024

  Beazer Homes has assigned a corporate customer advocate to liaise between the homeowner and the community ********************** (***). This advocate is facilitating communication to ensure all parties are informed and involved in the resolution process. The *** is tasked with ensuring that any architectural additions, such as sheds and fences, comply with the community guidelines. They will review any installations to ensure they meet these standards. If there are violations, they will address them directly with the neighbor involved. The corporate customer advocate will continue to work closely with both the homeowner and the *** to reach a resolution. This ongoing follow-up indicates a commitment to resolving the issue satisfactorily for all parties involved.

  Customer Answer

  Date: 07/31/2024

  I appreciate the fact that Beazer Homes has assigned a corporate customer advocate to liaise between me as the homeowner and the community ********************** (***), but that does not absolve Beazer Homes from supplying what I purchased from them. We signed a contract with them in October 2022 for a Pond view lot, and in July 2023 at closing we received a Survey showing a 6-foot vinyl fence the entire length between my property Lot 449 and our neighbor Lot 169. That fence is on our property at the street side, anchored by a large shed at the pond, with NO property offset between property lines.

  I still have not gotten any contact from the **** other than an email: 

  On Mon, Jul 15, 2024 at 5:16?PM ********************* <***********************************************; ************** evening, ***** and *****!
  
  Per your request for more information that was sent to Beazer: ****** and I visited the property late last week and took photos of the shed/fence that are on your property. ****** is currently on vacation, but will be dealing with the homeowner and developer to get this matter addressed as soon as possible when she is back in office on Thursday. We appreciate your patience with this situation.
  
  In the meantime, please feel free to contact me for any questions or concerns. 
  Thank you! 
  
  *********************
  ******************* Manager
  ********************************************************
  Resident Support: *************************************
  Email *********************************
  24/7 ********************* ************

   

  I'm hoping that Beave Homes via the *** can get this issue, as I've attempted to work with the *** since January 2024 with no resolution. I know the *** has new ********************* but I think 8 months of patiently awaiting a resolution is more than reasonable. 

  Thank you,
  

  ***** and *********************
  ****************
  Beazer Bella Vita Lot 449
  ************ / ************

  

  Business Response

  Date: 08/06/2024

  The Beazer Homes customer advocate has reached out to the homeowner regarding the shed and fence placement. As discussed, this matter primarily needs to be resolved between neighbors. Here are the options that were provided:

  1. Discuss with Your Neighbor: Initiate a conversation with your neighbor to address the obstruction of the pond view and the fence placement. They may be open to negotiating a solution that works for both parties.

   2. Contact ************: You can reach out to Horry County authorities to inquire about local regulations and any potential permits or zoning issues that might be relevant. They may offer guidance or assistance in resolving the matter.

  3. File an Injunction: If the situation cannot be resolved through discussion or by working with local authorities, you have the option to file a legal injunction. This would involve seeking court intervention to address the issue. Its advisable to consult with a legal professional to understand this process and its implications fully.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with the poor workmanship of my house since it was built in 2015. From diseased trees to cheap materials and an improperly installed roof that has been leaking since forever.

  

  Business Response

  Date: 06/27/2024

  Beazer Homes Houston has communicated with the homeowner that their current roof leak is not covered under warranty and seems to have been ongoing for some time. The homeowner reported a roof leak in the same area in April 2020, and at that time, they were notified that the roof was out of warranty. During our interactions with the homeowner, they confirmed that they had not performed any maintenance or recommended roof inspection since purchasing the home in 2015. Additionally, Beazer Homes Houston reviewed the homeowner's concerns about a kitchen drawer coming off track and easily damaging baseboards. The home closed in 2015, and these items are covered only within the first year.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having issues with the unlevel tiles throughout my new build home. The lippage and sharp corners of the faulty tiles looks and feels awful and I have been assured that they would get corrected after several inspections with a gentleman named ******. During the first inspection, I have been assured the tiles that I had a problem with, would be replaced. After several months of trying to get this project completed, Homesite services sends out ****** again for the same exact inspection, except this time, almost all my concerns are neglected and brushed off as "within industry standards." I am very perplexed as to why all of a sudden the difference in inspection outcomes! Additionally, I have no idea why a second inspection is done over the same exact tiles in the first place. Things did not add up. Homesite services has refused to replace the tiles they previously agreed to replace. I am now living almost a year and half with the same battle going. Due to my confusion in the difference in inspections, I go out of my way to pay a third party to re-inspect the tiles. Spartan Home Inspectors inspected my floors to confirm my suspicion with the inconsistencies of the 2 inspections. Several areas ****** was trying to brush off were indeed beyond ANSI standards. Feel free to reference the report, it has pictures included of the unlevel spots/protruding corners that are in fact beyond industry standards. Spartan Home Inspectors suspect that the tile was installed without the use of leveling equipment to prevent my issues. This is a brand new home but feels otherwise. I just want the floor that I walk on daily to feel right as a new home should feel. Additionally, I was promised it would get corrected during the first inspection. I know ****** with homesite services wants to do as minimal repairs as possible to save money and thats understandable. But they should be doing a better quality job of installing these tile floors in the first place to avoid these issues.

  

  Business Response

  Date: 06/05/2024

  We appreciate the opportunity of looking into the issues listed in the review. The Beazer team in ********** has reached out to the homeowner to meet and inspect their concerns.

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Beazer in ******, ** and closed escrow in September 2022. As with all new homes there is an understandable punch list that should be completed in a reasonable amount of time. 19 months later we are still waiting. We have holes in our floors (they tried 3 times to replace the boards but due to manufacturer defect were unable to do so), separation between ceilings and walls (this also was repaired once and then painted with paint that does not match so about 90% of wall ceiling connection looks like it was primed). These are the two major concerns at this time. We have had numerous email, text and phone conversations with many Beazer representatives promising to address these situations and others. Employees have come and gone promising to make things right and they never do. I still have drainage issues, a dishwasher that smells like it is not plumbed properly, meters that rise above ground level that have already caused a tripping hazard to kids playing down the street. Beazer claims that their homes are built energy efficient yet I can see daylight through my back door. Our home looks like it was built with used materials and the list is too long to itemize. They did offer to replace all the flooring but we would have to remove everything, store it during the process and move it all back in at our expense. At 65 yrs of age and going through radiation treatment that was not an option for us so they offered to buy us out taking labor, materials, storage into account but what the offered didnt even match what we paid for the upgrade alone. That offer was made last year and they have not addressed it since. The cracking and painting repair was done in November of last year and every conversation weve had with them since is they are aware and trying to find someone to do the work. This was supposed to be our forever home but between the shoddy work, broken promises, failure to meet obligations and reasonable timeframes it has been bad.

  

  Business Response

  Date: 05/10/2024

  Beazer Homes ******** has reviewed the homeowners submission, and we understand that replacing the flooring may not be the preferred option for the homeowner. We have worked with the flooring manufacturer to offer a payout for the flooring. Additionally, Beazer has offered additional funds over the manufacturers' amount to offset additional costs; this offer is still available to the homeowner. For the painting repairs, we know situations arise for rescheduling and work with our partners to accommodate homeowners' scheduling needs. Beazer would like to offer the homeowner funds to select a painter of their choice and to have a paint color match to produce a favorable outcome. Regarding the homeowner's concerns related to drainage, the area of concern is designed to have utilities between the properties. Beazer Homes and the landscaper have confirmed there are no deficiencies or standing water in the area. Beazer shared this information with the homeowner and recommended that she contact her HOA to spruce up the area as Beazer will not take any action. Additionally, the water meter has been placed and set accordingly and has no deficiencies; Beazer will not take any action.Lastly, the daylight coming through the back door is homeowner maintenance;Beazer will not take any action. Our Beazer Homes ******** **** would be happy to follow up with the homeowner on the flooring and paint offers.

  Customer Answer

  Date: 05/15/2024

  I am not sure if you received my previous statement or not but I am submitting photos of our home as it is today. This is reflective of many walls throughout. It will require more than just paint. 

  

  Business Response

  Date: 05/23/2024

  Beazer Homes ******** has reviewed the additional comments.The offer of funds for paint includes drywall repairs needed. To expedite this process, our Beazer Homes ******** **** would be happy to follow up with the homeowner on the offer and answer any questions.
  

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to how Beazer handles business and their lack of communication all the way to the ** of Sales. If you are looking to buy a house with Beazer, make sure you keep tabs of everything. People in hire *** are so new to the company that they don't care of the structure of their homes. We have pointed out so many flaws with the home that we wanted to buy and other flaws with other neighbors homes, that we asked to cancel contract and they gave us the run around and not once did they ask, about the structure of the home. They didn't care to ask about our concerns. The House flooded twice and I asked to see the report stating that they were going to replace the baseboards and all the spray foam. I was told I can see the report, but I have to pay for inspection to see the report first, like it was our fault that the house flooded twice. We sent out a letter of cancelling to ** of Sales and I asked to have a meeting to resolve this issue and was told the sales manager never told her that i wanted a meeting. Where is the communication? I wish i had looked at the BBB before going into contract and wasting our hard earned money on a Beazer home. We Wanted to live in the neighborhood because of family and friends, but because of how Beazer treated us, we were left with no home and no money. Messaged ** of sales on March 26 and never got a response, but received a notice to close on April 3 and stated never received a response Finally the ** of sales responded. Why did it take so long to respond and ask about our concerns? She didn't ask she just said "Unfortunately, your reasons to cancel do not change the terms of the purchase agreement".The terms for us is the structure of the home itself.

  

  Business Response

  Date: 04/10/2024

  Beazer Homes *********** has reviewed the homebuyers concerns and the signed purchase agreement, which found that all contractual obligations were adhered to. In a good faith effort to help address the homebuyers concerns, Beazer Homes offered to pay for a Home Inspection. Therefore, after careful consideration, it has been determined that the deposit will be retained. Our VP of Sales has reached out and reviewed the decision with the homebuyer directly.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21526884
  
  I am rejecting this response because: Not once have I seen anything in writing stating that Beazer will pay for inspection. I was told I would have to pay for inspection in order to see the report and not once have they addressed in writing about the missing gasket in the home.  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/19/2024

  Beazer Homes *********** leadership team provided reassurance to the buyers via email, on 3/25/2024 affirming their commitment to address any concerns regarding the home or loan to continue with the purchase of the home.  The buyer declined to engage in phone conversations with the construction director despite leaving several voicemails. After further review, Beazer Homes stands by the decision that the deposit will not be refunded per the contract.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21526884
  
  I am rejecting this response because: I messaged the sales Manager of Beazer which is ************************* and was told she couldn't do anything about the deposit, so i ended up calling Corporate and getting ******************** name. I was tired of going back and forth with people that couldn't get me a straight answer. I told **************** that I wanted to have a meeting with ****************. **************** said she never got the message about wanted a meeting, well I am still waiting for that meeting instead of getting shuffled around from one person to another in the Beazer Company. My husband talked to the ************************* on the phone and with ************** and **************** was not professional with him on the phone and ************** didn't really have a response, so no i didn't want to talk to either one of them. 

  That is why i went to Corporate and talked to ********* at corporate and she asked me "Do you still want to talk to **************** even if you cancel contract, I told her yes because I want to explain everything to her. I wanted her to know what is happening with the company and the leadership that is under her. I didn't hear anything from ************** until I said i wanted to see the report of what they did to the house and then they still told me i had to pay to see the report. 

  I ended up getting Bells Palsy because of the stress that Beazer put my family thru. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New build home purchased, we elected hardwood floors and Southwestern floors installed my floors and during that 1 year warrant that Beazer home offers they had to do several floor injections, upon my 11 month inspection the edge heads to my floorboards were not coming up and now they are. The floor boards are pushing up against each other and the director of Southwestern floors will not take ownership and Beazer homes is not take ownership either. The 3rd party floor inspector from Mohawk, manufacture who provided the floors made and report and that report has vanished.

  

  Business Response

  Date: 03/29/2024

  Beazer Homes ****** has conducted an in-depth review of the homeowner's concerns. The customer care manager requested an inspection of the flooring be completed by the installation vendor and manufacturer. Subsequently, the reports have concluded that there was no installation or product failure. The installation vendor and manufactures findings have been reviewed with the homeowner and a copy of the reports provided for their reference. Based on the findings of the reports, it has been determined that no further action will be taken.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home Jan of 2023. We had nothing but problems with the builder during the build pushing out closing date multiple times. There was a lot of work not properly done during the build to include a leak which was not monitored resulting in mold. The company did handle the repairs during the build but as we pointed out things in our closing we were told **** issues you find with blue tape and they will be handled during the 1 year inspection. We have surpassed our 1 year **** and have items ****ed as directed and nothing getting resolved. When they came out for the 1yr they sent an email of the issues we noted and their actions they will take. They noted they would repair the window. I was recently told to get a window fixed I have to call and get estimates for repair and send the estimate to Beazer to pay. Against my better judgement, I did that and got the quote. When I sent the quote to Beazer I was told to pay for the repairs and submit the receipts for reimbursement. I do not trust Beazer will reimburse me as they have not kept up on any of their word and this exchange was through a text message. I have tile in the bathroom they has no grout underneath that is hallow. My kitchen flooring was cut short and have half inch gap between the laminate planks. Flooring contractor come out for a quote and then Beazer tells me that they do not feel comfortable replacing the flooring because it was fine during closing. The whole point of the 1 year warranty was to correct things as they come up and as the house settles. They say they will fix nail pops as they appear during the 1st year but the walls were fine when we closed. That response is wrong. We also have cracks and nail pops that we were told to ****. When they patched issues with the drywall during the build they used different paint so we have spots of different paint all through the house and have been told they would repaint the walls now being told they arent sure what they will do.

  

  Business Response

  Date: 03/28/2024

  Beazer Homes ******** has conducted a thorough review of the concerns presented by the homeowner. The customer care manager of ******************** ******** has made contact with the homeowner and is presently working towards addressing these matters as appropriate.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21474630
  
  I am rejecting this response because:
  

  Since filing my complaint I have received an email from the flooring company to start repairs on the flooring 4/8-4/9. I have left a message with the Customer ************* with ********************** Corporate on 3/25 and was told ****** would call me back with in 48hrs.  I have not heard back from anyone.  They have not contacted me about resolving the window and drywall/paint pending repairs  

  
  Sincerely,
  
  *********. ********

  

  Business Response

  Date: 04/03/2024

  The corporate customer advocate for ******************** ******** has reached out to further discuss the matters with the homeowner directly. As discussed, the customer advocate will work with the local leadership team to help address the concerns presented. The homeowner will be contacted directly to review any determinations and next steps.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21474630
  
  I am rejecting this response because:

  The company had gotten the flooring issues handled this week but have not heard any response regarding the drywall, paint or window. 
  
  Sincerely,
  
  *********. ********

  

  Business Response

  Date: 04/15/2024

  The corporate customer advocate for ******************** ******** has initiated contact with the homeowner. The customer advocate has extended a settlement offer for the window as well as for the drywall and paint. In a further demonstration of goodwill, the customer advocate commits to maintaining regular communication with the homeowner until it is delivered.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Beazer in 2022. There are some glowing problems with workmanship/safety and customer service.This is not our full time home, so the first time we attempted to use our furnance 1/2023 it didn't provide heat, the furnance would run, but no heat. We called Beazer warranty and ***** a company representative came and confirmed it wasn't producing heat. He contated **************** who installed our unit. The **** tech came and stated everything looked good and we persisted it clearly wasn't working, he went in the attic to confirm the vents were all connected, etc. When he came down he stated 1/2 of the attic was missing insulation and he felt that was the problem. I called ***** while the **** was at our home and he said he would have to confirm. Again although we knew missing insulation is a problem, it didn't speak to why no heat was coming from the furnance. The tech checked the furnace again and that is when he found a crack in the pipe. He told us we couldn't use the furnance because it would put carbon monoxide in our home and how lucky we were that the safety swich worked not allowing this.In July the unit malfunctioned again this time the air conditioning part of the unit and our home was 85 degrees. Two major failures and a cracked pipe on a furnace that was 15 months old, I didn't feel safe using Beazer's **** company so I called a local **** company to assess the problem. They needed to replace the evap coil, clean the unit for oil splattered within the system, replace the filter dryer, add 7.5 lbs added of 410A and repressurized the unit. This work was not covered under warranty by the manufactuer because the installer or Beazer removed the warranty tag and used an unapproved part. I still haven't been reimbursed by Beazer and ******************* from Beazer is stating they will only pay for the part, not the labor. He said he told me but that is not true. Beazer isn't taking any responsibility for this.

  

  Business Response

  Date: 03/04/2024

  Beazer Homes has reviewed the claim and found that the consumer contacted a 3rd party HVAC trade for repairs instead of contacting us. Our **************** Warranty states You must give us, our employees, agents, subcontractors or insurers reasonable help in investigating, monitoring or correcting deficiencies.  Help includes, but is not limited to, granting us access to your home. If you fail to help us, we will have no obligation to repair, replace or pay you for deficiencies. As a courtesy, Beazer Homes agreed to pay $945 for the parts only and this information was relayed to the consumer and 3rd party on 8/15/2023. Beazer Homes will take no further action regarding the consumers additional reimbursement request.  If they would like to pursue further, the homeowner can contact ***************************** Corporation

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21348777
  
  I am rejecting this response because:

  Beazer or ***** (HVAC company, Beazer hired) either removed the warranty tag or used an after market part, in what was supposed to be a brand new furnace/air conditioning unit for my new home.  Why would a professional and reliable business do that?   As a consumer if you feel a company has not provided quaility workmanship which actually put my family at great risk, why I would be forced to use them.  I used ***** their installer and warranty company when the furnance didn't work the first time it was used.   The tech said everything looked good with the furnance and he felt our lack of heat was because half of our attic was missing insulation.  Although the missing insulation was a problem, it wouldn't cause the furnace not to provide heat.  At our insistance he rechecked the furnance and on closer inspection found the cracked pipe.  The tech told us we couldn't use our furnance until repaired, because it would fill our home with carbon monoxide.   Now a few months later we have no air conditioning, and we went almost two months without air conditioning.  I had lost all confidence in *****, so I called an independent company to access our unit.   

  Beazer represenative ******************* was not responsive in a timely manner, which required me to involve ********* the consumer advocate.  During this time we had no air conditioning in SC during the summer.  

  In the attachment marked 8/17/23 at 2:04pm it states *** will reimburse for the cost; it doesn't state for the part only.  I took that to mean we would be reimbursed for our expense to repair our unit to fully functioning.   

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/12/2024

  Beazer Homes has thoroughly reviewed the homeowners feedback and conducted supplementary research. Our findings show that the issue was reported after expiration of the homes limited warranty period. The home closed in March of 2022, and the homeowner notified us of the 3rd party **** technicians diagnosis in August of 2023. According to the terms outlined in the **************** Warranty, the diagnosis provided for the **** concerns fell outside of the warranty coverage. However, upon notification, as a gesture of goodwill, Beazer Homes ********** offered to cover a portion of the cost which correlates to the manufacturers warranty coverage, if a claim had been properly filed. A manufacturers claim is to be handled between a homeowner and the manufacturer directly. Coverage extends assistance for specified parts only, attributing to the discrepancy between the reimbursement offer and total cost. The agreed upon reimbursement offer of $945 has since been duly processed, and we consider the matter resolved. - Beazer Homes

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21348777
  
  I am rejecting this response because: the response is unacceptable as the builder takes no responsibility for their poor quality.  I will continue my pursuit to hold Beazer responsible for the poor quality product they installed in my home and the bad install. They still haven't acknowledged why the manufacturer warranty markings were not present on my furnance as the manufacturer advised they should be, or why the installer they hired installed it with a cracked pipe, or why the soldering was so poor.  All these things happened during the 1 year warranty period, although I've never heard of a furnance/air conditioning unit only being warranteed for a year.  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is related to a failure to build basic infrastructure- missing **** trunk lines and non functional ductwork. This was the spec home, with the garage serving as a sales office prior to closing. I emailed Beazer on 1/20/16 about poor climate control in the three rooms above our garage. They informed me via phone that nothing could be done due to being outside of warranty. ****** Heating and Cooling adjusted basement dampers and closed vents to try redirecting air but they said it was a result of a low-end **** unit and a single zone 3500 sq ft home. In December 2023, the **** unit had to be replaced. We got a powerful hybrid system to properly heat/cool the sq ft of the home, expected an immediate improvement. Those rooms continued to be very cold in ******** ********************* came on 2/6/24 to inspect the insulation- thermal camera measurements at all three air vents confirmed output of *********************************************************************************** possibly disconnected during the conversion to garage. ******** Heating and Air came on 2/8 and 2/21 to figure out the issue. Using scope cameras and cutting through the drywall across the garage, they confirmed that all three vent ducts run parallel to the garage door and end in voids of uninsulated space at the exterior wall- serving as a direct channel for outside temp air to come up into the home. The ducts were broken/pulled apart, partially blocked with insulation, and would never have been functional even if they were connected to something. Most concerning, there is no trunk line connecting these ducts to the system, and none in that area of the home. This system not designed and/or installed properly and was concealed during the conversion from sales office to garage. Home inspection on 3/19/2013 occurred during the demolition of the sales office- photos in that report show missing insulation on the exterior wall. Photos today confirm this was never repaired. Full writeup attached.

  

  Business Response

  Date: 02/23/2024

  Our Beazer Homes ******** leadership team is reviewing the consumer's submitted request and will be following up with the consumer directly to discuss.

  Customer Answer

  Date: 02/23/2024

  At this point the only thing they have sent me directly is the email address that any legal correspondence should be forwarded to. There has been no additional communication or information as of this morning. I do not want to close this request until I receive additional direct communication. 

  

  Business Response

  Date: 03/01/2024

  Beazer Homes has carefully reviewed the consumers request and any prior history on the home. The homes original close of escrow was more than 11 years ago and the consumers last communication with Beazer Homes was 3/5/2018 regarding a routine HVAC  inspection that had been completed. The home is no longer covered under the 2 year mechanical warranty, the **************** Warranty arbitration process, and the statute of repose for ******** which is 10 years. This decision has been reviewed with the consumer. No further action will be taken. Beazer Homes.
  
  

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21330749
  
  I am rejecting this response because rather than working to resolve the error, they advised I would need to hire a lawyer to make any progress. This is a huge failure on their part, and I do not accept this as any semblance of a resolution.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/07/2024

  Beazer Homes has carefully reviewed the consumers request and any prior history on the home. The homes original close of escrow was more than 11 years ago and the consumers last communication with Beazer Homes was in 2018 regarding a routine HVAC inspection that had been completed. The home is no longer covered under the 2-year mechanical warranty, the **************** Warranty arbitration process, or the statute of repose for ******** which is 10 years. This decision has been reviewed with the consumer. No further action will be taken. Beazer Homes.

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21330749
  
  I am rejecting this response because:
  There is no new information on this response from prior ones. 
  
  Sincerely,
  
  *****************************